Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Ford-F150 on 9/13/2019 at 8:18 PM. Helped by Kristie, and Juan.

Excellent/professional sales team to work with, providing excellent customer service, before finding the right vehicle, and during the process of the purchase. Excellent to work with, to obtain a very competitive price on the vehicle that was purchased. Also, excellent on lot product to select from.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible Place To Buy A Car

By Car Issues on 9/16/2019 at 2:54 PM. Helped by Jeremy And Brittany.

When i first found the car i was in love with it! sales person helped me with everything i needed! Price was great and all. They gave me a 30 day warranty and i had to use alot of that. I understand that used cars have problem but i think that if anything happens to your car within that time it should just be covered. I didnt pay $19,000 for a new car just for the breaks to be messed up, Shifter broke 2 week in and they want me to pay the full $400 to fix and for them to put a dent in my car door while it was on their property BEING FIXED and refuse to call me back. Had to take my car there 4 times in one month. Finally got the breaks fix but im not paying $400 to get my shifter fixed there when i can get it done down the road for $200 including labor.(Remind you i have to use a screw drive to shift my car out of park) They will not call nor email me back about the dent in my door and im just over their poor service team, their unresponsive sales rep and no one ever calling you back unless you leave a crappy review on their company and they dont want anyone to see that. I would never come back to this place even if i still had warranty. I cannot believe they even get service guess you have to buy a $50,000 car for even the slightest bit of attention. Trying to get a hold of someone to buy a car they wont leave you alone. Trying to get your sales rep to call you back and to get an appointment after you buy a car. Not gonna happen

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great transaction

By Rpugh8 on 9/13/2019 at 5:06 PM. Helped by Buck Buchanan.

Buck greeted me as I drove up, my daughter and I gave him an idea what we were looking for, showed us a couple in line with our criteria and no pressure to buy or look at something we weren’t interested in, left Carlos to look around leaving our information with in an hour buck calls us back with a vehicle and deal that exceeded our expectations, had a lot of fun with this transaction, I will go see buck at Midwest Kia next year for my twin girls cars, best vehicle transaction I have ever had, THANKS BUCK !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always treated well at Midwest Kia!

By winona on 9/13/2019 at 10:31 PM. Helped by Bradaen.

Bradaen did an excellent job of taking care of me and my car. Very professional, friendly and informative. I have been a Kia owner for almost 20 years, love the cars and with rare exception, the service too!.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By SusanE127 on 9/9/2019 at 9:41 PM. Helped by Brandon Sarmiento.

It was a good experience it didnt take very long and everyone was very friendly there were complimentary snacks and coffee as well over all it was a good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By cabney on 9/8/2019 at 1:32 PM. Helped by Brandon Burright.

Did a great job explaining what they doing to my car and setting up my next appointment for when the parts come in. I appreciate all their help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service for both of our Souls

By KansasRon on 9/4/2019 at 5:34 PM. Helped by Do not remember his name..

Service at Midwest Kia is an example of how all dealership service departments should be. Extremely clean work area is very noticeable. Service adviser keeps you informed on progress. There is wi-fi, snacks, drinks available. Large screen TV. Even can stroll through the showroom and look at the new cars. Highly recommended.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Second new Kia

By Bnadk4evr on 9/1/2019 at 4:57 PM. Helped by Al/Dean.

No pressure trade and good group of people to work with! Al gave us part of his lunch and Dean was knowledgeable in the vehicle we were looking at!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome work

By Djheathks on 8/29/2019 at 7:07 PM. Helped by Braeden.

Thanks for getting me taken care of with new wipers and new air filter. Braeden was awesome as always. I will definitely be back for service in my KIA Forte.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Key Fob programming.

By Arch51 on 8/28/2019 at 6:26 PM. Helped by Branden.

As always, knowable, polite service staff that took care of expeditiously. I have all my service work done that Midwest Kia and Branden always takes care of any problem I have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Midwest Kia - Great Service

By KansasRon on 8/24/2019 at 7:12 PM. Helped by None, except the service writer..

Midwest Kia has a great waiting area - snacks, soda, coffee, wi-fi, and television. Comfortable seating. Service is excellent and they keep you informed on the progress of your vehicle. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time maintenance service

By Steve on 8/24/2019 at 5:44 PM. Helped by Brandon.

First time using the service department ... easy to set-up appointment and they were ready when I arrived. Very professional treatment and I will be using them for service on my Kia in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Factory recall

By Richard on 8/13/2019 at 5:55 PM. Helped by Don’t remember.

I was notified by mail a called to make an appointment. Appointment was set up and they were ready when I got there and finished in an hour.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Extremely busy but goes the extra mile

By Lisa on 8/18/2019 at 4:51 AM. Helped by Brandon.

This is one busy dealership, however Brandon helped me with all my questions and called me back in a timely manner. Even though he was unable get my issue covered under warranty he did offer an outstanding solution.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick acknowledgement. quick resolution of flat tire

By Carolyn R Winn on 8/16/2019 at 12:37 AM. Helped by Brandon Sargiento.

Several times I've just dropped in (oil change/tire issue) and Brandon has got us right in and resolved the problem. Knowledgeable and professional! Top notch customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experiences for YEARS

By segata99 on 8/15/2019 at 6:01 PM. Helped by Juan.

I am now with my 3rd car from Midwest KIA after they separated from Mike Steven KIA! They always treat my family fairly and I have been able to negotiate fair terms with my purchases. I LOVE my 2020 Soul! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Laurakay on 8/13/2019 at 7:10 PM. Helped by Braeden.

I brought my Kia Optima in for the first oil change that needed done since I bought my car this spring here. I didn’t catch the girl that helped me when I came in or checked out, but she was a young woman who was very polite and friendly. She offered a drink and snack, and asked if I was going to wait or needed to go anywhere during the appointment. She also checked in with me shortly before I got my car back letting me know oil change and tire rotation was done and that the car would be out shortly after it was washed. I received the sheet showing everything they checked and saw that everything else was in good shape that they checked. Braeden did the work and appears that everything he did was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Drew556 on 8/10/2019 at 7:41 PM. Helped by Brandon.

I have had Midwest Kia do all the maintenance on my 2018 Kia Sorento since I purchased it last year. They are always fast polite and do everything they can to ensure my car is well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable

By Jflower123 on 8/9/2019 at 5:02 PM. Helped by I can't remember the names of the employees..

The service department is great about letting you know about up front costs and they share detailed information with you and they have snacks for you too : ) The sales department was able to help me find the car I came in looking for and explained things clearly as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Texas on 8/8/2019 at 12:41 AM. Helped by Service Representative.

Had an emergency and service rep was able to work my car in a very busy schedule. Found problem and fixed problem in short time.

I would recommend this dealer.