Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4  
Price
4.8  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Support Assistance

By Edm@happy on 9/16/2017 at 2:17 PM. Helped by Ted Courtright.

After purchasing my Mercedes-Benz 300, I met Mr. Ted Courtright the Product Concierge for Mercedes-Benz of Oakland, He spent over two hours going over the many electronic functions of my newly purchased automobile. I am not technically savvy especially with respect to an automobile. Mr. Courtright not only took the time to explain the functions with respect, patience and kindness but he did not mind when I requested that he repeat the information or instructions given me. His instructions were invaluable and his knowledge of Mercedes made me comfortable in learning how to operate my new Mercedes. He is such an asset. As a result, I was able to drive off in confidence knowing I could contact him should I need additional information. Give the man a raise, promote him; but whatever you do make sure he does not leave your dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

MB Oakland Employee Collided with my Vehicle

By MBInjured on 1/28/2017 at 2:16 AM. Helped by Harvey Liddell.

While parked at the MB Oakland dealership, in a location designated by a sales person, a MB Oakland employee collided with my vehicle - while I was in it. This was not just a bump, the collision was severe enough to knock the phone out of my hand, and cause physical injury. The day after the incident, the salesperson contacted me to apologize, and inquire if I was still interested in buying a car from them. Several days later, MB Oakland contacted me to say, "everything was caught on camera", and "If you have medical issues....file an insurance claim". When I filed the claim, MB Oakland then told my insurance company that they hit my car, but that I was not in it - completely changing their initial story, and refusing to pay for my medical expenses. When my insurance company requested the video of the incident, MB Oakland told them that it had been erased. This dealership has no integrity! Do not shop here!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Did not leave dissapointed!

By ahabib on 10/29/2016 at 1:54 AM. Helped by Ted Courtright, Dearan Mattox, Sam La.

From all the Mercedes-Benz dealerships, the Mercedes-Benz of Oakland is the best. I went in knowing what car I wanted to lease - color, model, etc. They did not have the exact one I wanted but they worked their magic to bring it to me that same day for my birthday. They all stated that they were not going to let me leave empty handed. Overall it was amazing customer service and everyone was so hands on and helpful with anything we needed. Definitely recommend this dealership to anyone who is looking to lease/buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth process

By DonG on 8/1/2016 at 5:20 AM. Helped by Harvey Liddel.

Harvey L., the whole sales and finance groups were on point from start to finish. From a warm welcome to the test drive and all the way to finance, they never pushed and made the experience wonderful. I have purchased many vehicles over the years and this was one of the experiences ever.

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Lease trade-in-New car Purchase

By mbzfan on 11/1/2015 at 3:43 AM. Helped by Michael Hicks, Ted Courtright, AJ Faroqi....

Lease was expiring on my C-250, brought it in a few months early to take advantage of MBZ handling the remaining lease payments and forgoing the drop off fee. Found the exact C-300 4matic we wanted. Michael Hicks and the others I dealt with made some concessions and adjustments and we drove out of the dealership with our beautiful new Mercedes! Thank you Michael and company!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They wanted to make sure I got the car I wanted

By MBlover on 10/15/2015 at 11:18 PM. Helped by Sam LA.

Over the years I have gone to several dealerships however Mercedes-Benz of Oakland is the best. Great inventory and above all staff is excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Hondo on 10/9/2015 at 9:41 PM.

Leasing a MBZ from Mercedes Benz of Oakland was the most pleasurable and seamless in my 40 years of purchasing cars. I urge anyone seeking to buy a MBZ at least check out this dealership. The car is also phenomenal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Dealership Ever Encountered

By afunman123 on 6/10/2015 at 8:16 PM. Helped by Harvey Liddel, and Luke Smith.

I had an extremely bad experience here and will never do business with this dealership. I put in a deposit for a new ML 350 with a sales person (Harvey Liddel) and later learned that night I had gotten an initial on-line response from another dealership, which is $3,500 less than what I paid for. I went into the store the next day, asking for a comp. The sales manager, Luke Smith asked me to go to that store to get a confirmed written offer to proof what I told him. You know that is almost impossible to have any dealership to put that in writing. After he left, the sales person told me that the Sales Manager will never talk with me because I insulted him. He continue to say that he felt that I seriously insulted him and not trusting him that I got the best price. I went to the other store and got the licence plate and vehicle ID number for the same model that they are willing to sell at $3,500 less and I call Luke Smith. He then verified that I said I was true before he commit to a price matching. The experience was extremely bad. Never received any apology from the sales person or sales manager. Of course, the sales person was very worried about my review. Just for the curiosity, I called two days later to their on-line department and I got an offer, which is another $1,500 (for a whopping $5,000 less) less. So don't be fooled by the smiling faces by the sales person.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This store has gone thru a redesign and seems to be...

By spysea on 11/10/2014 at 6:46 PM. Helped by GARLAND.

