Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Delay at body shop

By Chase on 12/2/2018 at 4:50 AM. Helped by Raymond.

I purchased a used Acura TL which had some body damage on the passagner door and from bumper. I put down a deposit to get the car fixed and was told it should be about a week but it ended up taking 3 weeks. And today 4 days after having the car the weather striping on the windshield on the driver's side has blown off. Other than those issue everything went extremely well for the test drives to paper work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Mercedes of Jackson.

By Melissa on 12/1/2018 at 6:31 PM. Helped by Pernell Moore.

Great experience with Pernell Moore. Would definitely recommend Mercedes of Jackson. The process of buying was an easy experience and everyone made me feel welcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful as always

By MercedesMom on 11/28/2018 at 5:53 PM. Helped by Phil Ellis.

I wasn't planning on purchasing a vehicle the day(went in for service on my ML 350) but once I spoke with Phil Ellis and he discussed the great deal that Mercedes has to offer I couldn't resist! He was absolutely wonderful as usual and the rest of the staff was great! I am enjoying my new vehicle!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service was efficient, courteous and helpful

By Jose35011 on 11/21/2018 at 8:15 PM. Helped by Thomas Korn.

Service was efficient, courteous and helpful. If anything after was the car could have been rinsed a little better, but this a very minor point, otherwise the cleaning was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Hannah car sales

By Rick on 11/18/2018 at 6:34 PM. Helped by Hannah Acey.

I drove from out of state to purchase a used car at Mercedes Bentz of Jackson. Hannah was very pleasant, helpful and sold us the car. It was her honesty and integrity that sold me. She delivered on every detail asked and promised. Overall a great car buying experience, well worth the drive!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine service visit

By Tom on 11/15/2018 at 4:49 PM. Helped by Kent.

The routine service visit for my SUV went well. Greeted by Kent who had everything well in hand and took care of our tune up. My wife and I had just time enough for a little shopping and lunch before Kent was calling to let us know that the service department had finished. All done in a timely way. Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By donna on 11/5/2018 at 8:36 PM. Helped by Danielle.

I brought my car in for an oil change and I was out within 1 hour. I was also given a heads up on what items would need replacing in the near future. There were no surprises!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Hearstine on 11/3/2018 at 1:10 AM. Helped by Jennifer.

Excellent PROFESSIONAL Service.very dependent. Friendly customer service. Goes out of their way to make u feel relax while taking care of car service. 5 stars treatment

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a good experience

By David on 10/30/2018 at 3:21 PM. Helped by Phil and James.

Courteous and worked hard to make the deal. Their attention to detail was helpful as I decided to order my car versus buy one off the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxing

By Fred 96 on 10/16/2018 at 5:30 PM. Helped by Casey.

I felt comfortable, the atmosphere was very friendly, the coffee and other snacks were great,the customer lounge was great. My car detail was swift and clean, good job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Fall Guy on 10/26/2018 at 1:52 AM. Helped by Anthony.

I was dreading making a vehicle purchase as it had been many years since I had made a purchase. Anthony gave excellent sales service without being pushy. It took us a while before settling on the right Mercedes and Anthony was very patient and knowledgeable. It was my first Mercedes purchase and I would recommend the dealership to everyone. The staff was very friendly and professional.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very good and friendly service from all the staff ,

By Bluesky17 on 10/22/2018 at 12:54 AM. Helped by Cody.

Good service and great customer service from all the staff. I purchased my car from this dealership and am very pleased with my car and would purchased another .

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Service

By jr on 10/15/2018 at 3:20 PM. Helped by Michael in Service.

I am always extremely satisfied with the service I get from Michael. It's fast, it's thorough, and he always does his best to fit me in when necessary, even last-minute issues that might come up.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mercedes C43 Service

By Pawnboss on 10/11/2018 at 1:40 AM. Helped by Jennifer.

I'll be honest I had some major issues with the service department since I've owned my C43. If you will check your records, you will see how long my car has stayed in the shop (mostly from recalls). I even left messages for the service manager but did not get my calls returned or my concerns answered. With that I can say I was pleasantly surprised when I met my new service advisor Jennifer. Props to management for that.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome Dealership!

By MissSheila on 10/12/2018 at 3:50 PM. Helped by Danielle.

While this place is rather pricey, I am confident that I am getting the best service possible. Danielle is always extremely attentive and very fun to chit-chat with. The staff here always puts my mind at ease whenever I have a problem with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Maggie10 on 10/11/2018 at 1:18 PM. Helped by Hannah Acey.

Worked with salesperson, Hannah Acey, on a long distance deal. She was knowledgeable and made our experience as pressure free as possible. We got a great vehicle for a great price!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Miserable experience

By Don Stallings on 10/10/2018 at 8:20 PM. Helped by Lashay Page. James.

Salesman finance rep sales manager could care less. Never buy from them again. Forget service after sale. General manager did not return calls Parts department no help

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By White Sprinter on 10/9/2018 at 6:14 AM. Helped by James Crossly.

My sales rep James Crossly was very patient with me and didn’t pressure me to purchase something I didn’t need! He was very knowledgeable about the vehicles and answered all my questions. He made sure I was happy with my purchase! I love Mercedes and will continue doing business there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By EHUELL on 10/7/2018 at 10:49 PM. Helped by Cody.

The service was great. This was my first time visiting the dealership at the new location in Madison. The showroom was nice. The service to my vehicle was completed in a reasonable amount of time. I am pleased with the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a oil change it was very quick. I didn't have to wait

By jc101060 on 10/5/2018 at 12:14 PM. Helped by Mr. Cody Wolf.

Mr. Cody Wolf was very, very helpful. His custom services was so nice he explained everything. I am so glad he is my repair service person. Please let Cody Wolf stay at the Mercedes place in Jackson Ms. We need people him to service the public. Thank God for him.

I would recommend this dealer.