Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Wonderful Experience

By rroberts2342 on 8/29/2019 at 12:32 AM.

My wife and I came to Hendrick Mercedes-Benz to look at a used Toyota Prius not at Mercedes. Bradley Coppola assisted us beyond expectation. He was very personable, prompt and curtious throughout our time together. He was knowledgeable when it came time to go over the Perius and it's features. You could tell he took the time to learn the vehicle before meeting with us. We were there to purchase a used Toyota but we're made to feel just as important and respected as anyone who walked in the door wanting to buy the most expensive car on the floor. Thank you Bradley and Hendrick Mercedes for taking care of us with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Todd Davis on 8/9/2019 at 3:06 PM.

Treated with respect and never felt we were being “handled” My wife was treated extremely well and never made to feel she was inferior (yes, she has had the experience at other dealers)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total Commitment to satisfying a customer!!

By Pb08 on 8/1/2019 at 12:04 PM.

Mike Masotti was hands down the best salesman I have ever worked with in all my years purchasing vehicles!! His knowledge caring and can do attitude made my experience top shelf!!! Thank you Mike!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, easy process

By NapaFranc89 on 7/30/2019 at 8:04 PM.

Great location and place to check out Mercedes. Have been to multiple dealers throughout the country and this is by far the best one we have found. High reccomend going here over any in the area. Bradley is the salesman you need to talk to

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First-class experience!

By sreynolds on 6/10/2019 at 6:05 PM. Helped by Jacki Amey-Gallo, Rachael.

First-class experience!! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly recommend this group and will return for future purchases. Jacki, our Client Advisor, was simply amazing! No other way to describe it. She kept us informed and communicated quickly and regularly anytime we had questions. By the end, we felt like family and we also never felt as though we were buying a pre-owned vehicle. During and after the purchase Rachael, one of Northlake’s concierges demonstrated and explained all of the car’s features. She even offered to come to our house and help set up home connectivity features. Hands down, best car buying experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Amazing Employees

By Lmarie2010 on 2/22/2019 at 6:48 PM. Helped by Cali.

Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentine's Care Packages and earlier this year the entire Mercedes-Benz team was at our school giving each of our 300+ scholars sweatshirts they sponsored. The employees are kind and I would recommend visiting the dealership hands down.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Horrible customer service

By Mercedes22 on 1/15/2019 at 7:28 PM. Helped by Michael S.

The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my family.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Experience

By bfhood on 12/8/2018 at 3:16 AM. Helped by Chris Scotti.

As I was approaching the end of my 3-year lease, I began searching finance options to purchase my MB-GLA 250. Chris Scotti reached out to me after I had my car serviced. He explained the various end of lease options in detail. For optimum financing, he suggested having my car MB certified to get the best financing rates. He coordinated the service, the loaner, and all the paperwork with his associates. My car was detailed with a full tank of gas. After 30 minutes of signing, I was happily driving my car off the lot. Thank you all for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Best car buying experience Ever!

By missbonnief on 11/30/2018 at 9:57 PM. Helped by Matthew Parish.

I didn’t know how nice and Classy it could be to purchase a car. My salesman was Matthew Parish. He was amazing!! I received red carpet treatment. I called in advance to let them know what I was looking for. It was hot as hades outside but when I got there, the car had been washed and brought inside for me to view it. I said “you brought it inside?” He said yes...it’s hot outside. That was impressive! I loved the car right away. My previous one had been totaled. We did all of the paper work. When it finalized and time for me to get my car...it was presented to me with BIG RED BOW!!! I was excited beyond words! On top of that, I got a Hugh goodie bags filled with MB paraphnelia. I’ll never forget that experience. Bonnie Featherson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very quick and organized

By Tammy 123 on 11/12/2018 at 2:13 PM. Helped by Micheal.

Very kind and professional always. Total satisfaction in everything. Its important to Micheal that we are pleased. He truly cares about the customers. Nice loaner too!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They don’t know how to fix their own product

By Stevedeberg4 on 8/20/2018 at 7:35 PM. Helped by Jeremy doesn’t stand by his job title..

