Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2  
Friendliness
2.8  
Overall Experience
1.9  
Price
2.4  
Quality of Work
2.4  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of an informed 2005 MB

By BMWMikeNYC on 7/26/2019 at 9:13 PM. Helped by Jim S, Joseph Boone , Ryan Valet.

Recently I brought my sisters 2005 SClass in for a Service Review relating to the vehicle not holding the battery charge. The Service Advisor Jim S was very helpful , efficient and plain honest . Joseph Boone was a living saint on the whole as is acquisition via AutoNation scenario. He was extremely patient with our family’s long deliberation. Young Ryan in the Valet Department was excellent on the drop off, pick up and the man iteration. He will go far in college and beyond

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Clueless

By DrHoustonian on 6/3/2019 at 9:39 PM. Helped by Whole sales team and their honored managers!.

Low-caliber, apathetic people across the board. Sales (New) department sends you quotes for the under 20K used cars. No-one answers to your emails. As for Parts department, they ask 3 times the price for the same part that you can order it online.Current owner after-sales service gives explanations that defies any logic. I hold doctoral degree in science with zero sales experience and I think I can do better job than 10 managers in that whole place! I am driving 35 miles to another dealership just to avoid this messed up place!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

ISSING PARTS. SERVICE I HAD PURCHASED NOT ADDED TO FILE

By yjsofiep on 4/23/2019 at 6:54 PM. Helped by Joseph Washington.

DO NOT GO HERE. MISSING PARTS. MISSING SERVICE THAT I HAD PURCHASED WHEN I WAS PURCHASING THE VEHICLE. I purchased my new vehicle last year from here then moved to a different city. When I went in for my first service (Service A) in my local mercedes dealership, all of the maintenance packages that I had purchased when the I bought the vehicle was not put on my file. I had to call them 4 times just to get a hold of someone and the service manager at my local one had to call just to get the certificate of purchase. Then, when he went in to add it himself, apparently my account was deactivated and he couldn't even put it on my file. I had to schedule this service 2 weeks ahead to get a loaner car, and i couldn't even get it done on the day even after a 3 hour hassle with greenway. the week after, finally they put my service on file to get it done. I asked them if my other services were put on file too but my local mercedes couldn't find it and never got a phone call back from Greenway. Then, I went in to a tire store that i had been going for years to get my tire rotated while i was back in town, and they could not find the keys to my wheel lock to unlock my tires. I did not remove anything from the glove box (I don't use the glove box) nor knew where the spare tires were even at so I called mercedes to ask where they would be. "a little black box" where spare tires should be isn't there or anywhere in the vehicle. When the agent at the tire shop was trying to find the keys with me, he also noticed that there were some spaces empty where the tools were supposed to be when I needed to blow up run flat tires. I called here and asked for joseph washington, whom i purchased from, he was not in the office, so I asked to speak to the manager, whom also apparently isn't in the office either. I am still waiting for them to call back. VERY DISAPPOINTED WITH MERCEDES BENZ. literally the worst luxury car brand I have every had.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Vehicle breaks down after only 3 days.

By asts123 on 10/26/2018 at 10:07 PM. Helped by Ryan.

Purchased a used vehicle on Oct 13 2018 told by Salesman Ryan don't worry you have a 4 day - 1000 mile warranty which ever comes first. Welp 3 days later car breaks down now, no one knows anything. Beware ppl they do not honor their promises. Don't make the same mistake I did get everything in writing! The manager Koby was rude and could careless.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Marsh is the best

By Mercedes gal on 10/1/2018 at 3:08 AM. Helped by Mike Marsh.

Honors promises and commitments and time frames with courtesy. Always has a loaner car and I never have to wait too long in the driveway.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

90 day certified warranty for used vehicle not honored

By Roclopez on 8/30/2018 at 8:30 PM. Helped by Maziar.

