Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a great deal without a lot of pressure

By jpc300 on 2/16/2019 at 9:44 PM.

Great sales service from Ho Yi. We did our homework in advance and set our max price. Ho Yi was able to get it approved. Shawn in Finance was very professional and did pressure us into buying any extra services. It was the best car buying experience we have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By 7074Rater on 2/14/2019 at 8:12 PM.

They were very helpfull to decide the car and financing and all available promotions.They provided very comprehensive information about financing so I saved money

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Mercedes Benz

By Flo2019 on 2/9/2019 at 7:38 AM. Helped by Kondori Shaun.

Got an outstanding customer service from the sales man Ho Yi at Mercedes Benz Laguna Niguel. He was very respectful, and professional. Also took time to explain the details of my car for me. This five star is for him. Thank you sir. Flora .A.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Marz123 on 2/8/2019 at 7:52 PM.

Kosta Spektor was very knowledgeable, helpful and friendly. he is fast and takes care of his customers. Will recommend him to my friends .Will go to this dealership for my future purchases again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Kosta Russian

By LPrice on 2/5/2019 at 6:12 PM. Helped by Ceasar Romo.

This is the 3rd vehicle purchased from MBLN. Kosta was a pleasure to work with and very attentive (I believe a few of the other sales people on the lot over looked us, figured we were just poking around - but not Kosta) Fair, no up sales, listened to what I was looking for and delivered without the usual car buying stress. Purchased a 2018 C300 MBLN loaner car. The vehicle had a few minor blemishes and scratches, which Kosta made sure were taken care of - Again thank you for your customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Sergio on 2/4/2019 at 7:34 AM. Helped by Ken Nam & miss Choi.

Very professional, polite & friendly staff! Steve Turner, Ken Nam & miss Choi! Were great with my wife and I. We will recommend to our friends this Dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service from Tim Rhine

By BrockBentson on 2/3/2019 at 2:58 AM.

I have leased my last 4 cars at Mercedes Benz of Laguna Niguel with Tim Rhine. I just leased a 2019 CLA250 and Tim went well above and beyond to make sure I got exactly the car I was hoping for. Tim is courteous, professional and a joy to work with. The dealership is of course clean, well maintained and offers superior service but the greatest asset are the employees like Tim who are the reason I will be buying or leasing my cars here for the foreseeable future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

How would you like to be taken for a yearlong ride?

By Adam C on 2/2/2019 at 11:42 PM. Helped by Pat Bolter, general manager and head crook.

Swindlers, crooks and thieves with Pat Bolter, general manager being the worst. Custom ordered a G63 in March of 2018. Waited until January 30th of 2019 to get the car, which for almost one year was to be sold at MSRP .I got a call from my salesperson telling me the car arrived and was being unloaded from the truck, and oh GUESS WHAT, the dealership wanted me to pay $20k EXTRA!!!! Flabbergasted, spoke with the general sales manager who thought G63s were rare enough that it would be a great opportunity to "make a little more profit" ....his words. They didn't care that I waited a year to get the car. They didn't care that they promised over and over again to sell me the car at sticker They sure didn't care that my wife, who this was a present for, was totally distraught .All they cared about while the car was on the flatbed truck was to try and extort $20,000 extra from me so they could "make a little more profit". Bolter, the ringleader of this joke of a dealership, didn't even have the decency to call me back or apologize. We walked away from this deal. Don't custom order a car from these charlatans. Absolute worst dealership in the US.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Gerhard Jurinek # 1

By AK on 2/2/2019 at 5:44 PM.

Gerhard at MBLN rocks... He is very friendly and professional. He went out of his ways on his day off to delivery the SUV we leased to our home late at night. We joked with him that he should bring us IN and OUT on his way over and he did. To have fun and a great experience while you are making a major purchase you MUST have Gerhard help you. Gerhard has been in the business for over 30 years so he is very knowledgeable about all cars. We also liked the large inventory that they have on the premises versus some other lot 1 mile away like other dealership as it makes it easy to compare colors and options to choose from next to each other.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bought a 2014 Pre-Owned MB E350

By Wayne Mousaw on 1/23/2019 at 5:38 PM. Helped by Mr. Ken Nam.