Absolutely the worst dealership ever. I currently own 3 Mercedes Benz and will never I mean never step foot back here again. Once you purchase you are on your own. The only way to get them to do there job is to car corporate to get them off their butts. Took my car to Felix Sanates and my car was fixed in one day and detailed fully when I picked it up. I’m purchasing a 2019 S550 next month and you know where I will be going.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By articulator10 on 5/31/2018 at 12:01 AM. Helped by Todd Nolan.

Thank you, Mr. Nolan for reaching out to me ASAP. I appreciate your concern and am grateful for your service regarding all included communications. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a New Car with Christopher Scotti

By Zv on 4/23/2018 at 9:21 PM. Helped by Christopher Scotti.

I went into MB of Northlake for servicing with Taylor Martino. I had significant repairs to make on my car due to high mileage and normal wear and tear. He guided me to look into other options for vehicles due to the cost of repairs and put me through to Chris. Chris was a huge support through the entire process. He made himself available on his day off to show me the vehicles he had and spoke with my parents extensively over the phone (as they were out of town) to make sure we were making a good decision with the transition of vehicles. He worked to find me a vehicle that I wanted within my price range with far less miles on it. He went out of his way to send Carfax, check out various brands and FaceTime with my parents to show them the cars and cost breakdown. I was not set on the vehicle shown initially, and Chris went out of his way to search the inventory list for Hendrick motors to find the car I was wanting. He navigated me through the inventory and found the right vehicle. He went to the dealership personally the same day and picked it up from another location. He stayed late that evening to test drive, discuss numbers and finalize the deal. On top of it all, I could tell that Chris was genuinely happy to have helped me find my dream car!! I have not experienced such great care at a dealership before and I feel very lucky to have crossed paths with Taylor and especially Chris! I love my new car and feel very blessed that it’s actually mine! I could not have done it without the help of the wonderful people at MB Northlake!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service > Sales

By ahibbster on 3/8/2018 at 8:36 PM. Helped by Christopher Scotti.

As a Team Lead in Customer Service for my company, I have very high expectations for the level of service I give to others and expect to receive in return. No matter how great a company's products may be, their reputation is built on the level of service provided and perceptions that are created through the interactions between clients and associates. This is my third or fourth time working with the associates at Mercedes-Benz of Northlake, and every time I take the 30+ min drive back home (as I live in Fort Mill, SC), I find myself singing nothing but high praise about this dealership. My visit started on a Saturday for a routine service appointment, but I had also spoken with one of the admin ladies and scheduled time to speak with sales about options to terminate my lease and buy out my car. From the moment I walked in, I was greeted by multiple people, who were all more than accommodating. Taylor in the service department took my car back to begin the service and I was introduced to Chris Scotti, who would take care of discussing my lease/buy out options. From the beginning, I could tell that Chris was a genuine person. He was not there to try to confuse me with options I didn't need, or sell me something I didn't want. We talked about what I wanted, why I wanted it, and he laid out the options for me. No pressure at all, and more importantly, he wanted to make sure that I received the best possible deal without any of the extra "add-ons" that most dealerships try to sneak in for a novice car buyer. In order to buy out my contract, we decided to get my car certified pre-owned, which would take some extra time for the dealership to review to understand what all was needed. During that time, Chris hooked me up with a loaner vehicle, found a gym for me, sent me the directions, gave me a post workout snack and off I went to pass the time doing things I needed to do instead of wasting time waiting around there. Upon return, it was determined that my car would need some additional work to certify, so they gave me the loaner to take home and use until my car was ready. Chris stayed in contact with me on a regular basis updating me on the progress of my car and scheduling a day and time to come back when it was ready that worked for MY schedule. Although Chris had other obligations the night I returned, he waited for me to get there, took me out to see my car, showed me all the work/repairs that had been done, and stayed with my to ensure I was in good hands with Brad Comfort, who I also met Saturday and would take care of me in Chris' absence. Brad took me through the final steps of my buy out, and made me feel very comfortable and confident that I was making the right decisions. Again, he was upfront and honest about the add-on services and gave recommendations but did not pressure or try to sway me into anything. I drove off feeling like a new woman, SO good about the decisions I had made, and thankful for the level of service I experienced here once again. I now own my car, my payments are less than they were before, and my car is like brand new (thanks to the CPO). I titled this review "Customer Service > Sales", based on a text message I sent to my friend immediately after I left the dealership that night. My message stated," This place has excellent customer service. Everyone at the dealership was super attentive and nice to me. I was never left by myself. They had snacks and drinks waiting for me when I walked in tonight. The guy I worked with Saturday had to leave, but stayed later than he was supposed to be there to make sure I was in good hands. Just really nice people all in all and were very honest and upfront about what I did and didn't need cost wise to make my decisions easy. It seemed very much like they are in the business of service, rather than sales." Most people don't brag about their experience at a car dealership. Those that haven't though, haven't been to Mercedes-Benz of Northlake. Thank you all for making me feel like part of the family :)!! I highly recommend this location for all of your Mercedes-Benz needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent customer service.

