Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

always the best

By Mike on 7/30/2018 at 4:18 PM. Helped by Rick Barrow.

Ricky Barrow as always was comprehensive in taking care of our needs on our new Mercedes. We love the service we are getting! Strongly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Same-ole, Same-ole!

By M-B Driver on 6/21/2018 at 5:18 PM. Helped by Gary Sauter.

Same-ole, Same ole Great service from the shop and my Service Professional, Gary Sauter. Brian Fowler runs a tight ship in the M-B of SA. I keep going back for service on my cars even though there are cheaper places that service Mercedes cars in San Antonio.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By EL on 6/21/2018 at 3:04 PM. Helped by Marty.

Dropped off my vehicle for a factory recall & was treated very professional & treated like I was royalty. I would highly recommend this dealership to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routin serevice due.

By Jesus123 on 6/14/2018 at 3:20 PM. Helped by Jaime.

I travel to SA for my car services from Laredo, Texas. (CLS 550). I only allow MB of SA to work on my car, due to my trust I have developed over the years. My wife’s car (C-300) goes through the same rule. Thanks you MB if SA for all the other extras you have provide to our family, like free pick up transportation and car wash after my car service. This type of service make us the MB owners feel very special. Thanks again and see you all soon. JP from Laredo, Texas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

“A” Service

By FrbSA on 6/13/2018 at 11:56 AM. Helped by Jeffery Sauceda.

Jeffery Sauceda did his usual fine service in our ML. Everyone was very professional and the car came back quicker than expected. Thanks for the loaner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By George c on 6/8/2018 at 3:23 PM. Helped by Trent, Matt (Honda recommended us) & Aaron (AP).

The sales team were great. They answered all of our questions, made sure that we got a great deal on our CLA, & their customer service was fantastic. They were personable and not pitchy. Being at a car dealership can be drawn out and just a long process, but that team kept us in the best of spirits. They joked around with us and treated us like we were family and not just another sale! I was asked what I wanted and they put the perfect package together for me. Highly recommend!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding work

By Ed135 on 6/7/2018 at 2:16 PM. Helped by Chrissy Schroedor.

Service Department at this dealership is professional, I will highly recommend the service department to all the MB owners. Special Service adviser Chrissy Schroeder is second to none, and top notch, thank you Chrissy for taking care of my vehicle. Edgar Morales

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Tapa947 on 6/4/2018 at 3:48 PM. Helped by Tami Cline.

Have just bought a new 2018 model and I have to commend the sales representative who assisted me: Tami Cline. She was not only professional, but extremely helpful in assisting me to find the model that best suited my needs, following up with after-purchase requests and all in all contributing to make this experience a very pleasant and satisfying one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professional and prompt

By lloyd on 6/1/2018 at 1:14 PM. Helped by Eli Weingerts.

service and sales at this dealership are professional , and not "pushy" I would highly recommend ;SALES and SERVICE at this dealership . the best I have dealt with so far .

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Professional advisor

By Car guy 1523 on 5/4/2018 at 4:57 PM. Helped by n/a.

When its time for car service, Mr. Tyler Jordan is fantastic. Very professional and high class. Thank you very much and highly recommended him. You’re STAR !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flat tire

By Newnursej on 4/20/2018 at 1:48 AM. Helped by Jeff Sauceda.

My service advisor is excellent. Adresses questions and concerns immediately. They promised my car in 2 hours and called promptly when it was finished and in the allotted time frame.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism Beyond Reproach

By Chuy on 4/19/2018 at 1:19 PM. Helped by Gary Sauter, Mingo and Jesse.

If you want the best of the best I would ask for Gary Sauter. The members of his team are incredible and the attention to details are exceeded. A special thanks to Mingo (Team Member) who always keep my cars in superb condition. Continuity of care is very important to me so I always ask for Mingo to perform my service needs on all of my cars.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Center

By Maria Reyes on 4/9/2018 at 3:05 PM. Helped by Ryan Lyssy.

Ryan Lyssy is always helpful and his always excellent in communicating with us. I drop my car calls when ready to be picked up no hassle at all. Keep up the good work. Maria Reyes

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Advisor

By Carowner73 on 4/5/2018 at 8:50 PM. Helped by Jaime Barrera.

I cannot say enough of the top rate service of Jaime Barrera from Benson Mercedes-Benz dealership. He was very prompt and courteous and informative

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service and level of attention

By fjirigoyen on 3/29/2018 at 7:44 PM. Helped by Gary Sutter.

Taking the vehicles to service is always a good experience at this dealership, and our service representative is always helpful. The service and level of attention is always great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Service

By DKline on 3/27/2018 at 2:10 PM. Helped by Jeffrey Sauceda.

My service writer, Jeffrey Sauceda, did a great job getting my car in and out. Excellent communication. That's all I have to say today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check Engine Light Status Call GL550

By Mercedes Driver from Cuero TX on 3/19/2018 at 5:41 PM. Helped by Chrissy, Jared.

March 14, 2018 SERVICE VISIT Check Engine Light GL550 Chrissy greeted me within minutes of my arrival and invited me to go to waiting area where there were refreshments and snacks, comfortable chairs, tv, and internet. Only waited 5 minutes before Jared had my loaner car readied and waiting. Within 4 hours, I had a text outlining the service and advising the time that my car service would be completed, car washed and ready for pickup. Thorough, personable and efficient!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Cousin on 3/19/2018 at 4:48 PM. Helped by Ryan Lyssy.

Very helpful and did an awesome job!!!!!!!!!!!!! Would highly recommended and will definitely be back! Very professional and responsive! They even picked my car up and brought it back to me washed!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent, thorough service - with great forethought!

By SA ML350 on 3/14/2018 at 2:28 PM. Helped by Tyler, Ricardo.

Great service. Completed on deadline; recommended service package that I found to be an economical solution - good use of capital! Thanks to Tyler Jordan for always looking ahead to the next service interval and planning ahead! Convenience shuttle took me to work on time and picked me up at the end of the day - couldn't have asked for more friendly service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and support staff

By LoneRanger1966 on 3/8/2018 at 2:00 PM. Helped by John, Jeremy, Jessie and car wash guys!!.

Visited MB-SA for vehicle recall service. John Cantellop was excellent. He kept me aware of service that was scheduled to take ~5 hours. The support staff arranged A loaner car which was extremely helpful in keeping my day on schedule. All went well on pickup next morning. Thanks to John, Jeremy, Jessie for great service.

I would recommend this dealer.