Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brooke is the Best

By Youhanna on 5/23/2019 at 5:10 PM. Helped by Brooke.

Best service ever hands down when I deal with Brooke , always on top of things and my car is always ready and washed when go to pick it up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance service at 55K miles

By Lawman on 5/1/2019 at 4:56 PM. Helped by Ms. Brooke Ranger and Mr. Timothy Dennis.

My normal go-to service consultant, Cheryl, was out on her day-off (I took a chance to do a walk-in instead of calling for an appointment) and met Brooke instead. Brooke was very personable and responded to all of my questions/concerns with patience and knowledgeable facts. She constantly kept me informed on the maintenance progress. As well, she made sure the "financing" manager spoke to me regarding my question on extending my 48/60K maintenance plus warranty. Lastly, she led me through all of the check-out process to ensure I had no other concern/question/problem. Mr. Dennis, the financing manager, was extremely helpful and informative to all of my questions regarding extended maintenance warranties. I received plenty of information to help me make a decision to purchase another 48/60K when my current maintenance plan expires this year. Thanks to both Brooke and Timothy. Sincerely, William Law - a lifetime Infiniti owner customer/client with Metro Infiniti!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Customer focused

By PaulaF on 4/25/2019 at 8:24 PM. Helped by Nick Cook.

I wanted to lease a 2019 QX50 in either of two color options. It was a little challenging as I also wanted a specific options package. I was replacing my 2016 QX50 which was a great vehicle. I drove over 60,000 miles and it never had one rattle i look forward to the same experience with the updated and sporty style of the 2019 model.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Service

By White Rose on 4/23/2019 at 7:05 PM. Helped by Brooke Ranger.

My husband and I always bring our cars to Metro Infiniti for services. From the phone appointment till post service, Metro provides professional and prompt service to client. Last Friday, I took my car for major service... again, the experience with Brooke was easy, pleasant, and it was fairly priced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Gicar on 4/19/2019 at 3:30 PM. Helped by Brooke.

The advisor was very helpful and friendly, service was great I will definitely recommend my friends and family to bring their vehicles to this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful Surprise

By Jakesmum on 4/19/2019 at 11:17 PM. Helped by Brooke.

The drive from Tujunga was well worth it. I found Metro Infiniti to be above them all in service and presentation. I plan to continue with them for all my Q50 service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Infiniti Dealer

By Dan nyc on 3/30/2019 at 2:59 PM. Helped by Cheryl Whitten.

The service manager could not have been more helpful in every aspect of my service appointment from handling the details of what needed to be done and making sure I was satisfied. I have never had a service appointment that was so thoughtful and thorough in all the years I have owned an Infiniti...additionally I went for a test drive with a mechanic and he was extremely helpful as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent as always

By Buddies 7 on 3/14/2019 at 4:13 PM. Helped by Cheryl Whitten.

I texted on Saturday morning saying I'd be in the area and asked if I could come in last minute. They said yes, checked me in when I arrived asked me to give them an hour for my service and completed the work in 45 min.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service of my QX56

By mjschneck on 3/12/2019 at 4:21 PM. Helped by Nick.

I took my 2013 QX56 into the dealership for a problem with the camera system. Nick was great in getting me a loan vehicle and taking care of the situation. He kept me posted all along the way of the repair. I am very thankful for the service department at Metro. All of the staff is great there and I think they take great care of our vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase.

By qxowner on 2/20/2019 at 7:13 AM. Helped by Nick Cook.

Very courteous and informative sales presentation. Originally went to look for a certified pre-owned vehicle, saw several several options but really liked the new car packaged options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Service

By SharonYM on 2/25/2019 at 11:08 PM. Helped by Nick, Brenda and Billy.

I have purchased my last three cars from Metro Infiniti because of the fabulous customer service. Beginning with my initial call where I hear Brenda's cheery voice to Nick P. who has always been available and addressed issues immediately to Billy who I call when I need a car. Brenda, Nick P. and Billy have modeled exactly what customer service should look like. Their professionalism and expert knowledge should be commended. Additionally, once the issue has been addressed the expert is service take over and deliver a perfect result everytime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 service

By Tavin on 2/6/2019 at 12:49 AM. Helped by Brook.

Service and new tires. Brook always takes care of my car needs. She takes the time to explain everything and makes sure I do not have any further questions before saying good bye.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very fast and friendly service!

By d2rdt2 on 1/23/2019 at 5:49 PM. Helped by Cheryl W.

Cheryl is there with a smile to greet me, as many times before. She is totally professional! Fast and friendly service, great communication and explanation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Carlita77 on 1/19/2019 at 2:55 AM. Helped by Brooke.

I love coming into Metro Infiniti because I always leave with a smile. Service is quick and efficient. I have the best service representative, Brooke who goes above and beyond to make sure customers are satisfied and the plus is she has a great sense of humor 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service!

By Tony’s Q60 on 1/1/2019 at 12:15 AM. Helped by Eddie and an Asian woman in finance.

Eddie was great. He found the exact car that I wanted and worked the deal that I was looking to get into. I spoke to salesman at a few other Infiniti dealerships. Hands down best experience at Metro.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Overcame my objections.

By Ironman2 on 1/5/2019 at 4:19 PM. Helped by Sergio, Nick.

I was extremely disappointed in the performance of my car. I discussed the issue with Sergio on the phone he scheduled an appointment with me. He witnessed what I explained on the phone during a test drive and explained what he felt the issue was. A loaner car was provided while they tended to my auto and now driving as it should. Nick in Service was also very accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By mjschneck on 12/11/2018 at 4:11 PM. Helped by Nick, Sergio, Brooke.

Nick and Brooke were great in service. They got my 2011 FX in for an oil change and I was out in less than an hour. I actually look forward to going there to get service because everyone is so nice and courteous. Thank you Metro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service rep

By Nickmcc on 11/28/2018 at 6:25 PM. Helped by Cheryl.

Cheryl was awesome and answered all my questioned and even got the car washed. She went far above my expectations. She is truly an asset to your company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Vr2zco on 11/14/2018 at 3:59 PM. Helped by I apologize but I can’t remember his name he is at the service center..

I have been coming to Metro for years. The reason I keep coming isn’t for the courtesy cappuccinos or water and on some occasions donuts. It’s for the awesome staff/customer service. Everyone is friendly and go over and beyond to make sure your visit is a pleasant one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Yiinifiniti on 11/2/2018 at 3:36 PM. Helped by Nelson Cheng.

the shopping experience was great a metro Infiniti, it didn’t take that long for them to finish my deal.i really love my car.

I would recommend this dealer.