Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Thorough review. Good service support team.

By RS on 9/18/2019 at 3:20 PM. Helped by James Hager.

Only experience was with service. Very thorough. Team was supportive. They were able to give me a complete analysis and review of the service required.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional as ALWAYS DAVE Leslie is a superstar thanks!

By bluebebed on 9/14/2019 at 11:47 AM.

DAVE LESLIE and his service team are # 1 in the business The entire Mercedes Benz dealership is both professional friendly and customer service oriented Thanks for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as usual from Eric Rudd

By Tommy metzger on 9/13/2019 at 6:03 PM.

Eric always gets the job done on time and on budget. Never any issues or problems. Didn’t think anyone could replace my long time service rep. Doug Murray But Eric’s just as good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Sandy J LV on 7/3/2019 at 8:27 PM.

Friendly, quality, timely service! Mercedes-Benz Henderson is my dealer of choice. There was a mix up on my dealer location for appointment but I was still accommodated in the spot! Can’t say enough goood things about the service department. I highly recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive employees with exceptional service!

By jburr on 9/10/2019 at 8:59 PM.

I never have any complaints with this service department. I have dealt with Mr. Will Bane on more than one occasion, this young man always goes over and above. I always feel like I have received the white glove treatment. Thank you Mercedes, for carefully choosing exemplary employees, such as Mr. Bane to provide the "White Glove Treatment" that goes hand in hand with this fine dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Terrific Service!

By Bob on 9/6/2019 at 4:56 PM.

Another great visit! Consistently great service., friendly and knowledgeable employees, no high pressure sales either. I highly recommend this service department. The accommodations are great, too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By prizco on 9/6/2019 at 2:56 PM.

Rick Woodford was great to work with. He went above and beyond to get us our vehicle. I would recommend you dealership to anyone interested in Sprinter service vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing people

By Wjzeigler on 9/5/2019 at 2:21 PM. Helped by Spencer Kaplan.

The service department at MB of Henderson is truly amazing. They go above and beyond. They took care of everything for me. They had my loaner car waiting. They came in under what they quoted me and even washed my car before I got it back. I am thankful to have a dealership and service department that wants to build long terms client not just sell service items and parts

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

MB RV service A

By Steve6662 on 9/5/2019 at 2:19 PM.

They did a great job, quick and efficient. My MB is a RV and did not expect it to be washed, but they could have cleaned the windshield. Minor thing but it is MB dealer and expected a little more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient with great customer service

By Star on 9/5/2019 at 5:39 AM.

I like that they let me have a courtesy car while they are trying to fix my car. The process is efficient especially because my factory warranty is still in effect. Also, you can communicate with your service advisor via text which makes it even better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service

By Will Bane on 9/3/2019 at 3:05 PM.

Will Bane does an excellent job! On time and as promised. Next time I go to the dealership I will ask for Will Bane! Thank you,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff

By Vanessa@1209 on 9/2/2019 at 7:13 PM. Helped by Alexa Ohanrahan & Eldora.

Shaun, Eldora, and Alexa made this experience amazing. I will return to this dealership simply because of the service they provided. Thank you for all of your help with this process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SSS (Simply Superb Service)

By NevadaGuy on 8/27/2019 at 1:54 AM.

Will Bane is a friendly, thorough, and competent Service Adviser. I picked him for my (I guess) last three maintenance services and would not want anyone else. I am a Mercedes Benz fan (my current car is the fourth one) and have had other good Service Advisers, but Will is definitely the best of them all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT ATTENTION TO SERVICE

By awhalen on 8/26/2019 at 5:50 PM.

I called to make an appointment Eric Rudd gave me the time I requested and then I was late by 2 hours, yet he still worked me in and as usual the service was perfect and they accommodated my every need. It is great to do business with such a professional company and staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service at MB of H!

By Harry321 on 8/26/2019 at 5:49 PM.

Service was fast, car was sparkling clean! Love how rep Erik explained all that was done and the stats on our tires and breaks etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very helpful

By hashim on 8/25/2019 at 12:50 AM.

Shaun is a very helpful and well informed salesman. He explained all the pricing details and minutiae regarding pricing very well. I highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Employees

By Happy Father-in-law on 8/9/2019 at 5:43 PM.

Every one helped make experience successful. Better than other auto dealerships O have visited. Ricky did outstanding job making me, my daughter, and son-in-law feel that we mattered. Will recommend your dealership to friends and co-worker. Also recommend they ask for Ricky. Sorry I do not remember the names of all associates that worked to make deal possible. Again everyone made us feel wanted and not just a number.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Bob123 on 8/5/2019 at 12:29 AM.

Shaun is amazing at what he does. Although The car I purchased was not a Mercedes, he made me feel like a Mercedes customer. I appreciated how easy going and pressure free the whole purchase experience was working with Shaun. if you’re ever in the market for a car, whether it’s Mercedes or not, Shaun is the person to see!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best I’ve been treated by a dealer in a long time

By swoln225 on 8/3/2019 at 9:22 PM.

Marvin who was my salesperson was exceptional in putting this deal together, after it all I didn’t feel like I was taken advantage of by a slick talking sales person trying to make a name for himself, would I recommend this dealership to future customers? Yes I would.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Replacement keys

By Majicbus on 8/2/2019 at 5:18 AM.

Fast and professional. The job came in way under estimate. Which never happens. Dave worked the insurance to make they covered all the damage. Excellent service

I would recommend this dealer.