Dealer 2-Year Rating

Overall Rating

1.7 / 5
Customer Service
1.7  
Friendliness
2  
Overall Experience
1.7  
Price
2.4  
Quality of Work
1.8  
Service
2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bought Chevy SUV

By Mentone1 on 7/14/2017 at 1:09 AM. Helped by Jimmy.

I bought this vehicle in Feb 2017 took it to Florida for spring break. We turned the AC on since we were in Florida and it didn't work. I didn't think of trying it since it was Feb in Indiana and cold. I also had three other things wrong with it after buying this Chevy. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. I have recently taken this vehicle in Warsaw to get oil changed and they believe this Chevy Equinox I bought had been wrecked due to all of the new stuff on it and it goes back to why the AC doesn't work. This dealership didn't of course mentioned any of the four issues I've had, which supposedly they check them out before putting on lot for sale. I repeat DO NOT BUY FROM THIS DEALERSHIP!!!!

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
2   Overall Experience
5   Price
1   Quality of Work

Extremely rude service, staff member TOOK MY CAR OFF LOT

By shabaz on 6/13/2017 at 6:18 PM. Helped by N/A.

I purchased my jeep from this dealership and after they got my money, left me with little guidance and would not return my calls. Getting my oil changes from them is like pulling teeth, they are very hesitant to part with any service for free. Dropped my Jeep off for an oil change and waited in the lounge for a shuttle drop off (very good shuttle service, friendly drivers). But saw a blonde, short-haired, female employee get in my car with another employee, drive it off lot, and come back without the passenger. My car was used as a shuttle by the employees and I was never asked for permission for that to happen. I wonder if they use cars like this all the time. On top of that, I was never called when my vehicle was ready, I had to call them. My car was not cleaned as it normally is, and there was no sticker telling me when to change my oil next. I have no idea if my car was even serviced.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not the Best Experience

By cgwebb on 3/21/2017 at 11:06 PM. Helped by Sales Manager, Salsemen.

This dealership needs some adjustments. I graduated from University of Michigan with my BBA and went to school with a lot of students who's parents are FCA employees. After speaking with a Jeep Controller, he was disappointed in the poor customer service at this dealership, and advised me to go elsewhere. On 03/14/17 Michiana had me sit for over an hour before letting me test drive any vehicles, where at Sorg Dodge (Goshen, IN) they had my vehicle ready to test drive as I pulled in the lot, before they ran my credit and talked prices. The manager and salesman were rude when I was sticker shocked at the lease quote. I ended up leasing the same vehicle for $5,000 less ($125 less per month) at Sorg, and I was willing to drive an hour away from where I live in Mishawaka just to avoid going back into Michiana again. Love my new 2017 Cherokee Trailhawk! I was able to be approved completely on my own for 380/month and without a cosigner, which is something that was important to me as this is my first vehicle. I'd like to note that my mother went with me to Goshen and is in the process of purchasing a Wrangler Unlimited with Sorg Dodge because of how impressed she was with their team and the vehicle itself. Seems like Michiana really missed out on a whole family interested in the Jeep brand.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Typical Car Dealership

By Braedon Thorpe on 2/6/2017 at 11:49 PM. Helped by Darien.

They will tell you anything you want to hear to try and take your money. I visited here because of their add on the radio stating credit amnesty if you bring home a certain amount every week. I know i have far from perfect credit, which is what drew me in. Not only did they run my credit 15 times to try and get me approved, they then told me i needed a co-signer. Not a huge deal on the co-signer part, got one and then spent a good 4-5 hours at the dealership getting everything done and leave with a used car only to have them call 2 weeks later and say that we weren't approved and had to return the car AND they kept the downpayment. Do not buy from here unless you like headaches, being lied to and treated like garbage if you aren't "good" enough to buy one of their vehicles.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Most awful experience I have ever had

By Stephanie Anderson on 10/3/2016 at 12:41 PM. Helped by Robert.

