Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.6  
Price
4  
Quality of Work
3.7  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lost my business

By Tkdman5 on 9/22/2018 at 5:26 PM. Helped by Not important.

Brought car in 3 times - still not fixed - was told they did they correct repair - employee was very unprofessional— will not be returning - lost my business for sales and or service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Mercedes Dealership near me

By Crodriguez on 6/11/2018 at 6:19 PM. Helped by Anthony Aversa , Jason Dees.

Great service, easy and simple. They were able to provide the car I was looking for with all the features I wanted, for a great deal!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service manager rude, condescending , and Un helpful

By Philly boy on 5/14/2018 at 10:43 PM. Helped by Cory, service rep & Service Manager Tom Devine.

Brought my vehicle in early morning Mercedes-Benz Wesley chapel service department spoke to a service representative Cory, he was very rude and condescending in answering my questions About safety concerns for me and my family about my vehicle, he said I should come back the next day when my actual service representative was working. I left and came back to speak to the service director who is also very rude condescending unhelpful. As retired military and former business owner I feel disgraced and humiliated by the tone of his voice and the words in a condescending way he was speaking to me. I’ve been bringing my vehicle there for several years now and have dealt with Brian who is very polite and understanding and I’ve never had this issue I’m very upset with the treatment I was given by these two gentlemen.. Again this is not a complaint about my normal service advisor Brian Gearhart this complaint is directly related to the two gentlemen I mentioned earlier.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service Airstream Interstate (Sprinter)

By Ken on 4/25/2018 at 3:15 PM. Helped by Marc Scotch, the entire Service Staff..

Service (Marc Scotch) understands needs when you are traveling in your RV, you are living in it and cannot “Drop it off”. Marc did a fantastic job of handling a problem that was exacerbated by a previous dealer. He managed the problem that required parts not normally stocked and arranged for our needs throughout the entire time. I would recommend Marc Scotch and Mercedes Benz of Wesley Chapel, Florida for Service, especially if you have a Class B or C on a Mercedes Benz Sprinter Chassis.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
2   Overall Experience
5   Price
1   Quality of Work

Rushed deal

By Latoya Murphy on 2/27/2018 at 5:47 AM. Helped by Freddie, Elizabeth.

I was pressured to purchase a dent and protection warranty for my vehicle. I decided to not buy the warranty. When I drove the vehicle home I realized it was a scratch on the vehicle . Im. Extremely upset about the situation. The process for financing was not the greatest experience

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

No call back.

By Stan W. on 1/4/2018 at 1:12 AM. Helped by Tom (Service Advisor).

This dealership is all too anxious to sell you a car but that is where the service ends. I've made two calls to the service department concerning a SAFETY RECALL with no response from anyone at Wesley Chapel Mercedes-Benz. I've been there may times during the week. They are seldom busy. Hopefully they will soon be out of business.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Jennifer internet sales

By Gr on 12/30/2017 at 7:02 PM. Helped by Jennifer Poindexter.

Nice person to deal with , she prides herself with having integrity unlike other used car salesmen I have felt with in the past. However The finance manager recommended a extended warranty that I checked out on the web that wasn't as good as he described

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unsurpassed Customer Service by the Sales Mgr. Neal Dossett

By doglover on 5/24/2017 at 12:39 AM. Helped by Neal Dossett, Thomas.

My experience with Neal (the sales Manager) couldn't have been better. I came to the dealership after having bought a Mercedes from a small dealership. I didn't get questions answered from the place I bought it. It came with no owners manual and they could't hook my bluetooth up. I also had a license plate not put on properly and a fuse out of my charger. Neil was so kind, knowing full well I was not buying from him that day. He assisted me with EVERYTHING and was so kind and gracious regardless. I will, without a doubt purchase a vehicle from Neil or his sale team at Mercedes-Benz Wesley Chapel the next time I purchase a car. In the mean time I will refer anyone in the market. Comparing this dealer to the Tampa ........................Wesley Chapel blows Tampa away!!! Go see Neil Dossett!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Tipalec on 4/5/2017 at 8:31 PM. Helped by Jake Nielson.

I am not available set my garage opener to the car system and they offered to come to my house to set it up. I had great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new C250. Great experience at Wesley chapel

By Valp on 4/2/2017 at 4:27 PM. Helped by Richard Diaz.

Love my new car. My salesman Richard Diaz did an awesome job for me. Would definitely recommend Wesley chapel mercedes to friends and family. The staff is very friendly and helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Extremely satisfying.

By cnsmdjrf on 3/31/2017 at 3:52 PM. Helped by Maria Hager.

