Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Sergeant2 on 12/30/2016 at 2:46 AM. Helped by Keith Bell.

For over 6 years Middlekauff has serviced all my vehicles. Excellent all around, from their service writers to the parts department. I even take my Toyota camery and Chevy pickup to be serviced by Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Dan4fun on 11/4/2016 at 8:03 PM. Helped by Lance Bixler.

Every time I take my car in for servicing, Lance provides stellar customer service. He shows that he really cares and I appreciate his attention to details that satisfy me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

recall work

By mike2222 on 9/23/2016 at 1:45 PM. Helped by lance bixler.

great service! lance bixler great service advisor!! we live in nevada and don't have a honda dealer there. very impressed with this dealership!! friendly staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Helped by Lance....superlative as usual

By Wynne on 3/30/2016 at 12:14 AM. Helped by Lance Bixler.

From the VERY beginning many years ago......couldn't be more pleased! ALWAYS there for me and so helpful along the way. Greg Middlekauff heads up a wonderful staff from telephone operators to mechanics and everyone in between!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job with timing belt, water pump replacement

By Dwight Heide on 3/15/2016 at 11:10 PM. Helped by Lance and Christopher.

Lance and Christopher were able to schedule and perform the work the same day I requested it. They were professional and courteous all the way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan Altima

By Lilyb905 on 3/4/2016 at 6:57 PM. Helped by Greg Malberg and Chris Lewis.

I have never been more satisfied with a dealership and their service department, they treat you like family and handle your car with care, pleasure to do business with and as far as I'm concerned they have my future business...thank you Honda of twin falls!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Customer Service by Greg Malberg in Service Depart.

By Satisfied on 2/8/2016 at 4:37 PM. Helped by Greg Malberg.

Greg Malberg went above and beyond to ensure my car was fixed properly and my needs were met. I've honestly never had an experience in a service dept. like he provided. It was the best!! I commend Greg, want to thank him, and strongly recommend him and the customer service dept to anyone needing Honda car car. They are people who care about their customers and will take care of you. Way to go Middlekauff Honda in Twin Falls, Idaho.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Airbag Recall

By mmb1 on 1/19/2016 at 10:38 PM. Helped by Lance Bixler and the tech that performed the actual work. I did not get his name..

Recall airbag needed replaced. They did a quick check of the car after the replacement and further indicated some maintenance items that need possible attention. No high pressure and sense of urgency. I like that in a service team as I have been pressured at Texas dealerships about service work needing to be performed that was just done in another state. Their honesty is most apparent and appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dash lights and taillights were out, oil change, etc.

By Boni & Ray on 1/11/2016 at 7:04 PM. Helped by Lance Bixler, Tracy Peterson.

We have four Hondas and this was the Best experience we've ever had with a dealership. Lance Bixler is a very friendly and a great customer service advisor; the mechanic, Tracy Peterson, was fast and very knowledgable. We live in Meridian Idaho, but will be driving to this delership just to get our Hondas serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great X-mas eve service!

By Clearview on 12/28/2015 at 11:37 PM. Helped by Greg Malberg and Service Technician (didn't get his name).

On the morning of X-mas eve, the roads were very snowy and slushy; and, my Honda's windshield washer fluid was gone. All "quick lube" businesses were closed. I pulled into Middlekauff Honda and the Service Manager and Techinician quickly filled the fluid. I was able to drive safely home on a very snowy day because of their service! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Alosa on 11/12/2015 at 4:47 PM.

My wife and I recently purchased a CRV-LX from Andy Rebon at Middlekauf Honda. The experience could not have been better. Andy listened to our needs (we have a young family) and he did not try to 'up sell' us on anything. He found the perfect fit for us, and we are very pleased with the entire purchasing experience. I would highly recommend Andy Rebon as a sales professional and Middlekauf Honda as a great dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thanks, Middlekauff

By LACWRV on 11/11/2015 at 3:57 PM.