I would give this place 0 stars if I could. It's been four weeks since I have had it and I have had in into service once a week since the purchase date. The accelerator got stuck on the highway, I had to rush it back because they didn't install the GPS system the bank required, and also to resign the paperwork because they had done it incorrectly. Then had ano appointment set and got told upon arrival that I had no appointment. The transmission is going out and needs fixed badly. I reported this on the 23rd and have been put off repeatedly. I had an appointment today and was supposed to given a loaner vehicle. Instead, they had me driven to Enterprise where I was supposed to pay for a loaner vehicle. Uhhh, my first car payment isn't even due yet, why in the world would I pay to rent a vehicle? Now I am sitting in the parking lot waiting for sales to get here to see if they have the loaner they previously promised me. Honestly, I would go to a buy here pay here lot before I ever ever ever did business with these people again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

READ RIPOFF REPORTS !,!,

By Asian babe on 2/25/2016 at 4:56 AM.

Read ripoff reports before you buy from this dirt bag dealer! They are what gives Car dealerships a bad name.... They lie and take advantage of non English speaking people!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Amurdock85 on 2/12/2016 at 2:35 PM. Helped by Steve Minchew.

Steve Minchew was very helpful and from as far as I know a very honest person. I was skeptical at first because my credit wasn't the best but he got me into a great SUV!!! Thanks again!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

matt said we can fix your top for $125.00.

By genedk43 on 6/15/2015 at 8:33 PM. Helped by MATT.

I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTIBLE TOP NOT BEING ABLE TO GO DOWN. IT HASN'T WORKED FOR TWO YEARS .I ASKED IF THERE WOULD BE A DIGNOTIC FEE ON THE TOP AND TOLD HIM THAT IT APPEARED THAT THE PUMP FLUID SEEMED TO BE LEAKING OUT OF THE CONVERETIBLE PUMP. TOLD HIM THAT I ADDED FLUID, BUT THE FLUID SEEMS TO LEAK OUT OF THE CONVERTIBLE PUMP. TOP WILL NOT GO DOWN. I ASKED HIM TO PUT THE DIAGNOSTIC FEE ON THE ALTERNATOR, BECAUSE I KNEW THAT ITEM WAS TO BE REPLACED, AND HE SAID "DON'T WORRY, WE WILL TAKE A LOOK AT YOUR TOP.TOO. HE CALLED AROUND 4 PM AND SAID WE CAN FIX YOUR TOP FOR $125 I GAVE HIM APPROVAL AND TOLD MY WIFE, THEY ARE FIXING MY TOP FOR $125!! I PAID THE $1,000 BILL,, BECAUSE OF COLD WEATHER, I DID NOT TRY TO LOWER MY TOP. A FEW WEEKS LATER, WITH WARMER WEATHER, I TRIED TO OPERATE MY TOP, AND NOTHING! I CALLED MATT, HE SAID,WE DIDN'T KNOW THAT YOU HAD TROUBLE WITH YOUR TOP. YOU SAID YOUR TRUNK WAS LEAKING FLUIDS, SO WE CHARGED YOU $125 FOR A NEW TRUNK SEAL TO KEEP FLUIDS FROM ENTERING YOUR TRUNK! WHAT???? HE REFUSED TO DISCUSS IT SO I LOST $125.00 MORE BAD NEWS IN MY FOLLOWING REVIEW FOR MICHIANA CHRYSLER, JEEP, DODGE THAT I LOST $ 1,350.00 TO AGAIN REPAIR MY TOP AND AFTER REPLACING PARTS, THEY SAID, " WE CAN'T FIX YOUR TOP." WE DONT DO THAT. TAKE IT TO A TRIMSHOP. WHAT??? PLEASE PAY THE CASHIER !

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

The salesperson, Jacob Yoder, turned the car buying...

By BadCustomerExperience on 10/13/2013 at 10:43 PM. Helped by Jacob Yoder.

