Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hi new tire purchadr

By Sara on 12/29/2018 at 9:50 PM. Helped by Angelo Juan.

I had a great experience with my wonderful service technician Angelo Juan! He was very professional and has excellent customer service skills! Thank you for your great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it's all in the details!

By toddp on 12/22/2018 at 8:52 PM. Helped by Angelo Juan.

Hector and Angelo take great care of my car and I. I love going there. They are very accommodating! Thank You Superstars!! See You Soon!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My car service

By Shell12 on 12/11/2018 at 8:09 PM.

The service on my car was very good and done quickly. I really like being able to drop my car off using the drop box. It was great to be able to schedule an appointment on line also. My check out was very quick and my service person was very knowledgeable and efficient

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought a used Acura TS

By Eduardo01 on 11/24/2018 at 7:36 PM. Helped by Arturo.

Great experience we never felt any pressure and Arturo was a wonderful salesman. He answered all our questions and he never seemed to mind in showing us all four cars we were interested in. Would definitely recommend to anyone and will be returning next time we need a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ACURA RATING

By negrete68 on 11/24/2018 at 12:22 AM. Helped by Arturo Baeza.

salesman did a very good job and was very helpful in the process of buying our new car. would definitely recommend there services to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A1 Maintenance

By BigJoeG on 11/2/2018 at 1:40 AM. Helped by Vince Perla.

Went in for routine maintenance and luckily for a great service representative Vince he detected a problem that would have been an issue for me sometime soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant to work with ... no pressure throughout .

By Zodman on 10/31/2018 at 3:42 AM. Helped by Arturo and Aseas (so).

Great experience, I will recommend this dealership ... they delivered everything they promised during the process ! the follow up was to the point and on time !!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Satisfied

By Yoyo618 on 10/30/2018 at 3:04 AM. Helped by Angelo.

Angelo is helpful ! He explained everything what's need to be done before and after! I left the placed smiling happy and I'm satisfied.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exemplary Service at Metro Acura

By JustFontaine13 on 10/5/2018 at 11:14 PM. Helped by Angelo, Michaela, Cornelio.

The service department is full of stalwarts. From the kind and cautious shuttle drivers to the efficient and affable service manager, the department from all vantage points dominates thoroughly and with panache. Michaela is a kind and considerate sort. She does not judge you if you miss an appointment. Instead she quickly schedules another. Angelo the service man who serves like Pete Sampras. He will not be out done, he will not compromise he will not cut corners. He speaks the Kings’s English so impeccably it’ll humble one who speaks poorly. Angelo is always on time. Always thinking and actively working for his customer. Acura drivers all know excellence because they drive the great vehicles from the land of the rising sun. But they truly know excellence when they deal with Angelo with a service concern. The man very well could be the greatest talent ever involved with Acura. The community as a whole is bettered with him in it. For customer service and kindness are his ethos and in his soul.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Service Advisor

By tolofam6290 on 9/24/2018 at 3:25 PM.

We would like to thank Angelo for his commitment and service. Angelo was courteous and honest throughout the whole process of our vehicle service. He kept contact with us and provided us with constant updates and had the vehicle ready as promised. Thank you Angelo for making the experience a smooth experience. We will certainly be returning with our future service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Leop on 9/1/2018 at 5:01 PM. Helped by Angelo Juan. Art Gonzalez.

Great customer service. Very quick and easy. In and out in no time. Was dropping off car for a Saturday appointment. 50 min before they close they said they could be done in 40 min !! Good job guys thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Discojetta76 on 8/4/2018 at 8:37 PM. Helped by Hector.

Super customer service! Vince is amazing!!! I always leave the dealship feeling confident about my car! Thank you! We will be back again for our next service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!!

By tinakoki on 7/30/2018 at 11:23 PM. Helped by Mike Gorka, Joshua Powell.

I went to Metro Acura to purchase my lease, and I was helped by Mike Gorka, he's the best honestly he always takes the best care of his customers, he had everything arranged and ready to go before we got there and he wholeheartedly cares and you can tell he tries everything to help you get the best dea. Thank you Mike, I appreciate all your help. Joshua was pretty awesome too, he was really helpful and went the extra mile to make sure we were comfortable with the purchase. Great team at Metro Acura!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome service

By Tiki2004 on 7/19/2018 at 11:34 PM. Helped by Vince and bernard and ernesto.

i came to buy a part for my suv i was was treated with and courtesy I stayed and had my oil changed on my SUV they did a phenomenal job it was cleaned it was perfectly done I’m so happy as soon as I can buy a new car I’m going to buy it from metro Everybody was friendly and courteous totally went above and beyond and service on my SUV I’m totally content I will refer everybody there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome staff

By Kath26 on 7/15/2018 at 1:17 PM.

Staff are very friendly and knowledgeable . The place is so convenient for me to have the service. They accommodate you when you call the last minute.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Too high labor

By Hasen77 on 7/13/2018 at 4:17 AM.

First of all the metro acura it my favorite place because the service very fast with confidence it was the labor prices good , but today i shoked the laber for oil transmission service too high prices!!! they asking for $299 and i checked with different branches they charge only $115 with same fluid transmission which is ATF 2.0 type 2 and i asked for the price they answer we can't much it I beleive the labor is going up after the construction remodel metro acura !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By TLX fan on 7/8/2018 at 12:45 AM. Helped by Hector Ruiz.

I had a car emergency and called Service Dept. I was 100 %satisfied with how helpful the service manager was. He was very cordial and in control of the situation. I left feeling that I was well taken care of and can count on this dealership for any service need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, fast, professional.

By Scary Terry on 6/30/2018 at 5:30 PM. Helped by Ivan Lopez.

Went to go buy a car with Ivan was looking for TLX actually helped me get into an ILX and I love it and my payment is low. Thanks Ivan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Airbags

By Tj101 on 6/23/2018 at 10:48 PM. Helped by AnnJanet.

Dropped my vehical off to replace my airbags for the recall. Polite and courteous service. Kept up to date with texts and voice call. Just great overall. Will definately come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jojo on 6/7/2018 at 12:18 AM. Helped by Angelo.

Great service and friendly employees! My service tech was busy when I got there but another employee (I didn’t get her name) was very kind and showed me to their waiting area. She went and let Angelo know that I was there and she checked on me twice to let me know he was coming and asked if she could get me water or anything. Great customer service! Angelo was also very friendly & helpful!

I would recommend this dealer.