Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

New lease

By Artist on 5/31/2019 at 6:20 PM. Helped by Jim O’Conner and Shane.

Both Jim O’Conner and manager Shane could not have been easier to work with. Accommodating and helpful. Jim went out of his way to make the car experience a pleasant one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MB South Hampton - terrific!

By Simon1818 on 5/29/2019 at 5:34 PM. Helped by Shaine.

Fantastic service, diligent, personable & willing to do the little things without being asked. Very friendly and accommodating. The team consistently delivers superb customer service for a demanding customer base.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes Benz GLC 300

By Denainct on 5/28/2019 at 7:21 PM.

Exceptional personal service from start to finish with Sales Manager Shane Chesney and Sales Associate Ken Jones. Professional and courteous throughout and very thorough with demonstration of vehicle. Very prompt in responding to questions and explanation of any concerns. Highly recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure!

By Missy on 5/28/2019 at 11:24 PM. Helped by Shane Chesney.

Candece was professional, friendly and knowledgeable and made purchasing a new car a pleasure! She took the time to introduce me to Shane and they have both been in touch since I took delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection, regular maintenance

By Myself on 5/6/2019 at 1:20 PM. Helped by Alex at reception.

Andy was VERY professional & helpful: Alex was also very helpful & personable........ restroom was a little funky, which has never been my experience at Mercedes Southampton

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd Lease at Mercedes-Benz of Southampton 5 Stars

By Michele Southampton on 5/3/2019 at 7:24 PM. Helped by Shane Chesney, Sales Mgr and Michael Baumann, Sales.

We have leased two other vehicles from MB of Southampton. They have always been excellent to work with. We currently lease a GLE350 and today leased another one. I arrived to talk about leasing a second vehicle with Michael Baumann. Michael sat with me to go over the available cars and we decided on a GLE400. Michael was a pleasure to work with! He made the process painless. No pressure what so ever. Shane Chesney, the sales manager, joined us near the end of the negotiation to confirm the price that I was looking for. I appreciated his personal attention. Both Shane and Michael were a pleasure to work with and I would recommend them and MB of Southampton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Best experience!

By Virginia on 4/28/2019 at 2:44 PM.

Had a wonderful experience with our saleswoman Candece. Extraordinarily knowledgeable, helpful and congenial. Went to the showroom just to look and drove out with a beautiful new car. I doubt I will ever purchase anything other than a Mercedes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Yolanda on 4/25/2019 at 4:55 PM. Helped by Shane Chesney.

The service at Mercedes Benz of south Hamption was nothing but exceptional. The staff here was extremely professional and helpful. Both Candice and Shane were

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding professionalism

By Melanie on 4/23/2019 at 9:47 PM. Helped by SHANE. MICHAEL MONGELLUZZO.

The product knowledge the courtesy and the general demeanor of every single person in that show room is outstanding… Never made for one second to feel like you were not the most important customer in the world it was a pleasurable ride from beginning to end no pun intended the entire staff works homogenously and professionally to give utmost satisfaction

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andy Rocks

By ArtDealer2385 on 4/5/2019 at 10:45 PM. Helped by John, service manager.

I've been owning a myriad of Mercedes, lastly the limited edition 130, and other cars and this service department is wonderful and Andy brings knowledge and a level of convenience that only improves the experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a new vehicle

By Mstone3025 on 3/25/2019 at 3:45 AM.

The service I received was outstanding. The sales agent was open minded, listened to my needs and came up with a favorable offer. Truely professional and a friendly group of people you will love doing business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service. Bryan was very helpful.

By Ft. Lauderdale on 2/23/2019 at 9:21 PM. Helped by Dealt with Bryan Walsh.

Bryan was very helpful. I did not have a current insurance card needed for a loaner. Bryan called Allstate and got a copy emailed to him in just minutes.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Replace tire

By Kevin69 on 2/23/2019 at 7:54 PM.

Great service and very friendly. Needs to have a tire replaced and they got me in the next day and did the job within a reasonable period of time. Also washed the car for free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Cardani622 on 1/26/2019 at 6:16 PM.

I have been dealing with Andy for over five years Andy is always professional and courteous. A pleasure to deal with. I will continue to recommend him to my friends and colleagues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Picked up new GLC

By BobSouthampton on 1/17/2019 at 3:34 PM. Helped by Sales Mgr.

I had a great experience in picking up my new GLC 4 matic from Mercedes of Southampton The paperwork was prepared so going through the process was seamless Candece , Anthony and the Sales Mgr made me feel confident in getting the vehicle through the sales, finance and delivery process This inspired me to consider another Mercedes and since my other C300 was older i ordered a 2019 CLA 4 matic which is due in soon I highly recommend Mercedes of Southampton as it is well run and Customer is First!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Mark Rothberg on 12/17/2018 at 6:05 PM. Helped by Bryan Walsh.

Bryan Walsh was very professional and experienced. Would strongly recommend Bryan and the service department. Pleasant waiting room with good coffee!! Friendly receptionist and employees.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Walk away

By Disappointed on 12/4/2018 at 12:55 PM. Helped by Jen, vehicle registration., horrible customer service..

Walk away from this dealer before you’re greatly disappointed by their “B-Team” effort. They have zero sense of urgency toward customers. When I walked in there wasn’t anyone around, no receptionist, no sales person, nobody asked if i needed help. After picking up my vehicle, I called, emailed, texted various associates including my sales associate the status of my registration, No answers from any, now this is a Mercedes Benz dealer, not a used car lot, so much for “The Best Or Nothing” It wasn’t until I contact MB HQ to intervene. That was the only time I received a return call from a manager, Jen in SHMB vehicle registration, never returned my Call. Ken, no return call, email, text. I purchased the vehicle on the 3rd, the registration paperwork didn’t leave the dealer until the 19th, incompetence at its finest! if you want to get ignored after your purchase buy here. My recommendation is to walk away, give your business to a dealer who wants you as a valued MB customer. So my vehicle was parked until my registration came thru, Two weeks after my temp tags expired. Walk away from this place before you’re disappointed as I was. I received no applogy or speedy registration service refund or discount for their incompetence. SHMB is the Worse dealer we’ve dealt with in over 21 years of owning MB vehicles. Spread the word and walk away!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A+ Repair Work

By Emory1756 on 11/9/2018 at 2:49 PM.

Major repair work needed on the trunk of my E 320. Not worked properly for quite some and then it suffered a major malfunction when it wouldn’t close manually the other day. Better than new now!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

customer service

By Lucy on 11/1/2018 at 1:29 AM.

Anthony is always helpful when ever I visit the show room ...most trust worthy and knowledgeable ..it's always positive experience . I will be back and looking forward to purchasing again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By cary885 on 10/1/2018 at 12:36 PM. Helped by Bryan Walsh.

I was pleased with every aspect of the service and highly recommend. Bryan Walsh in service is excellent. From drop off to pickup all was great.

I would recommend this dealer.