Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best People, Service and Dealership

By SDL GLC300 on 2/24/2019 at 1:26 AM.

Without a doubt, they continually exceed and take care of everything at MBoH. Dustin is just the best person in Service you can find and Trent in Sales is awesome! Dora in Finance will make sure your buying is the best experience. Thank you MBoH team... will be there for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Will is always great!

By Stellaholliman on 12/20/2018 at 5:53 PM.

Will is my favorite service advisor. He’s always patient with me and lays out all my options. I Always have a pleasant experience when I come in!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!!!

By Jack1 on 12/14/2018 at 2:33 AM.

Solex was very amiable, attentive and accommodating. He made us feel welcome and comfortable and answered all our questions satisfactorily. Great purchase experience with the sales and service staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!!

By Luvin Steph on 11/21/2018 at 10:32 PM. Helped by Eldora.

This was my first Mercedes- Benz experience and it was excellent from beginning to end. Thank you Trent, Eldora, and Lisa for an excellent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MB of Henderson is a good place to buy your new car

By BarryB on 11/19/2018 at 1:32 PM.

I have purchased six or seven cars from MB of Henderson. I have always been dealt with fairly and with the utmost respect. I think I have received a fair deal each and every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to buy a car here

By VegasDan on 11/2/2018 at 6:02 PM.

Had a friendly, no pressure experience. We wanted a customization they didn't really offer but salesman John Broadbent went way above and beyond to make it happen. They're a class act. Mercedes should be proud.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service Department

By Courtney on 10/11/2018 at 1:53 PM.

The staff is quick and very friendly. They respond in a timely manner and help service our vehicles in the best way possible. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expert, friendly service

By car shopper on 10/7/2018 at 8:47 PM.

The staff who helped me find my new CLA and complete the deal at Mercedes Benz of Henderson was terrific, especially my salesman Wyndell Frazier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HAPPY WIFE! HAPPY LIFE! THANKS TO MBOH!

By Harry321 on 9/27/2018 at 5:16 AM.

I can not say enough about the amazing experience leasing our new Mercedes from Mercedes Benz of Henderson. Your salesman Ricky was fantastic. And Lisa Ortega was amazing helping us set up blue tooth and explaining every detail, clearly, about our new SUV. My wife is super happy with her new ride! We have leased and purchased many cars over the past 30 years in Los Angeles. We just recently moved to Henderson NV, and this was a great way to start off living in our new home, with a great new Mercedes dealership! I am definitely going to be getting my new E300 from here when my lease is up! 5+++ stars! Oh and they washed my E300 for free while I did the transaction on the new lease! Thanks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Cheilan on 9/25/2018 at 4:08 PM.

I loved the customer service of this place. Everyone was so helpful and sweet, patience and it was the most quick I have ever closed a deal with. Honesty too, I loved my experience here, highly recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Ohhhh so helpful.......

By SLK350owner on 9/23/2018 at 2:30 AM. Helped by Desiree' Jimerson.

I drove my "new to me" 2016 Mercedes-Benz SLK-350 to Henderson Mercedes-Benz Dealership. Skipping through most of the details, I had an appointment to look at one of these, there at Henderson. Three hours later, they called and cancelled the appointment, as they had sold the car, and did not have another of this model available. I purchased one from a dealer in San Diego, had it drop shipped to my home in Kingman, AZ. I knew very little about the car, so I thought I would come to Henderson, just to see if they could help with a few pointers on the car. To my amazement, Kelly Thomas came to my rescue. She took the time to personally program the car with all the selections, but even set up my phone. She got me signed up and registered with the web-sites. with help from Desiree' Jimerson (Front Desk Operator), as Kelly was on an Apple phone and I had an android. Desiree' guided Kelly through the android portion and Kelly finished it up. Everyone at the dealership was kind, friendly, and helpful. With service and customer relations being "TOP NOTCH", I'm going to have an awesome experience owning a Mercedes-Benz vehicle!!! THANKS to all there, you made my day amazing!!! Dottie Peckham Kingman, Arizona

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Hilari Alberto on 9/20/2018 at 2:31 PM. Helped by James service.

