Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Beyond the Call

By CraigHorn on 11/16/2018 at 5:50 PM. Helped by Mobile Service Technician Justin.

No one wants to be stranded on the side of I-77 with a flat tire in the rain and after dark. But that is what happened last night. We called Mercedes Roadside Assist and after a 2-hr wait, we heard from the tow company that they had gone north to Huntersville instead of south to Rock Hill (and beyond) in spite of very specific directions to the contrary. South Charlotte Mercedes Benz came to the rescue. One phone call and they promptly sent a service truck and rescued us in spite of the late hour. Mobile Service Technician Justin was warm and cordial and very quickly got us on the road. The Service Manager Aundre Newman stayed late to insure our prompt care and Service Advisor Jamie-Lynn Scheuneman quickly assured us that all was in hand, promptly got us in a loaner car and insured that every detail for our comfort was looked after. The level of care, service, and follow-up has been unexcelled. We are fortunate indeed to have this excellent company in our area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Group of Guys!!! Patient, Knowledgable, Best service

By Isabel0205 on 11/15/2018 at 12:11 AM.

I had originally came into the dealership in February 2018. I met John Sims the salesman, He heard what I had to say, was informative and didn't pressure me into buying a car. I was on the fence about trading in my car at the time..YES, I was attached to my gas guzzling, loud, show stopping truck and it was a bit emotional. John was very professional touching base via email later that day, thank goodness because after many months and many dealerships, I circled back to him. Although I had purchased from another local dealer in the past, I combed my email for John's information. With his busy Saturday schedule, he welcomed me coming in on such short notice. Once there he made sure I was well received and managed to have a few of his co-workers keep me entertained and further educated on the Mercedes brand. It was a long day as I was so indecisive and sadly didn't have my husband around to help. After calling in my son and his friends, I was happy to find my new car and came home with a car that is fuel efficient with a splash of my personality. I can not thank Efrem Lambert and Bobby Sabates for keeping me company and looking after me while John Sims did everything to make it happen!!!!!!!!! Class and integrity........BEST GUYS IN MERCEDES!!!!!! 5 stars is not enough to give them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledge and efficiency go hand in hand........

By Leslie & Tim on 11/13/2018 at 1:24 AM.

Want to thank Pat Oberer for his patience and endurance during our experience with Mercedes Benz of South Charlotte!! Very knowledgable in the finance field and the final closing of a deal. We truly appreciate his help with everything....... a great guy! Thanks again, Leslie & Tim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very courteous and friendly. Also, they offer good competit

By carnut on 11/9/2018 at 6:29 PM.

Always feel important as a customer. Gary makes you feel important and wants to help you make the best choice for your desire. Never pressures you to buy but helps you make the best choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Continuing Great Experiences with this dealer and salesman

By NavyGoat on 11/2/2018 at 6:04 PM.

We have purchased Mercedes-Benz, both new and pre-owned, from sales consultant Gary Childers for over 20 years. Gary makes the process informative, pleasant, and efficient. We joked with the General Manager that if Gary retires, they will have to retire his jersey and hang it from the rafters. I highly recommend Gary and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Car Buying Experience

By Cheryl on 11/2/2018 at 4:58 PM.

Gary Childers is absolutely the best sales consultant with whom I have ever dealt. He strives to provide the best sales experience possible. Gary is exceptionally efficient and responsive and patiently worked with me through every step of buying a new vehicle. I found it so reassuring to work with someone I have found to be such a trustworthy person, keeps a focus on that which is in the best interest of the customer, and works diligently to make certain he delivers an overall satisfying car buying experience. What a great asset Mercedes-Benz of South Charlotte has in a sales consultant the caliber of Gary Childers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Raqanda123 on 10/31/2018 at 8:30 PM.

Amazing experience with mike on my 2017 GLC 300 I’ve never had such a pleasant car buying experience. Buying used or new I would recommend mike. I came all the way from Greensboro and I would do that again for this experience any time. Rashanda lowuery

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership

By Hyounng lee on 10/31/2018 at 7:32 PM.

Mike was excellent in helping me purchase my first Mercedes which was a 2014 E350. He ensured that I knew the ins and the outs of the car by the time I left the lot. The process was smooth and easy and I would recommend Mike and Mercedes-Benz of South Charlotte to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!! Exceptional!!!! Experience!!!

By Carlton@2018 on 10/31/2018 at 3:26 PM.