By Shaheen on 8/17/2017 at 8:44 PM. Helped by Harley Barnard.

I am in the market looking for a vehicle and the client advisor working with me has gone above and beyond expectations. The advisor has been excellent , it has been long time since we started looking but he continues to work with me to find the vehicle of my specifications ( which are bit hard to find due to specific combinations and price rang)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good pricing on used vehicles!

By The best or nothing. on 5/8/2017 at 10:51 PM. Helped by Chad Loveless.

Chad was great to work with. 5 star dealership! Very good price on used vehicles. Nice looking dealership and great inventory on used and new vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer service

By Happy Mercedes customer on 5/3/2017 at 10:50 PM. Helped by Harley Barnard- Salesman.

My initial visit to test drive a car was unpleasantly disappointing with Mike, However Harley called me and was so apologetic and kind that I decided to give them another chance. Harley listened to what I wanted, he found it, called to see if I wanted to see it. I did and he assured me that all issue's, ie; scratches would be repaired. I picked up my car today, it's looks new, he kept his word, he is not pushy, is professional, honest, respectful and kind. Harley saved this sale! He is the reason I did not take my business elsewhere! We love him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent people and outstanding customer service

By Mrs A on 4/29/2017 at 1:15 AM. Helped by John Midkiff.

I went in to trade my 4 door jeep for a Mercedes SUV. Me John Midkiff was the sales person I meet with and he was exceptional in every way and went beyond and above to make sure I was happy and understood everything. The store manager, finance officer, service department and the lovely lady that showed me everything about my new vehicle was very knowledgeable and great to work with. I was so happy I brought my wife the next day and my mother in law a couple months later. Both bought new cars from John Midkiff and the staff here. Everyone was so happy with this staff and still is today. Excellent and best car buying experience ever. Mrs. A

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Will not be back - Shotty workmanship

By carguy on 4/27/2017 at 2:28 PM.

Brought my car in for service when the check oil light came on. Just 2 weeks later, the oil light came back on again. Brought it back in thinking it would be re- repaired free of charge. Nope. I didn't realize it at the time of the first repair and my service advisor did not bother to tell me, the mechanic put in his notes there was so much oil leaking he couldn't tell if he had actually fixed all the leaks but I could deal with it when I came in again for another service! Took it down the street to an independent mechanic and will from now on bring my car there. Hendricks Mercedes has forever lost my business and I would not recommend to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Simply awful !

By Japanese car next time ! on 4/12/2017 at 6:55 PM.

Hiring an attorney to get back the thousands I have wasted getting my car " repaired " repeatedly at Mercedes of Northlake . Taylor knows zero about cars and told me one of the main issues would be fixed after I paid $1200 . He's basically a flunky that sits at a desk and takes people's hard earned money . Would never directly call me to go over repair or explain anything . Did not respond one word when knowing repair was done incorrectly did not offer to make it right . Do not put yourself through the agony of dealing with this ultra greedy dealership and their idiotic employees . After my initial visit I was sent a customer satisfaction survey via email which I said work not done correctly . No one followed up . Candace you don't know who your unhappy customers are ? It's not that hard to figure out ! Read the surveys YOU send out . But then again , those surveys are private and only seen by you so why would you bother ? Exactly why I posted . Awful businesses that rip people off while smiling in your face need to be called out . Will never buy another MB or buy from any Hendricks dealerships again .

I would not recommend this dealer.