Easy and pleasant experience with James in service. I also love the text feature, makes things much easier. Thank you very much for your amazing service!

I would recommend this dealer.

Overall Rating

2.0  

3   Overall Experience
1   Price

Disappointed

By dee on 9/19/2018 at 7:07 AM.

We have been very loyal costumers to Henderson Mercedes, especially to Trent "the car sales man" he has given us exceptional service so far we have bought 3 cars from him about to buy our 4th, I feel like he has NOT been totally honest with us, that left us with a very bitter experience and feeling. 1. miles are not what he told me, he said 56 miles there were 276 miles (basically used car) 2. All 4 tires were low soon as I drove out of the dealership 29 verses 42, Especially after he total us he has the car checked out and ALL READY. 3. I waited to pick up the car after labour day weekend to get "free registration: DID NOT get it I never saw the car or test drove it, I went on his word, I could have done all paper work from Hawaii, I really think Mercedecz should pay for the registration for misleading me. 4. I did not even get the LOYALTY promotion ........ 5. VERY upset I put so much trust in a car sales man :-(, I trusted him enough to buy a car based on his word with out even seeing it or test driving it !!!!!! I have always liked him very much until I had to deal with VERY low tire problem on day one of my brand new car ( or should I say used car with brand new price tag). Very disappointed costumer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By VenusM on 9/11/2018 at 9:51 PM.

Wyndell and Kelly are the best ! So helpful, nice and knowledgeable. Thank you Wyndell for doing my paperwork processing in less than 30 minutes. and for giving a freebie.Thank you Kelly for explaining all the features in my car. Excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By nikolasrobusto on 9/10/2018 at 9:00 PM.

I came in Saturday morning looking to trade in my current vehicle with little to no expectations after not too great of an experience at the Sahara location the night before. I was met by TJ who had previously sold my dad CLS 550. This guy is truly an asset to the company. He made me feel not only comfortable but like I was apart of the family. He worked with me over the course of the next few hours to get me the best rate and price on beautiful CLS 400. Everyone that I encountered at the dealership was not only friendly but just genuine. Overall the best experience I’ve had at any dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and friendly

By JaniceS on 9/5/2018 at 9:05 PM. Helped by Tom Zumbo.

Tom Zumbo (general manager) and John Broadbent (my salesman) were friendly and professional, and importantly, very accessible. Both returned my phone calls usually within a few minutes if not directly and always made me feel very special...they were friendly and never balked at answering all my questions honestly. I feel they went out of their way to be kind to an elderly lady, my husband recently passed away and this is the first car I have ever purchased "on my own," and they both could not have been more pleasant, kind, understanding and extremely helpful!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

BEST CAR BUYING EXPERIENCE EVER!

By lj on 9/4/2018 at 7:08 PM.

Both Roger and Lisa were absolutely a delight to work with. They were helpful, knowledgeable, professional, and went out of their way to make our buying experience the best one I've ever had. Thanks again.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Buying long distance

By yogajohn on 9/1/2018 at 3:30 PM.

To buy a car long distance, w/o actually going to drive and see the car in person, takes a lot of phone and computer work and also a certain level of trust in the sales person. Valentina was able to establish the trust, do the work and stay on top of the communications like an old pro. I very much enjoyed working with her and will add my response when I actually see the car next week. John Fliessbach

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By mercedesb2018 on 8/30/2018 at 11:13 PM.

I didn't know it was possible for me to get a Mercedes but thanks to Valentina and the other workers of Mercedes-Benz Henderson who made it possible. Everyone is so helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership in the nation!

By SeanLashgari on 8/30/2018 at 6:02 PM. Helped by Leah Soriano, Eldora.

There are so many car dealerships but few actually take the time to get to know you and support you as a part of the family, not just a customer. Dustin, Leah, Trent, Amanda, Dora... and all the rest make my experience one I will gladly be a customer for life.

I would recommend this dealer.