Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service

By Ckim811 on 8/24/2019 at 5:28 AM.

I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a week and the service adviser never once called do provide update status on the car. I called couple of time to follow up and I found out the technician struggled to replicate the problem and asked if they can extended test drive. So what does that mean?? Service adviser did not specify how much even after I addressed my concern about my mileage. After less than a week I called to follow up and to find out not only they did not fix the problem but put on 250miles on my car. Did they take my car on a joy ride??? Explain to me how do a customer walk away with their car not being fixed and also let dealer use up that much mileage. Dealer told me to deal with cooperate and after many calls to cooperate, they said this is dealership problem and will need to have them compensate me. I called the service manager and I only got his rude comment as if I’m a female and has no clue what I’m complaining about. He offer to give me $40 credit to use toward my service at the dealer. Are you kidding me??? I wouldn’t recommend this place to anyone if this is how they treat their customer’s car!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By jhjkim550 on 6/27/2019 at 9:56 PM.

From the start till the end ... at first, had no intention of buying one, just looking around ... but excellent service by Russ Ellis ... provided comparison of many different options and explained clearly .. very satisfied ...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They earned a loyal customer from first visit!

By Safetyfirst1 on 6/16/2019 at 9:26 PM. Helped by Finance.

Very professional, sales consultant knows product inside out, and very pleasant staff, from minute I walked in. Focus on safety is what I appreciated most.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Satisfaction

By gkyung2001 on 5/14/2019 at 1:53 AM. Helped by Kashani Mossy.

Just stop by for shopping around and next thing was purchasing E class sedan. Russ and the team are very patients & willing to us in many way, buying process are Sooooo pleasant and we felt very much in trust. We would highly recommend Russ to everyone and never known any salesperson in California is so trusty. It was a pleasure to find right dealership Thank you Russ, you are awesome !!! Dr. & Mrs. Park

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First MB

By JGC on 4/22/2019 at 12:13 AM. Helped by Jane Choi.

Russ and the folks at Foothill made the whole experience of buying my first Mercedes super easy. Thank you for the wonderful experience and my new ride! Highly recommend everyone to buy their car from Russ and Foothill Ranch MB!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience!

By Kwkfss on 4/3/2019 at 7:37 AM.

I had a great experience buying my new A220 with Russ Ellis. He was very helpful, informative and up-front. He spent a lot of time with me to find the right fit for me and he made the experience fun. He also got me a great deal. Excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Mercedes-Benz of Foothil Ranch

By James on 4/2/2019 at 9:59 PM.

After shpping around at a few dealerships, MB of Foothill Ranch gave me the best price. NO ONE could beat them, and I couldnt pass up that offer. Russ Ellis was my sales rep and he was Amazing such a humble and genuine guy, who tryly cares about his customers He spent so much of his time and his team preparing the paperwork before hand, getting the car ready before we got there, and explaining all the features of the cars. Thank you very much for all your helps guy!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Bad place to do business NOT RECOMMENDED

By Hamed on 2/20/2019 at 11:15 AM.

I made an appointment and went in there because I was interested in trading in my vehicle to lease or buy an E300. I was introduced to a sales Rep named Frank Muwayed. I respectfully ask Frank to show me the E300 (new and used inventory) that I'm interested in he refused and asked me to sit down at his desk to talk. Frank disrespected and discriminated against me and belittled my -almost new- trade in vehicle from the get go. I was almost doubting I'm at a new car dealership. Frank said" I'm certain that you're 90% upside down in it!" I was baffled and requested not to insist because I put half of the price down when I bought it. He laughed out loud at me in front of other customers in their showroom floor and said I know for certain you are 90% upside-down. Nobody apologized for his behavior and to top it all off, his sales manager came out to show me some numbers and asked me to go and buy a car from Arizona! I took my trade in keys and left the place. I had a nightmare experience at Foothill Ranch Mercedes Benz and I'm hoping the dealership management or owner/s seriously look into the mistreatment of the clients. Car buying/leasing process is already intimidating, let alone being mocked and made fun of and laughed at. I don't recommend this place at all to any potential Mercedes clients who have self respect or dignity.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best Mercedes Benz dealership for service experience....

By Jae on 1/14/2019 at 4:40 PM. Helped by David Noble - Service representative.

The best Mercedes Benz dealership in town. David Noble, the guy who helped me, was was extremely nice and helpful for my recent service work. He always update my car service schedule and try to finish my car service work on time. After he found some issue of brake function, he explained me the detailed information for safety and prevention of future braking issue. He is very honest and professional man. I can trust that he won't charge me for something I don't need. Thank you for his works and I am totally satisfied his work for recent service visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional & would recommend for all family, friends, and c

By Yahya on 12/28/2018 at 4:48 AM.

