Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Discojetta76 on 8/4/2018 at 8:37 PM. Helped by Hector.

Super customer service! Vince is amazing!!! I always leave the dealship feeling confident about my car! Thank you! We will be back again for our next service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!!

By tinakoki on 7/30/2018 at 11:23 PM. Helped by Mike Gorka, Joshua Powell.

I went to Metro Acura to purchase my lease, and I was helped by Mike Gorka, he's the best honestly he always takes the best care of his customers, he had everything arranged and ready to go before we got there and he wholeheartedly cares and you can tell he tries everything to help you get the best dea. Thank you Mike, I appreciate all your help. Joshua was pretty awesome too, he was really helpful and went the extra mile to make sure we were comfortable with the purchase. Great team at Metro Acura!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome service

By Tiki2004 on 7/19/2018 at 11:34 PM. Helped by Vince and bernard and ernesto.

i came to buy a part for my suv i was was treated with and courtesy I stayed and had my oil changed on my SUV they did a phenomenal job it was cleaned it was perfectly done I’m so happy as soon as I can buy a new car I’m going to buy it from metro Everybody was friendly and courteous totally went above and beyond and service on my SUV I’m totally content I will refer everybody there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome staff

By Kath26 on 7/15/2018 at 1:17 PM.

Staff are very friendly and knowledgeable . The place is so convenient for me to have the service. They accommodate you when you call the last minute.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Too high labor

By Hasen77 on 7/13/2018 at 4:17 AM.

First of all the metro acura it my favorite place because the service very fast with confidence it was the labor prices good , but today i shoked the laber for oil transmission service too high prices!!! they asking for $299 and i checked with different branches they charge only $115 with same fluid transmission which is ATF 2.0 type 2 and i asked for the price they answer we can't much it I beleive the labor is going up after the construction remodel metro acura !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By TLX fan on 7/8/2018 at 12:45 AM. Helped by Hector Ruiz.

I had a car emergency and called Service Dept. I was 100 %satisfied with how helpful the service manager was. He was very cordial and in control of the situation. I left feeling that I was well taken care of and can count on this dealership for any service need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, fast, professional.

By Scary Terry on 6/30/2018 at 5:30 PM. Helped by Ivan Lopez.

Went to go buy a car with Ivan was looking for TLX actually helped me get into an ILX and I love it and my payment is low. Thanks Ivan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Airbags

By Tj101 on 6/23/2018 at 10:48 PM. Helped by AnnJanet.

Dropped my vehical off to replace my airbags for the recall. Polite and courteous service. Kept up to date with texts and voice call. Just great overall. Will definately come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jojo on 6/7/2018 at 12:18 AM. Helped by Angelo.

Great service and friendly employees! My service tech was busy when I got there but another employee (I didn’t get her name) was very kind and showed me to their waiting area. She went and let Angelo know that I was there and she checked on me twice to let me know he was coming and asked if she could get me water or anything. Great customer service! Angelo was also very friendly & helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change at metro Acura

By Lamarc1234 on 6/13/2018 at 4:09 PM. Helped by Vince Perla.

My service rep Vince was professional, courteous and fast. Met me at my car door and my oil change was done in less than an hour. Car was clean and ready to go. Amenities at the dealership were second to none. Great job to all my nvolved

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Did a great job with my lease on a busy Memorial Day

By jon on 5/30/2018 at 5:11 PM. Helped by Mo.

Had a great experience with sales, management and finance. They didn't have the color I wanted, so the rep drove to another dealer to get my car. Everyone worked hard to ensure my satisfaction.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Staff

By rsx on 5/27/2018 at 1:00 PM. Helped by Angelo.

Angelo was very helpful and thorough with checking what my car needed done at that time. The staff was apologetic with the wait time and getting help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and easy process

By Newacuraowner11 on 5/2/2018 at 6:37 PM. Helped by Mo.

We were greeting right from when we got to the dealership. He showed us what we asked for. Didn't try to show us something more expensive that we weren't looking for like many other dealers. The process was quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade - In

By Ray11 on 4/25/2018 at 12:26 AM. Helped by Ivan Lopez.

I came in late looking to trade In my truck, Ivan was very straight forward with me and my options which I really like, no likes going into a dealership and hear things and the sales people can't come through. He was very patient with me I sent him back about 10 times trying to make a deal and not one time did he try to convince me of a deal that I didn't think was good. I would recommend this dealer ship to anyone looking for an Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Isaac2008 on 4/22/2018 at 6:26 PM. Helped by Ivan Lopez.

This was my first experience with Metro Acura, Ivan Lopez went above and beyond to make sure I got the perfect car. Thank you again for the wonderful professional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

diagnostic check.

By sanrod on 4/18/2018 at 12:03 AM. Helped by Angelo Juan.

service consultant Juan Angelo of metro Acura in Montclair was curteous and very helpful. kept me informed throughout the process. pleased with the service I received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, straightforward salesman

By Hhua on 4/16/2018 at 8:04 PM. Helped by Ivan Lopez.

Leased our vehicles with Ivan. He gave us great feedback and was patient with us. We didn’t expect to get a car but the options seemed too appealing to turn down. I would recommend Metro to anyone who wants to purchase. I’ve been to Sierra in Alhambra and their service was not as good as what Metro offered. I was a past client of Sierra but was screwed up by their sales people (told them to hold that vehicle and I would make the purchase on Monday when I come back in town). They sold the last one and said I wasn’t clear that I wanted to purchase it and please don’t write a bad yelp review. I told the. I wouldn’t write a bad review on yelp. But just wished they held their end of the bargain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By PHung on 4/17/2018 at 12:28 AM. Helped by Ivan Lopez.

Had a great experience overall. Ivan Lopez was extremely helpful in answering all my questions, was very patient and friendly, he even drove to my location to get my car fixed since I'm located further away. They work with you in whatever situation and are available, which is nice when something comes up! Thanks Ivan and Acura Metro!

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
3   Overall Experience
2   Price
1   Quality of Work

Stay Away from their Services Department.

By soloman0102 on 12/29/2015 at 7:57 PM. Helped by Hector.

"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!" ----------------------------------------------------------------------------------------------- This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else. Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about) Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership) I tried to get the name of those employees who said my car came with these scratches. One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw. Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again. Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation. 3 weeks later, the manager drove to El Segundo and repainted the scratch, with a rental, so I gave them 3 stars instead of 1, I would honestly gave them 3.5 but not with this system.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jonah123 on 5/25/2015 at 6:27 AM. Helped by Shaun.

I just purchased my second Acura with Metro Acura was very happy with my TSX.The Service Department was Excellent the Customer service is the best. So I didn't hesitate to buy another car from metro Acura. I purchased a TLX this time Shaun took good care of me what I liked about Shaun the most was he didn't pressure me at all he was very professional and kind

I would recommend this dealer.