Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car sales service review

By Teddybear2864 on 11/19/2018 at 9:43 PM. Helped by Amber Ramirez.

Everyone was really nice and I got the car I wanted! Mike was very knowledgeable about each model of car I was interested in. Also, he let me test drive the cars and pointed out the special features that were inside of each car. Amber and Chris were helpful as well! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was one of the best experience I have ever had

By Mamae on 11/18/2018 at 12:28 AM.

I just walked in the door when Mike received me with a great smile, he offered me watter before any other questions. I just left the Lexus with a bad test in my mouth, I was ready for fight "his aproche changed my attached" and I ordered my car hopefully I will be home when I drive my car home

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mini12000 on 11/18/2018 at 12:17 AM.

Mike and Chris are great to work with, reliable, and great customer service, provide all required information for your purchase and follows up when required. I would definitely come back to their dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Phifeomatic on 11/17/2018 at 8:26 PM.

The staff here is first class from start to finish. From the time through the door the team made is quick and easy to find what I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike was very halpful in helping me with my purchase.

By Heflin.tammy1234 on 11/17/2018 at 7:10 PM.

My experience with this dealership was great! Loved the hospitality! Everyone was friendly and I would recomnend anyone to this dealership. Ask for Mike, he was very friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By pozo on 11/15/2018 at 5:16 PM. Helped by Stephen Wolston.

The service agent was polite , friendly , transparent and very professional. Very nice environment and was treated with respect by the staff. I was given a dealer loaner vehicle promptly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service from Erica Lefler

By Minol on 11/15/2018 at 5:04 PM. Helped by Erica Lefler.

Erica Lefler did an awesome job as a service advisor She kept us informed and recommended the best service deal Randy Crowder Wilmar Basson Minol USA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By MB ❤️Wagon on 11/13/2018 at 5:10 PM. Helped by Chuck P, the lady that checked me out in payment; the rental car guy; the drivers that took me back and forth initially and of course the mechanic who worked on my car oh of course the car wash guy did not expect they vacuumed the interior too.

MB of Plano has been taking care of my car for couple years now with no issues. They have been meeting my expectations so far. Of course I do not have unreasonable expectations from Mars. Chuck P with service has been great as my service coordinator/advisor. Communicates with me well. Decent guy not condescending at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience! Advisor went above and beyond.

By Mercedes C300 Owner on 11/12/2018 at 9:49 PM. Helped by Asif Mohideen, plus the 2 valet drivers (I didn’t get their names).

Got an unexpected aux battery pop up warning, so went to the dealership without a prior appointment. They graciously dropped me back at home, since there were no loaner vehicles available. Service advisor went above and beyond inquiring about any other issues, and took detailed notes for the team about a gear shifting issue I’d been suffering with for many months and had blamed on the ECO start/stop. Turns out, there was a software upgrade available (related to the computerized electronic ignition or whatever) and now it’s like I have a brand new car!! If he hadn’t been persistent asking why I wasn’t loving the vehicle, I’d still be miserable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Change of wheel

By My Benz on 11/11/2018 at 2:32 AM. Helped by Mr. Jay Henderson.

I had a great service. My service advisor had been very wonderful, pleasant and very helpful . I was very comfortable with the dealership and the concern showed for my vehicle.Thanks a lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Kimberly on 11/6/2018 at 4:37 PM. Helped by Chuck Pullen/ service.

Chuck Pullen did a great job. I’ve worked with him for a couple of years for mine and my husband’s Mercedes. He’s very polite and always good about giving updates on duration of service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Benzgirl on 11/1/2018 at 2:17 PM. Helped by Stephen Wolston.

The service deoartment’s customer service rocks!! My service advisor, Stephen Wolston, is top notch & one of the reasons I continue to use this dealership!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent serviceI

By Clergy 2018 on 10/31/2018 at 8:01 PM. Helped by Zachary Robinson.

I appreciate the quick attention of Zachary Robinson. I mentioned that my tires might still be under warranty, I had purchased them at Mercedes. Zachary got the tire replaced and I received credit under the warrsnty, with a cost of $26.55 for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and awesome!!

By Thad on 10/31/2018 at 6:25 PM. Helped by Clayton Fraizer.

Quick and awesome service! I will definitely go back. I was in and out in about 35-45 minutes max. Also has a great showroom!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By JOSEPHBACHIR on 10/28/2018 at 3:05 PM. Helped by Chad Bunton.

I am writing a Review for two outstanding people at Mercedes-Benz of Plano, TX. Mr. Christopher Moss ,Finance Manager and Chad Bunton Service advisor. I have been going to MB Plano for the last 10 years for sale and service. Chris and Chad are respectful, reliable, fast , friendly, helpful and welcoming. I don’t take my car for service if Chad is not available and always seek Chriss help for any thing else I need. Thank you Chris and Chad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service again at Mercedes Benz Plano

By Mariposa69 on 10/23/2018 at 8:02 PM. Helped by TJ in finance was resourceful and a great help. Wade in concierge reviewed the car features in depth and made sure I was comfortable before driving off. Great team work!!!.

Exceptional service leasing my 3rd MB. Lawrence King in new sales was professional, knowledgeable, and he went out of his way to make sure that the transaction was seamless. MB truly cares about their customers and they believe in excellence...it’s evident in every person you interact with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Outstanding Service

By Tammy&Chris on 10/13/2018 at 4:17 PM. Helped by Stephen Wolston.

We have been going to MB Plano / Ewing Autohaus for over 16 years for sales and service. Our advisor Stephen Wolston has always been very responsive and efficient but this last visit was been nothing short of exceptional. Besides getting us a loaner while none was thought to be available at the time, he was able to cross-reference our vehicle's unusual issue with a single previous occurence at the dealership for a similar model of the same build period. Stephen got us back on the road within 24 hours. Fast, efficient, courteous, I could not have imagined better service or outcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

mb plano

By CG on 10/9/2018 at 4:24 PM. Helped by Erica.

The dealership overall is reliable, fast, friendly, and welcoming!! Erica was great at getting my car back to me the same day! My schedule is crazy & she understood my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Recommendation

By Kingrt25 on 10/6/2018 at 2:43 PM. Helped by Asif.

I got a new service advisor and he did a great job on my repairs! I always use the dealership for my service because it is always done correctly and everyone is great to deal with. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Kingrt25 on 10/5/2018 at 4:18 PM. Helped by TJ Ashraf, Chris Ingram.

It is always nice to deal with everyone at Mercedes Benz of Plano and Steven Gleason. You always make sure that everything is not only good but perfect. I tip my hat to your qulity & consitancy of the experiance of buying & owning a Mercedes! Thanks!

I would recommend this dealer.