I called Mercedes-Benz, Foothill Ranch dealership and asked for a lease quote. Alex Salcido returned my phone call with an offer and politely asked for my thought regarding that offer. After sharing my thought with Alex, Alex respectfully explained that he would check and would call me later. Alex Salcido called me the same day and offered me the exact lease that I asked for during our first phone conversation. Then, we agreed on time and date to pick up the car that Alex sent me it's pictures and information on that same day, and Done! I Got my new Mercedes. Both phone calls were less than a minute each. I went to Foothill Ranch Mercedes-Benz dealership and the minute I parked my car and opened the car door, Alex welcomed me and invited me to his office. We never discussed anything regarding the price while at the dealership because all was done during 2 phone calls which were less than a minute each! I found that very elegant, very smooth, and no waste of time. I just signed some paperwork and drove off with my new Mercedes in less than an hour! I am so thankful to Alex Salcido and this dealership; they earned my business for life! I commend Alex Salcido and Foothill Ranch dealership for their honesty and integrity and would recommend them for all family, friends, and community! Thank you, Alex!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Mercedes benz dealership

By Jack Amin on 12/10/2018 at 6:31 PM.

This my 3rd car from same dealership. I'm very please with this family Atmosphere, starting from Sales, Accounting to Service department. There service charge is reasonable compare to other nearest Mercedes benz dealership. I deal with one personal for all my 3 cars purchased his name is FRANK MOAYED. He is very cooperative giving right advice and smooth transection including better price. I would give him 110% rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car experience ever

By Kimmy on 11/3/2018 at 5:06 AM.

I just purchased GLE 350 From Foothill Ranch and it was by far the best Car Buying Experience I have Ever had he Made the process very easy and took his time in making sure I Got into the Vehicle I wanted Russ Ellis internet sales Manager he was fabulous will continue to use Mercedes-Benz of Foothill Ranch for my Future Car Purchasers Service is Top Notch Thank you Russ Ellis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Johannazamora on 10/26/2018 at 7:29 PM. Helped by Nami Sabeti.

I had the pleasure of being assisted by Russ Ellis and Nami Sabeti. Their customer service went above and beyond my expectations. I was impressed with every Dept. that we came in contact with including the young man that drove us to the bank. Their customer service was beyond my expectations. I would definitely recommend them to anyone looking to buy a car. I couldn't be happier with my purchase or the service I received at Mercedes-Benz Foothill Ranch. Thank you all for such a wonderful experience.

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
2   Overall Experience
4   Price
2   Quality of Work

Sales was 100% good finance was horrible

By amir on 10/18/2018 at 12:39 AM.

Sales person was great I will give them 10 out of 10 and the most horrible experience comes with the finance person he’s very pushy trying to sell Service when you refuse he is very upset try to put you down the right to make you feel you don’t understand anything also he’s trying to sell insurance for the car when you refuse he’s a totally different person again After all this bad experience with Nemo he asked me do you want to car wash and do you want your gift card so I told him he can keep the car wash and you can keep your gift card reason is I would never come back he also Said that Mercedes go after people Service anywhere else never greeted us when we’re leaving thank you and goodbye

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Russ great

By Jeckevceo on 10/8/2018 at 2:30 AM. Helped by Calvin Zhao.

Russ is a sincere and professional salesman. I visited 5 MB dealer and Russ is the best.he always answer anything from me promptly and knows everything details on gls 450. I will do business with him future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Came in to look and left with a new C300!

By Martasoler22 on 10/3/2018 at 6:06 PM.

Russ was extremely knowledgeable and personable. When I return to get my new SUV, I’ll go straight to him! I would recommend him and the dealership to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beat experience EVER!!!

By Jenny on 10/1/2018 at 4:04 AM.

Russ Ellis made my vehicle shopping experience the best i could of recieved. He was the most helpfull person and had so much patience with us since it was our fist time buying a dealership vehicle. He would be a peraon i will forever recommend and thank so much for all of his help. We really need more sales representatives like Russ, who take their time to make sure The customer feels welcomed and not pressured.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By Dream car on 10/1/2018 at 3:35 AM.

I would recommend Mercedes-Benz Of Foothill Ranch to anyone considering purchasing a Mercedes. Russ Ellis was extremely helpful and patient with us. We went to the dealership a few times and tried different cars and Russ was very helpful. His interest was for us to buy the car of our dreams and not sell his inventory (like Mercedes-Benz of Anaheim, CA). Please ask for Russ, he is THE BEST!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Nadia on 9/29/2018 at 10:38 PM.

I had a great buying experience at Mercedes-Benz of Foothill Ranch. Special thanks to Russ Ellis and Kekoa Dapitan. Their customer service, integrity and transparency were superior. Russ kept in close communication with me as we narrowed down the price and details of the car. I felt engaged and not pressured, which is the most comfortable way to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Russ Ellis

By Owner on 9/19/2018 at 8:45 PM. Helped by Mossy Kashani.

A big thank you to Mr. Ellis for his courtesy, professionalism, and overall customer service. His product knowledge and patience are to be commended. Russ was genuine and generous with his time answering my questions and encouraging me to reach out to him with any questions I may have. Thank you for making this a pleasant experience !

I would recommend this dealer.