After only having my vehicle, Mercedes Benz gl450 for 30 days, ENGINE LIGHT AND MALFUNCTION light turned on within those 30 days. They were able to cover the check engine light but they said it did not cover the fixture needed for thr MALFUNCTION light. This is after the car sales rep.. promised us if we had any problems with the vehicle just come back and we will take care of it. NoT true!! Now they want us to pay $1,100 out of pocket for service.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

The Nightmare

By Sheena on 3/30/2018 at 6:08 PM. Helped by Steven Pichardos and the Service Department.

Unfortunately, out of all of the used/as is cars I have bought and dealerships I have dealt with ( Russell & Smith Honda, CarMax, and Beck & Masten)...Mercedez Benz Houston Greenway is the first (hopefully the last) dealership where I have bought a used car/as is that has turned out to be a NIGHTMARE of an experience due to mechanical issues that have made the car UNDRIVEABLE !!!! I purchased/paid cash for a used Infiniti (paid about $8,000) at Mercedes Benz Houston Greenway (my salesman was Steven Pichardos) on February 28th... I have barely had this car a month and have barely driven it due to constant mechanical issues that have rendered the car un-driveable and it being in service more than once at Mercedez Benz Houston Greenway. For the past month since I purchased this car I have been driving a rental longer than I have driven the Infiniti. Since picking up my car after purchasing it from Mercedez Benz Houston Greenway , it has been a nightmare ever since due to having to return the car to the dealership several times for repairs because it was not driveable plus my service engine light came on and has stayed on throughout the service visits to Mercedez Benz Houston Greenway. One time I had to return the car the same day I picked it up after being in the Mercedez Benz Houston Greenway service shop (the car ran hot on me on the freeway and stopped on me while I was on the freeway !!!... Luckily I was able to get over in a safe place in time...I had to get my insurance to tow the car back to the dealership the same day !!!...) ...My most recent service situation with Mercedez Benz Houston Greenway concluded last Thursday, March 22nd only to have the car malfunctioning again rendering it undriveable that following Tuesday, March 27th on my way to work...I had to have the car towed and ended up having to miss work that day. After enduring this nightmare, barely having this car a month I reached out to Mercedez Benz Houston Greenway only to be told " It has been fixed 3 times already here, it has been inspected, you bought it "as is"... Basically they now refuse to fix the car. Ultimately, I have found out the driver's side catalytic converter needs to be replaced !!!! This has truly been a nightmare for me. "As is" or not, for $8,000 I did not purchase a junk car, "as is" or not, for $8,000 a car should at least be driveable and functional for longer than a week... Of all dealerships and used cars I have dealt with, this experience with Mercedez Benz Houston Greenway has been the absolute worst !!! I have read other negative reviews on the dealership and I can't help but wonder how is it this dealership gets away with these things ??? My advice, don't believe the Mercedes Benz Houston Greenway hype, especially when it comes to their used cars...Beware of their used car and service department. They care more about the bottom line, getting your money. Even after reading the negative reviews on the dealership I would have never believed the negative reviews until I found out from experience myself. Used Car Buyers BEWARE of Mercedez Benz Houston Greenway.

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Please don't leave anything of value in your car!

By Daniel77584 on 1/26/2018 at 2:10 AM. Helped by Jose -service assistant.

I have been a customer for 5+ years. This week I took my car for maintenance service. I left an unopened pack of cigarettes on the driver's door pocket and it just disappeared. No need to say that it is not the value of the cigarettes, but the lack of lose of trust. When I got home and noticed the problem, called my service assistant right away. He denied any wrongdoing and "apologized" for my "perception" of the problem. He said that there is nothing they could do about it. So I asked for his supervisor. He said that the supervisor would call me in a few minutes. She didn't. So I called again. She said that that was not possible, but offered me $20 as a courtesy compensation. I nicely explained her that is was not about the money. I wanted an answer and expect, at least, her to go around and investigate what might had happened. She said that she would do that and would call me by the end of the day. She never did. They didn't care, obviously. My last time at this dealership. Just be careful.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

I only have my car months a it stop running

By Remona Banks on 1/21/2018 at 10:51 PM. Helped by Frankie and Marco.

