Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent customer service.

By Roundtable10 on 12/13/2018 at 2:29 AM.

I usually dislike shopping for a new car. MB of Long Beach made the entire experience pleasant. I received a quote on-line and went into the dealership a few days later. Lee in sales was pleasant, professional, and very knowledgeable about the car I was interested in. After purchasing the vehicle, he even offered to come to my home at a later date to review the specifics about the workings of my new car. I can't say enough nice things about him. I would definitely recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Psychdoc2000 on 12/10/2018 at 4:33 PM.

Rebecca Lee was terrific. She was able to schedule my past due service immediately and even managed to find a loaner car for me. Friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience with a great customer service

By Ajammal on 12/9/2018 at 5:32 PM.

Mercedes benz of long beach is better then the others around even from different kind of Mercedes around long bech area, and i liked their customer service alot they are very fast and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixing scraping noise when opening driver's window

By brn2bjd on 12/6/2018 at 7:19 PM.

The window was fixed promptly, and I was given a loaner car to use during the duration my car was at the dealer. Nick was very helpful!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excetional

By WFC on 12/5/2018 at 1:57 AM.

I have always had the best experiences at MBZ of LB. Your people are friendly and knowledgeable.. it's why I have bought my last 3 car at this dealership and will remain loyal to MBZ of LB. Selene is a very bright and helpful Representative in service and as retire business owner I would say she's a keeper. From the Showroom to Service this location is wired up very well. Happy Holidays to All at MBZ of LB, Respectfully William F Caldwell Man of Leisure 310-529-0727 ,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By SassySr on 12/3/2018 at 5:24 PM.

Steve was amazing to work with. Patient, kind and seamless and smooth process. Fair, and thorough and the entire process was a pleasant process. We will return for future business and recommend your dealership to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in Southern California

By auto123 on 12/2/2018 at 11:07 PM. Helped by Jose Hurtado, Stevie Tu, Greg Nersissian, April Torres, Erin Say.

I would highly recommend this dealership to anyone looking to get a Mercedes-Benz vehicle. I had an excellent experience with every staff member at this dealership. Every department personnel (Jose Hurtado, David Gonzalez, Stevie Tu, Greg Nersissian, April Torres, Erin Say and Jose Quintana) went above and beyond the call of duty to make sure that my needs were met and that I had a pleasurable experience. They are truly the definition of Excellent Customer Service and have raised the bar for what a dealership should be. Thank you everyone at Mercedes-Benz of Long Beach!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and caring service advisor...

By Mareina on 12/1/2018 at 9:46 PM.

Excellent customer service who helped me with the services that I needed. He was very helpful and attentive with the service. He was Very knowledgeable..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I’ve ever had buying a car!!

By Im2sucha on 12/1/2018 at 12:39 AM.

Oscar helped me with my lease and it was the absolute best dealership experience I’ve ever had. He helped me handle everything over the phone while I was traveling, and when I returned the car was ready for pick up and all I had to do was sign the documents. I was in and out in literally 45 minutes. I was so impressed! Will be referring everyone to this dealership. Excellent a customer service and experience all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing one of a kind experience

By richynlb on 11/30/2018 at 4:55 AM. Helped by Ahmet finance manager.

I really can’t rave about my car purchase experience enough. Dez really bent over backwards making sure he could secure a car that was exactly what I wanted. He walked me through the process and took all the stress out of it. And I have to through in some thanks to Ahmet. Hilarious guy that really puts a person at ease. You have an amazing team at Mercedes Benz Long Beach

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price

The staff seemed to be genuinely interested to assist.

By PIO on 11/24/2018 at 1:07 AM.

The staff who provided me with the purchase services seemed to be genuinely interested in assisting me. However, I perceived some air of disrespect from two sales men who did not have anything to do with my purchase. They looked at me and said something "smart." When I approached them to inquire what they said about me, the told me something else.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience!

By Mgerlach on 11/22/2018 at 10:02 PM.

