Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By DevilDog on 4/29/2019 at 2:22 PM. Helped by Tiphanie Soares.

Reached out to numerous Mercedes Benz dealerships, this was by far best, fast response, worked around my situation and made it happen to get the vehicle shipped from another location to make transaction smoother-HIGHLY RECOMMEND!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tino is the best

By jrmiri on 4/24/2019 at 8:13 PM.

I recently worked with Tino and he was extremely respectful, helpful, and dedicated to an incredible customer service experience. I highly recommend working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership on the West Coast- See STEVE WILLIAMS!

By navel4012 on 1/23/2019 at 6:59 PM. Helped by Steve Williams.

I must have visited at least 30 dealerships and no one was able to offer the service that Steve Williams of Scottsdale was able to provide. He found the exact car I was looking for and was able to pull it off a shipping boat and get it shipped to their dealership. The experience was amazing, he gave me a great deal and even put a bow on the car. I highly recommend this dealership and most of all Steve Williams! I could have been more ecstatic about driving my E-450 convertible out of that dealership. Also a big plus is their customer waiting area, they have drinks and snacks which is an awesome touch!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Salespeople lie

By leel on 1/6/2019 at 5:25 PM.

I was sold a prepaid maintenance agreement and was told I could cancel at any time prior to use. I requested cancellation a few weeks after my car purchase, and before use of the maintenance agreement, and the dealership refused to cancel and honor their word. Mercedes Benz-USA would not step in to help because they said the dealership was independently owned and operated. The dealership lies just to make a few extra dollars, Stay especially far away from David Robinson...he is the worst, most insulting salesperson of the whole lot

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!!

By Layla14 on 3/3/2018 at 5:18 PM. Helped by Steve Williams.

I purchased a GLC300 from Mercedes Benz of Scottsdale and worked with Steve Williams and it was such a pleasure! From the minute I walked in to the showroom to the moment I walked out I was taken care of. I would definitely recommend visiting this Dealership and working with the great staff they have!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Purchase Experience

By marvinbadawi on 1/16/2018 at 8:35 PM.

Working with Jonathan Musil at MB of Scottsdale has been a great experience. I never purchased a vehicle out of state sight unseen, specifically a used/certified vehicle and Jonathan went above and beyond to assure me of the condition of the car, the entire purchase process, and the delivery process. Even after I received the car and voiced a few concerns, not once did I get push back. Only amazing customer service to ensure my purchase was 100% perfect. I thank Jonathan and his team for the awesome experience and of course the awesome car! I will be returning for business in the future. =)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Mercedes Store in Scottsdale

By dburdeen on 12/22/2017 at 12:15 AM. Helped by Matt Piccillo.

I am writing this review, because I have been a customer of another Mercedes store north of this one for many years. Since the buyout of this store the service and prices have deteriorated . I walked into Mercedes of Scottsdale today for the first time and was greeted enthusiastically by Steven Williams who listened to my needs and escorted me to 2 vehicles which were perfect for me. After we test drove the vehicle we sat down and spoke about a price for the car and my trade. After that he brought in the sales manager Matt Piccillo who was very easy to work with; and did everything he could to make the deal happen. Needless to say I drove the new Benz out within an hour. I recommend this place very highly. From Management through sales and service this is your place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of GLC300

By JOSEPH VEGSO on 9/28/2017 at 4:16 PM. Helped by Steven Williams.

I went on line to explore the purchase of a Mercedes SUV and saw a vehicle that interested me, I began an on-line chat with a rep who directed me to Steven Williams the local salesman. Steve followed up immediately by phone and we set up an appointment for a test drive the next day that was convenient for me. I must add that this was Steve's day off, but still made it work my schedule. He met me and had the vehicle ready for me to view and test drive. We haggled a little over my trade in but I got what I thought was a very fair trade in price and purchased a GLC 300. I was in and out with the new vehicle in under 2 1/2 hours. Steve was very professional, knowledgeable, friendly throughout the process. He has called me several times over the past week to check in with me to be sure everything is good. Overall it was probably one of my best car purchasing experiences ever. I will also add that I live 10 minutes from another Mercedes dealer but chose MB of Scottsdale because of the response from Steve. I highly recommend Steve and MB of Scottsdale.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice experience

By Wise 12345 on 8/2/2017 at 12:04 AM. Helped by Anna Bechard.