My truck was towed into the Mercedes-Benz dealership on Monday January 15th I was told that I would be able to get a loaner on the next day which would have been January 16th I understand due to all the bad weather that they may have not been open on the 16th of January so I didn't worry about it on the 17th when I called to see what was going on then turn tell me they were trying to see if they could get the warranty company to pay for the part which I was told was $1,400 by Frankie at this time I asked him what about a loner car well he in turn told me that it wouldn't take but a day to put the part on because they already had I was already been inconvenience because my truck is there I have no transportation and I work for the hospital so I have to get back and forth to work so after Saturday morning of my mom's passing I called the dealership and spoke with the young lady and she told me all the time cars had been taken for people that had appointments for them now at that point I'm thinking to myself while I'm a customer as well why wasn't I call to pick up a rental car so she in turn told me that she wouldn't have the manager call me back and indeed he did call me back but when he call me back he let me know that they did have a loaner cars and that they would be closing in 30 minutes well I live in Pearland and they're over by Greenway Plaza so that was no way I would have made it to get a car and he let me know that they're trying to wait to see what the warranty company it's going to do don't steal mind you I don't have a loaner car due to the fact they were closing in 30 minutes and I needed to get a ride back all in the same token my mom has passed so he went on to say that he had spoke with Brian from AutoNation Chrysler Jeep and he had told him that he would give him the family discount which was $1,200 if they were going to fix the car now mind you if the warranty company is going to fix the car they're going to charge them $1,200 but I was told by Frankie that I had to pay $1,400 to have this car fixed that I've only had two months that I had a 90 day warranty on but it doesn't cover the port so once he told me he was charging AutoNation Chrysler Jeep the 1200 I told him I didn't think that was fair to me that I would have to pay 1400 at that point when he noticed he had told me the price he would on to say that oh well it may be 1200 or it may be a little lower than 1200 and I informed him once again had to prepare things for my mother's funeral and then have to come up with $1,200 on repairs for a car I've only had two months I really don't think it's fair and if I have to pay the 1200 I'll have to I'll just have to come out of pocket with it but I will take it as high as I have to because if you have a 90 day warranty the car came from Mercedes-Benz Greenway Plaza someone should make it right. And I got this car right after the flood so there's no telling if they checked it or not because it was only on their page one day before they transferred over to AutoNation Chrysler Jeep on the Southwest Freeway and not to say when I tried to contact the general manager over that Brian Gretchen I left him several voicemail he has never called me back and I think that's very poor customer service at this point I just want my truck back so I can move on with my mom and her final resting place and just pray nothing else happens since the warranties don't work out that they put on that paper work like they cover everything they need to let people know that warranty only cover certain things and I portray that it covers everything on the truck.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service fraud and dishonesty at its highest

By JoanG on 12/7/2017 at 1:56 PM. Helped by Jerry Goggins.

Purchased a maintenance service plan for my GL350 when my car had 28,000 miles with the expectation this dealership would spoil my car. On November 25th while driving, car literally died with only 58,000 miles. On November 14th car had been serviced and invoice service receipt showed fuel filter had been replaced. I tool car to Sugarland Mercedes and lead technician said that fuel filter had so much residue it had to have anywhere between 12,000 to 20,000 miles. Dirty fuel filter has damaged gas pump and now bills are over $2500. I went to pay a visit service manager at Greenway and while everyone I showed fuel filter confessed it was hard to believe that filter could be one week old as it claimed last service receipt, service manager with evidence in hands still denied filter having over 10,000 miles. If your car you love and expect good care sooner or later these people will destroy your car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Auto Expererience of my life.

By Satisfied on 10/2/2017 at 5:54 PM. Helped by Stacey Allen, Max in credit..

Stacey Allen was the best auto buying experience of my life. She was a great listener. She took service to a new a new level. Stacy worked hard to put me in the right car. I recommended Stacey to my business partner and he also bought a car from Stacey. The combination of Stacey in sales and Max in finance was the best. Both are very professional and made buying a new Mercedes from Greenway a very nice experience, Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pre owned sales / sales

By Foxy on 9/29/2017 at 11:55 AM. Helped by Rhett SanAngelo, David Griffen, Finance Manager of Pre- owned sales.

