Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just gets better!

By carbuff on 6/15/2019 at 1:46 AM. Helped by Greg.

Hadrian Apoderado is the consummate salesman. He is as honest as well as tenacious. I simply give him my specs and he searches relentlessly until he finds my car! My wife and I have purchased our last six Mercedes from him and could not be happier with the negotiations. Everyone we deal with at the dealership is top notch. Service is a breeze with professionals like Pat Evans and Sheri Meyers. Kudos to the entire team!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love yourself first!

By Islandgirl1966 on 6/3/2019 at 9:35 PM.

Tish was amazing! I told her my budget and what I was looking for and she called with a vehicle for me to see. It was the best Saturday afternoon I’ve had in a while not to mention I made a new friend! Tish’s customer service is beyond extraordinary! Service excellence!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Excellence as Always

By Wells808 on 6/9/2019 at 2:44 PM. Helped by Greg who helped with financing..

I recently had my second exceptional purchase experience with Hadrian Apoderado. He’s the true definition of a great salesman. Forever grateful for his expertise, wisdom, and counsel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ms Benz on 6/3/2019 at 12:38 AM.

I had am a long time customer of this dealership. I am loyal to the dealership and loyal to the Mercedes-Benz brand because of the wonderful experiences I receive with the purchase and service of my vehicles. In particular my salesman Hadrian whom I would recommend for anyone looking to purchase a vehicle and receive excellent service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

My buying experience

By Trayburn1 on 6/2/2019 at 7:16 PM.

Adam Mayassi was my sales person. I thought he was attentive but in a low key manner. He made the buying process very positive. I would recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Glad I came to Charles Barker Mercedes

By MBfamilyforever on 6/2/2019 at 1:27 AM.

What started off as a “kicking the tires” on a Sunday lead me to a dealership where taking care of the customer and helping them with a purchase is the NUMBER ONE priority. This was my first Mercedes and from the moment I walked in the door, I knew the salesperson and the dealership were the right choice. I am thankful to have worked with Donovan Stone and Yogi Jaffee. Both of the gentlemen were men of Integrity. From negotiating the deal to delivery, everything they promised was delivered and even more. I will be a returning customer thanks to the exceptional experience. Thanks again Donovan and Yogi!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Easiest purchase ever

By M-B on 6/1/2019 at 1:25 PM.

As I was wandering around looking at cars in the lot, a friendly, polite salesman came out and asked if he could be of assistance. And from that point on car shopping became simple. Adham was extremely knowledgeable and not in the least pushy. My new car is wonderful and Adham may very well be the best salesman ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for 20 Years!!

By Luvmybenz on 5/29/2019 at 2:43 AM. Helped by Shari Meyers, Jeff (Service Manager) Diane (Service Manager).

There is a reason I have have been buying & leasing Mercedes vehicles from this dealership for 20 years - Service, Service, Service. I bought a SUV in 1999 from Glenn Frankel. I was his second customer at this dealership. To this day he remembers why I needed to buy this vehicle, who was with me at the time, and what my husband's comment was!!! Six years later Glenn visited with me while I was with Shari Meyers in Service. When the estimate was presented Glenn said, "Vivian you need a Sedan and you should lease!" I have gone from E-Diesels to an E-Turbo to the current E-4Matic. Glenn regularly calls to check on my car and I try to visit him when I am in for a Service appointment. I have just recommended a friend to Glenn who is now a proud owner of a new car! In 20 years I have only had two Service Managers, Jeff originally, and then Shari Meyers. Jeff called me by name when he returned to the dealership and always greets me when I see him. Shari is not only efficient, but an extremely caring person. She always schedules me for Service Maintenance when she is able to provide me with a loaner car. Shari remembers that our family has had some difficult times and she always inquires how we are doing. It is truly a pleasure to visit the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, hassle free experience

By tackyrichlady on 5/21/2019 at 8:56 PM.

This is our second purchase from Charles Barker Mercedes-Benz. I am now a forever customer. I have never had any other car buying experience as smooth as it is here. My first purchase from them was last year and took all of an hour and a half from selection to test drive to leaving the lot. This second time was just as simple except I came in, didn’t see anything I wanted on the lot so I shopped online, found the car & they delivered it to my home. Tory was my salesperson both times and is always patient, knowledgeable and kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Car Buying Experience!!

