Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent and satisfying service

By Daphne88 on 2/19/2019 at 4:18 AM. Helped by TJ Boldt.

We are so happy and satisfied with Jason Cai’s service. He gave us a lots of information about our choice. We are very enjoying the new car. Thank you so much !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressive

By Gbliss on 2/11/2019 at 12:18 AM.

Dave.... exceptional service!! Thank you so much for going over and beyond . Thank you Eli your the best too!. So happy with my car.. will highly recommend you both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless transaction

By ElenaS1965 on 2/3/2019 at 1:39 PM.

Purchased my second Benz through dealership in Ontario. Very friendly atmosphere. Transaction was smooth and accommodated my needs. Thank you Ontario Mercedes! Will definitely be back for third purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond exceptional service!!!

By Kpeals08 on 2/1/2019 at 9:47 PM. Helped by TJ Boldt.

Words can’t describe how much Anthony went about and beyond to make sure I was taken care of. Bending over backwards is an understatement. Thank you all the work you did front the start of the day to the end of the day. A great review well deserved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic!

By car fanatics on 1/23/2019 at 1:38 AM.

Best Mercedes Benz dealership by far! This was our 3rd Mercedes, with the other 2 purchased elsewhere. We have 2 Mercedes dealerships closer to our house, but will be returning to Ontario when it is time to lease a new vehicle! Jason Cai and his manager Anthony Del Toro were absolutely fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly and professional

By angebell on 1/21/2019 at 9:23 PM.

All the staffs are excellent, especially Jason Cai. He was very patient in sloving my concerns , provided a great follow-up on everything in needs as well. Overall it is an amazing purchase experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Sonam2134 on 1/21/2019 at 4:57 PM.

Debbra was an awesome person to work with. She answered all of our questions and was patient throughout the process! This was my first car buying experience and it was good!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good place to purchase a vehicle

By Wang86 on 1/21/2019 at 2:17 AM.

Excellent service. Low sales pressure. The staff work with you patiently to find what suit you the best and find ways to accommodate.. Very good experience. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Auto Purchase Experience

By cygy24 on 1/20/2019 at 3:07 PM.

Wonderful experience for my wife’s MB auto purchase from Debbra with teamwork from Hector and Anthony. Her patience, expertise, trustworthiness and guidance made it an enjoyable experience. The atmosphere throughout the dealership was friendly and very comfortable. This is our second purchase with FJ MB Ontario.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recognition to these guys!!

By Angel on 1/14/2019 at 6:13 PM. Helped by Sam Elayoty and TJ Boldt.

These people really go all out to give you the best car buying experience they can offer! They worked with me they made sure everything on their end was 100% reasoned with me and satisfying. Sam was the sales rep I recommend he’s good at what he does he really convinced me and I honestly am not disappointed with the deal he offered! TJ Boldt is the finance manager I believe and he explained everything so well from page to page and I really recommend asking for him, TJ is the guy I will ask for when I get my 2nd car from Fletcher Jones Mercedes of Ontario. Recognition to these guys! btw, the car I drove out with was a 2019 Mercedes C-300. Man I love it !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Linwood13 on 1/11/2019 at 11:15 PM.

tony have been helping me for awhile, he has great customer service it make you visit easy. . always a smile a welcome, remember who you are.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By KenH on 1/10/2019 at 1:00 AM.

I have purchased 2 cars from Dennis and have had exceptional customer service both times. A true professional that does the right thing for the customer. Keep up the great work Dennis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Chris Garchitorena and MB Ontario !

By marcofe1 on 1/8/2019 at 5:06 PM.

Chris Garchitorena was very knowledgeable , pleasant,and worked really hard in getting us a great deal that fit our budget. He also made it fun for us, we were so relaxed, no pressure! He answered all of our concerns! Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jason and MB Ontario

By Tony on 1/7/2019 at 2:10 AM.

Today is my day finally got myself behind the wheel of this beautiful C63S, thank you to my sales Jason Cai for all your help and patient, worth a drive from Arcadia to here , sure it is a little distance but can’t beat the service and treatment at here. Will be back for sure for my next Mercedes

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Quality of Work

Satisfaction

By lephuong on 1/2/2019 at 7:35 PM. Helped by Bernard - Financial Manager.

I am completely satisfied with recommendation and explanation for the car categories, which easier for me to make a decision on model . Make it short , it is a very comfortable and pleasant experience in Ontario Mercedes-Benz thanks to Tyler , paperwork time much shorter than expected. Thank you ! Fong/Lephuong Chauvin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came in doubtful, left with confidence and trust!

By Samson88 on 12/29/2018 at 2:20 AM. Helped by Mike Z. , Wael in Finance.

We came in looking to buy an older model, but with Chris help, we went home in a perfect 2019. Chris went above and beyond to help us out and we are truly grateful. We have been planning to buy a new car for a while and thought it wouldn't be possible with some of our recent challenges, but Chris and his team made it possible for us. Not only was their facilities beautiful, clean, and easy to navigate through, their staff was so kind and catered to our needs. The stereotypical, dreaded process of buying a car felt so easy and smooth. Thank you to Chris and the whole team at Mercedes benz of Ontario for making an American Dream come true!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sevice

By DocJT on 12/22/2018 at 10:02 PM.

We had a great experience with the lease of our new 2019 C 300! The team was very professional and respected what I was looking for in a car. Chris B. Was excellent , very responsive over text/email. No pressure during the buying process. Would recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy and contented

By ChevyB on 12/16/2018 at 6:09 PM.

Chris Bland is a fantastic guy and so with Anthony. Chris answered all our questions with a smile. I’m giving him a perfect 10.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The perfect car buying experience

By Tami78 on 12/16/2018 at 3:08 AM.

Chris did an amazing job taking me thru the sales process. He was very knowledgeable which made me comfortable as this was my first experience with Mercedes Benz.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Professional,kept me informed of status of vehicle

By Peanut4Nina on 12/13/2018 at 8:45 PM.

Would recommend without any hesitation. Was informed of any changes during entire process. Would respond in timely manner. Will definitely seek some Service Advisor . Professional and friendly service.

I would recommend this dealer.