Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What I want, they deliver!

By mrcas on 6/14/2019 at 3:05 PM. Helped by Noelia Murphy.

I had the pleasure of working with Kriss Arbury, Michael Lilley, Paula Alpha, and Noelia Murphy this week to purchase our second Mercedes Benz. Let me tell you, buying a car is typically NEVER a pleasant experience but my family and I are 2 for 2 with Mercedes Benz of The Woodlands. I was able to take things at my pace, never pressured, and presented with options that benefited me! If you haven't visited this dealership and you are in the market for a vehicle, do yourself a favor and stop in. Ask for Kriss.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Game Changer!

By TexAgg1994 on 6/13/2019 at 6:21 PM.

My recent transaction at Mercedes Benz of The Woodlands (MBOTW) has redefined the car buying experience for me! From the moment I stepped onto the lot, I was greeted by a friendly, knowledgeable team of professionals focused on a efficient, "no nonsense" approach. I would recommend MBOTW to anyone who is looking for a modern approach to the car buying process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, friendly, professional and caring!

By Natalie on 6/12/2019 at 4:29 PM.

I had an excellent car buying experience with Anthony Surface and Paula Alpha! Although I purchased a pre-owned vehicle, i was treated like royalty! This is not an ordinary car dealership! Anthony had the car ready for me to look at when I arrived, he spent time going over the features and even went on a test drive with me. Paula processed the financial paperwork quickly and efficiently! They also introduced me to the team and everyone was very friendly and welcoming! I would highly recommend Mercedes-Benz of The Woodlands to all my family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By J&LK on 6/11/2019 at 3:48 PM. Helped by Nellie.

We had a great experience at Mercedes-Benz of The Woodlands. The team there was very helpful and work with us to get the car we wanted. Diego Aramayo was responsive to our questions both in person and via email. We will definitely recommend this Mercedes-Benz dealer to anyone looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good buying experience

By Jennings95 on 6/9/2019 at 10:11 PM.

The team in The Woodlands spent quite a bit of time with us, ultimately leading to us purchasing a beautiful new 2020 GLE. We drove a number of vehicles that day before making our decision, but did not feel pressured to close the deal before we were ready. Ultimately, we weren’t out of the dealership until several hours after closing time, but never felt rushed. Overall, we were impressed with this store and would recommend to anyone considering a new Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST MB Dealership EVER!!!!!

By kuadpi on 6/7/2019 at 3:29 AM.

What an amazing experience! The entire team made it completely worth our drive from Beaumont. We won't shop for our next MB anywhere else!!!! Manny was exceptional - he was highly responsive via emails/texts/phone calls prior to our visit. He even had our CPO vehicle detailed and ready for us when we arrived. Nic and Arturo rounded out this outstanding team - answering all of our questions and delivering a great rate for our loan. What a class act! Thank you for all of your help this evening getting us in and out the door so quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Probably the best Mercedes-Benz Dealership in the country

By esullivan on 6/6/2019 at 5:27 PM.

There is absolutely no doubt about it...from the time you walk in the door until the time you drive out with your car, these folks are the absolute best! They make you feel like family and honestly care about your wants, needs and concerns. No matter what you might be thinking about buying...go here first. It might surprise you just what a wonderful deal they can make you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By awoods on 6/3/2019 at 2:25 PM.

Had a great experience with Diego Aramayo as my salesperson. He was very patient and extremely helpful as I decided which vehicle to go with. Financed with an outside company, but the financing dept was great and accommodating. Glad to be part of the family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXTRA-ORDINARY SALES & CUSTOMER SERVICE

By M. Jimenez on 5/22/2019 at 6:16 PM.

We are beyond grateful for the exceptional customer service experience provided to us by Marcos Morales. This is the second time we are attended by him and he always exceeds our expectations by providing us with a diverse line of models available. Marcos is very detailed-oriented when it comes to explaining the different functional needs for every vehicle. He patiently worked with us to find the perfect vehicle for our family and handled our trade-in wonderfully. We are beyond thankful working with Paola Alpha and can proudly say that she is a diligent and professional lady. Paola's work ethics are impressive in that she went above and beyond to best meet our financial needs. Paola made sure our financial transaction went very smooth and handled our trade-in questions and financial questions very professionally. She made our purchasing experience fantastically amazing. HIGHLY RECOMMEND MARCOS MORALES AND PAOLA ALPHA!!! AMAZING TEAM WORK!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent friendly service

By JMunoz on 5/18/2019 at 7:24 PM.

The team at Mercedes Woodlands did a fantastic job!! Found the right car, financing and delivered all in 3 hrs start to finish!! Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New owner

By Paul on 5/18/2019 at 12:55 AM.