Recently stopped by after 2 years of living in LA , Really love the new building , the drive is large and the customer service from my point of view has been excellent ..... Seems like the pricing reflects the market for service and the new buildings and service center set these guys above any independent ... Just check the pricing thats simple. The location is the same but its a brand new dealership ... clean and super comfortable with a very nice lounge. Personally I like to do 'business' with a business that has been around MB OAKLAND has been here for 50+ years ... Just have to thanks Garland Brad and Luke ( thanks for showing me the new CLA while I waited) for making my this experience excellent with my budget in consideration.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

The customer service at this dealership is horrendous. I...

By julbars on 8/1/2013 at 12:41 AM. Helped by Sam La.

The customer service at this dealership is horrendous. I called ahead and made an appointment and received an email that I would be working with Sam La. When I arrived the next day, I had to wait 15 minutes before Sam even came - little did I know that that would be the best of the experience. Throughout the entire process, Sam acted like he was doing ME a favor by giving me basic information on the car and answering my questions. I had to ask multiple times to have the car I was interested in brought around for a test drive, while he kept just going over the vehicle information print out. When they finally brought the car, Sam didn't show me any of the features, open the door for me or actually offer the test drive! I was left by myself to crawl around the car and figure out what's what. Afterwards, when we were discussing the price (I had a competitive offer from another dealership) Sam got borderline angry and even more hostile. This guy wasn't just unfriendly/unpleasant for a salesman, but just overall as a person. I walked out of there even though they had a car I was interested in just because I didn't want to deal with or be around Sam. Part of buying a luxury car is having a luxury customer service experience and this dealership DID NOT DELIVER. It's really their loss as I ended up purchasing a car that day at the Mercedes-Benz of Walnut Creek which is just 15 min away and delivers exceptional customer service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

4/2/13 - Called their sales dept, explained my budget and...

By mich93 on 4/3/2013 at 1:39 AM. Helped by Gavriella Rhodes, Darren Sparro, Lukman Dotson.

4/2/13 - Called their sales dept, explained my budget and they said YES, we can honor that price for the exact car you viewed on our site. When I arrived, which took 4 hours total travel time, I got the bait and switch on price. The GM tried to make me "feel" better but the bottom line is that they lie to get you in and then up the price. The GM calls this "trying to RANGE" the customer. Well lying is lying where I am from and don't do business with this dealership. Gavriella Rhodes = call center the promised the price Darren Sparro = GM who said they RANGE customers when they arrive Lukman Dotson = sales rep who told me at dealership NO to the promised price

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

I called MB of Oakland because their online inventory...

By jtc722 on 3/25/2013 at 3:39 PM. Helped by sam.

I called MB of Oakland because their online inventory showed a vehicle I may be interested in. Then I went down test drove it and it was close but not exact. My salesperson Sam was mostly interested in only selling me the car he had not what I desired. I made it very clear this was not the vehicle I desired. I requested a custom order price and delivery timeframe. Then he sent in the "Shark" closer or "manager". I was informed that the 2013 model year was over and they were no longer building this car and I could order a 2014 or delivery 6-8 months from now. It would be best just to take the one they have now. I said no thank you, I know what I desire and I have ben shopping, I was offer specific build dates and discounted pricing. They told me strictly MSRP on this car. I said Thank You I will purchase elsewhere. Ironically this is the same dealer as MB OF San Francisco and they were the complete opposite. Friendly, attentive, and desired to get me exactly what I wanted. As I was leaving the "shark" said quite loud that dude is smoking it. I replied back that I would be happy to bring my signed contract in when I got my car, he said it was not needed. What second class clowns for such a high end automobile and purchase.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

I flew to Oakland to purchase a used, certified ML 63....

By 1960corvette on 3/1/2013 at 12:56 PM. Helped by Used car manager and Mark.

I flew to Oakland to purchase a used, certified ML 63. This is a vehicle that's nearly $100k new and used was over $60k. I received a number of pictures from the dealer of the car and after speaking with them at length about the condition of the SUV, I informed them I would be flying out to purchase the ML 63. Here's the good. 1. They took the time to pick me up at the airport. 2. They had the car "ready" to go. 3. They had a loaner car for me to drive to the Nevada boarder as I was from out-of-state and did not want to register in California or pay California sales tax (both of which I'm required to do in my home state). Here's the bad. The car was not in certified shape. A front driving light was broken. A wheel had a bad valve stem that slowly leaked during my 2000 mile drive home. There was a dent in the roof that I didn't see upon inspection. There was "road rash" on the hood. The tires were marginal - right at the minimum level of tread. After my drive home (which I stopped at two auto shops to try to determine why my tires were leaking air - no success), I discovered the non-functioning driving light. I was forced to pay for this even though the person I brought with me (a cop) noticed that the light looked like it wasn't working correctly and was willing to sign paperwork to that point. That cost me about $250. It was determined that the valve stem was leaking. This was replaced for free (it took months to determine this by my local dealer). I found the dent in the roof. After finding a picture of the dent, I contacted the dealer. The picture was too grainy to be conclusive. The dent and road rash was another $1600. Finally, after only 8000 miles, all tires had to be replaced. There's another $2k. The Oakland dealership was not helpful with anything - even after contacting them several times about these problems. I fault the manager more than the salesman. I would never recommend this dealership. The acted more like a cheap used car lot than a Mercedes dealer. I have since sold the car (I won't buy another Mercedes) which is why I'm now comfortable writing this review. Stay away from Oakland!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Do your homework first. This place has poor customer...