I highly recommend Mr. Ken Nam at Mercedes Benz of Laguna Niguel. He was professional, patient, knowledgeable, respectful and personable. Great experience! Love my new Pre-Owened Mercedes Benz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car lease

By sandifreed on 1/23/2019 at 3:41 AM.

I highly recommend Said Altawil at Mercedes Benz of Laguna Niguel. He was professional, patient, knowledgeable, respectful and personable. Great experience! Love my new Mercedes Benz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly Exceptional Service.

By Megan on 1/17/2019 at 1:57 AM. Helped by David Abrams; Amir Zokaeieh.

I highly recommend David Abrams and Mercedes Benz of Laguna Niguel. They made the trade in process as smooth as possible and were accommodating. I will return to MB LN for my next purchase. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service - Customer Service

By Benzie on 1/4/2019 at 6:00 PM.

Cory McCombs was the Epitomy of Customer Service Class "A"and the benchmark for Excellent Professionalism, Knowledge, Respectful, and probably most importantly - Attentive Customer Service. If you are looking for the Comfortable, Courteous, Stress-Free, Over the top Customer Service! Cory McCombs is your man!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By Campdavid on 1/2/2019 at 6:01 PM.

We had excellent dealings with MB of Laguna Niguel. Specifically we dealt with James Flood, who was top notch in all categories. Courteous, respectful, professional, knowledgeable, and Likeable. We would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Yi was the best!

By SophiaPark on 12/29/2018 at 8:05 PM.

A close friend of mine recommended Mr. Yi. He was surely the best. This was my first purchase of a new car and also the first experience with Mercedes. He was very patient with my numerous questions and helped me thru the purchase. Also this dealership location was humongous and well kept. I recommend to my friends/families

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Buying a Car

By dvargas on 12/24/2018 at 7:20 PM.

Best service! This is my 4th C-class and by far the best experience I've had at a dealership. Ben was beyond accommodating and did not try to push me into anything. He made sure I was comfortable throughout the entire process. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By Luisd on 12/23/2018 at 3:13 PM.

Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the first visit he made it very easy the leasing experience. I highly recomend this dealer and suggest to deal with Bernie.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

The Best Mercedez Benz team in SoCal!

By RBarnett on 12/19/2018 at 4:05 PM. Helped by Kim.

I had the BEST experience with Tim Rhine at Mercedes Benz Laguna Niguel! I normally never write reviews but in this case, the quality of customer service, follow through and overal dealership experience was exceptional! Tim Rhine, Sales Representative, took care of me from the start and made me feel welcome to the Mercedez Benz family (my four previous SUVs were Land Rovers). Mike Ball, Sales Manager, also welcomed me as soon as I walked in the door and followed up to ensure I experienced MB Laguna Niguel’s personalized service. I live in Newport Beach but decided to work with Tim and his team at MB Laguna Nigel and I am so happy I made that decision. They set the bar for quality!!! Tim was personable, knowledgeable, provided with ongoing updates, and found me my perfect new 2019 G Wagon. I LOVE IT! Thank you Tim and the great team at MB Laguna Niguel!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Metris can ourchase

By Akenihan on 12/16/2018 at 9:13 PM. Helped by Bryan hopkins.

Good experience handled expeditiously we could not find the van but Bryan helped us get it in a few weeks. Nothing was available but he found it for us and took care of everything!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible Sales Representation

By Manniec43 on 12/13/2018 at 2:32 AM.

Very poor sales service. I came here to purchase a vehicle and my salesman (Duke) who was probably the worst salesman I have ever faced. I am on the younger end (Mid 20's) buying a Mercedes, and he seemed to treat me as a lesser customer because of that. I kept getting referred to as "Buddy" which is definitely not my name. I constantly had to call to follow up on things as I rarely received a call from him (even with price negotiations!) Real lack of communication, and most of the time I felt as if they don't even want my business. They also referred to my salary as low income multiple times, which is in my opinion offensive. Regardless, I would say if they have a rare car in stock, like the one I was interested in, you'll be on a roller coaster to get it. Otherwise, look elsewhere to spend your money. Even after the disappointment faced with customer service, I love my new car!

I would not recommend this dealer.