Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ernie Debus

By KayBee on 1/21/2019 at 7:59 PM.

Ernie Debus is always a pleasant sales person to work with. He is very knowledgeable about the cars. He’s been my salesman for over 12 years. I really appreciate his professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Warren Purvis

By DP_Capt on 1/19/2019 at 5:13 PM.

Mr. Purvis was an amazing sales person. Extremely knowledgeable about all MB products. He was very personable and made sure to get us to the right vehicle taking his time with no rush or pressure. I would recommend anyone looking for an amazing New or certified Pre-Owned Mercedes to go to Mercedes Benz of New Orleans and ask for Warren Purvis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new car

By Peperone1 on 1/19/2019 at 3:32 PM.

Excellent service. Ernie was wonderful! He was very knowledagble and explained all of the features of the car. We felt like the red carpet was rolled out for us! This was our first experience at Mercedes Benz in Metairie and will never go anywhere else to buy a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By AC on 1/17/2019 at 7:57 PM.

As always, Nikkolas and the entire service department at MBof NO delivered level 10 customer service. From the moment you arrive to the moment you drive away, your vehicle is in competent hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By dkburgett on 1/16/2019 at 6:11 PM. Helped by James Willis.

James Willis was our sales person and Will Russ was our finance person. They both made the experience of purchasing our vehicle pleasant. They both were very professional but at the same time very personable. This was our first time to purchase a Mercedes and we are very pleased with our experience. I gave the five stars to both of these two, but there were a couple of things that I would like to address about the dealership. The parking is atrocious!! This is the first time I've ever had to take a new vehicle purchased off the lot to get inspected after leaving. Most dealerships will not let you leave the lot without a state inspection. I was surprised by this considering it is a Mercedes-Benz and a luxury vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Ever

By Tinegir88 on 1/9/2019 at 5:19 PM.

I was greeted with warm smiles and very confident and positive Energy. I came there not sure , but lefted very happy and very sure of my decision with the pick of all my options that were given to me. I definitely recommend Stephen the car salesmen,because he got me a super great deal and made my experience a very easy a comfortable one 10 stars all across the board !!! He was very hands on about showing me and explaining how to work the use the new fuctions on the vehicle. He was very Patient with me and all the questions I had asked. I felt like a queen and he was there to give me a Royal experience with sharing his knowledge on what make a Mercedes one of the safest cars to drive. Thank you Mercedes-benz and thank you Mr. Stephen for helping me by making my New Year Great with my new GLA Mercedes-benz that I love so much you guys are awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stewart car

By Stewart car on 12/28/2018 at 1:46 AM. Helped by James Willis.

Mr. Wills was a very good salesman. He was very helpful in showing me different options as well as very knowledgeable on the cars and parts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By Jmarc0214 on 12/24/2018 at 2:57 PM.

Steve was very professional and helped me purchase my first Benz! Awesome service Steve!! I would recommend this dealership for a sale any day! Very professional place of business!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as always!

By Caroline on 12/20/2018 at 7:55 PM.

Ernie Dubus is the primary reason I leased this car from your dealership for my daughter. Great team and service as always. Thank you Ernie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World Class Expierience

By Billy1971 on 12/1/2018 at 5:30 PM.

MR HARRY ANDERSON AND FINANCE TEAM MADE MY EXPIERIENCE GREAT AND I WILL BE A CUSTOMER FOR LIFE. THANK YOU. WE LOVE THE NEW CAR!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Got the car iwanted

By GCR on 11/23/2018 at 6:34 PM. Helped by James Willis.

James Willis was my sales rep and he did a great job for me. He listened to what I wanted and found the precise vehicle. While the dealership had cars that were close matches in stock, James was committed to getting exactly what I wanted. Everyone at the dealership was friendly and made me feel very comfortable while there and in the transaction. I would confidently recommend James and the dealership to family or friends in the market for a Mercedes.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Friendly atmosphere!

By Carter on 11/20/2018 at 5:51 PM. Helped by James Willis.

James and Will was a pleasure to work with. Professional. Knowledgeable. Friendly atmosphere. They made my car buying easy! They helped me get a good deal for my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great customer service

By CCB on 11/17/2018 at 5:02 PM. Helped by James Willis, Christopher Stuben.

I highly recommend this dealership and my salesperson, James Willis. He is a great listener and understood what I was looking for and what would work for me. He checked in regularly but did not push me or rush the process. It was a great experience and I love my new Mercedes!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Excellent service on 11/16/2018 at 2:54 AM. Helped by Roger Shah.

Shopping for a luxury car was a breeze with Warren. He was knowledgeable and informative about the vehicle we liked. He stayed after hours to work with us and we found the entire process at Mercedes Benz of New Orleans a pleasant experience and so satisfying. Warren has a wonderful personality and took time to answer all questions In detail. We never felt pressure or rushed. We highly recommend Warren and the team at Mercedes Benz and look forward to many more visits! Laurie and Dan Koster

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove Away Within 30 Minutes!!

By Mike C. on 11/16/2018 at 4:15 AM. Helped by James Willis.

No hassle. Pressure free. Very knowledgeable. Attention to detail. It was an auto experience that seemed tailored for the buyer! After a quick test drive one day along with a few email exchanges on the next... an agreement was reached! But, having somewhere to be at 630pm on a Friday evening... and not being able to get out of the office prior to 5pm, I asked James if he could have the paper work ready and waiting for me upon my arrival to the dealership and have me out ASAP? He said “I gotcha covered” which that he did... I was out within 30 minutes!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding products and service bought 5 new and used cars

By David Masti on 11/9/2018 at 6:22 PM.

This New Orleans Mercedes dealership is able to offer used MB cars that are clean and gone over..Mine have looked like brand new. The cars perform extremely well. I live in NY and they have a service that will deliver a car that far.. I have been buying cars for over 10 years now from NOMB-find the staff extremely professional and cordial--both new and used really like this place/dealership , great place/city to visit and have fun while buying a car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Dream Car

By Dknight on 11/9/2018 at 2:44 AM.

I was able to buy my dream car without being pressured to make a decision. This salesman was knowledgeable, supportive, respectful, and most of all helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, fast service

By Karoline on 11/8/2018 at 9:55 PM.

The service dept was extremely helpful. BJ was super awesome and kept me updated throughout the entire process. They provided quick service and very high quality work! would recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Madam on 11/7/2018 at 4:25 PM.

Great customer service always there to answer questions quality dedicated employees to tend to your needs definitely a place to go to buy ur next vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman Harry Anderson

By aubree11@ on 10/28/2018 at 2:16 AM. Helped by Roger in Finance.. 5 stars.

Knowledgeable and professional from start to finish. Love my Mercedes 300C Class. Mr. Harry is the best around go see him you want be disappointed

I would recommend this dealer.