The salesperson, Jacob Yoder, turned the car buying process into a horrible customer experience over a simple $80 mistake he made. We agreed to adding a package and when the car was delivered, a part of the package was left out. Ignored my voicemails, wouldn't admit to the mistake, wouldn't add the part, and even offered for ME to pay for it. I had to finally engage the general manager and was sent the part over a month and a half after the purchase. Salesperson is unable to admit a mistake and isn't capable of handling conflict resolution. Instead of treating me as a valued customer, he tried to ignore the issue and hope it went away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant experience! They worked with us on the...

By susiebb on 4/18/2013 at 10:31 AM. Helped by jake.

Very pleasant experience! They worked with us on the price within our budget. Very friendly team of people. I would highly recommend Hall Chrysler to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

When I went into the dealership one evening to look at a...

By maduch18 on 3/11/2013 at 10:05 PM. Helped by Richard and Ken.

When I went into the dealership one evening to look at a couple of other cars, I was waiting for a salesperson. While I was waiting, another customer who just got his car, came in and spoke to his salesperson. He came in and said, "I think you forgot something!" The salesperson asked what? The customer said that they forgot to fill up the car. The salesperson said, "Oh, we don't do that any more." I personally thought the salesperson was joking until another salesperson chimed in and said the same thing! I WAS SHOCKED!!!!!! I almost walked out right then and there!!! How can this be true???? The salespeople then proceeded to explain the reason that they do not do that any more. I was still in shock and disbelief!!!!! How can you spend THOUSANDS OF DOLLARS on a brand new car and the dealership can not fill up a new car with gas????? I understand everyone has been hit hard in this economy including you as car dealers and we as consumers, but why not go above and beyond and show some great customer service and fill up those tanks???!!!! That isn't that unreasonable to ask and I can guarantee it will go a LONG way in the customer service department!!! I must say that when I told this story to Ken over the phone, he did say "Well, we will be sure that doesn't happen to you." When I did go to pick up the car, Richard did fill it up as I told him about the conversation I had with Ken. To me that one little act, will go a long way in my book and with me recommending your dealership to others!! Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Julianna and I recently purchased a new Durango from Sean...

By rherring37 on 1/12/2013 at 11:29 PM. Helped by Sean, Nic, Ken, Patty.

Julianna and I recently purchased a new Durango from Sean @ Hall Chrysler in Mishawaka Indiana. We usually don't write reviews regarding our purchases, however the team at their dealership went out of their way to ensure we were well informed and treated like family before during and after the sale...it is not often you leave a dealership these days feeling like you just bought from genuinely nice honest people, but that's exactly how we feel. They have got SERVICE figured out!!!

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Very poor service from day 1. We purchased a used vehicle...

By Anti-Hall on 12/31/2012 at 1:55 AM. Helped by Multiple.

Very poor service from day 1. We purchased a used vehicle through this dealer and had a bad hubcap from the start which they said they would replace as part of the deal. It took me getting angry and yelling at them in the dealership after my mother and father had asked politely numerous occasions before we got anywhere. Finally after months it was replaced. They have slooooooooooooooooooooooooooow service. Count on 2-3 hours for a new set of tires, a job that should take no more than an hour. Oil changes are slow, everything is in slow motion. I'm done with this dealer and will service my vehicle elsewhere.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

The worst car buying experience EVER!. From the moment my...

By zbracker256 on 4/17/2012 at 3:31 AM. Helped by Caleb.

