Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.1  
Quality of Work
4.1  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Good Experience

By Happyguy on 9/1/2019 at 12:57 AM. Helped by Harrison Itkin.

My car was not purchased in Florida, however the service I have received at this dealership has been great. Good work, friendly and very accommodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience!

By Charlie B. on 8/1/2019 at 3:29 PM. Helped by Joshua and Dave.

My sales consultant, Joshua Boudreau was outstanding in all aspects in support of my leasing my new E-300! His knowledge in the new car was extensive and answered all of my questions relating to the E-300. This is my third time in dealing with MB of Melbourne and I could not have been happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!

By bevscar@68 on 6/30/2019 at 11:04 PM. Helped by Courtney Pryor and David in finance..

Thanks to Courtney Pryor for finding the perfect Mercedes for me. Courtney and the entire staff at MB Melbourne went the extra mile for the very best product and overall experience! Courtney helps find the best fit - and I’m so pleased! Thanks Courtney, and everyone. Beverly Walden

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful Salesman

By PromenadeBarbara on 5/4/2019 at 4:58 PM. Helped by Sales Manager.

Had a wonderful experience in buying my new car.Zachary Stranz was very knowledgeable and made the process very easy.I had concern about my garage and the car fitting.I had a SLK before and this car was a little bigger.Zachary drove the car with me out to my house and we found that it fit perfect.Zachary was with me thru the process from start to finish and really appreciated his professionalism.Thanks. Barbara Lordi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As usual and expected

By Billfarr on 5/2/2019 at 5:47 PM. Helped by Frank Silva.

The service that I got at Mercedes Benz of Melbourne was exceptional my new service writer was friendly and knowledgeable just what I have become accustomed to receiving at Mercedes Benz Service in several other States.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best of the best!

By GOT8 on 4/23/2019 at 1:29 PM. Helped by Josh Boudreau.

Amazing experience from start to finish. Josh was there every step of the way from start to finish. Everyone that I worked with was professional and made the processes as smooth as possible. They have gained a customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was wonderful

By Maureen123 on 4/16/2019 at 1:47 AM. Helped by Jeannie.

It was a wonderful experience at Mercedes Benz of Melbourne , jeannie help with everything from start to finish and finance department everyone was wonderful thank you for a wonderful experience. Maureen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes of Melbourne is the best!

By BobS on 3/22/2019 at 1:02 PM. Helped by Zach Stranz, Ed Sears, Michael Glosque.

Mercedes of Melbourne is hands down the best auto dealer in the area. We were fortunate to have dealt with brand specialist Zach Stranz a year ago when we purchased our first Mercedes, and have bought two others since then. Zach is honest, professional and has extensive knowledge of the Mercedes brand. Also thanks to the General Sales Manager Ed Sears for his honest appraisals on trade vehicles and willingness to negotiate a fair deal. Special thanks to Finance Director Michael Glosque for providing smooth and informative closing paperwork, and being patient with us while going out of his way to explain and show some of the multi-media features available on our new C300 Coupe. This is a great team and they have earned our business for years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience dealing with Zach

By newspring on 3/20/2019 at 8:42 PM. Helped by Zach and Ramon.

Superb Service. Exceptional!! We did a second deal just because of the superb Service Will be back for the Next one. By the way, I am from Jacksonville, Florida. Go figure.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Morons

By Todd J on 12/10/2018 at 9:04 PM. Helped by Jan never even said sorry orgoodbye.

Morons broke dash and scratched paint took 7 visits 3mths ....went in for airbag recal i wad treated not very nicely. Not a sorryor goodbye

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service!!!

By Pete123 on 6/26/2018 at 12:26 PM. Helped by Frank, Brian, and service manager.

I have bought an ML 350 Bluetec from this dealer and serviced it and a E550 there. The service department has gone way down hill recently. My ML 350 was just returned after a month with them. The service reps, Frank and Brian never called when they said they would. Even the service manager was unreliable and failed to call back promptly. I was lied to on several occassions. The car was returned to me and I was given no paperwork. They said they would mail it to me. Everything about this expeiences was suspicious at best. I am taking my business eleswhere and suggest you do too!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience Buying a New Car!

By Rob-Viera on 3/14/2016 at 11:17 PM. Helped by Michael Glosque, Gus Becce.

Buying a car, in my experience, is nearly as unpleasant as a visit to the dentist. My wife and I visited MB of Melbourne on a Friday afternoon and, less than three hours later, had purchased our first Mercedes, a new GLC300 (which we left overnight to have some extras added). Michael Glosque was our salesman - polite, extremely knowledgeable, patient and a great sense of humor. The process actually was fun! Mike turned us over to Gus Becce to work out financial details, and this too was painless; Gus was professional and very entertaining. When we visited MB of Melbourne the next day to pick up the car, Mike spent 90 minutes with us, going over the car and orienting us to its many features and the overall MB of Melbourne facilities. We were very, very pleased with the entire process. Kudos to MB of Melbourne!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

After no response from a Mercedes dealership in Orlando I...

By dholmwood on 12/13/2012 at 1:30 AM. Helped by Laurie Cook.

After no response from a Mercedes dealership in Orlando I dropped by this one and had first class service all the way. Laurie searched for a car to meet my needs and came up with a great price to match! The only thing missing from the dealership itself were the nice extra touches such as ice cream and cookies that Fields offers (water or coffe was all I was offered).

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I have had my Mercedes E350 in for service to this...

By irenescarincio on 2/23/2012 at 7:53 PM. Helped by Jennifer Carroll.

I have had my Mercedes E350 in for service to this dealership 3 times in the past 4 months. Every time it comes back with a new problem in which they have some sort of excuse for. The first time it can back with dents in the door and oil on the passenger seat. The second time they didn't make the proper repairs and on top of that the a/c was no longer working correctly and the third time they brought the car back with scratches all over the hood and gouges in the center console. My recommendation - DON'T GO WITHIN 100 MILES OF THIS SERVICE DEPARTMENT - THEY ARE ABSOLUTELY HORRIBLE!!!!!

I would not recommend this dealer.