Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru Crosstrek- GREAT EXPERIENCE

By Steph G. on 8/15/2017 at 8:43 PM.

I am so glad that my fiance asked me to stop at Mid City Subaru. They are undergoing construction so at first it was a little hard to figure out where to get help but as soon as we walked into the right place we had the pleasure of working with Luis Gonzalez. Luis was so great! He was genuine, funny, and understood how much it meant to me that I make the right purchase. As a new mom, I was considering the safety of the automobile and the financial responsibility of a new car. He took those into consideration heavily and worked with me to find the right car at the right price. I am so happy that I took the plunge and fortunate to have worked with Luis. I strongly recommend Mid City Subaru and Luis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent sales person, Excellent dealership!!!

By xx thompson on 8/15/2017 at 8:42 PM.

My sales person was Bart Chari at Mid City Subaru. He is a energetic and kind person. He worked with me and his dales manager to get me what I wanted for what I was willing to pay. I commend him on his efforts. Would not hesitate to go there again. Bart Chari is a great sales person who has the customer in mind. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Will buy again

By Lucas on 8/12/2017 at 4:34 PM.

I still don't believe the friendliness and willingness to work with us during the purchase of our new vehicle. I had feelings parting with my jeep to a more family friendly car. Carrie was extremely helpful and let us decide in our own time. We felt absolutely no pressure to buy on the spot, Carrie even asked us to go home and think about our possibilities knowing well that she had given us the best treatment and showed us a car that fit our needs completely. This is why we came back and on her day off Carrie went on and helped us finalize our purchase. I will be going back to Mid City Subaru for all my car needs and cannot wait until the renovations are complete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress-free purchase!

By Lindsey on 8/12/2017 at 12:48 AM.

Carey made my first car purchase stress-free. Very responsive to my questions and she didn't pressure me into buying. I'd recommend Mid City Subaru to anyone in the Chicago area. Thanks, Carey!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!!

By Acfonso on 8/11/2017 at 1:37 AM.

My wife and I had been shopping for a new car for quite some time to no avail. After going to many car dealerships we decide to stop by Mid City Subaru. We had previously purchased an SUV Forester from this dealer back in 2014, which love very much. This time it was a great experience once again. We both wished we had done this earlier and saved ourselves several headaches and some gas. Our Sales Consultant was Rob Folks we immediately felt comfortable with him. He is a very genuine person, who is not excessively aggressive like most car salesman. He did everything he could to get us the car we needed, while working with the budget we had in mind. We are happy with our purchase and recommend Rob whenever you are in need of a new car. Rob is very knowledgeable and will make it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very confident with our choice

By Erinangela28 on 8/9/2017 at 6:47 PM.

We feel confident that from our car buying experience with rob folks we have found the right car at the best price. We are very comfortable with our choice and recommend working with rob without reservation.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very tentative

By Irvin G on 8/6/2017 at 9:45 PM.

We have driven quite far to this dealership to view a car that we found online, and set up an appointment to meet with Rob Faulk. I really do not like going to dealerships because of the high pressure sales. I could not say how satisfied I was with dealing with Rob. He was very attentive to all of our questions and concerns and was truly a delight to work with. I will drive the distance again when I'm in the market for a new car only to deal with Rob again, and I would recommend him to everyone who is looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Great experience!

By Thenanny on 8/2/2017 at 7:45 PM.

Midcity Subaru is a phenomenal choice to buy a car! Salesman Bart is extremely helpful and makes sure you get the very best deal! I will definitely be bringing my business there again in the future :)

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

Good experience

By carceo14 on 7/31/2017 at 8:31 PM.

Helpful staff, knowledgeable about Subaru Cars; are willing to work with you. Happy that they are willing to work with you and washed the car prior to exit!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By sgoyal1031 on 7/26/2017 at 2:45 PM.

It was a pleasure to work with Bart. We bought a used car effortless on a Saturday evening. A great experience, I would definitely go back!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Mid City Subaru!

By Kpadilla on 7/27/2017 at 4:38 AM.

My husband and I came to look at a few cars. It has been a while purchasing a new car for us so we didn't know what to expect. We worked with Andy K and he was great! He was very professional but made us feel comfortable buying a car from him. He wasn't pushy and seemed to really have our best interest in mind. He was great to work with and we love our new Subaru! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

gave us a great deal we couldn't pass up!

By SL2017 on 7/23/2017 at 1:21 AM.

