Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.4  
Friendliness
2.5  
Overall Experience
2.6  
Price
2.7  
Quality of Work
2.9  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Awful Service Department

By Jim O on 7/15/2019 at 7:24 PM. Helped by Various.

Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few years ago the Service Department has been horrible. Upselling is relentless, and prices are very high. Communication from the service rep on an issue where my car has been there 12 days has been terrible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal on my Mustang!

By chadthecarguy on 7/15/2019 at 2:34 PM. Helped by Sylvia Dziuba.

Dealership was a pleasure to work with, aggressive used car pricing that got me to drive down from Milwaukee and the attention to my internet lead was excellent. Messages from both the sales person and the sales manager very quickly and responses came quick as well. Sylvia was very easy to work with and made sure I was completely happy with everything before taking my "New To Me" car home! I will definitely consider them in the future for any car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine maintainance. Tires

By Issa on 3/8/2019 at 3:42 AM. Helped by Rob Razik.

Excellent experience over the years with Rob Razik. Prompt and thourough service. A pleasant experience thanks to Rob. Good and punctual service. Always has a loaner waiting for me. Communicates with customer re type of repairs neede and time to pick up car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

More unprofessional servise

By nana on 2/24/2019 at 4:38 PM. Helped by Al.

In February 14 TH i visited the Mercedes Benz at Westmont and i received the worst service from service manager. When i requested a higher person to help me i received the same low servise . They just want to charge you money . My car was under 20.000 miles and not even 2 years brand new and they refused to cover a diffective piece which it was cover under warranty. The worst I heard it was this : today it’s Valent Day and we have to go ... come another day . My problem was solved by Mercedes customer servise and of course i reported everything. Visit a different dealer

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional service

By kakaji on 12/28/2018 at 3:42 PM. Helped by Joseph.

We have 2014 CLA 250 4matic with only 30,000 mile. We took for service B at Mercedes-Benz Of Westmont ,IL. And after service it's stop performing ECO feature. So I contact service and talked to Joseph.But he was very unprofessional and rude. He was asking another service charges and also denied to give loner.He wants us to stay there for entire time.I suppose to go to work but he actually told me he don't care for it. When I told him that we will report to MB USA for complain,he told me to"GO AHEAD" for it. And even said,he is the only Joseph in dealership if wants to complain.We asked for Manager Joe but he even denied to transfer and don't care for him if we do complain.He is bad for business and definitely loose business with his attitude. Before anyone visit this dealer,make sure not get treated by Joseph. Hopefully Manager Joe get this message and have talk with Joseph for his attitude before loose more business. Stay Away From this Dealership. This is the complain I submit to Better Business Bureau.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes Benz of Wesmont is the best delearship

By Buyerofmercedes on 10/31/2018 at 3:37 AM. Helped by Jim Fico.

The finance team as well as the service department ran by James is second to noon. Jim Ficio is the best salesman. He pays attention to detail, customer needs and concerns. Jim Fico will explain the process as well as walk you thru. Buying a Mercedes was my best choice by far. I recommend Mercedes Benz of Wesmont for the best luxury car experience!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied to repeatedly

By Kjames10 on 11/17/2018 at 12:36 AM. Helped by Yazan, Sam, Chris.

We’ve been loyal Mercedes customers for years and had the worst experience imaginable with this dealership. They told us repeatedly that all the fees on the car we were turning in were waived as part of the deal on our new lease. 2 weeks later we received a huge bill in the mail from Mercedes saying we still owed those fees. The salesman and finance manager both admitted lying to us and the General Manager ignored our requests to set this straight.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Great service personnel but sales talent lacking.

By Spaceman on 11/3/2018 at 7:58 AM. Helped by Jim Fico.

We bought many Mercedes from this dealer. Jim Fico sold us several of them. While we were active purchasers he was great. However, we haven’t bought a car from him in a couple of years having bought luxury models from other dealers. We recently visited the dealership twice. Although Fico presents the same smiling face, he shows no interest in selling us a car. In fact, we feel disrespected. During these visits, we asked for a test drive in two top models. On both occasions Fico said he would gladly demo the cars. We waited in the customer lounge while he attended to other matters, but he never showed up. In fact, he vanished. This happed twice and we feel disrespected enough to go to other dealers in the area.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Awful service department

By Sad MB Westmont customer on 10/15/2018 at 2:04 PM. Helped by Dinah, Sam.

My 5th and last Mercedes from this dealer will be by 2015 S550 which I bought new. Every single service experience was poor. Most recent was a new low. Truly an awful service department which ruins a pleasant sales team. Never again. Tesla, here I come.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Bless4T on 9/1/2018 at 6:41 PM. Helped by Mohammad, Yusuke Scott, Christopher Seamans, Leslie, Ken Krza.

