Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend!

By Dunia Ghabour on 6/9/2019 at 7:28 PM.

Unique facility! Staff greets customers promptly in a polite friendly manner. Hats off to Renee Bianco who was very professional, friendly and knowledgeable about the vehicles. Although I wasn’t ready to make a purchase, she did not pressure me into purchasing a vehicle but educated me about the vehicle I had interested in. Her pleasant and professional demeanor made my entire visit enjoyable and she is definitely my go to when I’m ready to make the purchase. I would highly recommend her to anyone who is considering purchasing or leasing a Mercedes!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Good service

By K-Dawg 420 on 6/8/2019 at 3:39 PM. Helped by Robitio.

Always bring my car there for service/maintenance Very friendly & professional dealership. I will continue bringing my car there for all service & maintenance in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had a lease with the new Rochelle dealership and Had to r

By Theresaturso on 6/3/2019 at 10:24 AM.

My sales representative Nathan frost. Was very professional. And. Understanding. Helped me out a lot With prices , a lot of patience. I was very happy with my decision Theresa Turso

I would recommend this dealer.

Overall Rating

3.0  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Quality of Work

Squeaky breaks no help

By Cargurl on 6/2/2019 at 8:35 PM.

Breaks were squeaking took the car in :c300 for check up and they reported break pads are fine . Then called and recommended new tires . But what about the breaks ? Got the car back and they still squeaking even though the pads are fine . Useless .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing great service they really make you feel valued

By Abeyllez on 5/26/2019 at 7:46 PM.

One of the best dealers in Westchester Sean and Sergio really made me feel comfortable and help me through the process of buying a new car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience at this dealership

By Clare on 5/22/2019 at 10:11 PM.

The NY, NJ, CT tri-state area is saturated with Mercedes-Benz dealers, but the New Rochelle team are by far the best I have encountered . I have been a M-B customer for many years, but this was my first purchase at the New Rochelle location. My salesperson, Renee Bianco, was very professional but also friendly, funny, and most importantly to me, Renee did not try to promote or pressure me into purchasing a particular vehicle. I have seen this tactic time and again towards the end of model year, when a dealer wants to clear current inventory. This is a deal breaker for me, and Renee did not aggressively promote her inventory. She really scoured the country and in production models, locating the perfect SUV to suit my rather exacting needs. I was a bit like Goldilocks and the 3 Bears...one model was too large, one too small, one too powerful, one lacked Driver's Assist, etc. Renee worked with the expectation that I was willing to walk away and wait for the 2020 models, but she found the one for me. From the moment I walked into the showroom , I encountered very helpful and friendly staff. Sergio, the Finance Manager, completed the final transaction with me, and while I did choose many optional packages of my own accord, he did not push back when I declined one or two of the extras. Very much appreciated, as this has always irritated me when buying a car, I am also grateful for his guaranteeing that I did not blindly sign every agreement without prior explanation . Finally, Ed patiently walked me through every component of the vehicle and ensured I was comfortable before driving it off the lot. And it was late on a Friday, past closing time. I am sure they would have rather let me at a more reasonable hour, but they were very accommodating . I find shopping for a new car to be painful, something I usually dread. So I was pleasantly surprised with my experience at M-B New Rochelle . Highly recommended, will be a repeat customer, which is a first for me. Thank you to the team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happiness Fulfilled

By Belovedrn on 5/6/2019 at 2:32 PM.

I was really nervous at first going into the dealer because it would be my first car. Jennifer was my sales rep and she was extremely helpful and transparent. She did everything she could to help me get the car I wanted. Sergio, the financial manager, also did an amazing job by making sure it all worked out. If it wasn’t for the both of them working together, I would not be the happy owner of my Mercedes Benz. Thank you both so much for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing team

By Jessica Marmol on 4/30/2019 at 10:00 PM.

Between Shawn Sergio and Michael they all managed to continue to make me a happy Mercedes customer. Thank you to this amazing team. Professional, consistent and committed to getting you where you need to be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!

By Yaq9004 on 4/24/2019 at 2:25 AM.

