Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and wonderful excellent

By Scrockett on 7/19/2019 at 1:21 AM. Helped by Curban.

Sales and service were great. Would buy again from my sales person and dealership nothing but a great experience. Can’t say enough good about my experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of GLC 300

By gmh123 on 7/17/2019 at 7:34 PM. Helped by Shawn Snider.

The entire staff was excellent in all aspects of the purchase from the sales team to the finance group. It seemed to have a real team type of atmosphere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service easy, efficient with friendly, helpful staff

By C300Susan on 7/14/2019 at 11:00 PM. Helped by Patrick Thompson, Tyler Peay, Fadil Pehlic.

I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat with me as I filled out the form. I got the first text from Patrick Thompson early on the 11th and soon thereafter another text from him that the car was ready, much sooner than I had anticipated. Tyler Peay -- friendly and helpful -- guided me through check-out. The process could not have gone smoother. Plus, I was able to have a short visit with Fadil Pehlic who sold the car to me. My thanks to all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Tigg72 on 7/11/2019 at 3:06 PM. Helped by Unknown.

Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Warranty

By Clifft on 6/21/2019 at 4:43 PM. Helped by Patrick.

Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team.

By 1Old.teacher on 6/19/2019 at 2:21 PM. Helped by Shawn Snider, Kathie McLain.

Pleasant and attentive sales and finance staff made this purchasing experience much more enjoyable. I have recommended this dealership to several friends and family members.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Fast, Fantastic

By Drone Guy on 6/15/2019 at 3:39 PM. Helped by Shawn, Christine.

My sales representative Shawn was quick to respond to my inquiry and helpful familiarizing me with my selection. He facilitated our transaction quickly and smoothly, from test ride to trade-in to delivery. Christine processed the paperwork routinely and got me out the door and down the road in no time. Bottom line--I'm -very- pleased with my purchase decision and can wholeheartedly recommend this dealership to any and all prospective customers. Thank you for a smooth and pleasurable transaction!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New car purchase

By Jpaterak on 6/11/2019 at 2:43 PM. Helped by Cheryl bowman.

Our sales rep Cheryl was courteous and helpful, my wife commented that she did not act like many of the car sales reps we have encountered. I had planned to go more research on other make and models but Cheryl made the difference between walking and making a purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A good experience in purchase and trade in.

By MB Driver on 6/8/2019 at 1:30 AM. Helped by Kervin Ridgley.

I purchased the make and model i wanted. Traded in two MB's and purchased a 2019 GLC. Experience was non pressure and reasonable conversation. MB Richmond worked with me to give me the car I wanted. Have been perching with the dealership since 1985.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sherry was a great service provider.

By Saun1958 on 6/7/2019 at 9:52 PM. Helped by Sherry Moore.

Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly and I was given a comparable loaner car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By teedub46 on 6/6/2019 at 7:13 PM. Helped by Steve Hunnewell.

Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Kervin was great. Car was clean and like new

By Eldrider on 6/4/2019 at 11:08 PM. Helped by Kervin, Kathie.

Overall a great experience. The only problem was that maintenance schedule alert was not reset when car was serviced. Not a big deal. Kervin said to bring it back to have it reset.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always, wonderful service

By Efg on 5/24/2019 at 10:05 AM. Helped by Steven Hunnewell.

Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, friendly, excellent service at MB of Richmond!

By Chuck M. on 5/16/2019 at 2:40 PM. Helped by Patrick.

MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welcome and appreciated. The service experience is always first class.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Friendly & professional

By BLOVELY on 5/9/2019 at 5:39 PM. Helped by Sherri & parts reps.

The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process comprehensible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Addressed all of my concerns

By KristenW777 on 5/14/2019 at 2:59 PM. Helped by Logan, Kevin??(i think) and Rob??.

I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly as they did after my brakes were replaced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely the best service!

By sead929 on 5/9/2019 at 4:17 PM. Helped by Patrick Thompson.

My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and Patrick got the new engine replaced way sooner than I expected. It’s been a long journey and Patrick was right there for me. Thanks for all your help and patience Patrick!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Polly on 5/7/2019 at 6:59 PM. Helped by Cheryl Bowman.

Cheryl Bowman is a full service sales representative. She went above and beyond to assure my needs were met. She followed up with me to be sure I did not have other questions about my car and took care of everything promised in a timely manner. Great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mercedes team came through for me this time

By Dewey on 5/4/2019 at 12:22 PM. Helped by Joe Norris, Fadil Pehlic.

Joe Norris worked the numbers and Fadil Pehlic was terrific assisting with new car knowledge. A great team - thanks to both. They did an excellent job to make this customer happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By tooldiva on 5/2/2019 at 8:51 PM. Helped by Shawn Snider and Christine Wright.

We located the car online and sent an email stating that we were interested in looking at the vehicle. Shawn Snider responded within 5 or 10 minutes, told us all about the car and gave us his best price. When we arrived, he had the car ready for us to see and test drive. He carefully explained all the features of the car and let us take it for a test drive. The best part of buying the car is that we knew the price and we didn't have to sit and wait while he went back to the manager to see if they could give it to us at that price. We hate waiting 20 minutes while they discuss the deal. We agreed on the price (he even gave us an extra $100 off) and while Shawn wrote up the contract, he had the service department clean the car and fill it up with gas. We were in and out in no time. Best car buying experience we have ever had.

I would recommend this dealer.