Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Service Manager of Mercedes-Benz NPB

By Victoria123 on 9/10/2018 at 4:43 PM. Helped by Shawn Potsander, Robert Borden.

Mercedes-Benz of NPB has the very best Service Manager I’ve ever dealt with. Shawn Potsander is not only extremely knowlageble and efficient, but also so very kind, understanding, accommodating, personal and most of all, trustworthy and reliable. This is so important when you’re dealing with servicing your car. Having him in charge, I’d not want to get my next Mercedes anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience at Mercedes of NPB

By LitiGator on 12/1/2017 at 8:15 PM. Helped by John, Dan.

While buying/leasing a car is usually a stressful and exhausting experience, it could not have been easier and more pleasurable at MB NPB. With two children in tow we were still able to reach a great deal, quickly. No pressure, no hassle. We took delivery a few days later. Paperwork was quick and easy. Concierge showed us everything we needed to know about the car (and more). Could not be happier! I will absolutely be going back for my next car. Thank you to everyone at Mercedes-Benz of North Palm Beach for a GREAT experience in leasing our CLA 250.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wondeful dealership

By rsmith4619 on 10/6/2017 at 6:36 PM. Helped by Kristin Kaplus, Dawn Dallin, Dan Diamond.

I purchased a certified 2014 Mercedes E350 cabriolet in September and could not be happier with Mercedes-Benz of North Palm Beach Florida. The salesperson Kristin Kaplus answered all my questions and made me feel comfortable enough to purchase the car without physically seeing it, driving it, and shipping it over one thousand miles to my house. Also Dawn Dallin made sure all the paperwork and title work was handled properly as a major hurricane was bearing down on them. Finally sales manager Dan Diamond was courteous and appreciative of my business. When I purchase a new car in the future they will be the first place I call. Roger Smith Fort Wayne, Indiana

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at NPB Mercedes!

By happy customer on 9/3/2017 at 2:04 PM. Helped by Mike Causey, Dawn Dallin, Dan Diamond.

We want to thank you for making this experience much better than we could have imagined!! I think that we, as well as many others, feel that buying a new car is something that we do because we must…not because we expect to be pleased with the experience. We walked into this dealership and were met with welcoming, but not pushy, people. We had talked with Mike Causey on an earlier occasion, but had not kept his card. On the first occasion, Mike answered our questions, we told him we were not ready, and we left. When we returned a couple months later, we knew we wanted to find him and we did. Again, Mike answered all our questions, showed us our options and again, in a very “non-pushy” way….took great care of us. We bought a GLE that day…only because there was no pressure (that really turns me off!). I should also say that the reason we were back to Mercedes, after looking at BMW and Audi, was that we have an 11 yr-old GL450 that is in beautiful condition, with 180k miles on it. We are believers in that quality! Back to the service at the dealership…Dan Diamond was the “closer” (again, not pushy, but working with us) and we agreed. Dawn Dallin was great in making everything happen in a very professional, efficient manner. Both Mike and Dawn went above and beyond…even making sure that we got the license plate before we left on vacation. The product is great (of course)…but the people who work at this dealership are terrific! Thank you all for working with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Do you HATE car shopping? DON'T! Go to Mercedes North Palm!

By Chase Muehlheuser on 6/6/2017 at 2:25 PM. Helped by Nelson Adams, Arthur, Dan, Dawn, Jordan.

May I just say that car shopping was not my favorite activity. Shouldn't it be fun?! YES! It should and it can be fun. You must shop at the right dealership. Mercedes-Benz of North Palm Beach was phenomenal. I had been at Cadillac earlier and didn't have the best experience, from no one acknowledging me and not being able to test drive the car off the lot to pushy sales people. When I showed up to Mercedes NPB I was warmly greeted my Nelson Adams who could tell that I was on a mission. He read my personality and demeanor that day and quickly grabbed the keys to the cars I wanted to see and test drive. He understood I was under a time crunch to pick up my son and told me he would get the numbers sent over to me. He communicated with me throughout the night and answered my questions. I spent the weekend deciding and I asked to test drive one more car. Nelson, again had it ready the moment I showed up and we were able to come to the conclusion that I had to get this car. Nelson never pushed me and he waited for me to make my decision. He acted quickly for everything I "demanded" haha. Nelson was the reason I told Cadillac NO and Mercedes YES! I would also like to thank the GM Arthur for coming by to give me knuckles (I had a cold)! He was very accommodating when it came to my negotiation. As we were doing the paperwork Dan was a huge help and I thank him very much. In the not so fun part (finance) haha I worked with Dawn who was an absolutely peach. The dealership was closed and she worked with me late so that I could drive the car off the lot. Arthur must be very proud to have such a wonderful team! I will recommend everyone I know to give Mercedes-Benz of North Palm Beach a chance to make them as happy as I am. Oh and thank you to Jordan for showing me all of the technology!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific Service from Mercedes of North Palm Beach