I recently purchased a vehicle from Westmont Mercedes-Benz. I got a great deal on the vehicle. This is my first time buying a MB. I would like to thank Mohammad and Yusuke for helping me through the process and answering all questions and concerns, I had regarding the vehicle. They was extremely professional, and informative. Also, I will like to applaud the staff (Scott, Christopher Seamans, Leslie, Ken Krzak, and the guy who walks you through the commands in the vehicle) ) during the times I needed service done or concerns regarding the vehicle. I am very satisfied with the whole experience and I highly recommend MB of Westmont.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

No haggle pricing, aka don't question anything.

By MgoP on 8/27/2018 at 8:37 PM. Helped by Jeffrey Lambert.

I contacted MB Westmont regarding a certifed used vehicle that I was considering. I noticed that it had a $300 option that I was having a hard time locating on other vehicles, but was priced nearly $2,000 more than similar certified vehicles. When I asked about their pricing model, I received a long argument about why customers prefer the no haggle pricing, how much they spent to certify the vehicle, and just how wrong I was in my comparisons. A simple, we are content with being overpriced would have been much prefered and I'd have moved along. When looking to purchase a vehicle, the last thing I want to do is to listen to a salesperson complain and want to argue with me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience

By Barb on 4/7/2018 at 3:19 AM. Helped by Sylwia.

We had amazing vehicle buying experience at Mercedes- Benz of Westmont. Sylwia who was our Sales Consultant was professional, knowledge, helpful and friendly. We really love our E350!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cracked my windshield while the car was in for service

By Vykintasjucius on 3/13/2018 at 4:15 PM. Helped by Scott, Brian, Skyler.

Brought my car for a warranty service to get rid of a noise in the rear differential, when I came to pick my car up after about a week I noticed the windshield was cracked. Scott who is the manager insisted it was cracked when the car was there which is really shady because it was definitely not. After I argued that it cracked while the car was in for service then he changed his story that the crack was due to a rock chip, but the fact that they test drove the car does not do justice... Would never return to this dealer for any type of service...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

NO Service, I would give this dealership a zero rating!

By jdoylemwe on 10/9/2017 at 4:22 AM. Helped by Scott.

I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends to never purchase a car from your company! It has been an absolute nightmare for the past 4.5 months. The worst service that I have ever had from a car company in 50 years of driving and ownership. In fact I would say the worst service\experience I have ever had with any company, including Comcast!!! It all started in mid-May. My car had to be towed to the Mercedes of Westmont, Illinois dealership. It took several weeks, and multiple calls on my part because dealer never called me, to learn that water had gotten into the "halter". Later We were told that this would have to be replaced and I should call my insurance carrier. I did, and my insurance representative went out the very next day. He approved the damages for $9+k in less than 2 business days. It then took almost 10 days for the dealer to respond to my calls, and he then asked whether I "really" wanted to do these repairs or scrap the car! I only had 22k on a 2011 C300 so I asked why he would think to scrap the car. He said, FOR THE VERY FIRST TIME, that I could be 6-8 weeks before they could replace the part since it had to come from Germany. I asked why he hadn't disclosed this important fact BEFORE I settled with the insurance company. Just dead silence was my response. I told him to order the part and get my car repaired! It has been more of a nightmare ever since. The dealership NEVER called me at first. I constantly had to call them. Then one lie after another! They blame MB of Germany for all of the delays and failures to communicate. Nice job for the dealership to blame it's own car manufacturer! Weeks went by and no word or follow-up for the dealer. I called the head of the service department and the GM of the dealership to complain, but no return calls or handling of my complaint. And this is how a good\return customer of Mercedes is treated!! I was finally told that the part had shipped fro Germany in late July and should be at the dealership shortly. I kept calling and was told "the part is in the US, but we can't locate it"!!! Then I was told repeatedly that the part was in the US, but couldn't be locate or shipped to the dealership. Frustrated, I made several call to Mercedes USA. The first representative said he would put a "priority check" on the part and promised to call both the dealership and me to report on the progress. Needless to say I never heard back fro Mercedes USA or the dealership!!! Many more phone calls and the run around got me now where. Other MB USA reps only suggestion was call the service department of the Westmont dealership. I said it was your name ( Mercedes) on the door so please help! Finally, I demanded to speak to a MB USA supervisor. She did call back, but only said the part was NOT in the USA, and in fact had NOT yet been manufactured!!! I said then that the dealership had lied to me, and she said "no" they simply were working on "the best information they had at the time"!!! I said both statements can't be true: 1) that the part had shipped from Germany and was in the US; and 2) the part wasn't even manufactured yet. One had to be a lie!!! She then said I must have been told that it would take 15 weeks to supply the part. I said this was THE VERY FIRST TIME ANYONE HAD EVER MENTIONED 15 weeks to me. Needless to say, It has now been over 18 weeks and still no part, no word, no car and no service! I have kept quiet until now. No more. I will never purchase another Mercedes. I will never recommend the dealership. I will never recommend this car and I plan on telling everyone I know, or anyone who will listen, about the worst car company and service I have ever experienced!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific helpful Staff!

By BenzDriver on 4/2/2017 at 8:11 PM. Helped by Ernie, Jeff, and a handful of others...all terrific!.

