Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer Service!

By ChristinaGav on 8/18/2019 at 8:59 PM. Helped by Russ Karkachov, Caroline.

I loved working with Danny and Saena! Both were very helpful in helping me find the car of my dreams. Saena is such a joy to work with. The moment you walk into Mercedes Benz of Natick, you feel so welcomed by everyone in the showroom. From start to finish, the team helped answer all my question and were a HUGE asset in helping me find my GLC. Danny, Saena, Russ and Caroline made the whole process so easy and I cannot stress how much I highly recommend them all. If it wasn’t for them I would not be in the car I am in today. Dream Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a dealership!

By Karoline Oliveira on 8/16/2019 at 1:06 PM.

I have been looking for the right car in a while, and Mercedes Benz came in first with the features and safety that I was looking for. Mercedes Benz of Natick just sealed the deal with an amazing customer service and honesty on my deal, Worked with Vito a long side with Danny, and they made the process simple and transparent. I’m incredibly satisfied with all the service and process from this dealership and would very much recommend it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Service

By cmc on 8/14/2019 at 3:14 PM.

Thank you Mercedes-Benz of Natick and Thank you Saena Nikolas for helping my mother purchase her dream car! Saena is an amazing sales consultant who is extremely knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Mercedes Benz Dealership

By Ielciam on 8/14/2019 at 8:10 PM. Helped by Thaysla Amaral Guevara.

Got into a new lease and I’m extremely happy with my Mercedes, every time they surprise me with the quality of their products. Mercedes Benz of Natick was just incredible on the process of getting a new lease. Very transparent and straight forward, they made sure that everything fitted my needs and the whole process was enjoyable. Worked with Fred and Andrew, I would so recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The right dealership!

By Ta040595* on 8/14/2019 at 1:12 PM.

If you’re looking for the right dealership to get your new car this is the place! Car buying can be very difficult and frustrating sometimes, but not at Mercedes-Benz of Natick, Jose made everything pretty enjoyable, he gave all the informations I needed and more, very honest, straight forward and knowledgeable! Thaysla the product specialist was great, she went trough the entire car with me, very attentive and assisted me with all the questions I had about the vehicle! Got out of the dealer with the great feeling of making the right decision!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not What I expected - EVEN BETTER!

By AthenaG33 on 8/14/2019 at 1:03 PM.

After shopping the local dealerships for a Mercedes, I purchased a new E-class from Mercede in Natick! This dealership was different than the one in Burlington. The people were friendlier and more knowledgable. The salesperson took the time to explain the product and its technology. Andrew Prichard assisted in making the numbers work in my favor which clinched the deal for me. I did not feel presured as I had been at the previous delaership. I felt respected and listened to. I was very impressed with the overall experience that I received at the dealership. My car was ready when they said it would be. I will buy my next car from them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service!

By Mbservice, jak on 8/3/2019 at 5:38 PM. Helped by Dan at the loaner desk.

Very quick, above and beyond service by Dan at the loaner desk and Abdul with service. Right on schedule! Very please with ease of transition of vehicles.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Dishonest and Backs Out of an Agreed Deal

By David Schmidt on 7/31/2019 at 6:25 PM.

Do not do business with this dealership! They backed out of a deal after agreeing to a price. When I discussed it with the General Manager (Fahad), he hung up on me when I questioned why they would back out of an agreed price. There is no way I would ever do business with this dealership! Go to another Mercedes dealership - great cars, but dishonest people at this dealership. All of this to try to get an extra $3k.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By letendre32 on 7/30/2019 at 3:05 PM.

Saena Nikolas was such a joy to work with, absolutely loved her energy! I would highly recommend this dealership and Saena! Was greeted by Danny the Sales manager who was an absolute doll as well and I love my new car : )

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Zeny on 7/26/2019 at 3:43 PM.

I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the person who was going to help me decide if that particular vehicle was for me and how comfortable I was with going on a test drive. Mr. Armin was not only polite, he took the time to explain and discuss the importance of the vehicle that is comfortable for me as well as the finance. Armin was well informed about the vehicle I was purchasing and passed that knowledge to me. I have told my family and friend all about the service received at Mercedes Benz Natick, MA. I left with the vehicle that felt right and safe. Thank You Armin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Fancynancy on 7/19/2019 at 3:24 AM.

Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An exceptional buying experience

By GusR on 7/20/2019 at 1:05 AM.

My experience working with Saena was a very positive one. She answered all my questions and was very professional. She followed up to make sure I had all the information needed to make an informed decision. Danny was also very helpful. So was Caroline.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

One of the best service experiences I can recall

By 463PGA on 7/12/2019 at 2:41 AM.

My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arrange for service this week because it was convenient for me. I was fortunate that Savannah was assigned to my service call. Due to the repair required, my car needed to be left overnight. Savannah followed up with me on the progress and when she advised me the time(s) she would follow up with me, she did. She never gave me the impression she was too busy to speak with me and I appreciate that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Michael L on 7/11/2019 at 2:56 PM. Helped by Daniel.

Exceptional service from start to finish. Savannah explained it would take approximately two hours for the oil and filter change and one hour later it was complete. Very happy with the customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional buying experience

By mercedesdave on 7/10/2019 at 2:51 PM.

Exceptionally knowledgeable sales team and wonderful buying experience I cannot say enough about Steve Boston and Alex Zizza who went above and beyond to make sure I was happy with my purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car Great price

By Tomm on 7/6/2019 at 11:57 AM.

The attention I received at Mercedes of Natick, and especially from Salesman, Steve Boston, was exemplary. Car-Buying should always be this easy and satisfying!.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, fast and efficient.

By Rose on 6/29/2019 at 11:58 AM.

Brought my vehicle in for service and had a great experience with the service team. They were very respectful, friendly,fast and very efficient. Thank you..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Safety Warning Corrected

By SkymasterP337 on 6/28/2019 at 11:07 AM.

Needed service to correct an issue-Service rep listened, implemented and completed in the time frame that was scheduled. There was no nonsense and excuses. THANK YOU

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Resilient26 on 6/25/2019 at 3:32 PM.

My salesperson (Vito) was great he took his time to explain everything to me, even though I told I Owned that car before he just wanted to make sure that I got everything Correct.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy process

By Types1978 on 6/21/2019 at 2:16 PM.

I bought lots a car in my life time and so far this dealership gave me thumbs up service and I will be back. Thank you to all the managers and sales and specially General Manager Farhad.

I would recommend this dealer.