Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Phenomenal Experience

By Sonyayg85 on 9/6/2019 at 3:58 PM. Helped by James Robinson.

This is an absolute awesome dealership to do business with. They ALL are extremely knowledgeable and friendly. They ensure that all questions are answered and that you leave satisfied. I have dealt with dealerships in the past but this one is by far the best of them all. Ask for James Robinson he is awesome. Go in and drive away in a brand new 2019 Honda Accord Sport because that's what I did. I promise you you will not be disappointed!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful experience

By Brittany still on 8/12/2019 at 4:19 PM.

I went In looking at a c r v Marcus was awful his additude was so rude i wouldn't recommend them for anyone . So your self a favor stay away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was a wonderful car buying experience for me

By Jones123 on 7/31/2019 at 5:19 AM. Helped by Alex Polk.

Alex Polk Made Is a wonderful salesman he He was very helpful, Friendly and knowledgeable Which made my car choice very easy I have bought cars in the past but this experience was wonderful and I would recommend this Alex Polk to anyone who’s looking for to buy a car. Again thank you for all your helpFriend Lee and knowledgeable

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Made to feel like family, highly recommended!

By Myfirstnewcar 6/14/2019 on 6/28/2019 at 5:40 PM.

My overall experience was excellent at Midlands Honda, off Killen Rd! I was made to feel like I was a family member by the personal interest my sales representative showed me in reference to what type a vehicle I was interested in. Mr. Jerry Ardis took his time in explaining the process I would go through in purchasing my very first vehicle on my own. And I'm happy to say that the process of the paperwork went very smoothly and I was able to leave the dealership as a VERY HAPPY and NEW OWNER of my 2017 HYUNDIA ELANTRA.😁 Midlands Honda and Jerry Ardis, you all are the BEST! And I thank you all for helping me in purchasing and receiving my very new BLESSING🙌🚘!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Time purchasing a vehicle in the past two months

By Jonathan S. on 6/2/2019 at 10:38 PM. Helped by Forrest Hairston.

I requested Forrest again because he made me feel comfortable with my first purchase and I felt that I could trust him. He worked to get me out as quickly as possible which was great considering I had the kids. I would recommend Forrest if you plan to but a used vehicle from Midlands Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Review

By Alyandra Jamison on 5/30/2019 at 6:00 PM. Helped by Tim Garvin.

I was very satisfied with the way Tim Garvin helped my family & I buy a car . He was very kind & patient with us ! I would recommend anyone who’s interested in buying a car at Midlands Honda to go through Tim Garvin !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sweet Deal and Very Low Miles

By JoyceBrazell on 5/19/2019 at 3:08 AM. Helped by Forrest Hairston.

Friendly atmosphere and no pressure!! Great looking vehicles and great prices!! Dealership did lots of extra maintenance to used vehicles than most dealerships. Very impressive!! Our sales person Forrest Hairston was excellent, friendly, and very personal.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
3   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good Dealership, just avoid dealing with Steve Goldstein

By Sunshine on 5/10/2019 at 9:17 PM.

Used Car Sales Manager, Steve Goldstein, initially started off as friendly, introducing himself and giving information on his background while the sales associate was locating keys for our test drive. Then, when it came time to buy the car, Steve Goldstein's behavior completely changed when we voiced a small concern, escalating quickly to a rude, condescending way of speaking to us. We considered leaving at that point, because, when such a small concern dramatically changes someone's personality, it really makes you question how business is done. What if it had been a larger matter? Would our concerns be addressed appropriately? It really shows someone's true colors when they are faced with any kind of concerning matter that deviates from the norm. His sarcasm and condescension has really taken away from the whole car-buying experience. It is interesting how this small negative portion of the experience has overshadowed the positive aspects. I would recommend the dealership, but advise others not to deal with this particular sales manager. The sales associate was very friendly and helpful, so it's a shame that the sales manager actually diminished our feelings about the experience - especially over something so trivial.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales person

By Debra on 5/9/2019 at 10:26 PM. Helped by Forrest.

The sales person Forrest was very professional polite and very helpful knowledgeable friendly went out of his way to make sure all paperwork and we were pleased with our purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Teona on 4/29/2019 at 5:17 PM.

My Saturday did not originally start with buying a car. My friend Julia had just purchased a car and I loved it. I needed a car to travel to work since I commute. Charles provided such excellent customer service and went above and beyond to ensure the best deal possible. I couldn't resist. I walked in riding with a friend and left with a 2013 Honda. It was clean and kept up immaculately. I drove it to work today all smiles. This is my 1st Honda and I'm already in love! Thank you guys so much!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Enjoying my Mercedes Benz !!

