Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer to shop with!

By Porsche Macan on 3/26/2019 at 3:26 PM.

The used car center at Mercedes Benz of Tyler is atypical of other used lots - it was actually a pleasant experience! Brandon Stewart was our salesperson and he was great: Straightforward and not pushy, easy to work with, honest, and followed up on what he said he would do! Brandon answered all of our questions with honestly, clarity and thoroughness! I never once felt pressured or pushed. This dealership is gracious, fast and listened to us. They took very good care of us! GREAT EXPERIENCE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great people to work with

By George on 3/20/2019 at 8:12 PM.

My wife went looking for a ml350 and they had one . we went for a test drive and found the perfect car. Brandon was very helpful. He took great care of us. I think that All the people that we worked with were very helpful. The finance department was geat. They saved us money on the financeing. I would highly recommend Mercedes Benz of Tyler to anyone looking to by a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really enjoyed the new car purchase with Kelly

By ReviewerVR on 2/11/2019 at 9:17 PM.

Kelly was incredible to work with on my new Mercedes purchase. She made the entire experience efficient through understanding what I wanted and communicating responsively. When I went to take delivery, the entire team was friendly and welcoming. I really enjoyed the experience and will definitely contact Kelly and her team for future purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Place!

By Adam123 on 2/6/2019 at 8:45 PM. Helped by Brian Duck, Laura Landrum, Tim- Porter.

My Salesman Brian Duck was awesome. He’s very knowledgeable and gave us all the information we needed to purchase our New E300. SPECTACULAR CAR

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Mercedes owner

By Kathryn on 2/1/2019 at 9:01 PM. Helped by Laura Landrum, Stuart Kazlow.

Kelly Morgan was extremely attentive to my needs as I priced vehicles and compared dealerships. She truly listened to my concerns and quickly followed up with answers. Kelly made herself available even outside dealership hours if I had a question. While some salespeople seem to hover to the point of being a nuisance, this was not the case with Kelly. I am so pleased that I was able to deal with Kelly from the beginning of the 'looking' stage through driving the car off the property. The price of the vehicle and services offered put Mercedes -Benz of Tyler at the top of my list. The extra services offered of loaners and even picking up my vehicle and delivering it should I have a need were wonderful options this dealership makes available to those who purchase a vehicle from them. Because the time which was convenient for me to pick up my car conflicted with a previous appointment for Kelly, she planned my arrival to meet with Michael McLaughlin to begin the paperwork process. Then Stuart Kazlow plainly explained additional options and services. By this time, Kelly had returned and introduced me to Laura Landrum. Laura set up the Mercedes app and clearly explained the features of my new vehicle. Laura was relaxed and enjoyable. Kelly made certain all my questions were answered and I was completely comfortable before driving my new Mercedes out of the dealership's driveway. If the service department is as detailed as Kelly and her team, Mercedes-Benz of Tyler will find me as a repeat customer!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car Issues ALL the TIME

By nothappywithmercedes on 1/28/2019 at 7:55 PM. Helped by Matt Hampton, Scott Reed.

I bought a certified pre-owned Mercedes GL and it has been in the shop for multiple issues. (Major issues such as having the catalytic converter replaced all the way down to little rattles) It has left me stranded with my kids on multiple occasions. When they do have it in the shop it is for weeks at a time. Currently they have had my car 2 weeks and 6 days this time. The car is not dependable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By JerryB on 1/6/2019 at 10:47 PM. Helped by Jeremy.

Recently my daughter and I purchased an automobile from Mercedes-Benz of Tyler, Texas. Although it was not a new vehicle or even a Mercedes for that matter, it may as well have been as to the treatment we received from the sales staff. They seemed very determined to make sure every detail of the transaction was handled in a first class manner. Not only so but we actually had a lot of fun with two of the sales associates in particular, Kelly Morgan with new car sales and Brandon Stewart with pre-owned cars. I can't say I have ever laughed more or had more fun buying a car from a dealer anywhere in my life. I am an 80 year old man, so that covers a lot of car buying! I should also mention the car we bought was in like new condition, with extraordinarily low mileage. We ran a computer search in a radius of 200 miles of Nacogdoches and the car we bought was far and above a better buy than any thing else we found. If you are looking for an excellent automobile, new or used, we highly recommend Mercedes-Benz of Tyler. And be sure to ask for Kelly or Brandon. Jerry Branch and daughter, Monica Gryder

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest salespersons!

