Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very rued rued people on sales even towing customer car wit

By Robi@5388 on 6/3/2019 at 2:09 AM. Helped by Taylor & other female very rued female that he assigns to me I can’t believe she works with customer.

In Seattle Mercedes Benz the sales people are very rued disrespectful un professional stuff u will meet they post price less because they have attitude people won’t come here un less they see some very cheap + they towing customer car with out notice to move the car simply they towing any customer car if not parked at front the the most worest place in Washington state is Mercedes Benz of Seattle.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car service ever

By Beck120 on 3/29/2019 at 12:12 AM. Helped by Keith Lindel, Bob Barlow.

I wouldn’t send my worst enemy to this dealership- they kept my car for over 8 months with no loaner car and returned my car with the battery defective, refused to replace it ( batteries get defective after sitting for that long). Bob Barlow and Patrick Hennessy are one of worst communicators and liars, this people have no respect for a customer after receiving money from them. But my experience with Mercedes Benz of Seattle was terrible I lost money, time and suffered lots stress and mental anguish dealing with them. The level of arrogance and willingness to lie to a customer at this place is beyond anything normal. You get a better service in third world country than you will get from them. They could have remove my battery from the car and save it from damage but they didn’t and refused to replace it. Ignore my advice of not going there at your own peril.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent!

By ANGELACONSULTANT on 1/7/2019 at 10:11 PM. Helped by Brian Nelson was my service advisor.

Brian was great and others there that provided great customer experience. It reminds me to always consider taking my car back to the dealer, sometimes due to time I feel like its easier to go down the street but you guys make it so easy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Go Bright Friday

By HARRISONFAMILY1999 on 1/4/2019 at 6:50 PM.

My experience was awesome, Bright Friday was very professional and efficient. I was aware of everything they did, he kept me informed. I appreciated the loaner vehicle that we had until the paperwork was completed. Bright and Chris found us an offer that was acceptable to us, we were not aware that they were still trying to find us a vehicle after we rejected the first offer. Excellent customer service, we will definitely recommend MB of Seattle, and my team Bright and Friday. This is our 5th vehicle from Mercedes and we are happy!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Warranty issues Sprinter Van

By scammed on 1/3/2019 at 2:08 PM. Helped by Patrick Linke, Ed Wagor.

Wish I could give an negative review. I am speaking to the service department of Mercedes Benz Seattle. I am in the middle of the worst service experience of my life. I dropped off my car for a Nox sensor replacement as my check engine light came on. My original appointment was on the 26th but they moved the appointment to Friday December 28th because a recall part was not in. On that Friday I dropped off my car at 8:00. At 11:00 I got a call that the cost of the sensors was 2,000. But I had reviewed my warranty information and it clearly stated that Nox sensor was covered in the California Emission warranty which Washington state participates in. So I wanted clarity. I called back at 11:30 to ask. My service manager was not available left a message with the receptionist. I called back at 12:30, I called back at 1:30, I called back at 2:30, I called back 3:30 and finally got Patrick on the phone. I explained the list that I was looking at and he could pull up the same thing on his computer. He then said that he had to check with his manager. I did not get a call back till 5:30 when I was at a holiday function. His response was that the car had to be purchased in California. I had a lawyer review the language of the warranty and that statement was flat out false. But at this time the shop was closed for 5 days because of the new year. I asked if I could get it back and the answer was no because it was taken apart and the work day was over. So I went in to the dealership on Wednesday the 2nd of the year to have a conversation and get an explanation. I spoke again to my service manager Patrick and his supervisor. They said they would run this through their warranty manager. Which I would have assumed they had already done but not explanation of that. I literally paced in front of the service desk where 8 people are sitting for 2 hours waiting for a response. Only to be told that the 5 year warranty is past its warranty which any buffoon can tell. I was told that I had to call Mercedes Benz. I was dumbfounded as I was in the Mercedes Benz dealership. But they said I had to call corporate to request a claim. So I did and literally have to wait another 24 hours to hear back. So this is still unresolved but I would say never take a vehicle into Mercedes Benz Seattle for service especially if you suspect something is under warranty. They work hard to avoid upholding their end of the bargain.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Repeated awesome experience

By Saleem Memon on 12/23/2018 at 2:25 AM. Helped by Stori Haug.