By JBETZ on 3/18/2017 at 9:00 PM. Helped by Paul.

I own an ML-350 which had a minor issue with the windshield washer which was not working. I was out shopping nearby their shop at Loews and Target when I discovered the problem and immediately called Mercedes and talked a lovely receptionist who directed me to the service department. It was a Saturday afternoon around 1pm and their service on Saturday shuts down at 2pm. I pulled right in and met Paul who wrote up the problem and within minutes my ML-350 was in the bay being worked on while I waited. They even offered me a temporary vehicle which I did not require. Within an hour the work was completed and I was introduced to the Service Manager who went over the problem with me and gave me three Benz bottles of fluid and told me that there was no charge for their work. Paul did an excellent job handling my needs and this has always been my experience with this most capable organization. Thank you Paul and thank you Benz! Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Certified and Experienced Service Team

By Oldcardriver on 3/4/2017 at 1:28 PM. Helped by Shawn, Ashley.

I have an older Mercedes and I wanted to make sure certified Mercedes technicians and equipment worked on my car. My advisor was detailed to exactly what the car needed (and didn't need). The prices were reasonable and they completed the job in a timely manner. And now my car rides like it is brand new! Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I've had

By Joshlevine23 on 1/21/2017 at 6:04 PM. Helped by Brian T, Dan Diamond.

I'm in sales and I know how important customer satisfaction is. I have purchased 7 or 8 cars in the last 4 years and my experience at Mercedes of North Palm Beach was by far the best experience I have had. Brian T and Dan Diamond made sure I left happy and in the car I wanted. Brian followed me throughout every step of the sales process and Dan did everything he could to ensure that I was getting the best deal possible. Once I had signed for the car, Brian had sent it back to the detail department because it wasn't clean enough to meet his standards. I really appreciate the fact that he took the time to go over and inspect the car to make sure I was leaving with the cleanest vehicle possible. Ill definitely be back for my next Mercedes and I will refer anyone I know who is in the market for a new or used Mercedes to Brian!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

overall great dealership

By gary dyer on 1/3/2017 at 2:41 PM. Helped by Tony Girrilli, Dan Diamond.

My salesman, Tony Girrilli and Sales manager, Dan Diamond went above and beyond in assisting me through my purchase of a new Merz Benz. I live most of the year in Ohio but would not consider buying from anyone but this group (this is my 3rd purchase from them) even though it is a little more of an issue having the car titled in Ohio. They are the best !! Gary Dyer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car shopping can be an amazing experience!

By Mimiandpoppop on 10/18/2016 at 11:04 PM. Helped by Dan Diamond.

This was our last stop of the way home having been to the Lexus, Acura, and Nissan dealerships and frankly there was not going to be a new car for us! Lots of double talk and you must buy this car, today! Then we stopped, at Mercedes-Benz of Noth Palm Beach. This, by far, was an over the top experience. Salesman was knowledgeable but not pushy. Helped us to compare models, pros and cons for our needs not what was the best sale for the dealership, that day. Within an hour we had purchased a new car. When we returned to pick-up the car, all the paperwork was ready for signatures and the car was awaiting us, outside. That would have been enough but there was more, a very tech-savvy young man slid into the backseat and proceed to gives us hands on instruction for operating the technology, in the car. An hour later, yes, we are slow to learn we left with the dealership with the techs card in hand in case we needed an additional tutorial, which indeed we did when we tried to program the garage opener. We have been back for other issues and the service continues to be first rate. Bravo Mercedes-Benz of North Palm Beach, you have made a friend for life and hopefully others after having read this review.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership and team

By Cargirl on 7/21/2016 at 3:25 PM. Helped by Dan Diamond.