The worst car buying experience EVER!. From the moment my Mom and I arrived we walked around looking at there new and used inventory. We must have walked around for over 15 mins before wondering were anyone that works there even are. Don't get me wrong, but don't most sales people walk out to say "Hi my name is.... can I help you?" or something along those lines? No we had to walk inside and ask for help from a very nice lady that works at the middle desk. And we then meet Caleb. He was very friendly at first. All I wanted was a Dodge Avenger at or around $250-$275 a month. When I said that he he gave me and my Mom a very nasty looking face, and he said well see what we can do. So they asked about my car. I told them it was a 1995 Doge intrepid. They would only give me $500 for. Turns out that they told me about 2 cars they had a used 2011 and a 2010 both would be around $300 i said if you can get me down to $275 I will buy. He didn't even attempt to ask anyone he just acted like he walked out. when he did mom went to the bathroom and saw him just drinking a cup of water with another sales person else just laughing. And when he came back he said no we cant get you down that low. So we left. Had a very unpleasant time and left with the feeling that they just didn't care about people just sales! This happens about 2 months ago I later go to Z-Ford and saw that they had a 2010 Dodge Avenger for $15,999. I told them I really wanted this car and could only afford $275 a month. They first said around $300, But they asked to find out my credit score and said that they would work with the bank to get me that price. They Called me the next day and said the car is yours. $265 a month! I was so happy! Just had to write a review for this place saying how awful there sales staff is and how unfriendly the atmosphere is at Halls. They weren't even willing to work out a deal! i wish i could give this place a lower score but i cant. Z-Ford is 5 star all the way!. Stay clear of this place!......

I would not recommend this dealer.

Overall Rating

2.5  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Quality of Work

I went to this dealer based on the recommendation of a...

By dustyoakland on 1/23/2012 at 6:19 PM. Helped by Kevin FitzGerald.

I went to this dealer based on the recommendation of a friend. Due to my low down payment, fair credit, and negative equity in my current car, the dealership was unable to place me in something I wanted at the time(despite their assurances and trying to push me into something newer and more expensive), which I understood. What upset me is when they tried to guilt me into a vehicle that was not even close to what I wanted, by claiming they had to pull favors, etc., etc., and when I told the salesman I wouldn't buy something that wasn't what I wanted, with or without favors, he wouldn't even return my call, and I've never heard back from him since. There's being practical about what can and can't be done, and there's just plain rude and unethical. His behavior in the end was rude and ethical, and I wouldn't recommend this dealer to anyone.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Overall Experience
1   Price
1   Quality of Work

A rating should be based on the enterprise doing what...

By Alan_E on 12/13/2011 at 4:03 AM. Helped by Brad.

A rating should be based on the enterprise doing what they claim to be able to do. By that standard one star is generous. DO NOT GO HERE. The sign on the street says "29 minute" oil change. Maybe they justify that by claiming it will only take 29 minutes once they get to your car. I sat for 2 hours waiting for an oil change. Not a typo, two hours! Oh any they lied on the upsale. The tech came in and said something about the battery having a problem and needing to be replaced immediately. I asked if it could wait a few months (being on a student budget) and the sales rep, Brad, said "No. Any day now your car will stop turning on." Turns out the dire problem was corrosion on the battery terminal. And it wasn't even bad (this is a well-maintained 2007 car), they just wanted to upsell me. Once I cornered him he admitted that was the problem but told me the process had already been done and they placed a special anti-corrosion solution on the terminals. $25. That's right, they made me pay $25 for a tablespoon full of baking soda and a used toothbrush. To make matters worse, he had "forgotten" the coupon I gave him for the oil change and tried to charge me the whole amount. When I insisted that I had given him the coupon he said, "Oh? You gave me a coupon? I don't remember that." Luckily, he "found" it in the stack of papers he was holding and was able to add the discount. Great. So now I've lost two hours, had to fight for the coupon I already used and paid for a worthless upsale. Thinking of my lost 2 hours, I asked Brad why they have the sign up front advertising 29 minute oil changes when they take two hours and he responded, "I've told them they should take it down but higher ups make that decision." Talk about false advertising. I'm fuming as I walk out to my car, and find the final insult. Their dirty, muddy paper floor mats are still in the car, the car number tag is still hanging on my mirror, their tag is still on my key chain, AND THEY DIDN'T EVEN CHANGE THE STICKER THAT TELLS THE NEXT MILEAGE TO CHANGE THE OIL. So now I get to clean up their mess, throw away their trash, and promise my wife that despite the sticker being the same I did get the oil changed. Fine, whatever. I'll never go back. I'll turn anyone away from there that I can. There are other mechanics and dealers in town that are honest and ethical. Hopefully Hall will learn that devious business practices might make a few dollars in the short run but they'll cost them dearly as consumers realize that they aren't to be trusted. After all, since you know they are trying to rip you off on a little oil change, just think what they'll try to do on the sale of a full automobile.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I would like to say Thank You to your staff in your...

