Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and excellent customer service

By Griff on 6/20/2018 at 8:06 PM.

Has a great experience there; I went to promotion today giving us to try out the new line of trucks. Ray came up to me to help me out to let me know what going and was helpful the rest of the way. Alone with the Salesman's Aaron Roeder taken me to test drive the new RAM and was very friendly and informative. Would recommend to my friends and family looking forward to go there again to get service. Thx again!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

60K Service for 2002 TJ

By Satisfied TJ on 6/19/2018 at 10:59 PM.

The 60K service (a major service milestone) for a 2002 Jeep TJ was thorough and comprehensive. Assistance was above expectations for helping to arrange a rental while the vehicle was serviced. Ray Christian, the service consultant, was extremely patient in answering numerous questions and repeat phone calls. His demeanor is reassuring and trusting. Work was completed on time. Most of all, Ray extruded such confidence that one would certainly bring a vehicle back for any future service. Also, I received a friendly attitude and smile from everyone during my visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect!!!

By Sylvia on 6/19/2018 at 3:25 AM.

I give Basel Abbas a 10 rating he help me like a good salesman . And all the other gentlemen's that make this possible and smooth. I give them All a 10 rating 👍👍👍👍👍👍👍👍👍👍.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!!

By MrsCrysAnne on 6/18/2018 at 11:13 PM.

I looked up the service center online and booked the appointment same day!!! The servicemen came quickly to my car and greeted me! I asked for Mr. Christian, he was busy but greeted me through the window! He advised me on what type of inspection I needed and was very courteous! The center was clean and quiet! I enjoyed the peaceful time! When my car was finished, he came and walked me back to my car with full details on my vehicle!! I will be back!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth buying experience

By Arkansasjohn on 6/13/2018 at 5:16 PM. Helped by Julian.

I live in Arkansas and always travel to a large city when it is time to purchase a new vehicle. I had a very specific configuration I was looking for and not only did the dealer have the exact model but they were also the best price. Overall the buying experience was a good one and I would not hesitate to do business with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Jarrett!

By katmoon87 on 6/13/2018 at 4:46 PM. Helped by Jarrett.

If you need to go to a mechanic that is going to take great care of you and make you feel like family, I HIGHLY recommend you going to see Jarrett at the service center at Metroplex. He was able to squeeze me in at the end of the day, was able to help me with money saving suggestions, and on top of that was able to explain everything to me in a way in which I could actually understand what he was talking about. I have dealt with many different mechanics and dealerships around DFW, and have finally found a place that is convenient for me and doesn't always feel like they're trying to stab me in the pocketbook every time I walk in the door. I'm sure the other people that work in the service department are nice, but he truly is amazing, and I will only take my Jeep to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Coqui26 on 6/12/2018 at 8:25 PM.

I did bought my first vehicle from Metrpoplex and the experience was incredible, the attention and dedication from Marcos and the other employee's and manager's was extraordinary. I will recommended this dealership!!!!! Thank You Marcos for making my experience wonderful and really pleasant!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Jeep2018 on 6/11/2018 at 1:03 PM.

A wonderful team to work with to get you into the vehicle of your dreams! I had an awesome overall experience from start to finish and drove away in a beautiful new Jeep at a price that couldn't be beat. I would recommend Metroplex 10 times out of 10!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Any Where!!!

By 5CrazyBoyMom on 6/8/2018 at 10:01 PM. Helped by Jarrett Frericks.

I have had the pleasure of getting help from this location a few times, and the experience has always been great! But my recent experience was above and beyond what you could ever expect from their service men! Jarrett was helping me and he is just amazing!!! From always explaining every step of the process to answering all of my questions! I am on a very limited budget at the moment as I am about to get married and have to find a new home for my family, Jarrett did his very best to get me the best price he could for not only the work done but also my new tires! I can’t thank him enough! When I brought my vehicle in yesterday, I did not expect to have to leave my vehicle over night. My children and I were going to just wait at the dealership and then stay the night at my fiancé’s in Dallas. When the courtesy shuttle took us to my fiancé’s house so we wouldn’t have to sit and wait, I didn’t think to get our overnight bags from the back of my vehicle. When Jarrett called to explain that the vehicle would need to be finished the next morning (today) I didn’t know how I would get back to get our bags. Jarrett offered to bring me the bags on his own time! And today was supposed to be his day off, he still stopped in to the dealership to make sure that everything was completed with my vehicle and that I would be charged the price he had negotiated for me!!! He is an excellent person and serviceman! My family will be seeking him out for any future needs with our two Dodge’s. Thank you SO much Metroplex Chrysler Doge Jeep Ram Fiat, and a SPECIAL THANK YOU to Jarrett! May God bless you in all you do!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By pacifica17 on 6/6/2018 at 9:44 PM.