By John38 on 1/20/2010 at 6:53 PM. Helped by All of them.

Do your homework first. This place has poor customer service and must be struggling to keep its customers. Benzoverbackwards.com?? I now have to pay for exceptional service!!! Give me a break! I used to get great service from this location just for showing up. Do yourself a favor and take your Mercedes somewhere else. It seems the management has changed for the worse.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

1. The dealer definitely didn't have the car but told me...

By jalpesh on 1/20/2009 at 9:20 AM. Helped by Kym Chu.

1. The dealer definitely didn't have the car but told me to get there and he had the car with him. On reaching there he showed me the car was sold and something that I don't like is available. The car he showed as "sold", I already knew about from another dealer (San Francisco) who originally sold the car. I knew about it before I called this dealer about my request. (btw, San Francisco guy is a really nice guy) The sales agent said he was too busy to tell me to not drive 50 miles. When as a matter of fact, I had spoken with him an hour before I reached there. (again, car was sold two days ago). Btw, my request call and my purchase was on the same day. 2. I called the sales rep about the delay in getting there because the car I was driving (and trading in) broke on the way to the dealership. He assured me and convinced me that instead of going to another dealership, if I got the car to him he will get me a good price and manage the repairs. I towed my car to their dealership, and he said all he can get me is the price of a junk car ($3K) and only reason why he'll take it is because he wants my business. 3. I buy a car and in less than 5-7 miles the Navigation system stops working, and so does the display. radio works just fine though, so does the voice recognition system. 4. Next day is worse: he knows I have extended warranty and also that my car has a problem. He is pressuring me to take my old car (his car?) to the dealership to save money on repairs. (But he said he didn't care it was a junk piece). Then he says, I'll need to pay for anything that my warranty doesn't cover. And I lost it. But now, whether he pays for it or no, I authorized the payment (quite dumbly). I'll help with my warranty the best I can but I sold my car. 5. It gets worse... the car I bought doesn't work either. his mechanics don't know whats wrong with this car now. to top everything the funny part is he blames it on me, "oh you may have pressed some wrong button or something". There I was venting all out for the first time and I told him "yes, i took the system out, and placed it right back in for that to happen". I left the dealership with a hope that I never have to go back again! No one should need to.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

This is mainly my fault for not asking for specific...

By voyager on 11/7/2008 at 10:41 PM. Helped by Daniel Cooper.

This is mainly my fault for not asking for specific pictures and buying from the internet but it was a Mercedes dealership. I purchased an R-350 on Oct. 14th. And did not receive it until Nov. 6th. All the paperwork was taken care of and it just sat on their lot while they "arranged" shipping. But they sent me some mercedes items and made the first car payment bacause they said it was their fault so all good. Then it arrives and it dosen't have the panoramic roof with was specifically asked for. It wasn't listed in the add and salesman told me it had it, the pictures I recieved showed no clear picture of the roof. Again my fault for taking his word. So now I have my new car but it isn't exactally what I wanted after searching for over a month. When I complain the salesman says I am hurting his feelings and he feels unappreciated, now there's no help from them to be seen.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They are very un-friendly. They would hide everything...

By amarjitmult on 6/20/2007 at 10:46 PM. Helped by Gordon.

They are very un-friendly. They would hide everything from you and lie to you. Its a family run business with no ethics. I went to pick up the car in train and somehow deal did not go thru'. Then they refused to drop me at the train station back. i haven't had such a bad customer service experience in my life.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I'd been treated very poorly by a few local Mercedes Benz...

By Dozer42 on 8/22/2005 at 7:18 PM. Helped by Adam Locke.

I'd been treated very poorly by a few local Mercedes Benz dealerships when shopping for an SLK55. These guys came straight out of the gate with the best deal, $1000 off MSRP. I of course shopped this with other dealers and another one offered $1000 off MSRP and was able to get me the vehicle a bit quicker. Called MB of Oakland back and they said flat out 'What can we do to earn your business' and they gave me $1700 off MSRP total and I placed the order with them. The car is being built to my specs and won't be here for a few weeks, but so far the experience with them has been excellent. Very nice on the phone. Best price in California. Other dealers lied and said they'd 'beat any price', these guys didn't lie and they DID beat the best price I could find. I asked for quotes via email, they sent a quote via email, where many other dealers ignored my request and called me at work. They responded promptly to my request for a quote. Adam was quite knowledgeable about the vehicle.

I would recommend this dealer.