Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class

By MB Guy on 3/19/2019 at 4:10 PM. Helped by Pat Evans and Carl. Urba.

Safety, reliability, and style. M-B has been in our family since 1988, when the repair costs of our BMWs became unsustainable. Ever since, we have driven literally more than 250,000 miles miles without incident and with full confidence of safety, comfort, and performance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Donovon Stone is timely, friendly, and informative.

By Kgiacolone on 3/17/2019 at 10:56 AM.

This is my second car with Donovon and my son's first. My son is getting ready to graduate medical school and couldn't wait to buy car of his own and Donovon was just the right person for him, he took care of everything. We are very pleased!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Efdobie on 3/4/2019 at 9:09 PM.

Hadrian was extremely helpful in helping me not only purchase the car I love but also in selling my for my vehicle. I highly recommend him! Thank you Hadrian!

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Bad and very dissapointing experience

By RobertNolan50 on 3/9/2019 at 6:19 AM.

The vehicle would not unlock, lock or even start when I came to the dealership to take delivery. What was supposed to take 45 minutes to 1 hour too 5 hours and I still did not even get my vehicle, they had to give me a loaner. Then the vehicle still has many computer issues which are even MAJOR safety concerns. I travel extensively so I have only been able to inform the dealership and my attorney about the problems. I cannot even get a bill to begin paying for the remainder of the vehicle, I have had to turn it over for my attorney to obtain. Tish was the salesperson, she did great for what she had to work with.

I would not recommend this dealer.

Overall Rating

2.6  

4   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Bought a used car. Battery went out in less than a year. Oil

By Marham63 on 3/1/2019 at 3:19 PM. Helped by Tisha.

Oil light cane on after 3 months of purchase tire pressure light cane on after a week of purchase. One of batteries went dead in less than year of purchase. Thought about trading it in found out it had been in an accident and repaired and had not been reported. But manager at another car dealership said they had over charged me greatly for the car. He shook his head. I was scammed. Would not purchase or send any one else to Charles Barker dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hadrian is an awesome salesman

By Jason wilson on 3/6/2019 at 4:52 PM.

We have been working with Hadrian for a long time. He is very knowledgeable with MB. We will buy with him again. Thank you Hadrian for all your help. Looking forward to the GLC 63

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Mercedes E450 Convertible

By SimoA6 on 3/6/2019 at 3:33 AM.

Bought this for my wife's birthday and she is completely over the moon!! Mercedes salesman Donovan Stone worked tirelessly to help me build the perfect gift and then followed it from build to delivery. Outstanding work!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By John1963 on 3/1/2019 at 3:52 PM.

Knowledgeable salesman, easy terms, and precise delivery characterize tje purchase of our vehicle. Agent Stone was instrumental in directing us toward the right used vehicle to purchase. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

To a friend

By stevebattle33 on 3/4/2019 at 1:11 AM.

Friendly car dealership and great service. Also kept in touch with me . And always help me and Tish was with every step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No stress, very friendly and extremely knowledgeable!!

By Happy driver on 2/28/2019 at 1:25 AM.

Our consultant, Glenn Frankel, was absolutely wonderful. He is not the typical pushy sales person that most dealers have. He allowed us to look, and was extremely knowledgeable about every vehicle we showed an interest in. Because is was so cold out, we went inside and looked and sat in the cars and found the perfect one for us! He gave us all the information about both leasing and buying, which was extremely helpful. We decided to purchase our car and he made the buying process so easy. He took care of all the settings in our car and told us everything about it and left himself open to contact him if we ever need him to help us with our car. This was an awesome experience!! I have told all my friends about my experience at Mercedes Benz of Va. Beach!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership and Staff

By BobA1968 on 2/14/2019 at 9:46 AM.

I needed to upgrade to a newer Mercedes Benz that was smaller to replace the 2015 ML350 that I acquired 3 years before from Charles Barker. Hadrian Apoderado has been my Sales Rep for many years and always ensured that I was a satisfied customer. He identified a great looking GLC 300 series that was loaded with the color schemes and features that I requested. My wife and I drove away in less that 90 minute with the turbocharged GLC that is terrific. Yogi Jaffee, Manager, ensured that the price abd deal was proper for my budget and is a cordial professional. Charles Barker is a great dealership that I highly recommend for everyone, if needing a Mercedes Benz or other major brand they sell . Robert and Tricia A.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By Pastor on 2/5/2019 at 6:27 PM.

Stoped in just to look. Walked out with a beautiful automobile. Could not be happier. Salesman was on point with everything. Plan on coming back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Donovan is AWESOME

By Nicole Long on 2/5/2019 at 12:41 AM.

Thanks to CB and Donovan for providing A Plus customer service. I highly recommend Donovan and CB to anyone looking to purchase their next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and caring

By Benzstar913 on 2/3/2019 at 1:25 AM.

Recently purchased my fourth Mercedes and was extremely pleased. Sean Garwood helped my wife and I obtain a vehicle with very specific colors, interior and exterior, as well as options we wanted. After locating the GLC Coupe it was delivered a few days later. The transaction with trades and USAA certificate went smoothly and efficiently....

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Stellar client advisor, but management needs improvement.

