Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First rate from start to finish

By jillanaespo on 6/18/2019 at 7:35 PM. Helped by Eric who shows how to use the car was also great..

Ness took care of us from the minute we first came in to look at the GLA 250. She was very responsive and patient with us all the way through and worked with Matt the manager to get us an amazing deal.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service Advisor

By Jonmer on 6/17/2019 at 7:12 PM.

Nicole showed the importance of dealing with a good service advisor. While she’s fairly new as an advisor, I found out she has been employed with Mercedes for more than 10 years. Thus, she understands what excellence in service means for Mercedes. She is a great example of a professional, knowledgeable and service-oriented employee. Congratulations to Mercedes of Massapequa for having employees such as Nicole as part of your professional team.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Excellent Service

By Winglets52 on 6/16/2019 at 7:49 PM. Helped by Albert Salib.

Albert was great, friendly, accomodating. My 71 year old mother wanted to buy her first Mercedes-Benz, and Albert assisted us in fulfilling her dream. The entire staff was extremely friendly, and the showroom is amazing. The delivery experience with a red bow is superb!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Sales Associate was awesome!

By Jimmy P on 6/16/2019 at 3:15 PM. Helped by Tai Malaki.

Tai made my Sales experience Top Rated. He went above and beyond my expectations. I would highly recommend Him and Mercedes Benz of Massepequa to anyone who wants to Purchase a new Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sparkeyda on 5/30/2019 at 9:56 PM. Helped by Brendon.

The service department staff was outstanding. My advisor went out of his way to help me get everything that I needed done. Thank you for all your help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very pleasant sales experience

By Abe J on 5/29/2019 at 9:46 PM.

Purchased a GLC300 from Mercedes Benz of Massapequa. Buying a car can be a stressful experience,, however, it was just the opposite dealing with Oliver Barreno, he was an absolute pleasure to deal with. He is the consummate professional who is extremely knowledgeable. He does not pressure you, and he gave us a very fair price. My wife and I both feel that he is by far the best car salesperson that we’ve ever dealt with and should we buy another Benz he will be the first person we see.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace 2 tire blowouts

By Heysye123 on 5/28/2019 at 8:06 PM.

Vivian is the consummate service provider ! She is efficient , pleasant and can’t do enough for her customers... you always feel welcome and valued as a customer... excellent people skills and always does above and beyond! A valued and treasured employee she must be for Mercedes ...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales experience was outstanding unbelievable

By Magic man on 5/25/2019 at 12:29 AM.

Sales man William Mecca gave outstanding service I give him a 10+ unbelievable , I got the car for my daughter she was extremely happy with the service we were given I would recommend this car dealership to all my friends and anybody that’s looking to get a Mercedes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience with Marc and his Team. I am beyond hap

By Euline on 5/21/2019 at 7:28 PM. Helped by If I forgot anyone or if I got a name incorrectly I apologize..

From the moment I entered the Dealership I was met by Marc. Everyone I came in contact with was helpful and answered my questions and concerns honestly. I had visited 2 other Dealerships this one provided just the car I wanted. Special thanks also Eric and his team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I highly recommend Mercedes Benz of Massapequa.

By Mimij on 5/12/2019 at 8:55 PM.

Thank you Oliver Barreno ,Matthew Dancy , Nick Guadagno and rest of the staff. You all made sure that I and my son George A. drove out of your dealership satisfied and happy with C300 2019.it is our 4th Mercedes from this dealership. Oliver you made sure all went smooth transitioning from C300-2016 into C300-2019. Matthew if you remember we made a deal thru email and I thank you for keeping your word. I also have to thank Jay Lettieri for making sure my previous C300 was taken care of in service department. Jay you always have a smile on your face . My thanks to all of you and I will definitely stay with Mercedes Benz of Massapequa , Alexandra A.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Get it in writing!!!

By Still looking on 5/12/2019 at 7:59 PM.

If you discuss pricing and availability, get it n writing and then cross your fingers. In truth this dealership is most likely no different than most, in that profit and commission tops honesty and customer loyalty and taking a man at his word. I would not recommend.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Luv you!!!

By DS45 on 5/3/2019 at 7:47 PM.

I love coming to this dealership because they treat you like family. Especially Vivian, lIstens to what you need and delivers exceptional service. I would not bring my car anywhere else for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and quick

By Stephanie1 on 5/5/2019 at 7:15 PM. Helped by John in the service department.

John was great, my issue was solved in a timely matter & I will definitely be back. Everyone was very friendly and I was helped immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great job - commitment to providing great customer service

By Jai on 5/4/2019 at 6:53 PM. Helped by Delores.

Reyes My experience with Ness Reyes was great, she was friendly and welcoming, I had visited multiple Mercedes dealership but when I met Ness I knew She was the right person and I knew I made the right decision to wait. She answered all my questions, honored her commitments, kept in touch with me throughout the process. She gets the job done effortlessly,

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Patricia on 5/2/2019 at 8:20 PM. Helped by John.

Just returned from driving my GLC 300 from Florida to New York..I drove into dealership with no appointment...John took care of all my service needs and over due inspection...I appreciate the helping attitude and smiling faces of all who I meet..P.S. those Florida bugs were removed from the windows....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect customer service

By Bravo45 on 5/1/2019 at 10:55 PM.

Had a flat tire after hours and Matt Dency the General Manager stayed at the dealership long after they closed to make sure I had a loaner car to get myself home. I really appreciate his willingness to help me. I would strongly recommend Mercedes-Benz of Massapequa. The whole team went up and beyond. I’m a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PLATINUM EXPERIENCE

By Diane on 5/1/2019 at 8:01 PM. Helped by Delores from finance.

I went from Brooklyn to Maasssapequa to Mercedes dealerships & the best experience I received was from the Massapequa dealership, The sales consultant Ness Reyes was very professional & gracious, she really has the knowledge of sales & knows her inventory.. Delores was also excellent in the finance department, explaining service packages. Last but not least Matt the manager is very dedicated for giving elite service to new customers. I've been in sales all my life & finally came across someone with the same professionalism I have given my clients. I will highly recommend Massapequa Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

William was Amazing

By Acwon on 4/29/2019 at 3:22 PM.

Our sales consultant was William Mecca- The cars do not always sell themselves! We were contemplating no longer going with a trusted luxury line (a competitor to MB) that we had been with for several cars at this point- we we’re welcomed into the MB family by William- his professionalism, understanding and all around knowledge made the move a no brainer and seem less as he handled all the details- We could not be happier with MB but even more so with William- Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and competent

By Vjnnynml on 4/28/2019 at 1:46 PM.

My experience was wonderful. Vivian did a great job. She took the time to explain everything and to care of all my problems. It was a was a pleasure working with her.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Extremely knowledgeable salesman

By HiFiBarry on 4/26/2019 at 7:34 PM.

Pleasure to work with and has a tremendous knowledge of the vehicles as well as technologies - took me for a lengthy test drive to show attributes of vehicle

I would recommend this dealer.