I did a lot of research before deciding on a Mercedes. Their track record for quality cars was and continues to be a main reason for buying one for me. I visited and test drove at five or six dealerships and found Westmont to be the most straight forward and helpful sales people I met. Ernie, although new to MB Westmont, listened closely and attentively and truly heard what I said to help me get to the right purchase. I believe he will be very successful in sales there because he went above and beyond to make me feel comfortable with the deal, the terms, and the car itself. Both the Used and new Car Managers pitched in when needed when it came to fielding questions about the financing to a point that I felt very comfortable with proceeding. I looked to only lease but decided smartly I might add, to finance instead. Their selection was top notch, and literally everyone from the person who washed the car to the Finance manager was sincerely focused on helping me completely. This is rare service in a car sales business don't you think?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always exceptional service

By Mina1105 on 12/23/2016 at 8:44 PM. Helped by Domenico Scaletta.

Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly staff and great overall experience, A+ rating for this facility. THANK YOU

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst car buying experience I have ever had

By disgruntledMBowner on 10/2/2016 at 9:03 PM. Helped by Mike Moran, Chris Seamus, Kevin Gerhardt, Jose Gomez.

I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to this point, I have received the highest level of service from every other MB dealership I have worked with, but MB of Westmont has shattered that reputation. I have never felt so taken advantage of in any transaction I have ever had, and this is certainly my most unpleasant car buying experience. I purchased a CPO 2012 C350 sight unseen via email with salesman Mike Moran. I live in Wisconsin, and the selection for this particular car is non existent in the cheese state. We agreed on price, and I requested financing through MB Financial. The agreement was that I would drive down, return my leased C300, and drive back in the C350. The sales experience was pretty standard and everything only took about an hour and half. The only difference was that they set me up with Bank of America instead of MBFS. Mike handed me my paperwork for the lease return and said “for your records”. Once I got home, I discovered that the car had subtle, but substantial damage to the front end. The grill was detached from the front bumper and both headlights are misaligned. There were also some mismatching on the body panels, and paint chipping. This type of damage is shocking, considering the car was CPO and the Carfax did not reveal any accidents or body work. Here is a link to a video showing the damage: https://youtu.be/ZEAlgS3a02U. When I took the car to my local MB dealer, they were able to confirm that the car had been in some kind of accident and was not properly repaired. I sent Mike numerous emails to try and rectify this, and he did not respond. Even an email to the GM did not precipitate a response. This leads me to believe that they deliberately “Certified” a car they knew to be damaged and took advantage of an out of state buyer. I then got a letter from MBFS stating that I owed upwards of $600 for lease end fees. After digging out the copies of the lease end paperwork “for my records” I discovered that the lease end fees were only waived if I purchased a CPO Mercedes AND I financed with MBFS. Mike knew this and deliberately deceived me at the dealership so I would not question it, or insist on switching to MBFS. As if that weren’t enough, Mercedes of Westmont was supposed to handle the title and license plate applications for my Wisconsin plates. My temporary tags are expiring this week and I still haven’t received my plates. I called the Wisconsin DMV and they have not even received the paperwork. It has been a month since I purchased the car. I have called twice and sent numerous emails to get this rectified, including to the GM, and have not received any kind of response. This is simply a case of gross incompetence. Lastly, I recently checked up on my credit report and found out that they performed five hard inquiries, which will negatively affect my credit score for the next two years. I will certainly never do business with Mercedes of Westmont or any Autonation dealership ever again, and I most likely will no longer be a Mercedes Benz customer. The shame of it is that I actually do enjoy the car, but I have no confidence in it mechanically and after this week I won’t be able to legally drive it until MB of Westmont files my paperwork.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Sperb service with personal attention

By DrQ on 7/28/2016 at 12:27 PM. Helped by Rob Razik.

Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out of town, the car needed service and I asked for a last minute service appointment, and my schedule was insane!!( I had to be back in my office for scheduled appointments) Rob not only took care of the service expediently, but also surprised me with a loaner car, officially "unavailable". The extra mile he went was above and beyond: He has earned my gratitude at a personal level. Customer care at its best!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By david 48 on 1/5/2016 at 9:13 PM. Helped by Mitch Massaro.

Mitch was a very nice young man and was most knowledgeable about our car. I would recommend his services should the occasion ever present itself.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above & beyond my expectations!

By randallw on 9/10/2015 at 5:20 PM. Helped by Earl, Nick, Kevin.

I live out of state and found the vehicle i was looking for at Mercedes Benz of Westmont online. i corresponded with Earl Sklar and he emailed me numerous pictures of the vehicle before deciding to fly out and purchase this specific vehicle. Earl actually picked me up at the airport , brought me to the dealership and when I saw the vehicle in person I couldn't believe that it was everything that Earl had promised and more! The entire process once I saw the vehicle took roughly and hour which is really unheard of in my opinion. I would definitely recommend Earl and the team at Mercedes Benz of Westmont to any friends or family. Thanks again for a great experience!

I would recommend this dealer.