Absolutely fantastic Mercedes Benz Dealer drive almost 70 miles- so pleased with deal- car- management and knowledgeable concierge- A+++ Dan Diamond is an Ace- thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership experience ever

By Laurengator33 on 5/31/2016 at 9:35 PM. Helped by Mike Eagen.

Mercedes Benz of NPB, FL has proven to be the best experience I've ever had with leasing/buying a car. Not only do I love my GLE 350 but what sold me actually was the dealer experience I had with Mike Eagen. Follows through and really takes care of you even after the sale. Ashley in customer service took care of me too. Don't know why I'd consider ever driving anything else again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding team!

By HBS on 5/2/2016 at 10:19 PM. Helped by Ashley Jakubowski, Michael Alvarez.

I have had my MB S Coupe serviced at MB of NPB through the winter season. Ashley is the consummate professional, and her responsiveness and attention to detail is superb. Michael Alvarez took the time with each service visit to explain exactly what was done to my vehicle, and the repair quality was fantastic. I would not hesitate to recommend this team to any Mercedes owner seeking a personalized, high level experience. They are great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in the business!

By jsnockie on 8/14/2015 at 5:40 PM. Helped by Dan Diamond, Frank Vaccaro, Rosana Del Valle.

We just purchased our 5th car from North Palm. We've had all of the luxury brands and dealt with dealers all around South Florida. MB North Palm is the best. They treat with you respect. They don't play games. They value your time. They get to know you and want to establish a long term relationship. Dan Diamond, the new GM, is a pro. We bought several cars from him at his last dealership and he is a man of unmatched integrity. Our salesperson, Frank Vaccaro is pleasure to work with. He makes the whole buying experience easy and has everything ready for you at the time of delivery. Rosana in Finance makes the paperwork so easy to understand and we were in and out within an hour! Can't say enough good things about this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Why buy anywhere else?

By Jason C. on 1/6/2015 at 4:12 PM. Helped by Arthur Diaz, Mike Causey.

We just took delivery of our second Mercedes Benz from Mercedes Benz of North Palm Beach and let me tell you this was the easiest car purchase experience we've ever had. Having purchased more than 25 high-end German automobiles in the past I always thought that the deals I received were good ones. It wasn't until I started doing business with Sales Manager Arthur Diaz and his amazing staff that I realized that there was transparency and truth to the car buying process. I highly recommend salesman Mike Causey and the whole team at MB of NPB for their professionalism and genuine care throughout my purchase. At this point I wouldn't buy a car anywhere else. They really treat you like family. Thank you once again Arthur and Mike you have a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Major Problem

By e320man on 8/31/2014 at 7:31 PM. Helped by Carlos Villacorta.

I experienced a major problem with previously owned CPO car that Mercedes-Benz of North Palm Beach resolved although they were not the selling dealer. Carlos Villacorta worked diligently in finding a replacement with my specified options and seeing to it's delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i had been a loyal Lexus user for over twenty years. I...

By hdaneberg on 11/26/2013 at 3:35 PM. Helped by guy vacarro, tim asay.

i had been a loyal Lexus user for over twenty years. I decided to leave lexus because of their styling change on the front end grill. I test drove the bmw 460 but the drive was not as smooth as the lexus. So, I decided to try the S550 and found that the luxury feel and comfort was excellent. In owning for a little over a month, I find the car to be a dream. The employees, beginning with the GM, Tim Asay and the sales person assigned to us, Guy Vacarro have been knowledgeable and most cooperative in helping me to learn how to use the car. It has been a wonderful experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The experience of buying my first car was made very...

By ian.scott.37 on 9/5/2012 at 1:25 AM. Helped by Russel Ericsson.

The experience of buying my first car was made very pleasant by the caring and quality of service. Russel was ready and willing to help us whenever we needed it and made the process fun and enjoyable. I would very much recommend this dealership and Russel for their excellent standards and quality.

I would recommend this dealer.