Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.7  
Overall Experience
4.4  
Price
4  
Quality of Work
4.5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Quick Lane service

By Not impressed on 5/24/2019 at 11:44 PM. Helped by Alisha carothers.

Poor service. Inaccurate information, dishonest, overpriced. I got a notice in the mail specifically for this location that let me know my 30,000 mile service was getting close and the gave me a coupon for 10% off and a free carwash. They did not wash my vehicle and they gave me $10 off not 10% off. Nothing special about this place just crap service and deception served with a smile. I will not be coming back

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing experience. I flew in to buy the car

By Ford Phil on 5/3/2019 at 1:13 PM. Helped by Rick Rojas, Ricky Rojas.

Very friendly, very professional, quick and easy. Answered all my questions. Open and receptive. No hassle experience. Filled the car with fuel; detailed the car. Explained dashboard controls, and all other car features. Gave me contact information if further questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great serviice

By Longrick on 4/20/2019 at 6:36 PM. Helped by Alishia.

Alishia in the ford service dept did a GREAT job i was in and out in 30 mins, they cleaned the inside and i was ready to go, Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

10,000 mile service 2019 f350

By 2019 f350 on 2/11/2019 at 3:59 PM.

when i arrived i was given a nice truck to drive why they serviced mine the sales man (Toby) was on top of what needed done and got it all completed in a timely matter it was really nice to see that the service department washed, vacuumed, wiped down the inside and serviced my truck when i pulled back in they also went above what they needed to do and installed my mudflaps :) big Thank you to Toby and the people in the service department

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away

By Goodby on 12/10/2018 at 11:41 PM. Helped by Rick Finn, Steve, carlos.

Stay away. This has been the worse and I mean the worse experience I have EVER had or seen even. Bought a $30,000 truck thinking this was a reputable place of business. Boy was I surprised. On the test drive we noticed a issue with the transmission and pointed it out to the salesman. We were told he would get with the head salesman and get it in the shop to be fixed. We waited a week went back and the truck was on the lot so we went ahead and bought it thinking they had it fixed as there’s no way they would lie or try and hide the fact they knew it was bad. Got it home first night went out to look at it and antifreeze all over the ground. Ok so a hose went bad. Understandable we thought. They got it in next day and fixed it. Two days or so later driving it and the transmission went bad. Went in they told us well we don’t have a transmission guy so not sure what we can do!!!!!! For over three weeks went without it. They decide to “sub” the work out to someone else. Ok. Then I find out there trying to run it as our warranty instead of fixing it on themselves like they should have done before we even bought it. But ok. Just get it fixed. I get it back and it doesn’t seem right to me but I thought well maybe I’m just feeling it since it just did go bad. I leave town for three weeks almost. Get back and drive it and boom. Transmission is out AGAIN!!! Go back to middlekauf and they tell me it’s not on there hands since they sent it out to there choice of business to be fixed. Well it’s been almost a month again and still no truck. I have paid payments for 4 months and never had a truck that ran right. I wouldn’t recommend this place to even park a car at much less buy one from. And definitely don’t use there service department. If I could give it a negative rating I would. If there was one rainbow to this whole deal. The salesman “rick” went above and beyond trying to get the company to be upstanding. But in the end we’re still here with a lemon and the most untrustworthy and uncaring dealership I have ever seen

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a New F150 Pickup, shopped 5 Ford Dealers

By Broker Bob on 11/23/2018 at 12:04 PM.

That right search 5 different Ford dealers in Idaho and Nevada, Middlekauff had the best selection and ended up having the best price, they were very friendly and no-hasstle sales experience, salmon were great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Great Buying Experience at Middlekauff Ford!

By Mike Hepner on 8/7/2018 at 4:46 PM. Helped by Sonya Schoger.

Just took delivery on my new Ford Explorer Platinum last weekend. Very happy with the vehicle, and working with the people at Middlekauff Ford is always a pleasure! I have purchased many vehicles over the years from Middlekauff and have always been pleased with the process. The people at Middlekauff really go out of their way to meet your needs! It is nice to do business with a dealership that you can trust! Special thanks to Dave Mace for going out of your way to deliver my new Vehicle so quickly. Keep up the good work Middlekauff! Mike Hepner Las Vegas, NV

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Satisfied New Car Buyer

By Amy on 5/6/2018 at 4:21 AM. Helped by Jeff Hernandez,Rick Rojas.

Knowledgeable and Friendly Professional Staff at Middlekauf made our Experience And New Car Buying Dream Come True.I Highly recommend Middlekauf to everyone looking to purchase a new or used vehicle.My family and I will continue to Travel From Rupert to make any and all future vehicle purchases from Middlekauf.Thank you again Jeff Hernandez and Rick Rojas for making our New 2018 Ford Edge purchase possible.Five Star Service.?????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent! Great customer service

By targee on 4/25/2018 at 4:12 PM.

