Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service b5

By Garcia’s, on 2/19/2018 at 3:20 PM. Helped by Jesse shop guy and josh rice.

Service guy Jesse n josh rice were awesome very professional at what they do treated n answered all my questions I would recommend any Mercedes Benz owner to come here for service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer in Texas. Trevor Anderson was amazing

By Frank1111 on 2/16/2018 at 3:20 PM. Helped by Trevor Anderson.

Trevor Anderson took care of us and he made sure that we find the car that met our needs and budget. I really appreciate the whole team at San Antonio Mercedes, they dont pressurise to buy but they guide you to make your own informed decision .Mike Hernandez was owesome and I will cherish their hospitality. Shame I won’t get to drive it , my wife won’t let me !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection for License Renewal

By joe085 on 2/8/2018 at 3:49 PM. Helped by Tyler Jordan.

I've owned my Mercedes for 18 years. I have always used my dealer for all my service needs. They have always done a great job. I brought my car in on a very busy Wednesday morning was told the time it would take to do my inspection, which I found acceptable.. When my car was ready the inspection needed required no maintenance. They gave me a courtesy car wash and even cleaned the windows inside and out. I was well pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Service

By Glc-300 on 2/2/2018 at 3:54 AM. Helped by Chrissy S..

I was greeted right away. Was told to go to waiting area where there was refreshments and snacks. Comfortable chairs, tv, internet. Only waited 5 minutes before service manager Chrissy called my name and confirmed what was to be done. 2 minutes later was met by the courtesy car guy who gave me keys to car. 5 hrs later i was called and car was ready and all washed.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

brakes

By abby17 on 1/10/2018 at 7:59 PM. Helped by Tyler.

poor service. at some point i was told inspection and brakes will be done then later told i had to buy a new tire to get inspection done

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase

By Rick S on 1/9/2018 at 1:23 AM. Helped by Mychal Payne.

Mychal Payne provided exceptional service with my purchase of a 2018 SLC 300! I’ve driven a vette for over 30 years, but I’m extremely pleased with my new Mercedes! Even after the purchase, Mychal has been available to help me appreciate all the bells and whistles of the vehicle. Many thanks Mychal!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience!

By AlexH on 1/4/2018 at 4:12 PM. Helped by Francisco.

I have leased and purchased many cars/trucks in my lifetime, and this is buy far the best experience I have ever had with a car dealership. Our salesman Francisco was absolutely fantastic! From top two bottom, I would highly recommend Mercedes-Benz of San Antonio.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceed Expectations

By Mark Melish on 1/2/2018 at 3:19 AM. Helped by Joshua Rice.

I bought my car in Houston but have had all my service in San Antonio. I was not receiving the service I expected in the San Antonio area until I went to Mercedes Benz of San Antonio. They have always been very accommodating and trustworthy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional experience and service!

By Retsubs on 12/28/2017 at 1:33 PM. Helped by Chrissy.

MB of San Antonio always treats you like family, their service department sets the bar for others to follow! As a first time Benz owner, I feel relieved that I made the right choice in a luxury car, these guys go above and beyond to make the experience great. Jim Karnes City

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Jpaiz95 on 12/27/2017 at 4:38 PM. Helped by Jeff Sauceda.

MB of SA is a great service/dealership. They are always prompt and are ready when I drop off my vehicle. I definitely recommend anyone thinking of buying a car to visit this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class

By New to Dealer on 12/11/2017 at 2:32 PM. Helped by N/A.

First time visiting the dealership for service and was very pleased with excellent customer service I received. Great!!!Very Pleased!!!!!Keep up the good work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Professional service

By Carl Z on 12/13/2017 at 2:14 PM. Helped by Ryan Lyssy.

I have been a client of this dealership since 1993, and they always go above and beyond for their customers. I recently had my car in for routine maintenance and they did a great job, leaving my car running at tip-top performance, plus cleaned my car inside and out ! Thank you MBSA !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The problem was resolved

By nalvarado on 12/9/2017 at 2:36 AM. Helped by Josh.

Mercedes-Benz repair the part which was caused by the service department and no fault of mine. The handle the problem professionally and with the upmost respect. The lobby staff was also professional and made you feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By Dlwest01 on 12/7/2017 at 8:03 PM. Helped by Chrissy and Jesse.

I've owned many different luxury cars over the years and have stayed with Mercedes now for about 15 years. I've stayed in part because of the extremely high level of service I receive when I drop my car off without an appointment with Chrissy at Mercedes of San Antonio. Jesse does a great job on the intake process and Chrissy always insures that I know what is going on, how much it will cost to repair, and when it will be ready. Fantastic experience every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Customer Service

By Stephanie C on 12/7/2017 at 10:29 PM. Helped by Joey Rodriquez and Trevor.

This is the second vehicle I've leased from this dealership. Excellent sales customer service! The sales team listens, doesn't play games, and works with you to get you the vehicle you want!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Luxery Service For Every Customer

By tlj4361 on 12/6/2017 at 1:57 PM. Helped by Mr. Saucedo (in the past) and Mr. Rice for the most recent service..

I have dealt with 3 different Mercedes dealerships after having bought my CPO ML350. While it may not have been a new car it was certified and had a great warranty. I never in a million years thought that I would get the same blue chip services from a different dealership than where I bought it. SATX Mercedes is simply the best. They are very professional and always treat me as if I had bought a top of the line brand new car! I love that I know I can rely on my personal service advisor and my car is being cared for (as am I) just like a car that had been purchased brand new. I am, and will always be a loyal Mercedes driver and my cars will come from SATX!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Carguy on 11/28/2017 at 1:09 AM. Helped by Tyler Jordan.

Tyler continues to provide us with personalised, professional service every time. This time we had a gasoline leak, potentially dangerous, so he had it repaired the same day. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great routine service

By Bigguy on 11/24/2017 at 1:44 PM. Helped by 3.

You schedule your service on their webpage. SHow up and they take care of it just like they promised. Easy peasy. and they are gracious and knowledgeable. A great partner to have when you own a nice vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Manager went beyond expectations

By Koors on 11/21/2017 at 12:16 AM. Helped by Crissy S..

Service manager exceeded my expectations on Service Performed. However, I will be happy when construction in the service area is complete. Car was covered in dust after it went through the car wash. Couldn't be helped, they did their best under the conditions they are working with.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Covered under Warranty

By tom on 11/13/2017 at 2:33 PM. Helped by Tyler.

Tyler was very helpful! Happy with the service. I had a hood sensor that needed to be adjusted and break petal adjustment needed as well, all service covered under warranty very pleased!

I would recommend this dealer.