Dealer Reviews

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Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Don't walk!!! Run! Promises forgotten once they have your $$

By Thia375 on 9/9/2016 at 6:04 PM. Helped by Edgar (brother in-law) to Osvaldo Gonzalez aka Oscar.

My understanding in life is that you can't make everyone happy, being in the sales business for many years myself, I understand that. Retiring at any early age than most perhaps displays my ability to adapt to different kinds of people and situations that ended positively for the most part for both parties involved. Anyhow, this instance was way different then any other car dealership purchase in my life. I purchased a used luxury vehicle with relatively low miles for its year etc. that is in relatively fair/good condition.The great price is what brought me into this dealership. The too good to be true concept was challenged in this situation... The external body with some unexpected imperfections (non disclosed) i.e., clear stickers where the auction stickers were or transport stickers were on the lower side panels of the vehicle on both sides were left and will have to be professionally removed. Before the sales contract was signed an additional key (cost to have one made by dealer cost --$500.00- which will get into detail later on, front emblem (which didn't come for that year) which I paid $25.00 for on my own and the car was supposed to be cleaned inside and out which it wasnt't ( had to hire a professional which cost me $135.00) to clean. A wheel tire cover cap was missing on one tire was missing. Unfortunately they only sell them in 4's, s I had to buy them for $50.00. There is also a chunck missing from the drivers mirror (cosmetic on drivers side - someone hit it and it's not covered under warranty ). A used replacement mirror for $150.00 plus labor cost to install is undermined at this time. The usb cord didn't come with the car (another additional fee) but necessary to connect your iPod. Finally, the key fob which costs $500.00.. (0nly disclosed that one key was available after we signed contract). So in your opinion, after making numerous calls with no promises to make it right ...with 1 request for an additional key to be provided which the sales manager or salesmen , Oscar, promised to call auction to get it for us with no response. So primarily that great price that attracted me to get there in the first place doesn't seem so appealing anymore after this experience. These people are evidence of why car salesman have bad reputations. I wouldn't have had so much of an issue is these issues were disclosed prior to the signing. Of the contract, but they tried to hide them and made empty promises to fix them which they obviously didn't. I left me sick to my stomach a horrilble.. Poor business ethics and practice. I wonder who is writing these reviews..family member, friends. One person can make a difference and I am reporting them to the better business bureau for investigation of illegal business practices.. I am sure I am not the only person this happened to...protect yourself...god bless

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Amazing

By Kintana on 7/13/2016 at 3:16 PM. Helped by Juan Manuel.

Juan Manuel Gabe is an amazing experience buying our first car! Customer service highly-oriented and satisfaction with the bussiness. I can recomend this place and this lovely guy! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence that excel !

By Peterone on 7/1/2016 at 9:07 PM.

I am very please with the help I receiced here. Mr Kerry showed knowkedge and positive aptittude to help. He is an asset to this Business. I will recommend others to cone over to otherd to see him and buy here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership

By willie d jones on 6/25/2016 at 5:28 PM.

every thing was good everyone spoke ,real frendly nice cars ,great salesperson..Everett Kerry was very nice and helpful. Everyone treated me with respect ,i have gone to meaning car lots ,and they were not friendly at all .you guys were really nice,thank you very much ,i will come back and bring someone else to buy a car

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Easy Peezy

By dita1008 on 6/24/2016 at 5:24 PM.

Very knowledgeable about the car I was interested in. Very good communicator! Was not the typical "used car salesman" - he actually was honest! Therefore it made my experience very pleasant even though i am in debt now. Welcome the american dream!. LOL All jokes aside, I would highly recommend using this dealership. Very very happy with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

BUYING A CAR A REALITY

By Schnecke on 6/14/2016 at 10:14 PM. Helped by Juan.