Thanks again for my fantastic car buying experience. Everything went seamlessly from start to finish. All questions were answered and they bent over backwards to help with my specific requests.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service department and staff.

By Gene Eller on 2/6/2018 at 3:33 PM. Helped by All service department staff.

Still the best place in Twin Falls to get work done or service on your vehicle. I always know the work was done right when completed. My questions are always answered well. Great staff!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service

By cdjeff on 1/11/2018 at 3:55 PM.

I've always received excellent service at Middlekauff Ford. The employees are a friendly group. The mechanics are very good. I would recommend Middekauff Ford to anyone one with a Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Are service writter is the best hands down

By Elinabelflores on 12/5/2017 at 3:38 AM. Helped by Carlos Garcia.

Mr. Garcia takes care of us we are in and out job gets done right the first time he’s always on time and does what he says we love are Servise writter thank you Carlos Garcia for makin are visits good and thank you Middlekaullf ford.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Trucks been in three times 8 days still broken

By Cw on 2/3/2017 at 10:12 PM. Helped by Don't want jobs affected but something needs changed.

Brought truck in they said they'd have it done in a day,three days later picked it up check engine light still on second time same thing happened. Third time dropped off Monday came to get Friday at 2pm supposed to be done still in the shop till told me to come back at 5. We will see if it's done by 5 and how much it's going to cost this time so far 4 sensors and a wire harness has totaled 1500+ dollars. This all within a couple weeks on a 2015 f-350

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the mechanic Lance Was AMAZING!

By Prescott1816 on 6/5/2016 at 4:20 AM. Helped by Lance.

We were having trouble with a used for truck that we had purchased from this dealership, and we had brought it in a couple times before hand asking them to take care of it, and they were very hesitant and wanting us to believe that it was just in need of some dry lube, or grease and it would take care of the problem. When we went in and talked to lance, he made it right. he took really good care of the truck and us. He is the reason we will be back to have our truck be taken care of. He has excellent customer service, and a great attitude. He made the problem much easier to handle and understand. An excellent employee.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

work not completed refund refused.

By Farmer Brad on 4/27/2016 at 7:25 PM. Helped by maintenance.

Charged for seatbelt service, new headlights w/labor and wipers. Almost $200 for simple maintenance non of which completed. Lost all trust and faith in this facility.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesomeness

By A& B davis on 3/13/2016 at 3:34 AM. Helped by Alex & Jason great team.

Alex Grundmann was so wonderful & fun. We had fun & got a great deal. Went lots of lots you guys beat me all. Thank you Jason Bacon so friendly &twenty smooth. Thank you & we will recommend Middlekauf. Neal & Barbara Davis

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Alex made my car purchasing experience an enjoyable one

By Daniel G on 10/8/2015 at 7:55 PM.

I have given Middlekauff Ford Lincoln a five star rating due to the authenticity and professionalism of the two individuals I interacted with during the purchasing process: Alex Grundmann and John Riddle. Alex was very friendly and helpful when I came by the lot to look at a used 2013 Honda Fit and take the car for a test drive. I never once felt like I was being pressured or manipulated in any way and Alex came off as genuine and trustworthy, two very important qualities I look for in a salesman. He made the buying process equally painless and explained the finance procedure the dealership follows in very clear, straight-forward language. John Riddle was equally helpful when it came time to go over the final financing and purchasing details. He was friendly and easy going which helped ease the stress and tension that comes with making a purchase of this size. He explained each of the steps of the process thoroughly and clearly and answered all the questions I had. I will be recommending Middlekauff Ford Lincoln and especially Alex Grundmann and John Riddle to friends and family and anyone else who asks for dealership recommendations.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

None sympathetic

By Traveler on 10/2/2015 at 2:31 PM. Helped by Service.

Was traveling with my Ford truck. It had a service engine light come on. They told me they would not look at it for a week. I Don't live here, I need to get home and know if my truck will make it or if it's safe to drive.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Purchase made painless

By MAP on 9/9/2015 at 5:13 PM.

Excellent sales staff. The whole experience was simple. Aaron was very professional and straight up. I knew exactly what the costs and terms would be before I even stepped foot on the lot. The facility was clean and comfortable. All aspects were some of the best experiences I have had. I would definitely recommend Aaron to all who ask.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick lane oil change

By deyanirajd on 8/28/2015 at 7:19 PM. Helped by Abel Flores.

So pleased with the service I received this week for my oil change. They rotated my tires, washed my car and came out to meet me when I arrived to pick up my vehicle. I used to visit another business in town for oil changes but never received the best service. Thanks Abel Flores and Taylor Morgan for taking care of me!

I would recommend this dealer.