Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Service!!

By CarnivalFunShip on 10/16/2019 at 10:55 PM. Helped by Selene Torres, Service.

Selene always is great to me and continues to be an outstanding service rep for MB LB! Easy to work with and always goes the extra mile to make sure everything is great!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast Service

By Terry on 10/16/2019 at 6:27 PM. Helped by Cory Butler.

The main battery on my MBZ Sprinter / RV needed replacing. My appointment was at 0945 and I was on the road by 1115. Excellent Service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease renewal

By tshee555 on 10/16/2019 at 7:02 PM.

Joel made things very easy as I turned in my old lease and got a new lease on a GLC 300. The girl in Finance was also very nice to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toshi is the best!

By Kelly on 10/16/2019 at 6:04 PM. Helped by Lisa sato.

He knows everything what we need and everything is well prepared. Paper work is fast. No stress at all. Excellent service!! Thank you Toshi-San!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I am a first time buyer and was scared to dive in the...

By Esmeralda on 10/10/2019 at 7:23 PM.

I am a first time buyer and was scared to dive in the whole new car process. But, with the help of Ali he made it to be such a easy and nice experience. I love my new car. Thank you so much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By David R on 10/9/2019 at 12:42 AM.

Dez is a great person to work with and provides a very high level of customer service. This is our 4th transaction with him. Thank you, Dez!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By robmet on 10/5/2019 at 7:29 PM. Helped by Scott Krause.

The Service Advisor Scott Krause was very helpful and kept me informed in a timely manner as to all work that I needed to have done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased repeat customer

By dgower on 10/2/2019 at 5:06 AM.

Toshi is an excellent person to work with, this is our 4th vehicle we have purchased from him, will continue to do so! Thank you Toshi!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By mlburch on 10/3/2019 at 7:21 PM.

I'm from San Diego. I enquired about a used GLC 300 with Joel. It became apparent that the vehicle was not equipped they way I needed. Joel worked with me to find a vehicle that did meet my requirements. I was able to get into a brand new GLC 300 in my price range with the equipment I needed. This whole thing was done via texting. When I arrived to sign the papers, everything was ready. No waiting. No hassle. Probably the easiest car purchase I have ever done. Except for the traffic on the way up and back!! I highly recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Clean and neat location near Long beach.Excellent...

By Tina on 10/2/2019 at 9:49 PM. Helped by Colby.

Clean and neat location near Long beach. Excellent customer service! Service will taken care in half day. Very satisfied with service rep Colby Shaffer. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Luvy on 9/29/2019 at 3:51 AM.

Excellent service by Nick and would recommend him in the future. I appreciate everything that was done to fix my car. Yes, I am happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Stress free experience

By macox on 9/29/2019 at 10:38 PM.

Dez is knowledgable about the products he's selling. He answered all my questions and the whole transaction was completed sight unseen by me. I trust Dez and this is the second vehicle I've purhased from him. I've kept in contact over the years since my first purchase in 2009 of a new C350. Periodically, I'd contact him regarding a particular vehicle on MBZ website. He never made me feel like I was wasting his time, We came down from the Central Coast, based on our trust in Dez for the purchase of the GLK350. Whatever he's earning at MBZ Long Beach, his salary should be doubled. He's excellent in customer service and a tremendous asset to MBZ Long Beach. Arlene Cox

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales people very friendly, professional and knowledgeable

By Carol on 9/28/2019 at 6:50 PM.

The dealership staff are very helpful. They can answer all questions or they know where to get the answers. They try hard to meet all your requests

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car in under 3 hours!

By Sarah on 9/28/2019 at 9:20 PM.

I had a great experience. Smooth and very fast! I can’t believe I bought a car in under 3 hours! I also got a great price for my car! I’m so happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experienced at any car dealers

By ichiro on 9/25/2019 at 7:50 PM.

Mr. Sato and his team provided the best service during my recent purchase of GLC. Time is money! I saved so much time. Thank you very much! I will be back in 3 years for the next car with you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By jen roskind on 9/25/2019 at 7:43 PM. Helped by I can not remember the name of the wonderful woman who did our financing deal. It may have been Kristene. She was lovely! And was very sweet to my son!.

My son and I met Ali when we came by quickly to text drive a GLC. He was very attentive and we drove a few cars that were on special because he knew I was looking for a good lease deal. Then we came back with my husband and he test drove with us again. Very patient and knowledgable about all fo the cars and options. We ultimately went with a bigger newer car than expected - probably due to the fact that we felt we could trust Ali. He is an honest and warm individual. I recommend him and the dealership highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, efficient, fair

By John Webb on 9/23/2019 at 5:14 PM.

I came to your dealership after a bad experience with the dealership where I purchased our car. Nick was great. I'm nervous about people who want to fix marginal items without discussing them with the client. Nick pointed out several areas which we will watch. This type honest insures we will be back for future service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Service Always

By Barbara E on 9/23/2019 at 4:30 AM.

I have owned Mercedes Benz automobiles since 1985. It's a quality product, and I like the service department's high standards in maintaining my car. It doesn't need routine service too often, but when it does, I don't dread taking it into the service department. My service advisor Nick Ortiz is knowledgeable, efficient, and always so friendly and accommodating. He keeps me informed throughout the day of my car's progress and explains exactly what needs to be done and why. He's a wonderful asset to your service staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servicde

By jessiejake! on 9/22/2019 at 12:29 AM. Helped by Colby.

Excellent customer service. Very professional and friendly. Quick turn around service. Colby is always on top of things. Colby is very friendly and helpful. Thank yiu.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Martha Turner on 9/21/2019 at 10:43 PM.

Christian M. is always very helpful, knowledgeable, and attentive. I appreciate his customer service skills and attention to detail. Christian is always friendly and puts the customer first.

I would recommend this dealer.