Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

None to report

By ML on 2/21/2019 at 4:58 PM. Helped by Cory Jobe.

Littleton disturber when learned my Service Advisor was no longer there nor was my Salesman. Cory did an excellent job in stepping in to help

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service of vehicle

By Rose on 2/20/2019 at 3:33 PM. Helped by Corey.

Service rep was professional and courteous and he kept me update regarding the service on my vehicle. I also appreciated the kindness and patience of the driver that dropped me off at my place of business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

great GEN SALES MANAGER AND SALES PERSON

By cstout1 on 2/10/2019 at 2:02 AM. Helped by JAMES WHITE, PAM / SALESMAN.

I WAS IN THE CAR BUSINESS 32 YEARS. HAVE BOUGHT 6 CARS IN THE LAST 2 YEARS. THEBEST I HAVE DELT WITH IN YEARS EXCEPT MY OWN. THEY WERE GREAT.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

The service manager was polite and helpful. The shuttle dri

By Pat on 1/26/2019 at 4:58 PM. Helped by Jennifer.

The shuttle driver was very kind and enjoyable to ride with I assume the service was what it was supposed to be according the the service manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire replacement

By Pisces Charm on 1/24/2019 at 2:58 AM. Helped by Cody completed the paper work and I can't remember the name of the technician who discovered the discrepancy..

Brought car in because I was told one of the tires had worn threads. I thought it was the right front tire, so I requested that tire b replaced. Upon inspection the service agent explained that it was the left front not the right. I was surprised and grateful because I knew one of the tires needed to be replaced but I had gotten confused on which one. If they hadn't caught my error I would still be riding around on an unsafe tire thinking I had eliminated the problem.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Service on 1/8/2019 at 5:52 PM. Helped by Ben.

Our experience was a great one. The service was timely and everything was done properly if it was part of the appointment or not. The service tech explained everything and listened to our concerns. Thanks again Mercedes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Rating

By GLE350 on 1/8/2019 at 3:47 PM. Helped by Phil Ellis, June Alford and Mr. White.

The service and attention I received from all parties involved was exceptional. I truly appreciate the trustworthiness of my salesperson, Phil Ellis. He was a joy to work with. Not aggressively pushing me into the sale but being patient with me and working the deal to my satisfaction. I also love working with this dealership with its known professionalism and outstanding presence in our community.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Convenient and excellent quality customer service

By Lasvegasnurse on 1/3/2019 at 11:34 PM. Helped by Thomas korn, Mo.

I love out of state, I saw a car listed here for a very good price. Mo and Thomas Korn were more than amazing. They were friendly, not seedy, incredibly reasonable with pricing and they even took my trade in and paid for shipping. They even made sure that I would get my car before Christmas and sure enough, it arrived on the eve of Christmas Eve. Just thoughtful people, they left gifts in the front seat for me and I have told all my colleagues about this dealership. Due to internet, you no longer have to walk in to a Benz dealership near you, it’s just as if not more convenient to shop out of state online.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MB service experience

By Satisfied Customer on 12/27/2018 at 4:35 PM. Helped by Michael Griffing.

Best dealership Service Department. —(Michael Griffing) always takes care of my needs concerning my wife’s vehicle. Always up front with what’s taking place during my service visit and always wash the car after service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of town purchase

By Kevin on 12/19/2018 at 4:34 PM. Helped by Pam Martin.

Pam was incredibly helpfull and the purchase process was effortless. I will certainly look to Mercedes Benz of Jackson for future car needs. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was pleasant and professional

By Kerradad on 12/13/2018 at 5:03 PM. Helped by Employees who assisted in our purchase were James the sale manager, Phil the salesman, and Justin in finance.

I felt that my wife and I felt like prestige customers the entire staff were professional,well adverse on the Mercedes answered all of our questions to assisting us with choosing the right car and then took the time to introduce to all the features of the car so we were no stranger to the car,all the salesmen were friendly the sales manager James made sure he introduced himself,Justin were guided us through the financing without a stumble, Phil made my wife and I feel like family. Phil diffently willl sell our family and friends our next Mercedes. We feel with Phil at Mercedes we’ve got a friend at Mercedes! Thank you Mercedes Benz of Jackson for hiring professional,qualified,and certified sales representatives to assist your clientele in having a pleasant experience in our purchase may God continue to favor you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Delay at body shop

By Chase on 12/2/2018 at 4:50 AM. Helped by Raymond.

I purchased a used Acura TL which had some body damage on the passagner door and from bumper. I put down a deposit to get the car fixed and was told it should be about a week but it ended up taking 3 weeks. And today 4 days after having the car the weather striping on the windshield on the driver's side has blown off. Other than those issue everything went extremely well for the test drives to paper work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Mercedes of Jackson.

By Melissa on 12/1/2018 at 6:31 PM. Helped by Pernell Moore.

Great experience with Pernell Moore. Would definitely recommend Mercedes of Jackson. The process of buying was an easy experience and everyone made me feel welcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful as always

By MercedesMom on 11/28/2018 at 5:53 PM. Helped by Phil Ellis.

I wasn't planning on purchasing a vehicle the day(went in for service on my ML 350) but once I spoke with Phil Ellis and he discussed the great deal that Mercedes has to offer I couldn't resist! He was absolutely wonderful as usual and the rest of the staff was great! I am enjoying my new vehicle!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service was efficient, courteous and helpful

By Jose35011 on 11/21/2018 at 8:15 PM. Helped by Thomas Korn.

Service was efficient, courteous and helpful. If anything after was the car could have been rinsed a little better, but this a very minor point, otherwise the cleaning was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Hannah car sales

By Rick on 11/18/2018 at 6:34 PM. Helped by Hannah Acey.

I drove from out of state to purchase a used car at Mercedes Bentz of Jackson. Hannah was very pleasant, helpful and sold us the car. It was her honesty and integrity that sold me. She delivered on every detail asked and promised. Overall a great car buying experience, well worth the drive!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine service visit

By Tom on 11/15/2018 at 4:49 PM. Helped by Kent.

The routine service visit for my SUV went well. Greeted by Kent who had everything well in hand and took care of our tune up. My wife and I had just time enough for a little shopping and lunch before Kent was calling to let us know that the service department had finished. All done in a timely way. Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By donna on 11/5/2018 at 8:36 PM. Helped by Danielle.

I brought my car in for an oil change and I was out within 1 hour. I was also given a heads up on what items would need replacing in the near future. There were no surprises!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Hearstine on 11/3/2018 at 1:10 AM. Helped by Jennifer.

Excellent PROFESSIONAL Service.very dependent. Friendly customer service. Goes out of their way to make u feel relax while taking care of car service. 5 stars treatment

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a good experience

By David on 10/30/2018 at 3:21 PM. Helped by Phil and James.

Courteous and worked hard to make the deal. Their attention to detail was helpful as I decided to order my car versus buy one off the lot.

I would recommend this dealer.