Nice experience, no pressure and sales person Anna Bechard was delightful to work with I would come back again and recommend Thank you for your help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By JaimeMueller on 6/21/2017 at 2:23 AM. Helped by John Wacker.

We bought a new car today with John Wackers help. he was very friendly and helpful and we didn't even have to spend the whole day at the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service and communication

By NatalieW on 6/14/2017 at 5:41 AM.

I purchased a vehicle that I found online. I live out of state and flew in to make my purchase. I had the pleasure of working with the internet sales manaager Jon Musil. He was up front with me from the first call. He maintained good communication with me and responded promptly to any questions I had, even on hisniff days. There were no hidden costs or surprises. The dealership is immaculate with a 2 level showroom and a climate controlled garage. Everyone was curtious and professional. They even drove me back to the airport in a private car. Prior to locating this vehicle I was looking at one at Mercedes Benz of San Deigo; my experience was so awful there I decided not to move forward with the purchase (see my full review on Yelp). I highly recommend Mercedes Benz of Scottsdale to anyone looking to purchase a new or preowned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By E350 on 5/27/2017 at 1:42 AM.

Everybody was very patient while I took my time to make a purchase I looked at and test drove many vehicles before making a final decision

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle purchase

By Dr. Fred on 5/26/2017 at 12:08 AM.

Went to M.B. of Scottsdale to purchase a GLE350, and it proved to be a very good experience. Bojan Savic did an outstanding job and the result was consummating a deal. He was very patient, explaining in appropriate detail questions, and providing explanations of same. I had used them in the past so I had high expectations, which were met and exceeded. The dealership is to be commended for having sales staff such as Bojan, and I will definitely be a repeat customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure

By New car on 5/25/2017 at 11:03 PM. Helped by Troy Toenjes.

Made buying a new car a pleasure. All employees knew their products and made purchasing a car a real pleasure, no back and forth bargaining. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People Great Service

By Ari on 5/25/2017 at 8:06 PM. Helped by Naomi Kline.

Tino and Naomi are a knowledgeable and friendly team that will help make The car buying experience seamless and enjoyable. They have the best interest of their clients at heart!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ejh123 on 5/25/2017 at 8:00 PM. Helped by Naomi Kline.

Great experience working with Tito and his assistant Naomi, both were very accommodating and made me feel welcome and at ease with my visit, and were able to answer any questions/concerns I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle all smiles

By Aj frederick on 5/24/2017 at 8:47 PM. Helped by Giovanni.

I went in looking for a new lease and was able to leave with one. Giovanni (hope that's spelt right) was extremely friendly and prompt. There was no back and fourth haggle I told him what I was comfortable with and he made it happen. Will def be back when it's time to exchange.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience

By psychdoc on 5/1/2017 at 6:50 PM.

We ordered our 2017 GLC through Marty Jaffe who, by the way, is one heck of a great of a great leasing consultant. As a matter of fact, we had leased through Marty once before and were sure happy to do this again. He is courteous, listens to what you want and does everything he can to ensure that the lease process is as smooth and seamless as possible. Amazing in his depth of knowledge and his willingness to keep you informed all along the way. Would we lease with Marty again ... ABSOLUTELY!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive buying experience

By ConradS on 4/30/2017 at 5:16 PM.

We purchased our first new MB at the MB Scottsdale dealership last month and had a great overall experience. I highly recommend dealing with Bojan Savic who provided us with fantastic service throughout our month-long courtship and negotiation. He was personable, attentive, humorous and appropriately persistent. It got me early on that he truly enjoyed his job. Frankly, I enjoyed the entire process of negotiation because Bojan came along for the ride. It was great. Finance office couldn't have been more professional, knowledgeable and helpful. Happy to recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By nordav on 4/29/2017 at 8:44 AM.

on my visit to Mercedes Benz of Scottsdale I talked to Bojan Savic. I think this was my first time talking to a real car sales professional. Amazing knowledge and understanding of the cars. It is very rare to meet someone that likes and enjoys what they do. I will schedule my next appointment and hopefully test drive of GLS 63 with Bojan.

I would recommend this dealer.