Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Gun

By MAGINNIS38 on 9/16/2019 at 10:36 PM. Helped by John Frentsos and Rich Fox.

John Frentsos was wonderful to work with in purchasing my new 2020 GLE 350. Showed me the auto, answered all my questions. Less than one hour. Appreciated

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Courtesy and Professionalism

By CHOIKOOKJOO on 9/12/2019 at 6:04 PM. Helped by Fouad Mohamed.

Fouad was not only courteous and was very professional like listening and satisfactorily explaining all the questions my daughter and I asked. I would highly recommend him to anyone who are interested buying a car from the Mercedes. Sincerely, Ken Kookjoo Choi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GLS450

By GONGWEI on 9/2/2019 at 5:03 PM. Helped by John Frentsos.

John was attentive and patient, trying to explain every detail to us. The purchase process was smooth in general. In sum, the experience was pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Efficeint, Samrt, gentle

By DANIEL.AVILA on 8/30/2019 at 5:56 PM.

I intented to have my car via MB Beverton but no answer during 2 weeks, therefore I contacted Tom M and we completed all the proceesess within a same week very efficient and smart guy D

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great dealership to work with.

By KATHRINE.KEE on 8/28/2019 at 9:40 PM.

Thom Maddux consistently takes care of his customers. He is pleasant, knowledgeable and is super organized. Wouldn't be the same experience if Thom weren't handing me my keys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience in purchasing/leasing my 2019 Mercedes!

By Kathi on 8/28/2019 at 5:09 PM. Helped by Nick Kalantari.

I worked with Chan over the phone to lease my C300 as I live in Southern Oregon, everything went very smooth. Chan answered all my questions and concerns and was very timely in the process. Once I received my Mercedes it was just as described and better! I love my vehicle and will definitely recommend Chan and the Financial Team! Thanks Again! Kathi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By NICKKOLEV on 8/12/2019 at 4:27 PM.

Great experience. I will recommend to friends and family. Mark and the whole team were great and made the new car buying process seamless. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By SETHMURRAY81 on 8/6/2019 at 5:28 AM.

Dale Acelar and Mylee Burns were a pleasure to work with. They were very thorough in explaining everything. I had a great experience and love the new car. Would highly recommend working with Portland Mercedes.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

very prompt and friendly service.

By TLEELAND on 7/22/2019 at 3:17 PM.

Chan had the car waiting for me to drive with very little notice on my part. i had a no hassle, no pressure sales experience. He took the time to show me the cars features and answer all of my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Olivia on 7/11/2019 at 3:14 AM.

Keith was very thorough in explaining everything. I had a great experience and all the staff I encountered were very friendly. Love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By PERSICHETTI5344 on 7/10/2019 at 3:49 PM.

Every other dealership gave me the run around and inflated pricing. MB of Portland was honest, fair and overall excellent customer service. I worked with Maury Sails

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By FRH on 7/10/2019 at 3:09 PM.

Far and away the best dealership I’ve ever dealt with, level of attention and responsiveness is unsurpassed. We are very very happy repeat customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Service Ever

By RON82 on 7/2/2019 at 4:23 AM. Helped by Rob.

Your Team was outstanding, thank you for the excellent service. I would especially like to thank Nate for taking the extra time . He is a great asset to the Team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delivery of New GLC300

By DAREK.VILLENEUVE on 6/26/2019 at 9:00 PM.

I recently took deliver of my new GLC300. Tom and Nate did an excellent job of describing process, covering the details of financing as well as exploring all the fantastic features of the new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Picking Up New Car

By petergoodwin7674 on 6/11/2019 at 7:01 PM. Helped by Stephen Palmer.

Really great experience coming down from Seattle to pick up a new car. Very efficient process and nice folks at every step! Happy to recommend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

Delivery of my new AMG43

By CARL.TRABANT on 6/10/2019 at 6:21 PM.

I recently took delivery of my new AMG43. As always, Tom Maddox took excellent care of me. He kept me informed of the status as the car was being built and shipped to Portland. Everything was in order when I arrived and Tom spent time explaining the new features of my car to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pick-up new DAI employee car

By RYAN.MURPHY0 on 5/31/2019 at 8:09 PM.

Great experience, well prepared and organized. Tom Maddux is the key to this experience, as always has a smile, friendly and makes time, regardless how busy he is.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easye

By Zan_hamilton on 5/31/2019 at 6:19 PM. Helped by Niki Gihnm 5 stars.

Quick, friendly, professional, and helpful. Very easy transaction. From the sales staff, to management and finance...thenprocess was incredibly smooth and easy. The whole experience was positive

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gracious, helpful, and informative!

By KAROL O on 5/27/2019 at 4:27 PM.

The team is top notch! Always very friendly and accommodating even when my schedule was challenging. Tom went above and beyond to make sure I understood the lease program, answering all my questions timely -- in in various ways (phone, email, and in person)! Gracious is the word that comes to mind! Definitely excellent customer service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Unprofessional Sales experience

By cinguimd on 5/26/2019 at 10:12 PM. Helped by Daniel from sales.

Dealership is not professional. I had a deal for a car and submitted a credit app, then I was informed that car was sold out from under me...and they pulled my credit!!! We had an agreed upon price and I asked if I needed to submit a deposit. They said I didn't have to, then I filled out the credit app. Two days, no response, and then I called and the car is sold. I was taken advantage of because I was trying to do an out of state deal. Which I have done many times before. Worst dealership experience.

I would not recommend this dealer.