Great sales and service team. Very friendly and listen to customer. I recommend to all. Clean dealership. Very courteous. Will always use this dealership in future.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Good experience

By JeepShopper on 6/4/2018 at 7:21 PM. Helped by Rodney Patrick.

We had a good experience at Metroplex. They worked hard to help us get in the Jeep we wanted at the price we needed. Easy to work with and very customer friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

"Great Service & Friendly, Helpful Customer Service Reps"

By Dove on 6/1/2018 at 6:50 PM. Helped by Warren Hampton, Christina Jaciuk.

I've had my little Fiat for about a year now. When I first got her, I looked for a dealership I could trust to provide all my service maintenance needs.....I FOUND IT! No matter what questions I might have, they answer them. Even if a rep isn't sure of the answer, they quickly, with no bother at all, find a rep who can answer my question. I know my little Fiat is in good hands and feel confident when I drive out that she has received a thorough maintenance check-up. And the shuttle service is amazing! When my company relocated to a new building that was a few extra miles over the 10-mile radius, I called to let them know that I definitely did not want to change service centers, and the rep assured me that they would accommodate my move and I would not have to make any changes. That was a big relief!!!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By kbeeman on 6/1/2018 at 3:55 PM. Helped by Durrett.

My overall experience was outstanding, my sales rep was amazing, she walked me through the process and helped me get into a new car. There were no multiple hits on my credit and the finance manager worked with me extremely well based on my credit and how much I owed on my previous car loan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly customer service

By Tobie on 5/31/2018 at 2:01 PM.

Ray Christian Provided excellent customer service I brought my truck in for a routine oil change...and was in a bit of a rush .. Ray got my truck into service. Within 30 minutes I was on my way ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Service

By EricHRamguy on 5/29/2018 at 7:02 PM.

If there was a contest for the nicest & most helpful car guy on the planet - then Kris Henderson, of Metroplex Dodge, would be a shoo-in - when you show up - no matter what the issue is - you are truly the only customer he has - & he'll do whatever it takes to get it done - I have a vintage truck that the service guys love to work on & I've never left there less than completely satisfied with what they did for me & the way I was treated - so, just call Kris & leave the problem to him - really great guy Eric H. Dallas, Texas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Prince85 on 5/29/2018 at 6:37 PM.

Everyone dreads the dealership let’s be honest... Ray was awesome from start to finish extremely friendly & got my car in & out in a timely manner. There’s few businesses that understand what it means to value a customer & this service dept 100% does! I’ll be back to get my windows tinted & who knows maybe buy a Jeep!! Thanks for the great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Looks small but packs a powerful punch to other dealers

By ccchatterton on 5/29/2018 at 5:53 PM. Helped by Steve R.

Steve R worked so hard to get us the best deal. Other dealers admittedly couldn’t touch. Ray C in Service, worked fast and efficiently to get my vehicle detailed and fluids topped off. Looked great. Thank you both.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Car repair

By Cutecar,2002 on 5/27/2018 at 2:24 PM.

I took my car in to be serviced on Monday 5/21 and when it was ready to be picked up I found my Service Advisor was no longer there. Ray stepped in and provided me with A plus service. He listened to my concerns and explained all the repairs that had been completed on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleased

By Kylebing on 5/24/2018 at 4:52 PM.

Took our Cherokee in for a software update and a quote on fixing seatbelts. We ended up putting off the seat belt repair for a later time. When I was ready to do the repair the quote was saved, the parts were ordered, and the repair was smooth. Good stuff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in for general service.

By Jeep007 on 5/23/2018 at 9:00 PM.

Ray took very good care of me and showed very high levels of Customer service! Working at Southwest Airlines for 20 years I know all about Customer service and I received it from Ray today at Metroplex Jeep.

I would recommend this dealer.