I came for my yearly service and airbag recall and change. It's amazing that how well oiled this place is. Amazing service everytime, nicest people, helping and make everything easy, love it especially Stori Haug she is just awesome and makes you feel welcome. Extremly cautious about the pick and drop service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very thorough and attentive service

By kevmck on 12/20/2018 at 8:21 PM. Helped by Liz Davis.

Great customer service and attention to details. They worked hard to research an unusual problem until they found a solution, keeping me informed at each stage of the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smart Car Service

By RONNIE62V on 12/19/2018 at 8:55 PM. Helped by Brian Nelson, Charles Guidrey.

Took my car in for it's annual service. The work was performed actually ahead of the promised time. The customer service with service advisor Brian Nelson and shuttle driver Charles Guidrey was excellent. Very happy customer!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A2 Service

By BTKSPIRIT on 12/18/2018 at 10:44 PM.

The service was completely in a timely manner, Service adviser Bill Nelson and customer service was excellent. Transportation was also provided, I would highly recommend the dealership.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

B1 Service

By MUKILTEO2001 on 12/18/2018 at 12:48 AM. Helped by Brian Nelson.

Price as quoted. Time as promised. No surprises overall. Rather, I feel the B1 service is a bit overrated for a 2-year new car with 15K miles. Of course, that’s the manufacturer’s specification. Satisfied with dealer’s service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On the spot window repair

By Jennn on 12/18/2018 at 12:03 AM. Helped by Liz? David Morman.

It was a freezing day, my window switch broke as i was rolling it up, i drove into the shop and was out less than an hour later. THAT is service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10 star service from start to finish!

By LEDONIADW on 12/17/2018 at 10:29 PM. Helped by Bill.

This place is just amazing in service and customer focus. From the early morning smile of the person who checked me in, to the courtesy ride, status update and car pick up. I am always so pleased to have Bill as my trusted advisor and love the dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By MELISSA.HAYAKAWA on 12/17/2018 at 10:09 AM. Helped by Keith Heindel, Samantha Mount.

Keith and Samantha were exhaustive in their efforts to solve my problem. Im very happy with their service and communication. They are efficient, caring, and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service

By reallife on 12/17/2018 at 6:43 AM. Helped by Stori Haug.

I’ve been having my 2006 SLK 55 serviced at Mercedes Benz of Seattle for several years. It’s a bit of a drive for me but worth it. I recommend especially, my Service Rep, Stori Haug. She is always attentive and provides excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By ZAKHAROV967 on 12/17/2018 at 5:04 AM.

I Am very pleased with the service of this delaetship - they made me feel very important and listened to my requests! Would definelty reccomend this place to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just a service

By theonlyania on 12/16/2018 at 8:50 PM. Helped by Brian Nelson.

Only reason I bring my car to Mercedes Benz of Seattle is cause Brian Nelson. He the only person I trust with my car! I’ve been bringing my car to Brian Nelson about four years now And never had problems with it ! I’m always highly satisfied with the services thanks Brian !

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
5   Friendliness
3   Overall Experience
1   Price

Friendly but poor follow up on rental car request

By ROBBIETRADAL on 12/16/2018 at 6:59 PM. Helped by Name not listed.

Great customer service from the start.... except i requested a loaner car while my car was having 1800 worth of work done to it. No one ever got back to me on that so I had to find my own rental car . Since I didn’t buy the car there I think that is why they didn’t offer that service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By PHILIPR26 on 12/16/2018 at 5:08 PM. Helped by Stori Haug.

Brought the other car in for service and it was excellent, as always. Stori is well versed in taking care of these cars and addresses everything clearly and honestly. She is customer focused and takes great pride in her work - my household is very appreciative!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick and professional

By GENE.D on 12/16/2018 at 4:35 PM. Helped by Liz.

Just brought my car in for 40K service. Called only the day before and they took me promptly. Was handled as promised and actually came in a few dollars less than estimate. Car was washed on return. They offered two way ride

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MB Seattle is customer centric

By tarademick on 12/16/2018 at 12:07 AM. Helped by Stori Haug.

I had my 2010 MB serviced today and the scheduling, shuttle and service on my car was amazing. It it obvious that the team is thinking about the customer experience and I appreciate it! The service was a required airbag replacement and they washed and vacuumed my car. Impressive!

I would recommend this dealer.