Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

3.4  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

too long to service vehicle

By scarlet18 on 2/16/2019 at 4:15 PM. Helped by Can't recall their name.

Our service appt, didn't happen as scheduled! Appt. at 10, said to come back at 4 (same day:} we came back at 3:20pm. After waiting (with no updates from customer service) we made contact with our service man , finally at 5:00pm. And he said they couldn't finish because they needed to put in spark plugs! Really, it took all day long to figure that out?? So he said take the loaner home and I'll bring your vehicle to you tomorrow - well, we already had plans for the next day so I said I would come and pick up the car after 3:00:pm. This is the 3rd time it has taken them MUCH longer than scheduled. If they are so busy, than stagger appointments. It's not rocket science. Yes, the service is nice but our time is also valuable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous service and knowledgeable staff.

By Colleen on 2/14/2019 at 1:30 PM. Helped by Jay Lineberry, Dean Harney.

I’ve had a great experience dealing with Mercedes of Fort Myers. They were prompt, courteous and accommodating. I would recommend them to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a Smile

By psfbcf@yahoo.com on 2/1/2019 at 6:26 PM. Helped by Adam Barton.

It is always a pleasure being assisted by Adam! He is very attentive and understands what we are looking for. Make sure to request him or Codi when visiting the service dept.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price

First time customer of Mercedes-Benz of Fort Myers

By Donna on 2/5/2019 at 6:57 PM. Helped by Brian Duffy and Willam Grigg.

I was very impressed with my first time experience at the dealership. My sales representative, Brian Duffy, was excellent in walking me through the leasing process. This is the first time I have leased a vehicle. Brian was patient, courteous, pleasant, and kowledgeable. I believe he gave me a fair price for the leasing of a 2019 Mercedes GLE 400. Brian was one of the reasons I leased from Mercedes-Benz of Fort Myers. His follow up has been much appreciated, once by phone and a note. The dealership was friendly and helpful. William Grigg walked me through the paperwork for leasing and he did a geat job. I would recommend this dealership to others. PS: I really enjoy driving the GLE400 SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Excellent attitude

By RichMill on 2/1/2019 at 6:39 PM. Helped by Jeff DeVries in Sales, Dean Harney, Service Advisor and additional Service advisors, all excellent.

I have purchased three mercedes benz automobiles from MB of Ft Myers over a 10 year period and have always found them to be easy to work with and very accommodating. The service department has been exceedingly cooperative with allowing a drop in type of relationship OK with them for minor problems, car washes etc. The service managers all have the same "Can do" attitude and this is very refreshing to a customer and makes one realize the importance of a "Excellent" dealership.Highly recommend both the sales group and the service department in dealing with ones needs on a regular basis. They are appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Neen on 1/28/2019 at 9:17 PM. Helped by Cody and Jay who delivered my SUV.

My ML350 was towed through Mercedes Roadside Assistance. Fort Myers Mercedes not only took care of my SUV they delivered it to me when the work was complete. Excellent service, very professional, polite !! My SUV is running perfectly now. Thanks to Cody and all the service representative at this location!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Topdown stan on 1/27/2019 at 2:12 PM. Helped by Jay.

Excellent service and cortesy Jay took care of my problem with professionalism. My car no longer has the problem l came in Roth. A loaner was provided

I would recommend this dealer.

Overall Rating

2.7  

2   Customer Service
3   Friendliness
3   Overall Experience

Service not completed.

By 1234 on 1/27/2019 at 1:19 AM. Helped by Cody.

Dec 2018 I scheduled an appointment to take advanage of Mercedes special to update my nav. After waiting an hour or so I was told it would take longer to down load. I was given a loaner . Later in the day Cody called and said they would need the car overnight. The next day Cody called and said the program would not download. Cody said he would call me the first of Jan and that due to my incovincie FMM would not charge me for the upgrade. I have not been contacted. Richard Carnahan .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dean, Service Representative

By CarolMB on 1/24/2019 at 7:14 PM. Helped by Dean.

The Service Department is expedient and very thorough. Dean, who is our service representative, is knowledgeable about our E300. The best part of the service is that we bought the prepaid maintenance agreement and the prepaid tire agreement. What a blessing that was!!!!! The free car wash is always nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was great

By grumpy on 1/15/2019 at 6:08 PM. Helped by Mr James Caissie.

Mr James Caissie was extremely helpful and very knowledgeable would recommend him to anyone, i am completely satisfied with the service and look forward to having my Mercedes service there in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super salesman

By GBSandi on 1/13/2019 at 4:22 PM. Helped by Kris W, Tom Tioton Brian.

Kris W. was my sales representative and he was terrific! The whole process was hassle-free and took a shorter amount of than I expected. I would recommend this dealership for both excellent sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased C300 from MB Fort Myers

By Shadiam on 1/11/2019 at 5:37 PM. Helped by Amr Elshahawy.

We had our S550 serviced at MB of Fort Myers, Tom Tipton is our service contact, always did a great job, prompt service. When we decided to trade it in, we leased a C300 from the sales adviser Amr Elshahawy is very helpful, he explained our options and followed up with us several times to ensure we are satisfied with the new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership

By Kay on 1/10/2019 at 6:57 PM. Helped by Jay Lineberry.

Great service! My service advisor was Jay everything was done as promised he's excellent he follows up and I wouldn't go anywhere else. Excellent service 5 + Stars

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Rick on 1/9/2019 at 7:42 PM. Helped by Adam Barton.

Our service adviser (Adam) was great and took care of a flat tire with no appointment on a busy Monday. I always have my car serviced there because Adam is always very professional and helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New tire

By Pat on 1/7/2019 at 8:31 PM. Helped by Cody Clemons - service advisor.

I had my car towed in because of a flat tire. It was about 4 pm and they were able to turn around the car in about 2 hours. They did what they said they would do at the price they said.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Above and beyond customer service!!

By dminella on 12/26/2018 at 3:45 PM. Helped by Adam Barton , Service Advisor.

Great Customer Service... Even did optional work at no charge. The car was washed and ready to go at the end of the day!! Thank you, Domnick M. Minella

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Diagnosis and Service Visit 12/6/18

By DN on 12/14/2018 at 2:12 PM. Helped by Cody Clemons.

Worked with Cody Clemons for the problem diagnosis and service visit to get the issue fixed. What a pleasant experience. Very courteous staff, and very informative; kept me apprised and completed the work promptly and efficiently with no surprises. Great Job! DN

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt attention when I called for service.

By Irisb on 12/13/2018 at 2:39 AM. Helped by Tim.

Expirience a very Good service. courtious Service manager when we talk on the phone explained me in detail about my concern.. handle it in a good manner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Cheryl on 12/10/2018 at 8:59 PM. Helped by Jay.

Jay was very responsive to my needs and kept me informed of the progress. Quick, efficient and most helpful. I have all my service done there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST

By Dianne Fournier on 12/10/2018 at 12:48 PM. Helped by Dean.

Absolutely outstanding service. Dean is a gift ..... going out of his way to make sure everything is complete. It is a pleasure to visit the dealership.

I would recommend this dealer.