Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

3.8  

5   Customer Service
2   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

B2 service

By Ugandhar’s on 9/8/2018 at 5:58 PM. Helped by Casey.

My first service at this dealership and the staff was very good, kid friendly environment. Got a call when the service was complete which was ahead of scheduled time. Convenient payment option through mobile notification

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My Experience buying a car at Mercedes of Ridgeland

By Lenasg113 on 8/26/2018 at 8:48 PM. Helped by LaShay Page.

LaShay was very courteous and knowledgeable. He went out of his way to make us comfortable and answer any questions. I will definitely shop with them again and refer my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you James Crossley

By Rachael1 on 8/26/2018 at 5:57 PM. Helped by James Crossley and Mo.

From the moment we stepped out of our car James Crossley greeted us with a smile ready to assist with our purchase. He was very knowledgeable and work diligently to assure we were 100% satisfied with our experience. I have the car I was hoping for and would recommend James and this dealership. They were prompt and honest with their communication. We have purchased from several dealerships in the Jackson area and this was the best experience we have had. Thank you James and Mo!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Easy in, easy out

By Bent on 8/26/2018 at 12:51 PM. Helped by Danielle Harrison and Steve Blackledge.

The was our first visit to the new store. Large spacious building with nice amenities. Personnel were courteous and helpful. Service as done in an expedient manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By ADempsey on 8/23/2018 at 2:16 PM. Helped by Pernell.

I went to the dealership because my son was trading his vehicle but I ended up purchasing one also. This was by far my best car buying experience. Pernell, our salesman was fantastic. He has been great assisting me after my purchase as well. He is very polite, professional, and genuine. The finance and general managers were also great. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Erin on 8/22/2018 at 3:59 PM. Helped by Joseph Bass.

Every one that I worked with was very friendly. Very easy and fast with the whole process even with a trade in. Great salesperson, Joseph, friendly and knowledgeable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Service Department

By sweeks on 8/14/2018 at 3:51 PM. Helped by Michael Griffing.

The service department is very helpful and easy to deal with. They always get me in and out in a timely manner and are very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CUSTOMER SERVICE

By dg715 on 8/10/2018 at 7:07 PM. Helped by Danielle Harrison.

Great service overall. All employees were very courteous and attentive. My experience at the dealership was great, i think it's an awesome place. Special thanks to Danielle Harrison.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Tharalson on 8/3/2018 at 12:55 PM. Helped by Lashay Page.

From the sales rep to the sales manager, really good experience. I do need to contact the sale manager Ms. June, for my warranty information she said she would email to me though. Other than that I have no complaints.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CUSTOMER SERVICE!!!!

By Hannah2018 on 7/30/2018 at 1:55 PM. Helped by Thomas Townsend and June Alford.

Every aspect of my purchase was AWESOME!!! Thomas Townsend was the BEST!!! Also, June Alford(F&I) was very detail about every paper and make it simple!!! This is my 3rd automobile to buy from this dealer!!! My overall rating is EXCELLENT!!!! Joan Campbell

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

SATISFIED

By JAMESJOHNSON on 7/26/2018 at 11:38 PM. Helped by PAM MARTIN. MATT SHACKLEFORD. JAMES and MOE.

No sale will ever be totally perfect but they do what they say they’re going to do. My sales advisor PAM MARTIN is the best. She has busted her rear helping me out on a few issues. You can’t beat her. My service advisor MATT SHACKLEFORD has bent over backwards trying to get a few issues corrected and the service managers James and Moe have stood behind the sale. They have all been friendly and have answered their calls and texts on time. They do wfat they say they’re going to do. The service dept may be a little slow but they’re making sure they get the job done right. If not they will make it right so on that part I’m satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By keishacotton on 7/22/2018 at 11:46 PM. Helped by Anthony Chambers.

My experience was great! The customer service was outstanding. Mr. Anthony Chambers, the car salesman was very patient and polite! I would definitely recommend him and this particular dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE

By David on 7/21/2018 at 3:46 PM. Helped by Raymond Smith.

We have purchased vehicles from Lexus, Toyota, Audi, and BMW to name a few local dealerships. Mercedes of Jackson were miles ahead of any other experience. From the moment we walked in we felt at home. Much of this was because of our Salesman Mr. RAYMOND SMITH!! Raymond went over and beyond. He was professional and supreme customer service. I have told EVERYONE Mercedes of Jackson is the best! A+

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mercedes-Benz of Jackson - Hazzle Free Dealership

By so60 on 7/16/2018 at 3:16 AM. Helped by Bryan.

Convenient location with great service staff. Efficient on handling my regular maintenance and a recent recall. Easy to schedule an appointment. Offered loaner when I have needed one to take care of business. The facility is accommodating for staying on site when a loaner isn’t necessary. In short, a hassle free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Debbie on 7/15/2018 at 1:36 AM. Helped by Cory, and girl who did my loaner car but I can’t remember her name!.

Great service experience. Cory my service advisor walked out and greeted me by name before I even got out of my car. Vehicle was ready when promised and a loaner vehicle was provided. Can’t remember the girls name that took care of the loaner paperwork but she was awesome also! I actually live part time in Mississippi and part time in North Carolina. Checked service prices in NC and Higginbotham was much more reasonable. Very pleased with this dealership and the associates I dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall repair

By Brenda1961 on 7/8/2018 at 6:38 PM. Helped by Chelsea and Corey.

I scheduled maintenance for a recall and was treated very kindly. I was provided a loaner vehicle while the repairs were completed and was notified of additional repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Benz on 7/6/2018 at 5:21 PM. Helped by Cory.

Great service and it was very quick. I would recommend the services to other family and friends who own Mercedes-Benz to use this dealership to service and repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership to work with

By Floyd on 7/6/2018 at 3:07 PM. Helped by Thomas Towsend.

Thomas Towsend is friendly and helpful. Unlike other local dealer in MS, he did not push me to buy a car immediately. My girl loves to play in the kids area. This dealer is very impressive, much better than some local dealer. Gray daniels Toyota is very mean.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Always makes sure I'm happy

By MercedesGirl on 7/5/2018 at 1:32 PM. Helped by Patrick Bolden.

My latest visit to the dealership was interesting. If it wasn't for Patrick Bolden I probably would have left being a little annoyed but Patrick made sure I was happy with everything. I brought my car in for the service B. He helped me understand exactly what I'd be paying for with my service. He was very detailed. We decided on which services I would get for the day and within an hour or so, my car was returned back to me. When I got ready to drive off, the car was making a noise after pressing the breaks and Patrick ran back out to stop me and said, "Ms. Smith, please let me get this back to the technician right away before you leave." I didn't know what was going on at first and all I could think was something is about to cost me more money and more time. Within minutes, Patrick was back to fill me in on the issue. The technician was having issues with a certain piece of equipment but they had it fixed in less than 30 minutes and I was off again. Before I left, Patrick asked to ride with me on a test drive to ensure it was working properly again. He even offered for me to bring my car back in for a free wash for my inconvenience. THAT'S SERVICE. He was patient and kind and I appreciate the extra mile to make sure I was safe. Please thank Patrick for providing the best customer service I've received to date!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The perfect dealership

By Aug on 7/3/2018 at 6:09 PM. Helped by Ahmad Duais.

Ahmad Duais was instrumental in making my experience the best i have ever had. I will highly recommend him and the team at Mercedes Of Jackson for their amazing service and timely response to all my questions and concerns.

I would recommend this dealer.