Presently, I have purchase 3 Mercedes from Efram Lambert with Henderick and sent 5 person to also purchase mercedez. I went to Henderick again on last to see about get another mercedez, once realizing that the atophere was not the same due to the person who sold me and my friends our cars was no longer there. After contacting him I came and purchase a truck, my husband a car and my son a truck all on last week. I am presently contacting friends to ensure them to come to a place of excellent, exceptional, experience were all people are treated with pride and dignity regardless of choice of mercedez. Thank you again Mr. Efram Lambert

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience. I would recommend.

By SGood32 on 10/30/2018 at 3:52 PM.

Working with Darrell Kimrey was great! I went in looking just to look and ended up walking away with a very fair deal and purchasing a car. Darrell was very knowledgeable about the cars and made it an enjoyable experience. Marc Bartalini also helped out with the financing side of things and made it a breeze. I would definitely recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect auto buying experience

By aesthetics on 10/29/2018 at 7:59 PM.

Working with Bobby Sabates was an absolute pleasure! My wife and I found the perfect car for her and were offered a completely fair"win-win" purchase price. I would advise anyone considering a Mercedes Benz to visit Mercedes Benz of South Charlotte and ask for Bobby. You will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The David Rodriguez Experience

By JohnnyBBad on 10/23/2018 at 8:24 PM.

David Rodriguez is the best high line car professional I’ve encountered. His smooth character and non pressure style go a long way in making you feel comfortable in this very important decision, making an investment in a luxury automobile. I highly recommend David because he anticipates your needs and does everything he can to make sure you aren’t just satisfied with your purchase, you are ecstatic !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Swanson on 10/19/2018 at 2:20 PM.

Great experience. Would definitely come back. Big thanks to dave Rodriguez for all the help. Fast, friendly service. Would definitely recommend you guys to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience - friendly & knowledgeable staff!

By Reid Sanders on 10/15/2018 at 5:16 PM. Helped by Jonathan Emmanuel.

I recently purchased a vehicle from MB of South Charlotte and had a great experience. I worked with Bobby Sabates to make my decision and he was very knowledgeable and helpful. I would highly recommend both the dealership and Bobby if you are thinking of purchasing a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A pleasure to deal with

By Jeff on 10/1/2018 at 11:08 AM.

It was a pleasure to work with Gary Childers. We found Gary to be an experienced professional who knows his product well, and when he was unsure of an answer, he said so and got the answer for us. Working with Gary made us feel very good about our purchase. Jonathan Emmanuel demonstrated the various features and systems of the car with us prior to leaving the dealership. Jonathan is very knowledgeable and thorough, and was very patient in answering our questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car purchase experience.

By perfectionist on 10/2/2018 at 7:05 PM.

I have purchased 3 Mercedes from this dealership with excellent experiences. Darrel Kimrey is a very knowledgeable salesman and quite versed on his products. Very professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable and professional.

By Mxmoney on 9/30/2018 at 3:38 PM.

I highly recommend Efrem. If you are buying a new car and value your time than you owe it to yourself to work with a professional. Someone you can trust that will give you the honest feedback and high level of professionalism. Efrem knows the cars features inside and out. He even programmed my garage door opener. Five stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent experience

By Yessir on 9/29/2018 at 11:10 PM.

The sales and delivery department was exceptional. I have owned many, many MERCEDES BENZ vehicles over the years. They were all bought from other dealers. Gary Childers, my sales representative at this dealership was truly a pleasure with whom to work. He made the process seamless in every way. MB of South Charlotte goes way beyond the scope of your every day luxury car dealer. I have no doubt that the follow up and service will be equal to the purchase experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unparalleled Service

By Leonhardt4 on 9/28/2018 at 11:33 PM.

What wonderful service from start to finish! Our salesman Gary Childers was so pleasant and kind when I contacted him about needing service on my 2018 GLS550. He arrived at my residence with loaner and took mine in to be serviced. Seriously, I felt like a princess! What other dealerships offer this kind of treatment. I would highly recommend the dealership and Gary Childers in particular to anyone looking for a great car buying experience and unparalleled service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A fun, No pressure Purchase

By sab/jrb on 9/24/2018 at 12:24 AM.

My wife and I met with Mr. Gary Childers on July 24, 2018 to purchase a 2019 E-450 Coupe. Mr. Childers was very courteous and professional throughout our discussion and attentive to the details relating to this vehicle. In a very short time we had agreed on, what I considered, a competitive, fair price and placed the vehicle order. Mr. Childers advised that the vehicle should arrive by September 30th. We received a call and took delivery of the vehicle on September 21st. This transaction from start to finish was a pleasure---Mr. Childers integrity, professionalism and vehicle knowledge made this and enjoyable experience---Thank You! Susan/Jim Brooks

I would recommend this dealer.