What an amazing experience, painless car buying and no BS. I can’t say enough about my experience. Well done, Thank you Gentlemen you rock

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 C 300

By MBowner on 5/16/2019 at 11:45 PM. Helped by Patricia Elliott.

We had a great experience dealing with the team at MBOTW. They did a great job of helping us maximize our spend for my son’s car. He loves his ride and I loved the level of service from Kriss, Arturo and Patricia. I would definitely recommend them to a friend and I would come back for another purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not Your Typical Sales Team

By DARamirez06 on 5/16/2019 at 9:18 PM. Helped by Anthony Cruz.

This is my third purchase, they are always so easy to work with. They went the extra mile to find the car I wanted and got it here quickly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I've had! Martin was fabulous!

By Lisa W. on 5/16/2019 at 6:41 PM.

My experience with MB of The Woodlands exceeded my expectations. Martin Korn spoke to me when I walked in and asked how he could help me. For the first time in my life, I was not sure what car I wanted. Martin listened to my likes and recommended two models. I drove them both repeatedly over the next week. I then left the dealership to test drive nearly all the models of competitors. Martin kept in touch without pressure and answered my questions. When the time to "negotiate" arrived, I was surprised with Mike Lilley and the transparency of the process--virtually no negotiating involved, but listening to my desires and meeting them. Paula Alpha in financing made this process as quick as it could have been. Best car buying experience ever. Highly recommend Martin, Mike, and Paula.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sam - great service

By Gv on 5/15/2019 at 7:21 PM.

Sam is a very calm not pushy salesman. Very positive experience with him. Very good brand representative. Very helpful answering our questions and giving us the time needed to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Awesomeness

By Idania219 on 5/15/2019 at 1:14 AM. Helped by Noelia Murphy.

Everyone was extremely nice and informative. I felt very comfortable with Mr. Gutierrez and how he explained finances. I would recommend everyone I know to come here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Mercedes Benz experience

By Carrier99 on 5/12/2019 at 4:54 PM.

Kriss and Arturo went above and beyond to make our experience as a 1st ever Mercedes buyer phenomenal. We found the car we just had to have and they accommodated us by delivering to their sister store in Baton Rouge, closer to home for us. The entire process was super fast and no issues. This is the best car buying experience we have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 AMG SLC 43/ Erich Beasley

By AMG SLC 43 on 5/10/2019 at 6:17 PM.

I have purchased numerous new and pre-owned vehicles in my life time and I can honestly state that this was by far the most enjoyable car buying experience I have ever had. Erich was extremely knowledgeable, polite and courteous. His knowledge of the vehicle and it's equipment were outstanding, there were no questions he could not answer and he was quick to point out the smaller details and nuances of the options. At no time was he pushy, distracted or in a hurry. I wish I could remember the name of the service technician we spoke to as well, as he was open and willing to answer all of your questions regarding the COP process and findings. Thank you Erich and staff for making our purchase so enjoyable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By Victor Martinez on 5/8/2019 at 12:01 AM.

This is the second vehicle that we have leased at Mercedes-Benz of The Woodlands. The Sales Staff, Service Department, Parts Department, Finance Department and the entire Management team have always been outstanding in any and all interactions. There is a culture at this store that is the target for many but seldom is it attained. We have worked with Marcos Morales, Sales Client Advisor, in the past. He has always been exceptional. Because of the excellent experience that we enjoyed with Marcos in terms of Sales, follow-up and on going communications, we scheduled our appointment for our second car with Marcos once again. However, due to the birth of his daughter, he was unable to make the appointment. Marcos was thoughtful enough to make arrangements for us to work with another Sales Client Advisor, Sammy Mourtada. Cannot say enough about how professional, courteous, knowledgeable, and in general, how much of a pleasure it was to work with Sammy. Such a Gentleman. We had the pleasure of working with Arturo Gutierrez, as our Finance Manger, for the second time. He is easy to work with, genuine, authentic and brings an ease in his approach that makes the finance process a breeze. This gentleman, is the guy you want to work with in making your financial arrangements. Our lease turn-in was evaluated by Nick Botusan. Once again, professional, polished, personable, sincere, a gentleman who clearly had our best interest at heart. If you are in the market for a new Mercedees-Benz, there is no better experience in the Houston area.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent from start to finish

By mc2020benz on 5/3/2019 at 10:25 PM. Helped by Xavian Josey.

Xavian and Arturo made it a seamless experience for me and I appreciate it. First class customer experience, they listen closely, and have an attention to detail in meeting needs / requests. Second Mercedes I have owned and this will be the dealership and the luxury brand I can see staying with for life. Thanks guys!

I would recommend this dealer.