My husband and I came to Mid City Suburu late in the afternoon planning to get in and out quickly just to get a look at the Outback. But after chatting with Jeanette Cecce, she heard our needs and made us a deal we couldn't refuse. She was extremely knowledgeable and patient, working with us to get to a monthly price that worked for us. Great experience overall, and we are super excited about our beautiful new Outback!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By octimur83 on 7/22/2017 at 3:19 PM.

It was my first time buying a Subaru and Rob Folks did a great job. He went above and beyond! Great customer service! I would recommend this dealer and Rob for anyone that is shopping for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful experience

By pmetz550 on 7/22/2017 at 12:52 PM.

My wife and I are so happy with our new Subaru Forester that we bought at Mid City Subaru! We showed up on a Saturday without an appointment, and we were quickly helped by Carey (Sales). She was very friendly and truly listened to what we were looking for rather than pushing anything that we didn't want. Before you know it, she arranged for a Forester with the features that we want to be brought to the front of the lot and we were on the road for the test drive. Carey highlighted the features of the car and didn't overwhelm us with information like we experienced at other dealers when test driving. My wife was 8 months pregnant at our first visit, so we appreciated the friendly and efficient service. They were not pushy when we told them we want to think about it for a few weeks and finalize our research. Carey was also accommodating to my communication style. I do not like being interrupted at work with frequent dealer calls, so we set up a time to talk the following weekend. Other dealerships would call way too frequently and it drove me crazy. When we decided on the exact car we wanted, Carey did her best to look across multiple states for our specific requirements. Since there were none available, she reserved one that was currently being built. They even offered to give us a loaner Subaru while we waited for the car to be finished for no additional cost. In terms of price, the negotiation couldn't have been easier. I let them know that I am a TrueCar member and plan to use that for the price. I printed the form that said how much I wanted off the MSRP and they honored it no questions asked. I highly recommend Mid City Subaru for a straightforward and enjoyable car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Friends!

By Yay Subaru! on 7/17/2017 at 2:48 AM.

Dealing with Rob was a pleasant experience, when my husband and I really were not looking forward to going through the process of leasing a 2nd car. He did not try to sell us something we did not need, and had a genuine way about him. He and my husband became best friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased Impreza

By Psc on 7/18/2017 at 11:09 AM.

Excellent in every way. They even ordered dinner because I was hungry while waiting for paperwork. Got the exact color and trim I wanted in 2 days!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience - Ask for Adonis Lee

By Margaret on 7/17/2017 at 2:44 PM.

Great, straight forward sales experience! Friendly staff, I'd recommend asking for Adonis Lee. He was knowledgeable, friendly, and open to all of our questions and preferences. We were able to fine exactly what we were looking for!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks Cyndi !

By kenandgaye on 7/16/2017 at 8:32 PM.

Thanks to Cyndi Moyano, this was the best experience buying a Subaru Forester that we have ever had. My wife and I connected with Cyndi Moyano right away . She was extremely helpful and made this experience virtually pain-free. We are also fellow NEIU alums ! We have been buying at mid-City for about 20 years . Cyndi made it easy this time and made every effort to find what we wanted in a Forester. Making a deal can be stressful and frustrating at times. That didn't happen with Cyndi. Thanks Cyndi. We are grateful. Ken & Gaye Klopack

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Ram Truck from a Subaru dealer

By HammRam on 7/15/2017 at 11:58 PM.

I was searching high and low for the right truck for my needs and I found it at a Subaru dealer of all places. Rob Folks was my salesman and was a genuinely nice guy. Easy to work with. Even though he sells Subies he was knowledgeable about my truck. We didn't finish the deal till after 9:30pm and they drove my new truck out to the suburbs. He and Employee went above and beyond to get my new truck home. I had some internet dealings with Adonis and he was able to help me with my questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Professional and polite salesman!

By Evanston Mama on 7/14/2017 at 8:50 PM.

I encountered this dealership when searching for my new car. I submitted an inquiry on their website and was promptly contacted by Adonis Lee, in internet sales. Over the next week we corresponded via email and phone and he was extremely professional and prompt in his follow up, giving me all the information I asked for and working hard to get me the best prices. As a woman shopping for a car alone, I was wary of the way some car salesman can be sexist but Adonis was absolutely respectful and made me feel valued as a customer. He matched the written quote I'd gotten on my trade in without any fuss and worked hard to make sure I was well taken care of.

I would recommend this dealer.