Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.6  
Friendliness
3.6  
Overall Experience
3.5  
Price
3.3  
Quality of Work
3.2  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Chantel Kelly on 10/18/2019 at 5:34 PM.

When I walked in I knew I would purchase my Mercedes that day. Awesome customer service and Monty Johnson was the best‼️ . I absolutely love my car.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

AWFUL New Service Manager!!!

By sm4u on 10/14/2019 at 11:59 PM. Helped by Chanelle in svc.

I came to the location after being disappointed from a previous service visit. So I came back and tried visited again for the 2nd time and I have noticed that there have been some changes to the staff and management. At first I was pleasantly surprised, but then after meeting the current staff, new faces, it seems to be that there is still a disconnect at this dealership. Let me say this, I generally do not write emails or reviews, but I felt I had to do so on this visit, since this will be my last!! While I was getting coffee, I overheard a caucasian male, of what appeared to be management being somewhat dismissive of a non-white employee and also made a comment that "they need to go" to another caucasian male. So I asked a sales person who he was and they mentioned he was the new Service manager! To my appaul I asked the gentlemen, who I could contact for management issues and also the owner of the store, so I'm including all in this email. I am in no way stating racism, but I can tell this male is New since I have never seen him and he was very cocky and almost smug with his demeanor. I was looking for a car, but I will take my business elsewhere. Especially since I came in to get my car washed and have my filter changed and was there for 3 hours!! I just wanted you to know and to maybe have a conversation with who you have as management and who is representing your location, which is already a store with a horrible reputation!! S. Smith

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent service and guidance by Mr. Monty Johnson. He...

By Gautam on 10/9/2019 at 3:44 PM.

Excellent service and guidance by Mr. Monty Johnson. He was very patient and answered all our questions to make us feel comfortable. We had a good time at the dealership and are very happy with our new purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I am so thankful I came to Mercedes-Benz of South...

By SaalihahM on 10/3/2019 at 3:55 PM. Helped by Robert Holley.

I am so thankful I came to Mercedes-Benz of South Atlanta. My dealer was great and found the best deal for me! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Everyone was so helpful from the beginning of the process...

By Bert Dozier on 10/1/2019 at 5:21 PM. Helped by Robert Holley & Rich (finance manager).

Everyone was so helpful from the beginning of the process until the end.I was pleased 8years ago and more pleased this time. Will be back again!!

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

I had a horrible experience starting out. 4 of the people...

By Zinger C. on 9/30/2019 at 10:42 PM.

I had a horrible experience starting out. 4 of the people who started working with me left. My order was cancelled & no one reached out to me. This whole process has taken 9 months. After speaking to the general manager, Jeff Keith & Monty were assigned to help me. In contrast, they were very professional. Monty definitely compensated for the experience I had prior. He had a warm demeanor & was very knowledgeable about the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Satisfied Customer" Y Peek

By Y Peek on 9/30/2019 at 2:55 AM. Helped by Taylor, Jeremy.

Service Advisor was friendly and very helpful in providing the service needed for my vehicle repairs. Thanks to Jeremy Taylor for all his good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Barbara on 9/28/2019 at 9:33 PM. Helped by Rich Muhammad.

John Culbreth, the salesman, was very knowledgeable of inventory and worked with us to find the vehicle that had the features we wanted, then worked to give us the deal we desired. The finance manager was very professional and diligent in searching for finance terms which met our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customers ❤️❤️❤️❤️❤️❤️❤️

By Lisa Mattox on 9/27/2019 at 1:51 PM. Helped by Jeremy Taylor .... Steven and Ian in service ... Assistant Micheal all had the best experience.

The service department has great customer services first thanks too Steven and Ian in repairs for the excellent service on getting my car off the tow ... second thanks to Jeremy Taylor Service Advisor for the great expectation and professionalism ???????? And Thanks to The ManagementTeam ???????? For the excellent service in training the staff to be there best ?????????? To Mr Redden for Hiring great people everyone was motivated and speaking and providing were to go sit complementary snacks ???????? These individuals will make Mercedes of South Atlanta go a long way ?????????? Your team made my day ,,,,,,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car experience

By Shaneesa on 9/26/2019 at 7:53 PM.

Everyone was friendly, the process wasn’t time consuming, I was greeted and assisted as soon as I walked in the door. I would highly recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfaction

By Bishop on 9/19/2019 at 1:06 AM. Helped by Michael Goggins.

This reviews is call satisfaction because I was satisfied and pleased with the service I received. My sale rep was wonderful and the process of meeting my need was a blessing. Thank you

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Excellent Customer Service!

By Monique on 9/13/2019 at 11:38 AM. Helped by Edward Hines, Richard Muhammad.

Everyone greeted us and made me feel welcome! The process of purchasing a vehicle was efficient from beginning to end. I am very happy with my new car and how I was treated!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Excellent sales and finance office experience

By Melissa on 9/10/2019 at 3:53 PM. Helped by DeMarcus Burnett.

DeMarcus was thorough and answered all of my questions during the sales process. Provided test drives as needed. Monty was excellent in explaining the finance options and when I inquired about leasing, he shifted with me to work through that option, which I ultimately selected. I enjoyed the experience and look forward to referring others.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Professional, knowledgeable, friendly

By Jacklb on 9/9/2019 at 9:54 PM. Helped by Edward, Rich, Chante and Don.

As one should expect from a Mercedes Benz dealership, everyone was knowledgeable and professional. The big surprise is they also were friendly and fun! They all worked hard to make the deal work for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprised

By LF on 9/7/2019 at 6:36 PM. Helped by Jeremy Taylor.

Had to carry my E Series in for a sensor issue. I have to admit that i did not see good reviews on this dealership but decided to give them a chance because of their close proximity to my work and home. Jeremy Taylor was my service advisor. He did an excellent job on keeping me informed and even showing me how to use the many options on my car. I would 100 percent recommend this dealership and Jeremy for all your service needs. Jeremy- thank you ! You are truly the best at what you do!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service! Smooth process!

By Ginamc on 9/6/2019 at 7:08 PM. Helped by Tara.

Monty and Tara provided excellent customer service with a smiling face. Both were very knowledgeable and made the process stress free. Highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five stars !

By Lia & Aleks on 8/28/2019 at 4:13 PM. Helped by Demarcus Burnett & Bryan Davis.

I am very thankful to Demarcus Burnett and Bryan Davis for the service and for finding the car that we needed I highly recommend this Dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Maxine7 on 8/30/2019 at 1:51 PM.

I am so happy with my new purchase & my buying experience was amazing. My representative was very knowledgeable and courteous and I walked out a happy Benz customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Failing to disclose information

By Dotherightthing1stX on 8/29/2019 at 4:05 AM.

Information was hidden and not provided to me regarding the purchase of the vehicle I leased for four years. I received an unexpected bill for the lease after I purchased the car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My sale person was awesome. Robert Holly.

By Cherie on 8/28/2019 at 6:02 PM. Helped by Robter Holly my sales person.

I was very pleased with my sales person .Robert Hilly and the G M was very nice. Came and spoke with me. To see if I was happy with the car a was looking at. And if there was anything he could do He is a very nice man. The financing manger was nice also. It was an over all very nice experience. I will tell anyone who ask where did I Purchase my car ? I would tell them to go to Atlanta South Mercedes Benz

I would recommend this dealer.