Had a very good experience at Middlekauff. Alex is great - professional and friendly .... and funny! As were his colleagues which, for me, made a big difference. No one in the place was at all pushy, and I got a very good vibe from the people in the service department too, although I hope I do not see them too often........... not expecting to, since my first car was Honda, an '87 Accord hatchback, which I think had exactly 1 problem during the 10+ years I owned it. And I really like my new car, too. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Ken on 11/6/2015 at 4:14 AM.

Really good professional service from both Alex and Rainer. There was no pressure at all to sell me something I did not want. Got a real great price as well. Would definitely go back again for my next purchase...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional!!!

By Melodia on 10/31/2015 at 3:19 AM.

I am heading to CA tomorrow, stopped by to check tires, fluids, oil change, etc. It was very busy @ noon and Lance suggested I come back after 3:00 pm, which I did and I was in and out so fast. I was told I needed transmission fluid exchange. I had my oil changed, tires checked, fluids topped off, etc. Excellent experience. Lance has great people skills, a true asset, and I felt great when I left!! Mr. Woodruff and Mr. Rojas were excellent, too when I told them about how great Lance is. Middlekauff is amazing and I will tell my friends this is the place to go!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Good experience

By Leatherneck on 10/22/2015 at 7:22 PM. Helped by Lance Bixler.

The service adviser was very helpful, courteous, and all around informative. He was the only person I dealt with and Middlekauff Honda is lucky to have him.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Extremely poor service

By Gio55 on 10/15/2015 at 1:16 AM. Helped by Greg Malberg.

On October 13th I took my CRV to the service department at Middlekauff in Twin Falls Idaho. The car battery had died the day prior and I got to the service department around 8:15 in the morning. I was greeted by Greg Malberg. He asked what was wrong with the vehicle. I explained to him the battery had died the day before and I needed a new one. I asked Greg if this change would take long, at what he replied "no". I figured if wouldn't be longer that 30 minutes. An hour in a half went by, i was not told the reason it was taking so long to get the job done. I asked Greg how much longer, he was on the phone with somebody else, was rude to me and after had a chance he told me the ring that holds battery in place had broken off! I could not believe why he did not let me know as soon as this had happened!! I was anxious to go back to work, Greg offered to loan me a car and told me the part would be there when it was there!! Nobody called me to let me know car was ready, I called during my lunch hour and asked if car was ready, nobody knew if it was. I picked up car, needles to say by then I was very upset at the lack of customer service I had ever experience at Honda!!! Greg apologized saying tome "I"m the only one here!!!" As a customer for 3 years now, how was that my problem???? Greg then took a 10% discount on my bill and give me a bussiness card with a "free oil change"!! really??? How is that supposed to make me happy? also my husband called twice and nobody picked up the phone!!! I was thinking about looking at another CRV but after this nasty service experience, I am done with MIddlekauff!!!! Sincerely, Gioconda Myers

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Insanely Easy

By Backtalkdoc on 9/23/2015 at 1:25 AM.

I was able to buy a car with a text message. I shot Aaron a text telling him what I wanted and then he shot me a text back telling me he had found a newer model with less miles and would give it to me for the same price. I sent a picture of my license to him and when I got done with work I swung by and signed the papers. He even got me an oversized bow to put on the window when I took it home and surprised my wife with her new car. It was the best car buying experience I have ever had and I will definitely get any new or used vehicle from Aaron in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was the Car Buying Exoerience for Real?!

By MelFarr on 9/15/2015 at 2:55 AM.

My Middlekauff dream team! They were so amazing and made my car buying experience one to be remembered forever! They were so patient with me and so pleasant to deal with. Thank you Middlekauff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stanley Customer Review

By Ron Pumphrey on 9/5/2015 at 3:19 PM. Helped by Aaron Johnson.

Aaron Johnson was very personable, straight forward, open, and revealing professional with regards to Ford costs, programs, credit review-best options for customer, and was well respected and supported by staff at the dealership. My experience was very much worth my time, energy, investment, and vehicle purchase. Aaron was helpful in assisting in planning long term expenses and vehicle options and personal choices.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience.

By Bworkman on 8/13/2015 at 7:45 PM.

We had a great experience leasing a van. Aaron was very helpful and friendly. Overall it was an easy transaction. We would recommend using Aaron to our friends.

I would recommend this dealer.