Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service!

By CTuttBenzo on 3/31/2019 at 2:52 AM. Helped by Carlos Rodriguez, Nick Paone, and Whitney Cobb.

Carlos Rodriguez at Mercedes of Fredericksburg was attentive, proficient and caring. He was also thorough and extremely helpful. Whitney Cobb in finance was honest, fair and forthright! Additionally, the store sales manager, Nick Paone greeted my husband and I to thank us for our business and offered to help with anything we needed as we were leaving. True customer service at its best! I'll definitely return to do business with Carlos and this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight Forward

By PhillC on 9/19/2018 at 11:07 PM. Helped by Shawn O'Donnell.

The whole car buying process was made straight forward working with Mercedes Benz of Fredericksburg. Great for out of town and military. A definite recommendation for anyone looking to join the Mercedes Benz Family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding buying experience

By jeustace on 9/10/2018 at 6:15 PM. Helped by Carlos Rodriguez, Marcus Martin.

Mercedes of Fredericksburg's Carlos Rodriguez and Marcus Martin were instrumental in helping our family of four find our next family car. They listened to our needs, our extra wants, and put us in several cars that exceeded our expectations in a range of prices that we could consider from Mercedes to Audis and Volvos. Our final selection exceeded all of our expectations within a price point that worked with our budget. The whole team made the buying process honest, easy, and relaxed --- we will be back for our next vehicle!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Wes on 9/6/2018 at 1:53 PM. Helped by Shawn ODonnell.

My experience with all parties at the dealership were outstanding. Shawn O’Donnell went above and beyond to provide everything we asked for. This was the best buying experience I’ve had. My wife and I have purchased in excess of 10 vehicles. I recommended this dealership to a couple of fellow Mercedes owners.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service by amamda

By Jeanpierre on 8/28/2018 at 10:13 PM. Helped by Carlos is really superb.

Amanda really did an excellent job. I salute her. You really has an amazing employee with a superb customer service skills. I will definitely come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasant and Accommodating

By From Williamsburg on 7/8/2018 at 9:29 PM. Helped by Carlos Rodriguez, Whitney Cobb, Nick, Marcus Martin.

Dealing with the public is difficult. Especially when someone is spending a lot of money. I made contact through the internet with Marcus Martin and was assigned Carlos Rodriguez for our visit. Mr. Rodriguez is the salesman benchmark. He was very patient throughout the visit and answered all our questions. He made sure we were comfortable with the answers. The final deal was very accommodating. After we agreed on a fair price, the dealer agreed to deliver the vehicle to my home due to my recent operation with no driving order.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like family!

By dolsen36 on 5/28/2018 at 11:12 PM. Helped by Shawn O'Donnell.

As soon as I put in the request online to see the vehicle I felt taken care of. I was emailed a packet full of all the information I could have asked for before seeing the vehicle. When I arrived at the dealership and saw the truck, it was exactly as advertised. The salesman who helped me, Shawn, was extremely knowledgeable about the vehicle and could answer any question I had. He was also extremely friendly and made the entire experience as quick and painless as possible.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Huber Service is Disappointing

By DisappointedCustomer on 5/19/2018 at 1:54 PM. Helped by Amanda.

Today's experience with the service department and representative Amanda was a case study in poor customer service. Huber sent a service coupon to me for a car that was sold several years ago; I requested to use it for service on my current Mercedes and Amanda said they could not honor a VIN specific coupon. I then asked if there were any other service coupons available and Amanda annoyingly and shortly indicated that there is a current 10% web discount; I asked to use that and also to have the veteran's discount we have received for our last severaI services applied. Amanda again shortly responded that they will not honor two discounts and that there is only an active duty discount. I pointed out that we had received a veteran's discount for several services, as recently as October 2017. I requested to speak to a manager and Amanda called him on his cell phone but did not allow me to speak to the manager. We will not be returning to Huber. We love the sales staff and Marcus, but will not purchase another Mercedes or service our current cars there any longer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like family

By J4d on 3/8/2018 at 12:53 AM. Helped by Shawn O’Donnell.

I recently went in for my second and third car purchase in a few months. Unfortunately, my husband was in a very bad accident and I wanted to make sure he and my kids were driving the safest cars available. Shawn was tremendous in helping me quickly and efficiently find what I needed. The experience was unexpectedly heartwarming. I had worked with Shawn a few months prior to get myself a car. When this happened I contacted him via email and let him know what I needed and why. He not only was very concerned about finding the cars I needed but also very kind and caring about my husband’s health. I cannot day enough good things about Mercedes Fredricksburg, Shawn, Marcus and the whole team. I wholeheartedly recommend them for any car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Teddy Parker is Magnificent!!!

By Vera on 2/27/2018 at 12:28 AM. Helped by Hiawatha (Teddy) Parker.

This dealership not only looks perfectly manicured on the outside with beautiful cars, but the service I received was also superior and totally exceeded my expectations. I'm very thankful for Teddy. I had been in the market to find a luxury vehicle that fit my style as well as what I wanted to spend. I had researched a couple vehicles at this location online and decided to go ahead and meet with a representative. Upon meeting Teddy, I found him to be very customer friendly, knowledgeable and the consummate professional. I test drove 3 vehicles with Teddy and he was very patient with me as I was a bit indecisive as to how I wanted to proceed. Teddy provided me with all the details about the car(s) as well as gave me some rather interesting history about Mercedes-Benz in general for which I truly appreciated. Ultimately, I purchased my dream car and am truly excited! Thank you Mr Teddy. Your patience as well as superlative customer service with me through this process was one of kind!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!!!