By jc2019 on 1/30/2019 at 9:47 PM. Helped by Manager (Yogi Jaffee?).

I recently bought a GLC 300 from MB of VA Beach. Is the first vehicle I purchase at this dealership as I am new to the area. Although I had an excellent interaction with my client advisor (Tish), I was thoroughly disappointed with the management of MB of VA Beach for the following reasons: 1-I was not satisfied with the initial responses to my inquiries from the first service advisor (Jim)I contacted by email, as he gave me the wrong information and rather than rectify it left me a VM asking me to make an appt to come in to discuss. I went in person to specifically seek a different service advisor and that is how I met Tish. This triggered a territorial client advisor battle where I ended up feeling like the property of an advisor despite me clearly stating my preference to work with Tish. I think the correct thing to do in that situation is let the client work with the CA he/she feels most comfortable with and prefers. Not wanting to get into the middle of this, I went to a different dealer, had a deal in place that fell because of a recall issue, so I gave Tish another opportunity eventually leading to the purchase of a GLC 300 through her. 2-I wanted to negotiate a purchase of a second vehicle through European Delivery. The manager was not willing to negotiate, claiming the MB ED is a "cut and dry" program and no dealer discounts are possible, which I knew was not the case. He also initially told me that the discount on the vehicle I wanted was 5% when it was actually 7%. The manager when I corrected the 5% vs 7% error and gave him a second chance to negotiate on a sale of a second vehicle in one visit responded that the European service tells us the price and that there "never" has been any negotiating. Knowing this to be factually incorrect I ended up arranging ED with a different dealer at a 10% discount of US MSRP. 3-After finalizing the deal for the GLC I made the mistake of requesting the courtesy of receiving the vehicle as a "courtesy delivery". Manager responded that with ED delivery the dealer that sells the car has to receive it and that his dealership would not accept the liability. I presume he is either resentful or ignorant of the fact that there are multiple dealers in my area who do accept courtesy deliveries, which is what I have arranged with the dealer I bought the vehicle from. In summary, being a repeat MB customer, never having an experience like this with my other MB purchases, and given what has to be either shady negotiating tactics or ignorance regarding the incorrect information provided to me by the manager regarding the euro delivery process I left with the impression that the manager was not straightforward by claiming facts about European Delivery process I suspect he is not familiar with. I would definitely deal with Tish again, but not while this dealership remains under current management. I feel sorry given my interaction with the CA, who handled very well the difficult situation of being caught in the middle, that I can't give the dealer more than 2 stars based on the interactions with management. P.D.: All the interactions with the manager where by message through my CA. I never spoke with him on the phone or in person.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Diana the best service advisor

By Dick Peter on 1/28/2019 at 9:24 PM. Helped by Diana.

I am the proud owner of a few Mercedes Benz, my 2014 SLK CarbonLook Edition is my pride and joy. When I moved back to Hampton Va, I decided to drive to the other side of the water for my service needs to Charles Barker Mercedes Service. I have had some issues, which is expected, with my previous service advisor, who I will not name but no longer works there which has nothing to do with me. I refused to deal with a liar so I started using another advisor, who’s name is Diana and I could not be happier. Diana is honest, she communicates, she is hands down the reason I continue to drive 45 mins to THIS dealership instead of 10 mins to the one closer to me. I let the Service Manager know how happy I am with Diana but he informed me she is only the express service team advisor but does fill in from time to time for advisors when they are out. It seems my current advisor has been out a few times and honestly I’ve never met him, but Diana does his job in his absence. My SLK has now been there for over a week. Diana started my case on this and has kept me up to date on what my expected service completion time is and everything, even though my service advisor is back, which he did call me to tell me my car was completed. But when I asked him specific questions about my rather extensive service, he said according to the paperwork, that was done. Diana is the kind of service advisor that wouldn’t say that, she would find out to give a 100% definite answer. She truly goes well above and beyond to make sure the customer is happier when they leave from service than when they walked in, even though all Mercedes owners know our wallets are not happier ha ha. Diana should be a full time service advisor without a doubt. If not run the entire service area, which the way she works in that place from what I see, already does do a lot for just a fill in and express service advisor.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Overall

By Winter 2019 on 1/27/2019 at 8:27 PM.

Excellent service, friendly greeting, very helpful ! I highly recommend this dealership. And Andy is very professional with his quality of work. He considers about everything... thank you so much Andy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a new vehicle.

By Idg on 1/4/2019 at 11:40 PM.

The entire team was knowledgeable, friendly, and went above and beyond to help me with my purchase. The entire process was easy and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Mercedes

By BigMike123 on 1/3/2019 at 7:46 PM.

Andrew Becker is a tremendous asset to your team. He went above and beyond the call of duty to see that I was completely satisfied. If there is an artwork to car buying experience, he owns the blueprint. I would recommend everyone I know to come see him. I am still gushing about my New Mercedes Benz. Thank you Andrew.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tme and customer relationship

By Kingnoma on 12/20/2018 at 5:16 PM.

Andy is a great guy, I wasn't going to buy this car this year but Andy make me want to. He has a great customer relationship, things move real fast why I work with him.

I would recommend this dealer.