Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Answer the Phone!

By Dadecann on 8/19/2019 at 4:55 PM. Helped by Brad Shrank.

Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great folks.

By JohnS on 8/9/2019 at 10:43 PM.

Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer that treats the customer right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, extremely,extremely polite and kind service

By fargo on 8/4/2019 at 2:08 PM.

Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andrew Sofiakis made our car exerience Fun!

By Leslie on 6/23/2019 at 1:01 PM.

My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no pressure. He goes above and beyond to make you comfortable with your car buying. We bought a GLC 300, Beautiful midnight blue with saddle leather. While we were there we both seen a car pull in and it was for sale. It was Hot to say the least! It was a SL 550 with a convertible hard top, with 15K original miles on it. We went back the next day and bought it. 2 cars in 2 days from Andrew. I really liked how he sells, he makes you feel very good in your choices, decisions, and helped us thru every step. I can actually say this was our first time not feeling pressure from a salesperson. Best experience ever! Craig Falkenthal -General Manager took the time to come meet us and congratulated us on our new cars. What a Great guy! Very professional! Gene Woods- Finance Guy really works with you and helps you get the best financing available. This Mercedes Dealer Gets 5 ***** all day long! Leslie & Maurice St. Charles IL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Rate Service

By Rosebud on 5/31/2019 at 10:45 PM. Helped by Bill Spencer.

Bill was so patient and explained everything. Not only did i have questions but my husband did as well. since this was my first annual service visit, he even spoke with my husband over the phone to make sure everyone was comfortable and happy. everyone i encountered was so friendly and polite. A very enjoyable experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely Horrendous Experience. Snobby and rude place!

By Dissapointed AMG Owner on 4/25/2019 at 6:34 PM. Helped by Ron in Serice.

Obviously this dealership doesn't need their customers! Rude and dismissive Sales people, seriously poor service people and when it comes to building trust with a customer they are pathetic! When we were first shopping for a car in 2018 the sales people were so rude I was definitely not going to spend my money there. 6 months later we ended up buying our first AMG from a different place. We then decided to give this dealership a second chance since they are literally 7 min from our house. We bought into a $6000 winter/summer tire storage deal. When I came in 2 months later with a nail in my tire the service guy is showing me the door to take it to Discount Tire instead. Really, take your $150,000 car to discount tire? So much for service! The final nail in the coffin was when their porter brings me a loaner car to change the winter tires and pulls out on a 35mph road in sports mode punching it to 55 and jamming the breaks so the motor sputters in front of my doorstep. Really?? We didn't buy this expensive car so every come by guy that works there can abuse it!! I think this place needs a reality check!! A. Not every customer walks in with a suit and Gucci bag. B. Customers don't like their cars ABUSED!! Mercedes in Germany, please take notice! This dealership gives your brand a bad rep!! Future customers: Take your well earned money and spend it in a place that appreciates you!! You guys lost one customer today, and our three teenagers most definitely will not get a Mercedes!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient and attentive

By Bdubs on 4/17/2019 at 3:10 PM.

The online do it yourself service appointment system is very convenient. I came in with a mailer for discounted service that I didn’t exactly qualify for. Brad the service writer worked with me on discounted price anyway. Because the time allotted was longer than I expected I was offered a loner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

enjoyable, efficient

By MichaelZ on 4/1/2019 at 4:18 PM.

I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car came in last week, I went to St. Charles to pick it up. The gentlemen I worked with( Gene Woods, Zachary Smith And Craig Falkenthal) were an absolute pleasure to buy a car from. Their price was fair, they were patient in explaining everything and reviewed the functions of my car thoroughly. It was completely a great experience. I will definitely be back!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I will never shop here again!

By w.s. on 3/31/2019 at 1:06 PM. Helped by cant remember sales person's name.

I attempted to buy a new GLA from Mercedes Benz of St. Charles. Worst buying experience ever. This is my second attempt at buying a car from them. First time was a couple years ago and I couldn't even get a salesperson to acknowledge me. That time I went to Motorwerks in Hoffman Estates and we drove away in a car in less than an hour. In our most recent visit, we were once again treated like our business didn't matter. We were treated rudely and without regard. We left there, proceeded to MW of Barrington and bought a car there without the drama. I absolutely recommend that you stay away from this dealership. There are plenty other places to shop where the staff will treat you as a valued customer. Even though this dealership is just a couple miles from my house, I won't even stop there for an oil change.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and friendly peole

By Mauro P Trevisani on 3/30/2019 at 4:32 PM.

They are always on time, return your car clean and neat, the service is great and lovely and friendly people. Mark Matuszewski does an extra mile all the time. Fully recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent attention to detail

By M on 3/27/2019 at 2:52 AM.

Every aspect of my experience with the service department was incredibly easy, professional and thorough. I was notified every step of the way when an issued had been found and then resolved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check engine light came on

By Suzy on 3/15/2019 at 11:30 PM.

Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experiences surpassing expectations

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sprinter oil change

By Gb on 3/6/2019 at 5:13 PM.

Awesome job and no delays . Mark is great. The work was done professionally . It is hard to find a dealership that works on our navion rv.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best!

By Str888oop on 1/25/2019 at 4:12 PM. Helped by Dave and all the other people o. Service sept..

St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous environment! I will never go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with, had a loaner at the ready!

By tkveton on 1/10/2019 at 12:03 AM.

Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick stop in for repair on my fuel door

By Mrs E on 11/15/2018 at 4:00 PM.

Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it and got everything done on the spot while I waited. That was wonderful saving me time and an extra trip! He is all about service and fixing problems!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work

By Mtpklp on 11/14/2018 at 3:02 PM. Helped by Ron.

Great work at MB st Charles. Go to MB of st Charles and you will be happy with your decision. Always professional and reliable for sure

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Overcharge

By patricia34 on 10/8/2018 at 5:06 AM. Helped by Tony Clarke (parts) Overcharges vehicles in shop.

Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on parts pricing on cars in the shop only. For sprinter vans they usually sell there DPF a little to high and they usually keep the core with them so they can return to MercedesBenz and get credit back for them not the customer. Smart cars are the worst because this location is one of the only few left in Illinois still providing services to this vehicles. Just because there always nice to you don't mean they can't rip you off.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By DG on 10/2/2018 at 5:25 PM.

Great service from Dean he is very knowledgeable and friendly. I enjoy dealing with him when my needs service. I would recommend this dealership to others.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service and friendly people

By Mauro P Trevisani on 10/2/2018 at 5:12 PM.

Great customer orientation, the service was done one time and fantastic job done by Mark Matuszewski . Great at follow up as well. I'm extremely happy with that dealership.

I would recommend this dealer.