Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Excellent service on 11/16/2018 at 2:54 AM. Helped by Roger Shah.

Shopping for a luxury car was a breeze with Warren. He was knowledgeable and informative about the vehicle we liked. He stayed after hours to work with us and we found the entire process at Mercedes Benz of New Orleans a pleasant experience and so satisfying. Warren has a wonderful personality and took time to answer all questions In detail. We never felt pressure or rushed. We highly recommend Warren and the team at Mercedes Benz and look forward to many more visits! Laurie and Dan Koster

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove Away Within 30 Minutes!!

By Mike C. on 11/16/2018 at 4:15 AM. Helped by James Willis.

No hassle. Pressure free. Very knowledgeable. Attention to detail. It was an auto experience that seemed tailored for the buyer! After a quick test drive one day along with a few email exchanges on the next... an agreement was reached! But, having somewhere to be at 630pm on a Friday evening... and not being able to get out of the office prior to 5pm, I asked James if he could have the paper work ready and waiting for me upon my arrival to the dealership and have me out ASAP? He said “I gotcha covered” which that he did... I was out within 30 minutes!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding products and service bought 5 new and used cars

By David Masti on 11/9/2018 at 6:22 PM.

This New Orleans Mercedes dealership is able to offer used MB cars that are clean and gone over..Mine have looked like brand new. The cars perform extremely well. I live in NY and they have a service that will deliver a car that far.. I have been buying cars for over 10 years now from NOMB-find the staff extremely professional and cordial--both new and used really like this place/dealership , great place/city to visit and have fun while buying a car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Dream Car

By Dknight on 11/9/2018 at 2:44 AM.

I was able to buy my dream car without being pressured to make a decision. This salesman was knowledgeable, supportive, respectful, and most of all helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, fast service

By Karoline on 11/8/2018 at 9:55 PM.

The service dept was extremely helpful. BJ was super awesome and kept me updated throughout the entire process. They provided quick service and very high quality work! would recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Madam on 11/7/2018 at 4:25 PM.

Great customer service always there to answer questions quality dedicated employees to tend to your needs definitely a place to go to buy ur next vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman Harry Anderson

By aubree11@ on 10/28/2018 at 2:16 AM. Helped by Roger in Finance.. 5 stars.

Knowledgeable and professional from start to finish. Love my Mercedes 300C Class. Mr. Harry is the best around go see him you want be disappointed

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very professional

By Paul Flower on 10/21/2018 at 12:10 AM.

My experience was everyone was professional, Knowledgeable and accommodating. I had made an appointment and advised them what i wanted to review and experience.They were ready and I was able to quickly get the information I needed to make a decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Stephb on 10/19/2018 at 9:00 PM.

This was the easiest car buying experiences I have had. Was not pressured into purchasing a vehicle. Once I test drove a mercedes I was sold. Herbert was so friendly, nice and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By TrevorAndKaroline on 10/16/2018 at 10:04 AM.

Warren was a pleasure to work with, he made the shopping experience painless, he wasn't pushy, and he really did want us to get what we wanted for the best deal, he wasn't trying to oversell. Made the buying process quick and made sure we had everything we needed and were 100% satisfied when we left.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior to all others.

By Italianstallion on 10/15/2018 at 9:50 PM.

Everything was great!! Always on time and never have to worry about anything after I leave. Good feeling!! Also the staff is the best!! Thanks again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By J on 10/15/2018 at 1:10 AM.

. Steven was so easy to work with . He was patient and not pushy . He made the whole experience painless ! I would Recommend him to anyone :)

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Professionals

By Friday13th on 10/3/2018 at 3:19 AM.

Thank you so much for your professionalism , knowledge of the vehicle I purchased and friendly environment. Steven answerd all my questions and more. Most of all He was not pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Bram Sanchez on 10/1/2018 at 3:39 AM.

BJ always greets me with a smile and knows my name! Gets me in & out as quickly as possible and always asks if I have time for wash! A++

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not be happier!

By Joann2018 on 9/25/2018 at 11:50 PM.

I highly recommend Mercedes Benz of New Orleans. I had the pleasure of having Mr. Steven Bui as my Sales Representative. He was wonderful throughout the entire process of selecting the right car for me. He answered all of my questions and diligently worked on every detail to finalize this purchase. I also had the pleasure of meeting Mr. Christopher Stuben, General Manager, who took the time to introduce himself and point out their excellent service department and courtesy coffee room for their customers. Everyone is very professional and very welcoming. I encourage anyone who is looking for a new car to visit Mr Bui at the Mercedes Benz of New Orleans showroom.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was the most fantastic experience.

By zodiac123 on 9/21/2018 at 11:14 PM.

It was the most fantastic experience. We were treated like Royalty. They explained every detail in our deal and we got a brand new Mercedes E300. We love it. We will come back and will refer new Costumers. Thank you Leo you are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Decor8ndiva on 9/20/2018 at 11:30 PM.

Mike Tyson is a joy to work with! He works hard to find the exact car for us. This is our 4th purchase from him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Go see Herbert!

By Shays51278 on 9/10/2018 at 3:57 PM.

My husband and I drove over to Mercedes-Benz of New Orleans in Metairie at 7:00 one night to look at a few cars not expecting to complete a purchase because of the time. But we spoke with Herbert and he knew exactly what we wanted and did everything to get that for us. We drove our 2018 C300 home that night!! I have already recommended Herbert to at least 3 different couples that we know & will continue to do so!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By Joy F. on 9/10/2018 at 2:08 AM.

Jeanne was honest, wonderful and thoughtful. Very professional and provided a smooth transaction for us. She was patient and was always responsive to any of our questions and concerns. Thank you Jeanne Fitzgerald!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience at Mercedes Benz New Orleans

By Katerynapoole on 9/8/2018 at 10:44 PM.

I had a wonderful experience working with Mercedes Benz New Orleans and their sales associate Mr Harry Anderson. They respected my budget and needs for the car, without any tricky sales techniques. I felt very well taken care of and would recommend this dealership and this sales associate to anyone. 110% for customer service. Not only did they even take me home (as I had no car at that time), they even offered a loaner car while I’d waiting for my new one to be ready. They really care about their costumers and cater to their best ability.

I would recommend this dealer.