Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Promised The Best, Was Given Nothing, Except Anxiety

By CXADVOCATE on 1/26/2017 at 6:06 AM. Helped by Mike Chaplin, Lloyd Nickel.

Never in my life have I leased a vehicle. My late husband was a diesel mechanic. All of the vehicles our family had were hand picked, inspected and paid for in cash. Our family has the luxury of an having an "In house" mechanic. After 9 years of being a widow, the burden of maintaining a vehicle became to much. Mercedes Bens, although expensive, was who I trusted to end the burden. By a simple Google search of the phrase, "The best or nothing" you'll find Mercedes Benz owns the top 3-6 spots on the first page of the google search. "The best or nothing" is a Branded Phrase used by Mercedes Bens, a company founded in 1886 that consistently revolutionized the automotive industry..decade after decade. In today's uber competitive global market based around technologies, you would assume these luxury branded companies would have an understanding of how to retain their customers. Mercedes Bens is Not the only company with high tech vehicles. The technologies in these luxury vehicles changes ever single Year. Lexus & Audi create vehicles with similar if not better technologies options than Mercedes Bens, BMW & Cadillac. Based from my experience with Luxury Auto-malls executives, it is obvious Customer Service, Customer Care is non existent. When I leased my C300 from Mercedes Bens, My expectations were simple. If my car broke down I expected to be taken care. Basically any unforeseen issues involving my vehicle would be taken care of with the ease of a phone call. A company that was on my side, that took care of me and didn't expect me to know anything about the engineering or mechanical specifications of the vehicle. I simply wanted to know I had was being taken care of when issues arose with my vehicle. The Slogan "The best or nothing" along with the Branded promises made by Mercedes Bens had paid off for the Mercedes Bens Marketing team. The only problem was execution, they failed in every way possible to ensure they retained me as a client. After my 2015 C300 was involved in a Single-vehicle collision that required mechanical and body repairs. It was a Shock when the dealership refused to assist me in providing a loaner vehicle. The body shop that is also owned by the same company as Luxury Auto Mall (Abra body shop) also refused to provide me with transportation. Considering my lease payment is over $600.00 a month and my perfect payment history through over half of the lease, one would assume it would be top priority to take care of its client. Not Once did anyone in these companies ask me if I was ok, or how they could help me. No... they simply left me stranded. I was forced to rent a vehicle for 30 days, costing me thousands of dollars, on top of that I still have to pay a nearly $700.00 lease payment for a vehicle that sat outside the body shop for over a month. I urge every person shopping for a luxury vehicle to shop at Lexus or Audi. The True value in the Luxury market is Client Care. Mercedes Bens and Luxury Auto Mall do not value their clients. Maybe the Irony here is the Slogan... "The best or nothing" The best I did not get, but the company delivered Hard on "Nothing". IF YOU'RE IN THE MARKET FOR A LUXURY VEHICLE, THE ONLY TEST DRIVE THAT REALLY MATTERS IS THE SERVICE AND CARE PROVIDED BY THE INDIVIDUALS THAT PUNCH IN AND OUT EVERY DAY. TEST THE PEOPLE INSIDE EVERY DEPARTMENT. VISIT THE DEALERSHIP FOR 3-6 MONTHS PRIOR TO MAKING YOUR DECISION ON A VEHICLE. THE BIGGEST VALUE TO US AS CONSUMERS IS THE CARE PROVIDED. I am currently in the process of writing a detailed book explaining this entire situation. This book will share my experiences that I will share to the world for free. I will be making an educational video explaining my situation in depth and detail so that all of the hard working millennials who will be transitioning to the luxury vehicle market can make an educated buying decision. The last thing I want to see happen is a young family get stranded by a brand they trusted to take care of their families during the hardest times of life.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best experience purchasing a vehicle .

By Larry and Judy Dahl on 10/19/2016 at 1:39 AM. Helped by Jeff Driver Spencer Imus Andy.

We recently purchased a Mercedes-Benz and it was a wonderful experience. Jeff Driver made our visit wonderful. He was welcoming..personable.. and informative. The best experience ever! We'd recommend him .. he's awesome! The staff that we dealt with were exceptional and helpful !! Great Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a smile

By tomandmichelle.kresko on 7/30/2014 at 9:20 PM. Helped by Steven.

They made my service a priority, even though it was late in the day. Steven made sure that i understood the issues with my Suburban, and even had it washed. Awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I found this C300 4Matic on the internet. I felt I could...

By ktmgreen on 3/3/2014 at 6:09 PM.

I found this C300 4Matic on the internet. I felt I could buy with confidence because I was getting a Certified Previously Owned vehicle. Gordon gave me a great price and agreed to pick me up from the airport since I live out of town. The car was ready when I got there. It was immaculate, really immaculate. Just as advertised. Gordon spent the time reviewing the finer points of the vehicle and made sure I was comfortable with all the details. The customer service was above and beyond as far as I was concerned. We left the dealership when the temperature was 1 degree with falling snow. Our lengthy trip back to our home town had it all. We encountered light snow, heavy snow, slush, frozen roads, 30 knot crosswinds with blowing snow, unplowed snow chewed up with chains and covered with freezing rain. The car ran like a fine machine, it kept us warm and safe. Mercedes 4Matic system is an engineering marvel in my mind. I never felt nervous or out of control, the car did everything I asked of it and seemed to be saying "What else have you got?" My only question now is, "Why didn't I buy a Mercedes sooner?"

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The worst experience... Unfriendly bit more important I...

By Azzammk on 10/24/2013 at 4:55 PM. Helped by Unsure about the name.

The worst experience... Unfriendly bit more important I asked for written report about damaged build in camera and they refused and it's not covered by warranty... How it comes they can give written report about damaged thing... And when I asked to talk to a manager they said he is off for next week and no managers now.. The worst experience

I would not recommend this dealer.