All the staff were excellent, specially our salesperson. She was laid back, not pushy. Willing to demo all vehicles and answer all our questions. She was courteous and diligent. Once we settled on a vehicle she quickly presented our offer and worked with management to get the deal done. At the time of delivery she went through all the specifics and scheduled a follow up for missed or unaddressed issues. Management and business office were also very easy to work with. Overall it made our experience one that will certainly get us to come back when we are ready for the next vehicle. I highly recommend Mercedes-Benz of Wesley Chapel and in particular Ms. Hager.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Prepare for a Big Rip Off

By LovemyBenz on 3/12/2017 at 4:49 PM. Helped by Anthony Scott.

People that I met in "service" were unfriendly & dishonest. They did not repair my car correctly and broke the key. I had my car towed in, because the engine light was on. When I went to pick up my car the key was in 3 parts zip tagged together! It was missing the spring and button to open the key. They said that it had come that way. However it could not have been since how could they have started it to repair it? The person who was supposed to drive my car to door came back and said that he could not start the car that way. The person in charge for service that evening taped it together for me, but now I could not close the key. They quoted me $310.00 to replace key. I later found out from a parts dept quote that the key was 1/2 that price. Thankfully, I have a spare ! We left with the engine light off, drove to Wire Grass mall which was down the street, parked car, shopped and on our way home the light was back on in front of this dealership! It was closed by then. At most, I drove my car 3 miles before light came back on. When I returned the car they were quoting me a "deal" of $500.00 off the repair that should have been done in the first place. I had the work done by the Tampa dealership instead. They quoted me and charged me the same price as the supposed "deal" from Wesley Chapel. I did not tell them about the other quote. Tampa is more honest & nicer. I will make the longer drive for better service and can only warn you that the Wesley Chapel dealer is shady. Beware if you dare.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service

By Tony12 on 9/2/2016 at 6:01 PM. Helped by Melissa F.

I was trrated very well and the service was great I'm planning on coming back to purchase another vehicle real soon. I hope that the vehicle that I will be purchasing next time will be there.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
2   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Mixed Feelings on Mercedes-Benz of Wesley Chapel

By agator on 6/3/2015 at 12:28 PM. Helped by Kristian Klotz, Michael Kronk, Brian Harrigan.

So I know this is going to be a lengthy review, but I think sticking with me through it will give you a general sense of my family's recent experience here. We were attracted to this location based on its convenient location to where we live and also it's a pretty new place so figured it would be nice to give some business to a newer establishment in the neighborhood. So to start, my dad recently decided he wanted to trade in his fairly new 2010 Lexus with 21k miles for a new Benz. I had done plenty of research at local dealers inventory and found the perfect color/option match in a 2015 E350 located here. I knew what the invoice price was, Edmunds price, and TrueCar prices all figured out to be. In addition, I'd done plenty of research on various sites to figure out the value of his trade. We were met by our sales person, Kristian Klotz, once we arrived and he showed us the exact vehicle we were looking for, which ironically was situated inside the showroom. The facility was brand new and impressive. Kristian was a key part of making this experience pleasant for us and all car sales people can learn something from the way he treats his customers. We took the test drive and decided this was something we'd be moving forward with. I laid out all the information I had and what we would be prepared to offer for the new car and what we would expect on the trade. That is where the tide shifted from a pleasant experience to a not so pleasant one. After a little bit of go between, the sales manager, Brian Harrigan, got involved. He came into our sales person's office area and proceeded to tell us we could take it or leave it and there was no room for negotiation on the ridiculously low amount offered to us for our trade. Mind you he was comparing the value of our same car with other comps that had more than double the mileage than ours did. He pretty much told us we could take it or leave and told me to do some more research on why his numbers were accurate and get back to them once I had. His condescending and rude attitude was something that none of us were expecting from someone who is supposed to be a professional member of management in a Mercedes Benz Dealership. We were appalled at Brian's behavior and tone and requested to speak to the GM of the dealership. The GM, Michael Kronk, must have overheard the commotion as I'm sure many customers around us did as well, and came over to find out what was going on. Michael took the time just as Kristian had to understand our concerns, go over our expectations, and went back to see what information the manager had wrongly conjured up to this point. When he came back he had a figure for the trade that was $2k more than the initial amounts that the previous manager, Brian, had told us was the final amount we would ever get from this dealership. Michael took the time to understand our concerns, listen to our reasoning, and do diligent research to make sure he was giving us accurate information, which is far less than Brian did or even attempted to do. Overall, had it not been for Kristian and Michael this would have been a 1 star review and we would not have even thought about giving this dealership any of our business. Working as a manager in a heavily customer service oriented industry myself, I'm not too sure how someone such as Brian has such a position at a Mercedes Benz Dealership. His tactics and rude personality are more fit to a 1980s used car dealership. I will say that the process after that with Finance and delivery of our new car went smoothly and ultimately my dad got the car he dreamed of owning.

I would not recommend this dealer.