By Ross123 on 4/16/2019 at 12:03 AM.

I'm so happy a family member recommend me to come to Midlands Honda. Great service ! I was greated from the moment i drove into the parking lot. Special thanks to Jerri Audis he made sure i was satisfied with my purchase was very kind and detailed on everything.Claude P the finance Mgr. thumbs up for u also I'm enjoying my 2015 Mercedes Benz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly, prompt, and smooth process in purchasing

By Lawandahill28 on 3/11/2019 at 3:58 PM.

The reason why I gave this rating is because I am a satisfied customer. Secondly, I give this rating because the sales lady (Ms. Claudette Green) did an outstanding job in helping me purchase my new car. The process was quick, hassle free, and amazing. I would definitely recommend anyone that is looking to purchase a new car to come see you all at Midlands Honda. Special thanks once again to you Ms. Claudette Green!! Good luck and Blessings to you!!! Thanks Chris in finance also....

I would recommend this dealer.

Overall Rating

3.0  

4   Friendliness
2   Overall Experience
3   Price

Pressured into an extended warranty by the finance director

By Unsatisfied Customer on 2/27/2019 at 5:47 PM. Helped by Marcus (salesman), Chip Maginnis(finance director).

I recently purchased a vehicle from Midlands. When I arrived I was greeted by a very personable salesman, who I eventually bought the car from. Marcus was very upfront and honest and I enjoyed my shopping experience. He guided me through the paperwork process and all- in- all, it was a great experience. It was then to the finance director who began his high pressure extended warranty pitch. After assuring him that I didn't need an extra warranty, he reduced the price of it and told me that if I purchased it and changed my mind even the next day it could be cancelled immediately. I tried to cancel it the next day but one would return my calls,I only got voice mails. Emailed him and no response.. Days later in a voicemail I was assured that the warranty had been cancelled. Now I am receiving monthly bills to repay the loan with the warranty still attached and interest accruing daily. I called the finance dept for 3 days and no response, only voicemails. Now they say it will take weeks to cancel. The salesman was great, finance dept not so!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Wonderful Experience

By Brandy803 on 11/27/2018 at 10:11 PM.

If you’re in the market for purchasing a vehicle then this is the place for you! We had a wonderful experience and most of us know that doesn’t happen very often when buying a car. Jerry Ardis was a pleasure to work with. He was very humble from the start. Not once did we find him pushy or inpatient throughout the whole ordeal. I would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT CUSTOMER CARE

By Lady on 10/25/2018 at 10:23 PM.

I contacted Mr. Green about the damage on my 2017 HRV . Another dealer gave me an outrageous quote. To my surprise he was able to give me not only a solution to my problem in less than ten minutes, but also a better price. I am scheduled to have my car fixed next week. Thank you Mr. Green for your kind and thoughtful customer service. Helen Brooks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive!

By Carmom on 10/1/2018 at 1:41 PM. Helped by Adonis Davis, Wayne.

After looking all over the Charlotte area and dealing with some rude dealerships, we lucked into finding Midlands Honda. We had Adonis Davis as our salesman, and he went above and beyond with us! Can't say enough good things about him. Wayne helped us with the test drive when we first arrived, and he couldn't have been more helpful and informative. The closing was handled by more polite, down to earth professionals who made us feel at home. THIS is the ONLY Honda dealership we will ever us!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Kwalieb on 8/31/2018 at 5:15 PM.

I love my new Accord, James Pratt is the man he was professional and courteous and very knowledgeable. I would recommend James Pratt and Midlands Honda to any one looking for a new Honda. Thank you !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda CRV Rocks!!!

By ner on 8/30/2018 at 7:32 PM.

Love my new 2018 CRV Touring model. James Pratt was our sales person and he was great. We love the vehicle and the good experience with Mr. Pratt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Day of victory from day of destruction

By Rosebud5769 on 8/27/2018 at 1:09 PM. Helped by Dominick is financing help secure me a better future with service to my new car.

My car blew a head gasket. Cost of repairs- 10K. Called Midlands talked with Ron Morrison and he told me he could help me. He went above and beyond getting me back into a new car! Charles Green listened and placed me in the car I wanted and made it possible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience purchasing a vehicle...

By Kristen88 on 7/23/2018 at 2:13 PM.

I recently purchased a vehicle from Midlands Honda. Charles Green & Claude Patterson were awesome to work with. Best experience purchasing a vehicle I have ever had.

I would recommend this dealer.