Trying to buy a car felt like another "doomesday" event. Was on my last leg. I called the number on the Internet and found myself immediately on my way to the dealership based only on my gut instinct. Was very welcomed by "JUAN" and everyone.long story short "the unimaginable and toughest deal" was done with what seemed to be great ease! SEE EHAT QUALIFIED PEOPLE AND DEDICATION DO? "Their motto should be "TEAM WORK MAKES DREAMS WORK"!!! S.H LIGHTHOUSE POINT

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great Listeners

By Quetsy on 6/13/2016 at 7:17 PM. Helped by Juan Manuel Moreno.

Juan Moreno went out of his way to make us feel comfortable and work around our issue needs and wants. We drove off with a vehicle we were very happy with. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A lot of work but worth it in the end

By mattnarc on 6/6/2016 at 1:46 PM. Helped by Rosti Star, Alicia, Jennifer, Sasha.

I did all my negotiating over the internet and on the phone. The process was slower and harder than I am used to, but we were eventually able to agree to a deal. I flew half way across the country to complete the purchase. When I arrived the vehicle appeared to be in the condition described in the advertisement. I bought the vehicle but within minutes after leaving the dealership I discovered a previously unknown problem with the vehicle. The dealership committed A LOT of resources and time to fixing the problem and it was a significant and complicated problem. I'm convinced the dealership had no previous knowledge of the problem. There were times that I was frustrated by the staff's slow pace but in the end Miami Motorsports proved they stand behind the vehicles they sell and they sell them at excellent prices. I've had the vehicle six months now and couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car!

By Tichinap97 on 5/29/2016 at 12:01 AM. Helped by Juan Moreno.

I got my first car thanks to Juan Moreno he was very funny nice and helpful. Defiantly recommend this dealership and employee will help you as much as they can

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nice car/Nice Deal

By Pilot on 5/13/2016 at 12:14 PM. Helped by Juan, Oscar.

I called the dealership from a lead on the internet, Juan Moreno answered the phone and was very polite. The price on the Honda Pilot was the best I could find, The entire crew helped make the deal happen. I got the best car for the money. Thank you Juan, my daughter is thrilled!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXELENT CUSTOMER SERVICE

By Robert123 on 5/12/2016 at 6:31 PM.

Wady is a great person very professional and exelent customer service great diler te cars are in exelent condition oscar the manager is very professional and very polite

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

i wasn't in the mood to buy a car but it was great

By Kai23 on 5/12/2016 at 6:07 PM. Helped by Wody.

Wody is a great salesman he is patient nice, very polite. And the place they kinda care about you which feels nice and and they're very friendly they make it a bit easier than stressful. And I had to change my car they did it for me until I was fully satisfied, and I have my little cross because I'm religious it was so toughful he remember to put it back in for me while I totally forgotten. He is great !!! So yes 5 star for Wody !!=)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELENTE SERVICIO

By castilloluisar79 on 5/7/2016 at 11:04 PM. Helped by Juan Moreno.

Juan Moreno un excelente vendedor te da exactamente lo q necesitas , mil gracias por la atencion nosotros enviaremos mas personas a que el los atienda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

muy buen servicio

By abcd1234 on 5/7/2016 at 7:20 PM. Helped by Andrés.

Andres y paulo con un excelente trato asi nosotros y nos agrado la estancia en el diler por su trato y atenciones asi nosotros. Me gusta mi nuevo chevrolet spark 2014

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

muchas gracias

By abcd1234 on 5/7/2016 at 7:18 PM. Helped by Andres.

Andres y pablo muy buen trato un gusto haber comprado el carro con ustedes me gusta mucho mi nuevo vehiculo chevrolet. Muchas gracias por todoo!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very good customer service and friendly enviroment.

By Julio Martinez on 5/5/2016 at 2:56 PM.

The salesperson was very open to suggestions and in top of any question I had. Very good customer oriented service. Finance was easy finalized and was out of dealer very fast.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good customer service

By Samy on 5/4/2016 at 3:51 PM.

I have ben recived by wadih vidal who give me a very good treat and service,and he help me find the perfect car for my need

I would recommend this dealer.