Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service and friendly people.

By JOINER0 on 2/15/2019 at 5:08 PM. Helped by Josh winegar.

Best Mercedes Benz dealership ever experienced in mor than 20 years. Provide shuttle service, text updates and did not charge or perform work that was not diagnosed. Customer for life and will purchase next Mercedes from this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By TAYLORKING on 2/14/2019 at 10:24 PM.

Great dealership. They take care my 100% of the time. Patti and Allen are the best. Patti will sell you a great car at a great deal. Allen takes care of my Maintanence issues like a real pro.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag recall

By JMCRAE2857 on 2/13/2019 at 9:45 PM. Helped by Joshua.

We were in to get new airbags due to recall and also needed a new alternator. Repairs came in under budget (which was very nice) and service was prompt and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By bigdogsonly on 2/12/2019 at 8:09 PM. Helped by Corey.

Noticed some oil leaking in the garage. Called Mr. Allen and he got me right in on a Friday afternoon. They were able to find the problem and have it fixed in no time. Mr. Allen is very courteous and efficient. I appreciate his service every time. Also Corey is the best. Gets me in my loaner and I’m on my way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Good experience

By HoneyK on 2/12/2019 at 7:32 PM.

I had a really good experience purchasing my new GLC300. Matt was really patient with me while instructing me on the important features of my new vehicle. So friendly and patient. Steve was also patient and friendly in helping with my decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Service

By P. Muldrow on 2/12/2019 at 2:27 PM. Helped by Stephen Robinson.

Best experience, quick service! I scheduled my service appointment online. There is no option for a courtesy vehicle, but I called the morning of and spoke with my service advisor, Stephen Robinson. He was able to get me a courtesy vehicle for that day. I pulled in the garage just as a storm was brewing, the power went off briefly. I was informed that due to the power outage it maybe a while before I could get my courtesy vehicle. To my surprise it was a very brief wait for my courtesy vehicle. The gentleman backed the courtesy vehicle inside the garage so I didn’t have to go out in the rain! I was notified in less 3 hours that my vehicle was ready for pickup! Great experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By chigozieuduezue on 2/9/2019 at 6:32 PM. Helped by Stephen Robinson.

I had a great experience at the dealership with Mr Stephen Robinson taking good care of me. It was fast and very convenient. Thanks to Stephen and crew, I appreciate your gargantuan dexterity.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service B Maintainace

By KENDW06 on 2/9/2019 at 6:19 PM.

Facility was Nice and Clean. Kim was service person and she did a really great job with me. She listened to my needs and wants and got me taken care of.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

was not pleased with interest rate. why not MB

By boot on 2/8/2019 at 4:39 PM. Helped by Nathan Thompson.

We purchased S550 2014 and within one day the breaks were squeaking. We had to put in shop within two weeks. Repaired by MB satisfactory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By susancaldwell1014 on 2/7/2019 at 7:23 PM. Helped by Joshua Winegar.

Thank you for taking good care and fixing the problem I was having with my Mercedes! I would highly recommend Mercedes-Benz of Little Rock Sincerely Susan Caldwell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Who knew spending a thousand dollars could be so much fun?

By DRVGERMAN on 2/7/2019 at 7:01 PM. Helped by Corey, Stephen.

I love the service from Corey greeting to Stephen checking me in & swiping my credit card. Everyone is so professional & kind. I always feel welcomed & appreciates.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By EADOWNES on 2/7/2019 at 6:57 PM. Helped by Josh - service.

Great service- work done on time as promised. Always pleased with this service department! I was also glad to see that no was no effort to add on “extra charges” for additional parts or service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By AELCAN on 2/7/2019 at 6:49 PM.

Always great at your job. However, the ding repair warranty not so good. Upon calling the number given, we were told to go to website, submit 3 photos from different angles, submit contract and a decision would be made by a committee as to whether or not they would repair. Big hassle - not sure I will get this coating on my next car. Just thought you should know.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Emergency handle

By TARENLROBINSON on 2/5/2019 at 6:38 PM. Helped by Josh.

Arrived to get an estimate on having a broken handle fixed. They repaired it. I was very happy and the service person Josh was wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expectations exceeded.

By RHOOVER1 on 2/3/2019 at 1:17 PM. Helped by Josh Winegar, service advisor.

The "check engine" light came on when we were four months and 1000 miles from our Wisconsin home. And it is not a loose fuel cap. Now I'm feeling more than mild panic. But at the dealership the diagnosis was accurate and the solution applied. Josh realized how we felt to have this problem so far from home and everything he did reflected that concern. We were and are very grateful. In fact, everyone was very courteous and helpful. We could not be more pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car repairs

By CAROLINEFBOONE on 2/2/2019 at 7:45 PM.

The dealership staff repaired my car a c-class sedan from 2013 quickly. Communication with dealership staff was easy. Will use them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fair and friendly

By SHERRY.LEWIS on 2/2/2019 at 7:14 PM. Helped by Nathan Thompson.

I feel like Mercedes of Little rock provided me with a good transaction with my trade, and new vehicle. I appreciate the time they spent with me, and explaining about my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Customer friendly

By Lubjob on 1/31/2019 at 6:41 PM.

Did good service work. Have noise in front end at low parking lot speed , have not been able to correct .after 2 visits. Will try again when possible

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Pleased

By MSpatm on 1/31/2019 at 5:41 PM.

The guys there worked with tireless effort to seal the deal with me. I really appreciate the customer service that was shown me. May God Bless you guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and great prices

By #1 on 1/30/2019 at 7:09 PM.

Very clean excellent service and prices fast service Value customer and very happy For the car that I bought I will you’ll refer my friends and family

I would recommend this dealer.