Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By John on 7/12/2019 at 10:47 PM. Helped by Michael Moore.

Great all around service, great comfortable facilities. Michael Moore is great to deal with and he is very courteous and helpful. Location easy to find!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Randy C on 7/12/2019 at 2:17 PM. Helped by Brian Parker, Ryan Pulley.

The sales and service departments are simply stellar. This is my preferred dealership to work with, and I drive MB today because the dealer experience is as good as the cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience, we’ll be back!

By Doug L on 7/11/2019 at 2:52 PM. Helped by Chris Moss, Frank C.

Chris Moss in sales was excellent to deal with. I found the GLE online and sent a message through Car Gurus. Chris responded immediately and gave me all the info on the car. I was out of state and purchased this car without seeing it in person, but felt totally comfortable with all the information and picture Chris gave me. He prepared all the paperwork, overnighted it to me, and provided a shipping envelope to get the forms back to him. He then shipped the car to me in North Carolina. From the time I reached out until I had the car at my house out of state was about a week and this was over the 4th of July week. The car was exactly as he said and we love it! We will be back and will use Chris again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased S550 love it sale representatives was excellent

By TonyB on 7/8/2019 at 4:26 PM. Helped by Michael B Smith.

u was one of the best car sale I ever expirance thank to Sale representative he made sale very easy and stress free Mr Machael Smith is a true profesional

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

$30k in maintenance over 3 years, under 15k miles driven

By Glenn Glass on 7/3/2019 at 7:08 PM. Helped by Larry.

worst place I have ever dealt with hands down. $30,000 thrown at problems they never resolved on a common vehicle. Diesel Sprinter Van with less than average miles. We ended up trashing the vehicle and buying two Fords and an Isuzu as replacements. Truck looked great but would not stay running for any amount of money I paid them. I would recommend public transportation before I purchased or let these guys touch a vehicle of mine again. If it was not repairable, why drain a good customers wallet?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Mike!

By Coach1 on 7/4/2019 at 5:04 AM. Helped by Mike Moore.

Outstanding service was provided by Mike Moore. He took our vehicle in and provided us with a loaner while our vehicle was serviced. Service was performed, and our car was returned in a timely manner, as well as surprising us with a courtesy car wash. Thank you Mike!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Winnebago View Sprinter

By MKG on 7/3/2019 at 1:32 PM. Helped by Brian Parker.

Work accomplished: Air bag recall, replace #2 glow club and state inspection. Scheduled appointment arrived a little early they got us in and out in about 2 hours all work accomplished with no issues....Ain't that nice! Ask for Brian Parker....Great Service Mgr!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth experience

By Old Guy on 6/15/2019 at 8:28 PM. Helped by Travis Melton.

Greeted promptly and service was done in a timely manner. Shuttle service to and from the dealer was provided. Additional items and status of vehicle were provided. I felt that I was involved and had control even if not present.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Tindat on 6/15/2019 at 7:42 PM. Helped by Travis Melton.

Wonderful company for doing business with. Was greeted with a Genuine Smile by every employee I came on contact with and they all were willing to help. The business was very cleaned and organized with exceptional waiting areas which consisted of two floors. Travis Melton was my service advisor and he was very professional and answered all my questions. I received text updates as well as a personal visits on the status of my vehicle service. I would definitely be coming back here for my vehicle service on the future. A very satisfied customer, Tim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Kim on 6/5/2019 at 2:17 PM. Helped by Chris Moss. Ryan.

Chris. What can I say. You dealt with my 100 questions and we were able to do an amazing deal. Thank you!!! I am so excited and love my new car. You worked tirelessly and I appreciated all your efforts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as always, highly recommended

By AMG on 6/1/2019 at 4:51 PM. Helped by Mike, Travis, Tim Lyons.

I’ve been visiting Mercedes of Richmond for several years. Everyone is always professional yet down to earth. The service is 2nd to none, I would recommend anyone to use this dealership for all their Mercedes vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Hurman1951 on 6/1/2019 at 4:02 PM. Helped by Michael Moore.

I have the best service adviser in Michael Moore. He has always done a great job for me. It’s not very common that you receive the level of service that Michael Moore provides. He will stay in touch with you with updates on your vehicle and he delivers on his promises.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Speedy and great service.

By Walkman on 5/20/2019 at 3:41 PM. Helped by Mr. Moore.

I will recommend this dealer to others because, I the was great Mr. Moore did a great job with getting my car in and having it service in a speedy time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service; friendly staff

By Cynthia D. on 5/16/2019 at 6:11 PM. Helped by justin pennington.

I bring my car here for the scheduled maintenance visits. Staff is always friendly & service is prompt. I take advantage of the shuttle service so that I can get things done while waiting for my vehicle and they are very good about it.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Oil, Brakes, Inspection and Tune-up

By E350 Owner on 5/14/2019 at 4:01 PM. Helped by Michael Moore.

Oil change was missed initially but dealership service department resolved the following day. Loaner vehicle was extended through the weekend to complete the service and overall a good experience. Repair estimate was $150 lower then final bill. Over all the experience has been excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy

By Mike C on 4/27/2019 at 2:33 PM. Helped by Michele.

Took my Sprinter in for an electronic problem it was diagnosed corrected and out of the door in leads than an hour. The waiting area was excellent with snacks, beverages, and other amenities.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

work done on my steering column

By Dalyce on 4/26/2019 at 2:45 PM. Helped by Travis Melton, Larry Demanovich, Ceira, Monica and Amber.

Initially I was not pleased with the communication that I received about when my car would be ready. After talking with Lawrence (Larry) Demanovich the service manage, he listened and understood my concerns and made adjustments. My husband and were impressed that Larry helped us and we are certainly fans from this point on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World Class

By Partizan Richmond FC on 4/25/2019 at 2:11 PM. Helped by Michael Morre.

I cannot say enough good things about Michael Moore and the staff at Mercedes of Midlothian. They make you fell like family, yet treat you like a VIP. I highly recommend purchasing and having your car maintained by this dealership. Will never purchase anywhere else. Sales, Service and Ownership 5 Stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Joanne on 4/17/2019 at 2:33 PM. Helped by Michael Moore.

Service team was very friendly. I was most impressed by the fact they didn't try to get me to pay for services I really didn't need. I was in and out of the facility in no time. Great job!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By dbakerpe on 4/14/2019 at 7:10 PM. Helped by Michael Moore.

Micheal got the shop foreman to ride with me to diagnose a transient shifting issue in a used vehicle I just purchased. All were knowledgeable and professional.

I would recommend this dealer.