By msheppard123 on 4/21/2011 at 10:34 PM. Helped by Scott Hurley.

I would like to say Thank You to your staff in your Service Department and specifically Scott Hurley. On February 16th I was enroute from Des Moines, Iowa to my home town of York, Pennsylvania in my 2009 Dodge Challenger SRT8 when my check engine light came on. Time was critical as my mother had a bad fall and I was travelling home to help her after her stay in the hospital. Scott was very accomodating as I was just travelling thru and made me feel comfortable. Even without an appointment the service was quick and friendly and in no time I was on my way. Please pass on my thanks to he and his service staff. Makes me glad I invested in Dodge. Have a great day. - Mark Sheppard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Hall, I wanted to take a moment to let...

By kurtgibson1234 on 10/31/2010 at 1:59 PM. Helped by Mark Reda.

Mr. Hall, I wanted to take a moment to let you know about my experience with your service dept at your Mishawaka location, and your employee Mark Reda. I will do my best to explain how extremely grateful and thankful I'm to Mr. Reda for the help he provided me with my car and dealing with Crysler on a problem both Crysler and your dealership didn't have too help me with since my warranty was out at 36,000 miles. My 2007 Dodge Charger had broke down on a Friday night on my way home, and I had it towed into your dealership where it was diagnosed with jumped timing, and needed a water pump which would be about $900.00. After getting in to the car a little more it was determined that when it jumped time it basically wrecked the whole upper portion of my engine which had 89,000 miles on it and after it was all said and done was probably going to end up costing me at least $4000.00 of which I could not afford. Even though my car was way out of warranty Mr. Reda contacted Chrysler to get them to help me and explained how well I taken care of the care and they should step in to help me. After numerous conversations Mr. Reda had with Chrysler he had managed to get them to step in and help me with the repair bill. After Mr. Reda had negotiated with Chrysler and discounted everything he could from your dealership my bill ended up being around $1550.00. Again this is why I'm writing this letter I cannot explain how much Mr. Reda had helped me with a bill that I was not going to be able to afford, and actually took the time to go above and beyond with his customer service to help me. Mr. Reda could of did the easy thing and said no the bill is what it is neither us or Chrysler can do anything, but he didn't do that and that is what sets him, and your dealership apart from the rest. Trust me I have taken this vehicle to three other dealerships (2 Dodge, and 1 Ford), and not only that my mother was the service manager for 25 years at one of those dealerships and still l have never received this quality of service even at the dealership she worked for 25 years. She even said that being in the business 25 years that there was no way the dealership or Chrysler would help with anything, and is absolutely amazed at what Mr. Reda managed to help me with. Mr. Reda could of made that one big sale for around $4000.00 for your service dept in an a economy that has been really hard on car dealerships, and especially service dept's to be profitable. Instead he helped me out and in the long run I guarantee that this will make your dealership far more than that $4000.00 that you would of received from that repair bill. Not only do you have me as new customer for life, but not mention the word off mouth that I will tell everyone how great my experience was with your dealership and also I will be back after the first of the year for the new car my wife needs. I also will be sending a letter to Chrysler about Mark, and your dealership. Mark Reda is a employee who truly cares about customer service, and you should be proud that he represents your company. Again thank you so very much. Sincerely, Kurt Gibson

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Sales personnel was very helpful. Shana H. was great and...

By journeyshana on 8/17/2010 at 3:48 PM. Helped by Shana H.

Sales personnel was very helpful. Shana H. was great and I'm sure I will be pleased in my new 2010 Dodge Journey. Came and spoke found the exact color I was looking for. Pricing was the best that I found from everyone in town. Please ask for Shana, she was extremely helpful.

I would recommend this dealer.