Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic!!

By Lynnette on 10/14/2019 at 5:09 PM.

Tim Robertson was a pleasure to work with. He was extremely patient and very knowledgeable. I truly appreciated his time he spent helping me to choose a new vehicle—thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Bcoke on 10/11/2019 at 5:25 PM.

Spent whole day looking for my car. Metro was my last stop for the day. I called the dealershijp and was very specific on what i was looking for. When I arrived Ryan had 3 vehicles ready to show me waiting. The last one was perfect and exacctly what I was looking for. The rest of the process was unbelievably smooth. They had a shuttle pick me up at my home so i wouldnt have 2 cars at delership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

great place and customer service

By kazooblue26 on 10/10/2019 at 4:20 PM.

Ken was very helpful and answered all of our questions. He did a a great job in getting the auto for us would recommend him and the dealership to others

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great, no pressure experience. Upfront and honest about...

By GoBlue on 10/7/2019 at 4:46 PM.

Great, no pressure experience. Upfront and honest about pricing and payment. Even had a few laughs along the way. Beautiful location and great service from beginning to end.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Straight shooter

By Taco boy on 10/3/2019 at 11:21 PM.

Tim helped me through a new truck deal using my Costco membership. The entire transaction was transparent, he got me just what I asked for, no high pressure sales tactics for warranties and options, and a fair trade in value on my old truck. I wouldn't buy a vehicle any other way. Very helpful explaining all the new safety features on my new truck that didn't exist on the one I traded in.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Ken Karakula Sr. Was helpful but never pushy. He helped...

By Davey on 10/3/2019 at 10:41 AM.

Ken Karakula Sr. Was helpful but never pushy. He helped educate me about the Toyota Camry and it’s many attributes and encouraged a test drive. I would highly recommend this very fine gentleman to anyone needing a good used car,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Dianne on 9/29/2019 at 4:04 PM.

Ken helped me to find the right car in the right price range, the transaction was easy. He and Jon did a great job. Thanks you.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service

By ALS05 on 9/24/2019 at 10:27 PM.

Tim provided great service to us. He was very easy to work with and we appreciated his honestly. The process in buying our Toyota Highlander was so easy and smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Awesome Experience

By Carla "Poofy" on 9/24/2019 at 3:26 PM.

Ken and Jon were awesome to my father, brother and myself. We are now a Toyota family!!! Thanks Ken. I was treated with respect and friendliness. I will definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Tim

By deb on 9/23/2019 at 5:40 PM.

Tim is very friendly and easy to talk with. He answered all the questions we had, Flexible with appointments. Our car was available with the added accessories on time as promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He did not pressure me which made it the best for me.

By Flo on 9/19/2019 at 11:09 PM.

My husband (deceased) has always handled this purchase before and now I have done it with out being embarrassed or felt dumb because I did not know anything. Ken was accommodating and did not pressure me. Wish he did not have to constantly have to go to other people for their input (seemed like he walked miles). Good experience and I love the car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great way to buy a car.

By Ted Havens on 9/11/2019 at 11:20 PM.

This is my second car purchase from Metro Toyota. The are great to work with, accommodating and helpful. I had a budget and they help me stay with in it. The initial greeting was friendly and cordial and help make me feel welcome. The let me take a car for a drive alone so I did not feel pressured. The paper work went well. There was NO high pressure tactics or fast follow up calls. In a word , pleasant experience. Ken Katakana was good to work with and if I need another car I will remember him.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great service

By Denise on 9/18/2019 at 11:50 PM.

Very friendly, trust worthy, and responsive Very happy with my car. The warranty is wonderful Clean dealership and happy employees. Smiles were found every where I went in the dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By Greg on 9/17/2019 at 8:08 AM.

I purchased a new RAV4 to replace an old Toyota product. The sale process was fair and straightforward. I did not feel pressured and I am very happy with my new car! I also have experienced many years of excellent service from Metro Toyota. Dean was great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car sale

By John R on 9/13/2019 at 8:36 PM.

Ken is very knowledgeable, professional & followed through during the whole purchasing process; he even gave me a tutorial on how to use all the "gadgets."

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

5 Stars for Ken

By K on 9/12/2019 at 11:12 PM.

Ken did a great job of helping me with the vehicle of my choice. Friendly, knowledgeable, and helpful! See Ken if you need a car at Metro Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Focused

By Don on 9/12/2019 at 12:19 AM. Helped by Kurt- F&I.

The Metro Toyota Team we dealt with took much of the stress out of buying a new car and really helped us get a car we really love. Special thanks to Dean Kepol, our Sales Consultant, for helping us narrow our search from many makes and models to the right one for us. Perfect! Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Terry Baker is a great salesperson!

By ELM on 9/10/2019 at 5:28 PM.

I would recommend Terry Baker to anyone looking to buy a Toyota! Terry went above and beyond when I purchased my new Toyota Highlander, making it a wonderful buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent car buying experience

By HappyHybridCustomer on 9/6/2019 at 1:43 PM.

Tim was very attentive through my whole car buying experience. I love my new RAV4 Hybrid. He always responded quickly to my texts and kept me in the loop while I waited for my car to arrive. When I got my car he took his time with me to explain features and answer my questions. He even made sure I got a new license plate to go with my new car.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

A good experience buying a used car? Yes.

By SH JWG on 9/5/2019 at 10:35 PM.

It been a good experience so far (I've had the car for about 2 months now took a couple of 1200 mile trips and experienced no surprises yet). The salesman, Blane, was was very knowledgeable about the vehicles I was considered and made me comfortable examining them. There were some issues with the car I bought and he had most of them taken care to my satisfaction prior to delivery. I called him a few times since the purchase with questions and he either knew the answers or found them for me. He seemed very capable and was a good ambassador for Metro Toyota. He did a good job in my case.

I would recommend this dealer.