Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Ken Davis is the best client adviser i have ever experienced

By lenworthanglin on 6/30/2019 at 2:18 PM.

Up to 2013 I truly disliked the car-buying experience. I felt pushed intimidated nudged and ultimately sold a product that i albeit needed but was never sure i was getting a fair value for. my first experience with Gainesville was in 2013. I met Mr Ken Davis who made no attempt to sell me a car but instead tried to find out what it was that I was looking for. He instead tried to find out who I was as a person and in the process revealed to me who he was. We shared stories of our adult children, our grandchildren and oh, i bought a car that day ... which i still own ... and i have bought 3 more vehicles from MB of Gainesville since then. None of this seems to impress Ken. What seems to be important to him when he calls from time to time is knowing how am I doing. I have never asked him to deliver any of the cars that i have bought yet he personally has delivered all of them. Car buying is now stress free and I get to have lunch or breakfast with a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Excellent Mercedes Dealership

By TexasEx on 6/16/2019 at 8:59 PM.

My experience with the salesman, Eric Corley, and the dealership overall was an excellent one. Eric was very knowledgeable and he did not pressure me in any way. He drove with me to pick up my car in The Villages and take it back to Gainesville when I traded it for my new Mercedes. Each person I dealt with during my purchase was very professional. I recommend this dealership and Eric Corley to anyone considering the purchase of a new Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE SECOND TIME AROUND

By Patriciatry on 2/22/2019 at 2:47 PM. Helped by Sasha, Duran.

So I got my daughter a new C300 and a week later I decided to trade in my Lincoln in for a GLE350. I've been a Benz owner since 2008 and I'm not sure what possessed me to change to Lincoln. Maybe it was Matthew McConaughey! Now I'm excited and happy to be in my new Benz! Due to the team work and quick response Erik is my go to sales guy. He makes everything easy and has all the answers to any question you may have. Thank you again Erik

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By Patriciatry on 2/22/2019 at 2:15 PM. Helped by Sasha Duran.

Took my daughters car in for service and started to look around and decided to get her a new C300. I was introduced to Erik and we started the car buying process! Eric answered all my questions and responded to all my phone calls and text messages promptly. And just before my daughter drove off the lot Gary Martin came out to congratulate her on the new car and handed her a little gift. First time I actually enjoyed buying a car! Thank you Erik and everyone at Mercedes-Benz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By James12354 on 2/18/2019 at 3:39 PM.

He responded to my email within moments and assisted me in getting the answers I needed. Furthermore he treated me as though I were a friend he was helping not as though I was a customer to whom he was trying to sell something.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in for service walked out in a new car!

By ann0330 on 2/2/2019 at 6:58 PM. Helped by Sasha (finance).

I went in for service on my car and while I was waiting I was looking at the new vehicles in the showroom and Angela came up and asked me what I was thinking. I told her that I really like the car that was there but I was still in a lease for another 3 years. She asked if she could look it up so I said ok and she looked it up and I was eligible to change cars, so I now have a 2019 vs 2017 my payments went down by $200 per month and my insurance went down by $400 per year. Great sales person!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best sells women ever

By Nursewhit on 1/28/2019 at 3:45 PM.

ANGIE WAS AWESOME AND EASED OUR MIND WHEN IT CAME TO MAKING SEVERAL PURCHASES AT MERCEDES. SHE TOOK HER TIME WITH US AND MADE OUR FAMILY FEEL LIME WE WERE HER FAMILY AND NOT JUST ANOTHER CUSTOMER. THANK YOU ANGIE WE WILL SEE YOU FOR OUR NEXT PURCHASE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!

By Tjones209 on 1/28/2019 at 3:46 PM.

I was looking for a GLE coupe for some time but could not find what I was looking for until I met Angela Monroe. She worked tirelessly until she found me exactly what I wanted. She was extremely professional and delivered on her promises. I am so happy with the experience I had with Gainesville Mercedes. I would highly recommend Angela for an exceptional buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy client

By Judi on 1/15/2019 at 3:21 PM. Helped by Sasha.

Our experience at Mercedes of Gainesville was great! We were treated with kindess and respect. We had the pleasure to work with Michelle, Gary and Sasha who were wonderful. They made the car buying experience a great one. Michelle was so sincere and friendly. Gary, the manager was great and very knowleagble. Sasha the finance person made the final process easy and fun. I hope that the rest of my experience with the car is as great as the services we recieved!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Angela Monroe and Dillon O'Brien in service were awesome.

By francinehall on 1/14/2019 at 9:12 PM.

DillonO'Brien in service gave me bad news about my 2012 ML350, but was awesome and hooked me up with sales. So with Angela's help I was able to purchase a 2016 GLE 350. Angela's patience and understanding were wonderful and she made me feel like family. Thank you both for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff and excellent service!

By Happy Gal on 1/10/2019 at 1:55 AM.

Michelle and Sasha were very professional, and they made the car-buying experience easy. The entire staff was friendly, as always. Thank you, Mercedes-Benz of Gainesville!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By happy buyer on 1/8/2019 at 3:59 PM.

I can not say enough about the knowledge of the car and the empathy with the customer shown by Eric Corley. He is a superb salesperson. He has kept in touch with us since we got our first Mercedes and he is one of the reasons why we got our second Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

New Customer

By GNV Natives on 1/7/2019 at 9:24 PM. Helped by Sasha Duran was very helpful with the financial part of our experience and kept the time needed to a minimum..

Eric Corley provided us with a great buying experience. He was careful to show us all the details of the vehicle we bought and did not pressure us at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Black Beauty

By Black Beauty on 1/5/2019 at 8:45 PM.

Angela was extremely helpful. The sales process was seamless!! We had been looking for a while and then we decided to come to Mercedes Benz of Ganesville. We are pleased with our purchase and the process!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was looking for a new car as my lease ends in the new year.

By racheljoan3 on 12/31/2018 at 6:21 PM.

Was able to find a new car with my lease ending in the new year. I experienced excellent service and and extremely happy with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Rich2525 on 12/30/2018 at 12:22 AM.

Angela is very friendly and knowledgeable. I had a great experience buying from her. She made the process very easy. I have bought two vehicles from her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My opinion changed!

By DOCTORCTOO on 12/29/2018 at 6:17 PM. Helped by Sasha was excellent.

I have owned a Mercedes for over 40 years of every size shape and model I can think of I had always received excellent service until my first experience with Mercedes of Gainesville however Michelle Biggerstaff during my second visit took away all my unhappiness and angst and I became confident and delighted with the dealership I would recommend it to any and all of my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By Meeka on 12/29/2018 at 2:42 PM.

Amazing people and great costumer service. We were very pleased and in the future we will definitely come to purchase our next vehicle from these awesome folks! They really take care of their customers! Highly recommended!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Exemplary Salesmanship

By Pleased Customer on 12/29/2018 at 2:04 PM.

Angie is an asset to the Mercedes Benz dealership in Gainesville FL. My husband and I have bought several cars from her. Angie knows her craft very well; her knowledge, implementation, knowing her customer's needs and wants is consistent and steadfast, with great results. Mostly, her welcoming and warm personality makes it a pleasure to do business with her. Angie is the finest and represents this dealership well. Joyce & Lloyd Mayfield

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extraordinarily Angie

By Grasshopper on 12/28/2018 at 3:37 PM.

Angie was extremely knowledgeable and helpful with the purchase of my vehicle. Her attention to details and her kindness throughout this process was an experience I will never forget.

I would recommend this dealer.