By thesanders02 on 12/30/2018 at 2:37 AM. Helped by Gregory Lillich 5 star rating also!.

Great service through the entire process. My salesmen were Brandon Stewart and Gregory Lillich. From the time my spouse and I arrived the the red carpet was rolled out and the great service started. They were the BEST!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Pleasant Experience

By Doug on 12/11/2018 at 2:22 PM. Helped by Greg Lillich.

I purchased a used car at Mercedes Benz of Tyler on December 5, 2018. Greg Lillich the salesman was helpful and no pressure. This was a pleasant buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Robbo on 12/11/2018 at 2:34 AM. Helped by Greg Lillich.

Greg Lillich and the whole team at Mercedes-Benz of Tyler were fantastic to work with. I found the vehicle online 2 1/2 hours away. I decided to purchase the vehicle and made the 5 hr round trip. Everything was just as advertised and everything I had hoped. It has been a great experience all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable experience

By BigTex on 11/10/2018 at 5:26 PM.

Recently, we decided to shop for a Mercedes Benz SUV. While there are many to choose from, Brandon helped us narrow our choices and was instrumental in helping us identify the right one. In addition, he was able to quickly finalize the deal and we drove away feeling very good with our purchase. I highly recommend Brandon as well as the Mercedes Benz dealership.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor quality of material and customer service

By AOH on 10/2/2018 at 1:35 AM. Helped by Matt.

experienced negative customer service and a service dept who would not address the defective marterial issues on my car. I was told that the defective items which were replaced under warranty and were failing again would only do it again. So they basically said I was wasting my time and theirs with this issue.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Efficient Informative Personable Fabulous

By JimmyD on 8/21/2018 at 4:03 AM. Helped by Concierge Laura.

Kelly Morgan is an amazing person with whom to work! She’s at all times available for questions and provides clear concise informative service with a warm kindness complete with a professionalism beyond expectations! Her presence with this transaction equals the likelihood that I will become a loyal client of Mercedes Benz of Tyler! Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelly Morgan

By Hawkins-Cooks, Angela on 8/16/2018 at 12:01 AM.

I gained a great friend.. Thank you for your great service. Kelly did what she could to make me a very happy and satisfied individual.. I appreciate you so very much...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelly Morgan at Mercedes-Benz Tyler

By donj@car123.com on 8/15/2018 at 9:13 PM.

Mercedes-Benz Tyler Our family has purchased three Mercedes in the last three years from one dealership and one sales person, Kelly Morgan. This is the first automobile sales experience that I have ever felt comfortable with consistently. . For knowledge and professionalism is top notch, but she also has a Great personality that immediately puts you at ease. Our family recommend her highly and we will purchase Mercedes from no other dealership. .

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Car Purchase

By VickiC. on 8/15/2018 at 8:59 PM.

I recently purchased an E300 from Mercedes of Tyler. I received exactly what I wanted from a wonderful sales person Kelly Morgan. She listen to what I wanted and delivered very quickly . Thank you Kelly for all of your hard work and keeping your customers happy. Much love and success to you and your Mercedes family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Saleman

By Cat on 8/15/2018 at 3:38 AM.

I recently bought my first Mercedes and from the moment I walked in the door I was greeted by my salesman, Brandon Stewart, who was very polite, well mannered and Who was willing to help me with any questions I might have. He made me feel very comfortable and I knew that he was getting the best deal that I could afford and what a phenomenal job he did. I love my new Mercedes. Thank you Brandon and Stewart

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A return customer

By Carl on 8/15/2018 at 3:37 AM.

I've bought a number of cars during my lifetime but this was the first time I've been a repeat customer. Brandon Stewart was such a pleasure to deal with the first time he sold us a car that we returned for another. As long as he sells cars we'll check with him first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service!

By Jessie on 8/15/2018 at 2:58 AM.

Brandon Stewart delivered the best service I've ever experienced from a dealership. He went beyond my expectations in helping me to close the deal at a fair price and made sure I was more than happy with the choice I made. Thank you Brandon Stewart.!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Researchrebel! on 8/14/2018 at 6:04 PM.

Excellent service by Brandon Stewart!! Seamless purchase and went above and beyond to get me in my dream car as quickly as possible. Highly recommend and ask for Brandon!!

I would recommend this dealer.