Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.4  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly & professional service

By Vaden on 7/18/2019 at 2:16 AM. Helped by Service dept staff.

Great service as always. Well informed, efficient & accommodating staff. Vehicle maintenance was thorough & I was advised of all devices done & any future service options & calendar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By BCmb on 7/4/2019 at 6:20 PM. Helped by JD.

The service department is always courteous and very helpful. They are very knowledgeable and on time. I highly recommend Mercedes of Maui! They make me feel like their ohana.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By LuvMB on 6/15/2019 at 6:36 PM. Helped by J. D. Macias.

Very happy with the excellent service! Was never disappointed during the entire time waiting for a particular part to come in due to the great communication with JD.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Appreciated!

By Molly Brown's Mom on 5/9/2019 at 6:45 AM. Helped by J.D. in service and Dan for the driver..

The experience was easy and convenient. I especially appreciated the ride home and the pick up to go back and pick my car up. I feel the staff know me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

safety check/cracked windshield

By MBfan on 5/8/2019 at 1:15 AM. Helped by JD.

When I went to my car on the morning of the scheduled safety check, I was distressed to find the windshield cracked! Still upset when I arrived at dealership. JD took care of everything. He calmed me down, made arrangements for new glass and assured me everything would work out fine. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Convenient Service

By Dlsalse on 4/29/2019 at 7:01 AM. Helped by JD.

Was able to drop off car and get a loaner for the day. When service was done I was not able to get back before they closed. Picking up in the next morning worked out perfectly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Adam 12 on 3/20/2019 at 2:47 PM. Helped by Cameron.

Truly a great experience.easy to schedule, drop off , communicated when complete. Clean facilities, courteous staff . I will recommend this dealer for sales and service to my associates. Thank you for a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customers service

By Maharepa on 3/19/2019 at 6:21 AM. Helped by Jay.

My car was fixed in a matter of time, (anti theft)& safety check done. The mechanics at Mercedes are the best and keep up the good work. Kudos for everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By LuvMB on 3/6/2019 at 6:16 PM. Helped by Cameron Camara and Javier Macias.

Service Department provided great customer service. Staff was very professional, friendly, respectable and efficient. I felt very comfortable and went home a happy customer! Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service!

By Dlsalse on 1/30/2019 at 8:24 AM. Helped by Jd, Cameron.

I had warranty work done and all was scheduled and done as needed. Very happy with all of the work that was done. Customer service was superb! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff was pleasant

By Kaanapalitom on 12/30/2018 at 10:29 PM. Helped by Javier Macias.

The service department did their best to get me in and out as quick as possible. Do their best to get your problem is finished on time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Staff at dealership

By Annie on 12/15/2018 at 7:40 AM. Helped by Hank Rapoza...always a treat to visit with Hank!.

Very pleasant staff who explain what they are doing and what needs to be addressed in the future. Everything was accomplished in a timely manner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Size has no bearing on service

By Gus on 11/29/2018 at 6:40 PM. Helped by Doug Figiwara, his partner who sits next to him obviously was trained by Doug!.

I just retired from the army and moved from the mainland Maui. Mainland Mercedes dealerships have bee large and such professional staff and just a real sense your in good hands when you arrive for a service appt. Maui Mercedes ironically is the exact opposite but with a 2 man service department. Maui has exemplified themselves as a outstanding Mercedes service department. A drop in staffing but clearly no drop in professionalism or experience! Maui Mercedes definitely show cases itself as another reason Mercedes continues to be a leader in the automotive industry. Kudos to Doug Fugiwara the manager!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experice with service department

By Maui on 11/27/2018 at 10:21 PM. Helped by Doug.

Mercedes Bendz of Maui is a joke. Particularly the service department led by the unprofessional Doug. It’s all Teflon smiles from Doug as he tries to charge $1,000.00 to change a headlight. It took them a whole afternoon (3 hours) to try and figure out how to install a headlight with negative results. Then I was kicked to the curb. Doug is condescending and uncooperative. The place is a complete shame. I tried to voice my frustration to Dennis Rademacher who is the general manager on Oahu with no response. BEWARE, they don’t know what the xxxx they are doing beyond an oil change. You would be better served to find a mechanic on Maui who is competent. Plus you can avoid all the nonsense Mercedes Bendz of Maui has to offer

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Above and beyond

By Maui Liz on 11/20/2018 at 7:24 PM. Helped by Doug.

The people here always go above and beyond to make me feel special and provide great service. They treat me not just like a customer, but also a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great effort

By 3 Point star on 8/24/2018 at 4:33 AM. Helped by Javier Macias.

Despite the onset of Hurricane Lane. The service dept was able to assess the problem we were experiencing and made repairs in record time. Mahalo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall good

By Arconado1 on 8/21/2018 at 9:00 PM. Helped by Douge.

Overall staff friendly, like amenities and waiting lounge five star service. VIP service car , five star all good, nothing to say but all satisfied satisfied

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Top notch, love the folks down there.

By B.house on 8/10/2018 at 7:03 AM. Helped by Doug Fujiwara.

We’ve always had a friendly, island experience with this group. Accomodating, and willing to go the extra mile to meet our needs. We feel like we’re in good hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honoring commitment

By EODBenz on 6/29/2018 at 7:01 AM. Helped by Hank, both service advisors.

There was an issue with my recent purchase and Hank and the Service team did the right thing! The whole reason I bought at Mercedes was its reputation, the reputation is correct.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair

By Jdbob on 3/24/2018 at 10:40 PM. Helped by Doug, Jamie,Chris,and Hank.

We were treated very professionally and cordially. The repair was done in a timely fashion. We were also waited on very quickly which was nice.

I would recommend this dealer.