Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Amazing service!

By Kat on 3/30/2019 at 6:10 PM. Helped by Everardo.

Came on a Saturday with no appointment and was helped by Ever who was very helpful and prompt. Amazing service and will definitely come back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Jettagirl81 on 10/24/2018 at 4:36 PM. Helped by Everardo Cruz.

First time owning a VW and only have it serviced here...will not go anywhere else. They don't try to sell me anything I don't need. Only place I trust for my Jetta. Everardo one of the employees always goes out if his way to help...great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick service

By Mgmore on 9/25/2018 at 9:09 PM. Helped by Everardo cruz.

I came in for an oil change last minute and they took me right away. The staff was personable and the service was quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volkswagen Beetle service

By Ariana on 9/25/2018 at 8:57 PM. Helped by Everado Cruz.

Great and speedy service. I came in without an appointment and was quickly helped Plus, I also received a discount. I have always come here to service my car and will continue to do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By ignacia24 on 9/18/2018 at 9:36 PM. Helped by Everardo Cruz.

If you go to Michael's volkswagen, I recommend asking for Everardo Cruz. He did a great job on the service to my car i am pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fastin efficient

By Tiguan happy man on 2/6/2018 at 4:31 AM. Helped by Anthony.

I liked it that Anthony was fast, he moved us through the system very efficiently, he knew we wanted to get on the road to get back home and he was very helpful that way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, professional, personable, executive-level experience

By VeeDubSurfDude77 on 2/1/2018 at 12:07 AM. Helped by Anthony Schempre and Robert Gushel.

I have had the pleasure now of being a second repeat customer of Michael VW. The reason? Because of the personable, professional, and knowledgeable top-notch customer service which Mr. Anthony Schempre had provided. What has impressed me the most? He was most thoughtful of my limited time, and addressed my needs in selecting the perfect vehicle. Also worth noting here is that the other Michael VW team members were professional, thoughtful, and courteous. Thank you Michael VW for another great experience, and a special thank you to Mr. Schempre who has now consistently delivered remarkably stellar service. Sincerest regards, Ivan G. Martinez

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Vehicle didn't get 6 miles after "repair".

By KellyH on 1/31/2018 at 8:01 PM. Helped by Jerry Sheldon.

I took my VW for repair, spending over $5k in repairs. The "Check Engine" Light came on within the 6 mile drive home from releasing the newly repaired vehicle to me. Now they want another $2k + for more repairs. Why wouldn't they have caught this issue during the 1st diagnosis? Why would they return my vehicle to me with other engine issues not mentioned or addressed during the 1st repair? Sorely disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was preasat exprerience while buying by Bettle

By luba on 11/22/2017 at 3:44 PM. Helped by Jeff Fuentes.

i was served with courtesy and sales person was very attentive and caring. he listened to our needs and likes and was very helpful. he even remembered my coming birthday and sent me text message to wish me a happy birthday

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, accommodating, friendly and knowledgeable.

By Claudia2 on 11/8/2017 at 6:29 PM. Helped by Mark Bailey.

Charles was professional and casual, no-pressure, listened to my needs and was honest and accommodating. He was extremely efficient and personable. He made my experience smooth and easy. The environment was welcoming and easy-going. I couldn't be more satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman, great vehicle, great finance dept, great exp

By Bomarito on 10/25/2017 at 10:33 PM. Helped by Anthony Schempre.

I have purchased 2 porsches, 3 Jettas, a VW CC, and a Pasatt from this dealership and have always had a great experience. Over the years I have had the pleasure of working with Anthony Schempre, by far the most professional and personable salesman of any car purchases I have made. I appreciate having him to go to and he always takes care of us regarding any of our vehicle or financing concerns. He is always fast to get back to me and always makes himself available for us. He is a big reason we continue to buy through this dealership. THANK YOU ANTHONY

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

VW Manager Extremely Unprofessional

By Wahooo14 on 10/16/2017 at 1:20 AM. Helped by Charles.

The dealers cash back was no where in the paperwork when the financial department called asking about it, the manager told him over the speaker phone that I was crazy!!!! Omg really how unprofessional can someone be. I just lost my husband last month and all they want to do is rob me of my money and lie.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service and Parts

By 2012 Passat on 9/1/2017 at 8:48 PM. Helped by Jerry Sheldon.

Michael Volkswagen is the only service center and parts suplier I go to for my 2012 TDI Passat with 255K miles. There service is excellent, they are quick to get me in and out. There parts dept. is also excellent always having the parts I need on hand and providing advice when needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Jetta

By Jeff & Heather on 8/18/2017 at 6:52 PM. Helped by Jeff Fuentes.

My wife and I recently leased a 2017 Jetta at Michael Volkswagen and we couldn't be more pleased with our experience. Our salesman, Jeff Fuentes, and manager Rob, we're incredibly helpful. They made sure we found the perfect match and made sure they did everything possible to find us the right price. We would highly recommend you visit Jeff and Rob at Michael's Volkswagen for all of your vehicle needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience I've had in the last 10 years.

By Josh Lopez on 8/9/2017 at 1:28 AM. Helped by Travis, Robert.

Travis at Michael Volkswagen is amazing! We decided it was time for a larger car and make the choice to get rid of our Jeep. I put in some requests online and got connected with Travis and his sales manager Robert. They were phenomenal from start to finish. He never wasted my time and always gave me straight answers to each question I asked. He didn't use any of the scummy sales tactics I've seen at other dealerships in the past and he was fun to talk to. This was me and my wife's first time dealing with a Michael dealership and our first time dealing with Volkswagen. I really can't say enough. This dealership has earned my business and will be the first place I go when it's time for another car. We got a great deal and love our new Passat!!! 5/5 really. I will be referring friends and family here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience

By kwikmom on 8/7/2017 at 7:26 AM. Helped by Jeff Fuentes and Robert (sales manager).

Enjoyed working with Jeff Fuentes and Robert (sales manager) on our recent quest to buy a Volkswagen Touareg. They found the exact car we wanted and made the experience stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior customer service

By Very Satisfied Nani on 6/24/2017 at 3:46 AM. Helped by Anthony Schempre, Jeff Fuentes and Mr. Gonzales.

As my title explains; the customer service, attentiveness, and knowledge of the product were superior. Anthony who was there when we arrived, asked what we were looking for and led us right to what we were looking for and explained everything about my beetle that we needed to know. We had been dealing with Jeff over the internet and this young man was very courteous . All we can say our experience "WAS GREAT"!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was great, courteous and informative

By liz30861 on 5/31/2017 at 3:52 PM. Helped by Anthony Schempre, Steve F and Manu in finance.

Anthony showed us everything we asked for and more. He was very friendly, courteous and informative. The whole experience was great because we never felt pressured or overwhelmed. Anthony never pressured us to buy more than we said we could afford. He was very respectful of us which made the buying experience even better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW breakdown on road trip

By Gav088 on 4/7/2017 at 6:53 PM. Helped by Douglas Hampton.

A special thank you to Doug the service manager who went out of his way to assist us in a strange town and fix our Touareg in the quickest time possible. I could not have asked for anything more he made our issues go away painlessly. These guys are the best not the usual service centre Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff Fuentes was very attentive to our needs.

By billy on 3/23/2017 at 12:01 AM. Helped by Jeff Fuentes.

We knew what we wanted and Jeff made sure that the car we wanted was available for us to purchase within a matter of days.

I would recommend this dealer.