Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Positive

By simpleas123 on 10/6/2018 at 1:04 AM. Helped by Nick Palumbo.

As always, service was excellent and service consultant, Nick, was pleasant, polite, helpful and knowledgeable. Also, the woman who handles the processing of the paperwork and payment was very polite, courteous and pleasant.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Dash Cluster repair

By QX1 on 10/2/2018 at 5:46 PM. Helped by Brooke.

The service consultant was very helpful in having a serviceman review the problem and cost prior to scheduling a repair and ensuring a loan car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent services !!!

By TOM D on 9/28/2018 at 3:06 PM. Helped by Cheryl.

Service advisor was very nice, helping me with my car issues, explaining everything from A to Z, I felt very comfortable and prices was reasonable so I'll definitely coming whenever I have an issue with my car again..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied

By Riverdad on 9/23/2018 at 12:06 PM. Helped by Brooke.

Brooke was very pleasant & the work completed thoroughly in a timely manner.. service was for a recall notice & I was happy that I was notified & the problem resolved quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Q50 guy on 9/14/2018 at 10:23 PM. Helped by Service department.

Awesome place, would recommend to anyone . Very professional and easy to work with people. Very clean facility With many amenities. Looking forward to my next visit

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By satisfied customer on 9/13/2018 at 9:09 PM. Helped by Brooke Ranger.

Brought my vehicle QX50 for the 5 thousand miles service. Brooke did a great job as usual. I dealt with her also 4 mos. ago to fix electrical problem as a result of an accident, my car was rear ended. What an awesome customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Isaacg on 9/13/2018 at 2:46 PM. Helped by Cheryl Whitten.

Once you arrive they greet you and work with you right away. They are very friendly, make everything convenient for you, and find all the solutions for your problems

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer.

By Barbarasoto on 9/13/2018 at 2:47 PM. Helped by Cheryl.

Cherlyl and your staff is always so wonderful, great customer service. all work done on my vehicle is always explained. I love this dealership, #infinitiisnumberone!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Brought car in for 45,000 mi service

By FX35owmer on 9/7/2018 at 2:48 PM. Helped by Cheryl, Nick, Brooke.

I’ve been bringing my FX35 for service for the past 10 years. Cheryl, Nick and Brooke Have been great in keeping my car running smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mjschneck on 9/6/2018 at 4:43 PM. Helped by Nick P.

I brought my car in for service and it was a breeze. I was quickly attended to. I really felt well taken care of. Thanks Metro!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

.Feedback

By driver1 on 8/28/2018 at 9:05 PM. Helped by Cheryl Whitten.

Cheryl Whitten greeted me as I drove in for express service, As always, she was efficient and pleasant. Cheryl informed me of the estimated cost and time for my car's service. The service was completed as promised and the results of the car inspection was explained. I am very please with the service provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As usual, professional service and great service rep

By number8 on 8/10/2018 at 5:54 PM. Helped by Brook Ranger.

Brook Ranger was able to get me a loaner car at the last minute when I had my car towed in. And she kept me informed regularly of the status of the repairs. Very pleased.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very Satisfied

By Terri:} on 8/4/2018 at 3:37 PM. Helped by Cheryl in service.

In June I brought my 2014 Q 50 in for an oil change. I was told I am going to need new tires and back brakes. Needless to say I was not to happy about spending the money on that. {I would much rather take a cruise} Cheryl in service told me about a sale that was coming up in Aug. I could wait till then and save money. Thank you Cheryl that is exactly what I did. Dropped my car off Aug. 1st I got a 2017 QX 60 as a rental. I was even allowed to keep it over night so I wouldn't have to deal with traffic later afternoon. gain Thank you Cheryl. I picked up my car the next morning. It was clean and ready to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brook @ Service Metro Infinity Monrovia , CA

By Ashley2018 on 8/2/2018 at 2:39 PM. Helped by Brooke.

Brook was excellent she was professional and got my Infinity Q 50 service and also fixed other problems , I'm so happy she helped me thanks Brook and the Infinity service team, I can wait till the QX70 sport comes out in 2019 or 2020 , i will buy the vehicle form Infinity Monrovia thanks all :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were very friendly and professional

By TheTRNCE on 7/26/2018 at 2:20 AM. Helped by Brooke Ranger.

The service department staff was very helpful and friendly. I had my car serviced while I watched TV and enjoyed a cup of coffee. Brooke was very helpful and informative on what other services I would need in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By sympmoore on 7/25/2018 at 8:06 PM. Helped by Brenda, Nick.

Very professional and honest. I have purchased 3 Inifinitis' from Metro and have never been happier. My reason is the excellent customer service. From my first phone to service w Brenda - my service with Nick, I have NOT been disappointed. Both Nick and Brenda are always quick with an answer and a smile. Nick and Brenda are top rated in my book. I recommend Metro Infiniti to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

great experience again

By d2rdt2 on 7/3/2018 at 4:46 PM. Helped by Cheryl W.

As always I am very pleased with the process...fast, reliable and professional...thanks Cheryl! I need just oil change and it was done efficiently. Was provided a loaner for just 3 hrs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brook was so sweet and great to work with!

By Brenda73 on 7/2/2018 at 5:00 PM. Helped by Brooke.

Love working with Brooke. I live near Montclair but go to Monrovia due to employees like Brooke. I had an oil change and the time quoted was on point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied leasing

By Jasonteng on 6/10/2018 at 9:54 PM. Helped by Nelson.

Very professional service , best price and no pressure purchase experienc,it was worth driving 4 hours from Fresno to L.A.. I will come back to renew another one 39 months latter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!

By mjschneck on 6/7/2018 at 5:11 PM. Helped by Sergio, Bob, Cheryl and Nick.

Sergio, Nick, Bob and Cheryl were great with the service of my FX. Bob, the mechanic, came out and explained what my issues were and why I was having squeaking. Everyone was very helpful and thorough. Thank you.

I would recommend this dealer.