I bought my car from there. Rhett SanAngelo , David Griffen and the finance guy in pre-owned sales made my experience a wonderful one. Everyone was great. The time spent there was so short...no 5 or 6 hours or come back tomorrow. I absolutely loved it!!! Thank you guys for an awesome experience!!😀

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Key battery

By Peg on 9/25/2017 at 6:52 PM. Helped by Operator.

I own a 2017 Mercedes Gle. The car is great but my alert light came on telling me to replace key battery. My first question is why is the key battery dying before the cars a year old. Then when I call they want me to come all the way over there wait on them, and then pay them five dollars. Now five dollars is nothing but why am I having to go to this inconvenience.??? Shouldn't there be a better plan?? If the battery died this quickly why don't you just mail me another key that has a good battery and provide a return envelope for the other key? It's not the end of the world to drive over there but really??? why?? Very bad service in my opinion

I would not recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Respectful staff

By Eyme on 7/16/2017 at 6:41 PM. Helped by Heidi.

They worked with me to help me resolve my issues which is definitely a quality you would want in a dealership. Anyone in need of a new or used vehicle should try them out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Keith Williamson

By VivianAdenola on 6/1/2017 at 4:55 PM. Helped by Keith Williamson.

Keith Williamson was our sales rep when we bought our certified pre-owned GLA250 back in November. He was wonderful and did an amazing job keeping us satisfied. I would highly recommend him to anybody!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Quality of Work

Made a mistake, admitted it and refused to amend.

By MD on 2/23/2017 at 9:41 PM. Helped by Chris Palumbo & Brad Zalenski.

Due to ignorance of the service agent (which is not a big issue) I was forced to use my tire protection plan despite that I told them that the tier manufacturer provides full warranty and would offer free replacement. My protection policy offers four claims per year and due to the ignorance of Mercedes Benz Greenway, I lost one! I demanded cancelation of the claim but this was denied. I demanded that they offer me a free-of-charge coverage for a fourth claim but this was also denied. All what I got was sorry this was new to us and now we know. Sorry for the inconvenience caused. I tried to get help from Mercedes Benz USA, but they simply redirected my complaint to the dealer and said this is all what we can do!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I have the worst experience in this dealership today ,

By Margo 54 on 1/27/2017 at 5:29 AM. Helped by Mohammad.

I had the worst experience in this dealership the sales person Mohammad lied to me about my breaks . He say the he put brand new breaks in 2015 c250 well a month later my brakes making noise now they don't want to be responsible so they tell me they won't fix it and call me a liar the Manager Treat me like an idiot and he tell me he will not fix it . Before I spent my money very nice . After they got my money rude customer service horrible never recommended and I never give them my business again

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Service

By Catwilliams on 1/9/2017 at 1:14 AM. Helped by Mike Walsh.

People are not customer friendly and the service was very unprofessional. My husband and I wanted 3 things to be fixed and instead of telling us right away that they were not under the warranty, they took our car for 3 days and basically did nothing. After the third day, I had to call several times to find out what was the status. First impression always last. When we got there, we waited awhile before anyone even acknowledged us. Completely, waste of time. We went to the location at Sugarland and they are more customer-friendly, so we decided to service our car there. If we are going to pay for service, we should at least feel welcome.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New car

By Jam 426 on 1/8/2017 at 1:56 AM. Helped by Jose and Max.

Jose was a great salesman and Max they made myself and Lewis feel comfortable. We purchased a S550 from Mercedes North and was there over 8 hrs. Greenway had us out in 4hrs .This time we got a sports sedan and loving it!!! We will be back in a few years

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Responded to my every concern

By Faraz821 on 12/21/2016 at 9:06 PM. Helped by Surendar Kamnani.

Responded to my concerns. Great experience. Answered all my questions in every way. Good trade in price. Would highly recommend for new or used cars.

I would recommend this dealer.