By Shredder on 1/29/2018 at 3:58 PM. Helped by Teddy Parker.

Outstanding is the word in a nut shell. Customer Service at this dealership was beyond Outstanding it was Excellence. My experience started off with finding the used vehicle I was looking for and contacting the dealership for the purchase of the vehicle. Mr Teddy Parker contacted me from the dealership and his salesmanship was par none. He was pushy or insistent on my purchasing of the vehicle but he did provide me with the information on the vehicle such as CAR Fax report, Vehicle history and all of the essential items needed to make the decision on purchasing of the vehicle. Now days you don’t receive this type of Customer Service and when I did I had to stop and recognize Mr Parker’s salesmanship. “Great job Mr Parker!” and OUTSTANDING dealership Mercedes Benz of Fredericksburg, VA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair and Easy

By Happy customer on 1/27/2018 at 4:35 PM. Helped by Teddy Parker.

Very fair and easy transaction. Trade in offer was on the high side of kbb and there was no pressure to decide immediately! Every employee I encountered was open and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sean O’Donnel was very helpful

By Janet123 on 1/3/2018 at 11:04 PM.

My husband and I were very excited to find a used Mercedes that was so well kept that it seems like new.. The salesman Sean O’Donnel was very helpful and explained all of the features.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On a whim

By Wesley on 12/28/2017 at 11:45 AM.

Top end dealership with extremely helpful and nice people to go with,straight forward deals and no beating around the bush.They do all they can to make a deal work.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Better off buying elsewhere.

By AMG63 DC on 12/27/2017 at 10:25 PM.

This is the worst MB dealer I think I've ever encountered. The lobby is nice and clean, everything is really polished nicely, but that's where the good part ends. First off, they advertise no hassle pricing. I guess this translates to "pay full sticker, and there won't be any hassles". I refused to pay full sticker, and left the dealership. 4 days later they called me and did in fact reduce the price $2,000. I should of realized at that point they were unprincipled, but like a fool, I was lured in by the attraction of a deal. It took them nearly 3 months to transfer my tag. They screwed up my insurance information, and sold my personal information to a 3rd party marketing firm.............But that's not where the fun ends folks. 4 months after the sale of my BRAND NEW AMG63,(that I still feel I paid too much for), they wanted to charge me for factory service recall work. Their explanation was that the factory didn't pay them enough to do it. This kind of behavior is more consistent with a buy here pay here than it is for a Mercedes dealership. #wontmakethatmistakeagain.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Entire staff and buying experience were outstanding.

By Speedboss137 on 12/21/2017 at 12:49 PM.

Teddy Parker was extremely professional yet made me feel like one of the family. I found a CPO, 2015 GLK 350 4 Matic on line and drove over three hours to look at it. I arrived within minutes of opening of business and Mr. Parker immediately offered to help me. I gave him the stock number of the vehicle, which he found had been taken to the collision center to repair a small ding in the hood. He drove me to the collision center but unfortunately the vehicle was in the paint booth. We were told the vehicle would be ready in about an hour. We returned to the dealership where Mr. Parker offered me a test drive in a similar GLK. I was thoroughly pleased with the test drive. Mr. Parker explained all the features and functions in a manner that was understandable and answered all my questions to my satisfaction. Upon return to the dealership, Mr. Martin thanked me for coming in and said he was sorry the vehicle wasn't quite ready and assured me it would be ready shortly. When we got down to the brass tacks of the purchase, the deal was fair and acceptable. This was my second purchase of a Mercedes Benz and was even more enjoyable than the first. I highly recommend this dealership and its staff is second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, Great Team

By Butler587 on 12/9/2017 at 1:54 PM.

I would like to say my sales consultant Janie was very professional, patient and courteous as I purchased my 2015 E350 yesterday. I have purchased many cars before but this dealership and team made my experience very pleasant and easy to make a decision. Special Thanks to the Manager on duty Marcus Martin who was also very professional with great customer service and knew his product as well. Great team, dealership in which I would definitely purchase another vehicle based on them alone. It is a direct correlation of the brand Huber Mercedes-Benz

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trust is must

By Raza8300 on 11/23/2017 at 4:07 AM.

I feel very welcoming and the understanding and dealing was very professional and very trustworthy, I am happy to bought car from this dealership and sales team was very gentle and well experience specially Janie , I will visit again Syed Raza

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Review on 11/19/2017 at 10:56 PM.

I had the pleasure of dealing with Matt and his team recently at Mercedes-Benz of Fredericksburg. Every team member that I encountered was professional, knowledgeable, efficient and considerate of my wants and needs. I will recommend this team to my family and friends who are in the market for a new car, and I will be a return customer in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car!

By RobGLK on 11/19/2017 at 3:15 PM.

Working with Janie while purchasing my GLK was a great experience. She was very enthusiastic and super friendly. Janie was very accessible before, during and after the purchase. As a woman, I loved taking the car on a test drive with her. We also really appreciated all the help that Matt and Nick provided during the sales process, and the service Matt provided as a follow up after the purchase.

I would recommend this dealer.