Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John was the BEST!!

By llegacy on 9/19/2018 at 11:58 PM. Helped by Jose was awesome!!.

John was the first person we talked to about buying a new Mercedes and the last one that sealed the deal. I did extensive shopping and it always brought us back to John at Long Beach Mercedes. He kept in touch with us and truly cared about our Mercedes journey. We were looking for a long term relationship and we found it. Love our new Mercedes and we are looking forward to many more years with Long Beach Mercedes! Thank you John for your patience and support. So happy to know you!! Keven and Lori Loza

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Say on 9/19/2018 at 8:04 PM.

Toshi and Lisa are great. I’ve been super happy customer of them for past 9 years. I recommend them to all of my friends and coworkers. Thanks Toshi and Lisa!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absoulute Nordstrom of dealerships service!

By Chris (Platt Security) on 9/19/2018 at 5:41 PM.

Nick (SERVICE ADVISER ) is the prime example of why I did not lease from Maserati again. I miss this this impeccable service! And Toshi (FLEET SALES) is the ultimate in customer service, listening to what and making it happen. I will be a repeat lease customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took care of my service and explaining the system function

By Pili on 9/19/2018 at 3:29 AM. Helped by Jesse Lopez.

Took care of the service and explaining the function of the system happy with the service will be back next service thankyou and will recommended

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service!

By QueenB on 9/18/2018 at 7:47 PM. Helped by Jesse Lopez and Mae Gant!.

MZB of LB provides excellent customer service and care. Thank you Jesse Lopez and Mae Gant! They were both very helpful. They adding quality to my visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was perfect. But ...

By casmbz on 9/17/2018 at 4:31 PM.

My car was washed after being serviced. Honestly, it looked better before it went in for service. There was no attention to detail and there are now scratches near the driver's door handle, looks like someone did not use a soft towel. Quality of work for simply washing a car was not acceptable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First oil change on my new car1

By happyAMGdriver on 9/16/2018 at 7:31 AM.

As always, the service department was great. What I like most is having a Service Advisor or Concierge really, who is always the same person. In a depersonalized world this is a luxury I truly appreciate. I know him, he knows me, and the text system is the best. I know if the car will be longer, ready sooner, or any other details pertinent to the appointment. I leased this vehicle after an offer so good I couldn't refuse. It is so much more car than I thought. The longer I have it the more I enjoy it. Once you go AMG you can never go back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Issa is awesome sale man

By ducle on 9/14/2018 at 1:31 PM.

Awesome customer service. Really helped me get into a car I love! Issa made me feel right at home. Also he is very knowledgeable about the cars he sel...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience.

By Av623r on 9/9/2018 at 8:51 PM. Helped by John Blackledge.

Awesome customer service. Really helped me get into a car I love! John made me feel right at home. Also he is very knowledgeable about the cars he sells.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Very Good Service

By KhunTao on 9/13/2018 at 6:35 PM.

Overall service is very good. But a recall from MB manufactory can't be done again (more than 2 years already) and I have to wait another 6 more months

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, professional

By MAT master on 9/11/2018 at 7:39 PM.

Appt was on time. Loaner car was perfect and I got my car back that evening. Nick was friendly, kind, professional and efficient. All in all a pleasant experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service - Recall/Update Lights

By jalesiaxduran on 9/11/2018 at 4:48 PM.

I live closer to the Signal Hill Mercedes Benz but I purchased my car at House of Imports in Buena Park. I tend to get my car serviced at either location based on customer service and/or price. This appointment I experienced excellent service was very pleased. I came in to get my airbags replaced due to a recall, my spare tire fixed, and a few light bulbs replaced. We received a good rate on replacing my air filter and decided to have that done as well. Christian was very helpful! My next visit will most likely be at Signal Hill again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales manager rocksss!!

By Danya on 9/6/2018 at 7:47 PM.

I wasn’t planning to lease a car and I hated lease but David the sales manager was awesome he even made me love Mercedes and the lease thing. as long as that sales manager is there I think I’ll be always feeling that I am in good hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience and staff

By Mgold on 9/9/2018 at 7:02 PM.

We have always had a good experience with this dealership. service is prompt and professional and staff is courteous and helpful. We have also gotten good deals on the 3 new cars we have bought from them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Battery and alignment

By deeda1 on 9/8/2018 at 8:42 PM.

Everyone is very helpful and friendly. The tire alignment and the replacement of the auxiliary battery were completed within the time estimated. Payment was quick and convenient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best!

By JMB on 9/8/2018 at 7:00 PM. Helped by Raymomd.

Raymond at Service was the best. He made sure I got picked up and dropped off on time, had my car ready at the time expected, and kept me updated on progess. He was absolutely exemplary.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy Repair

By kathimoensistoni on 9/6/2018 at 10:58 PM. Helped by I don't know her name, but one of the girls who assisted me with a loaner vehicle..

Dropped my car off to have engine light looked at. I requested the shuttle to take me home, but was offered a loaner vehicle instead. Rebecca Lee very helpful and the employee who processed my loaner vehicle paperwork was very nice and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never Disappoint!

By Kari A on 9/6/2018 at 9:56 PM. Helped by Why isnt Jesse Lopez' name on here????.

Jesse is awesome!! He accommodates my needs. I am a pain at times and he still helps me lol He is the best. Also, the repair team needs recognition, too, because they are the ones fixing the issues and keeping me safe. thanks to all!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent Service

By seahawk11 on 9/6/2018 at 6:40 PM. Helped by Erin Say.

I found the used car I wanted on cars.com and contacted Mercedes Benz of Long Beach. Lee helped me with the questions I had about the car and got back to me within a half hour. When I decided I wanted the car, Lee got things started quickly. Erin, the financial manager, then took over the financing, and immediately started all of the paperwork to purchase the car. Whenever I inquired on a matter, either Lee or Erin responded with the answers. All in all, I am very pleased with the help of both Lee and Erin, and their efficiency in getting the purchase through quickly and painlessly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always Professional and Courteous

By Benz52 on 9/6/2018 at 6:26 PM.

MBLB always makes me feel like a Valued Customer. I am always greeted promptly and professionally, and made to feel that my business really matters! I am Very Appreciative.

I would recommend this dealer.