Could not possibly describe how smooth the process was. I was kept informed and ultimately satisfied with my purchase. I am happy! Thank you Mercedes-Benz!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nothing better than Mercedes

By Huracan_e on 4/11/2019 at 3:06 PM.

It is always a pleasure go to Mercedes Benz of NewRochelle all the workers are super polite and cordial the attention is always excellent. Erika Owens.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Nicole on 4/10/2019 at 4:03 PM.

Our sales associate Jennifer was professional, well versed on the brand and made every effort to meet our request for a car. Pepe Mercedes is run like a family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My new c-class 300 coupe!

By Mrsdp86 on 4/4/2019 at 10:57 PM.

Just wanted to share about the great experience at NR merecedes Benz. We were lucky to have a wonderful sales professional, Jennifer Magnan. She was extremely customer focused and made us feel taken care of from the moment we walked in the door. It made all the difference and greatly influenced my quick purchase decision! She made herself available to make sure i was comfortable before driving off and even called to check in to see how i liked my new car! Great service Jennifer! Thanks a bunch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Lease

By Car82 on 3/29/2019 at 4:51 PM.

Everyone at Mercedes-Benz of New Rochelle worked together to provide for an outstanding experience through every step of the process. James Palmer provided for an exceptional experience and seamlessly coordinated every step of the process. Sergio Derpinski was also extremely knowledgeable and a pleasure to work with. Ed Szubzda provided expert instruction of the vehicle and was a pleasure to learn from as well!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

The manager is not a honest man!!

By Ugochi on 3/1/2019 at 2:28 PM. Helped by The manager don’t know whether he’s name is Mike.

Kevin Stephens was very helpful Mr Sergio helped expose the unhonest manager! I think he’s name is Michaell Longi he made us pay for one month and yet documented as if was waived and paid for by Mercedes Benz of New Rochelle! That was very upsetting!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

employees

By Irene varg on 2/23/2019 at 2:52 AM.

Had a very pleasant experience with everyone I came into contact with. Renee was very helpful and knows her stuff. I Highly recommend her and this dealership

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

G63 purchase

By RAK on 2/22/2019 at 4:02 PM.

Pleasure dealing with MB New Rochelle Jay and Shawn are true professionals and a credit to the brand I have purchased several cars from this dealership and always a pleasant experience

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The worst at pepe

By Newtoys on 2/22/2019 at 2:02 PM. Helped by Anthony Aguirre in service department.

Went to buy a car, nfcu check in hand they told me I had to wait till my check cleared 15 days before I get my vehicle. They lost that deal. Then go get my tires changed they I know my coverage covers everything, they said your coverage doesnt cover $22 of our labor charge I wont charge you that today but next time you will have to pay. WHAT WHAT $22 really for labor I just bought this car plus coverage now you making me feel like I was ripped off. So I called my dealer in long island. Long story short she basically put him in his place and said exactly what I was thinking. They make Mercedes benz look bad. I also asked them could my car be washed he said they would take care of it, all they did was spray water cause it was still bird poo on my hood. Smh.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tire visit

By Ldeserres on 2/12/2019 at 10:14 PM.

Tamzin was a great help and went above and beyond to help me. She was pleasant, patient, and articulate. She was able to process my tire claim very quickly and at all times I felt that she was putting my needs and time concerns first. She even helped wipe up my interior beyond what the service team did. Move this talented young woman up the ladder! Best service experience ever at any dealership! Lianne de Serres MD

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Guy

By Author on 2/10/2019 at 1:20 AM.

Nathan was very attentive and Avery personable. He spent the time answering our questions, even showed us how to program our favorite music channels. Pricing was great, service was great at MB of New Rochelle. Sergio was also great in going through financials. Took the time to explain and allow us to read through material.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Too much confusion

By Kimbo06 on 1/31/2019 at 12:44 PM. Helped by Sultan.

I purchased my car in feb 2018 CPO battery (auxiliary) dies in 10 days First service the car needs fuel injection.. not sure why if it was certified 5 mo prior.... Honestly I don’t think my car was certified if it was it was a rush job now im stuck footing the bill..snit good

I would not recommend this dealer.