By rightspot19 on 5/20/2019 at 2:52 PM.

Let me tell you right away that I got an used Mercedes and the amount of professionalism shown by the staff right from the beginning to the moment I was handed over keys to my first mercedes was extraordinary. I worked with Tish and Mary, both of them who made my car buying experience a better one! I am going back to them if I need a car in future and I do recommend them highly!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!!

By ssmith6723 on 5/16/2019 at 1:36 PM. Helped by Sales Manager.

Glenn was the best sales person I could have ever asked for. He made sure that I was taken care of form start to finish and I know I can always reach out to him with my future needs. I would recommend himself and the dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply Amazing

By Carla123 on 5/5/2019 at 9:58 AM.

Experience from the initial contact to the delivery was amazing. Fast and user friendly website allowed me to select my purchase and my sales guide assisted the rest of the way

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Transparency

By Dominó on 5/3/2019 at 4:04 AM.

First of all, the dealership is beautiful and refined. Everyone there is courteous snd I love that there is always fresh coffee, drinks and breakfast. Our experience with Mr Apoderado was wonderful. We felt that we were talking to a best friend for the way he connected with us. He made us feel special and was so attentive we felt great. Mr. Apoderado is polite, charming and so knowledgeable about every model, every feature. He was kind, honest and showed leadership attributes while guiding us to make the right decision and helping us to meet our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently Outstanding

By Rackster on 4/25/2019 at 1:22 AM.

My wife and I did some shopping around for a replacement SLV as the 48-month lease on our ML 350 came to conclusion. Disillusioned, we returned to Charles Barker Mercedes-Benz to check out the new GLC 300, and the perfect vehicle was there, calling out to Michelle. I called our long-time Mercedes advisor and friend, Glenn Frankel, who put us on a velvet fast-track through a seamless, smooth and simple transition into the new MB lease. The client service was impeccable, as is this new GLC 300!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Certified Pre-owned 2016 E 350

By Steve W on 4/24/2019 at 4:43 PM.

The entire experience could not have been better. From the initial contact and throughout the purchase we were handled professionally and always with a friendly manner. My wife and I would certainly recommend this dealership and of course Tish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Plchewww on 4/19/2019 at 4:42 PM.

Tory was great !!!!!! He made sure I was clear about things and answered every question I had. He truly stayed on top of things from the beginning. Whenever I buy a new car I wish that he could be the sales person ! He’s that great !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car was delivered on time in great condition.

By klmacg on 4/12/2019 at 7:14 PM.

I was pleased with my first experience at Charles Barker Mercedes. The car buying experience was easy, enjoyable and exceeded my expectations. I would purchase a car from here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Purchase Experience

By gadog1 on 4/12/2019 at 6:08 PM. Helped by Gregory Montie.

When faced with the decision of repairing my high mileage Mercedes, or purchasing a new vehicle, it made better sense to buy. I was treated with the utmost respect from everyone that I worked with on the purchase. I did my homework up front, and I received a very fair trade in valuation, along with a great price on my new vehicle. I am thrilled with my new A220.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

General Manager

By Anoynomous on 4/4/2019 at 6:02 PM.

The customer service all around is horrible from every aspect of the imagination! The general manager is very arrogant and not personalable. Worst dealership ever

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My overall experience was outstanding.

By Linda V Williams on 3/24/2019 at 5:45 AM.

I gave a rating of 5 because of the great service provided to me. Purchasing my first Mercede-Benz (E300), I commend Mr. Adham Mayassi, salesperson, on his professionalism, customer focus, patience, answering and responding to calls promptly and ensuring I purchased what I requested and even more. As a senior I appreciated him finding the car I requested, explaining and showing me all the features on the car and the willingness to answer/explain any question asked. I appreciated the thank you gifts (mats, cup and key chains). I have never experienced this type of customer treatment when formerly purchasing a car. I pray that Mr. Mayassi car sales improve and many blessings on his career. Thank you for a job well done and YES I love my black on black E300 Mercede-Benz. Yes I would highly recommend Mr. Mayassi to anyone interested in purchasing a Mercedez-Benz/any type of car. Job well done Mr. Mayassi from a highly satisfied customer! I recommend Mr. Mayassi be awarded for reasons listed above.

I would recommend this dealer.