Service was better than expected. Nick was great, pleasant personality made the entire visit enjoyable! Being in HR I respect a great employee, Nick embodies the characteristics of a valuable employee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best visit at Long Beach Mercedes EVER. MOST professional .

By Paulette Matson on 11/21/2018 at 5:15 PM.

This visit, by far, was the most professional visit EVER. Nick was excellent. Handled everything flawlessly and to top it off loaned me a new SUV to try out. That's brilliant. My beloved SUV is 4 years old and LBMB has been driving me nuts to trade it in . This was a strategic move on his part. very creative. I didn't buy it but.....I just loved it . Now my niece is looking for an SUV, a GLK like mine, only newer, in white with a light interior, so I'm sending her to you. Good job. Give Nick a big Christmas bonus. He knows how to work and he should be rewarded for his efforts. Paulette Matson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Hazel J on 11/20/2018 at 10:30 PM.

Nicholas Ortiz made the experience seamless. He was professional and efficient. He communicated with us through the 4 hour process making sure we were aware of each step

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was positive every step of the process.

By But God on 11/20/2018 at 12:09 AM.

My salesperson, Steve, is fantastic. He explained the different models to me, so I made the right choice for me. I will recommend Mercedes-Benz of Long Beach to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless transaction

By Mlau on 11/19/2018 at 4:51 AM.

Paul Ortega made my transaction seamless! He was organized, communicated well and provided the vehicle I was looking for in an efficient manner. I will definitely recommend Long Beach Mercedes Benz to my friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic!!

By MsJmyJ5 on 11/18/2018 at 5:23 PM. Helped by Erin.

Everyone at the dealership was friendly and knowledgeable about the products. We were given a fair trade in for our Denali, and the transaction was quick and easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Rep.

By Bently on 11/17/2018 at 9:22 PM.

Service rep. was attentive and understood my needs, was up front on cost and turnaround. Explained the problem in plain English. He also keep in touch my text on the progress/status of my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doesn't get any better

By Coach5123 on 11/17/2018 at 6:31 PM.

Best sales experience in my 57 years of living. I purchased a used vehicle and despite the relatively low sales price of the car, I was treated the way you would expect when buying a $250K S65 AMG by Toshi Sato, the Fleet Sales Manager. After speaking with Toshi on the phone, I had a good feeling about working with him and decided to drive up with my wife from San Diego County. We were treated like V.I.P's as soon as we walked in the door by the entire staff including David - sales manager, Kennet - service technician, Robert - service manager, Erin - finance/contracts and Toshi's charming wife Lisa who handled the paperwork. Toshi could not have been more professional, courteous, thoughtful or efficient. It was no surprise to learn afterwards that he sells more Mercedes than anyone else in the world (not a typo). We are very happy with the car we bought and grateful for the great deal Toshi and David gave us. As an engineer who does most of the service and repairs on my cars, I was very impressed with the service group and their work area. I totally understood why Toshi stated how proud he was of the entire team at Mercedes Benz of Long Beach. I don't write many reviews but mostly do so to help other consumers (mostly warning them about negative experiences) so it is with great pleasure that I highly, highly recommend contacting Toshi Sato and this dealership if you are considering a new or used vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

service with a smile

By kitti123 on 11/16/2018 at 7:15 AM. Helped by Chris.

I came in for scheduled maintenance on my C400, sold to me by Toshi Sato back in 2015, the best salesman by the way!! My Service Advisor was Rebecca Lee. She was very professional with me . She greeted me with a smile and a handshake and put me at ease. I appreciate the fact that she was knowledgeable, prompt and courteous. Nobody wants to spend money on the upkeep of their cars, I know I don't. But at least this year a had a Service Advisor that was friendly , concerned and kind to me. That might not mean a lot to some people, but to me, it means a lot. Thank you Rebecca for making me feel welcomed at Long Beach Mercedes. Chris also greeted me when I arrived and checked my tires, which I needed last year. Happy Holidays!! Kitti Yount

I would recommend this dealer.