Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
3.8  
Price
4.5  
Quality of Work
4.2  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Sportschik on 8/15/2019 at 1:57 PM. Helped by Sam Etheridge.

I have had a couple services done at this location and both times I worked with customer service rep Sam Etheridge, very nice and personable to talk to!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First Experience

By First Experience on 5/27/2019 at 10:29 AM. Helped by Dmitri.

I am a GM employee in Michigan and recently worked with Mike Anderson Chevrolet to lease a vehicle for our daughter in Chicago. Our first experience was excellent. We never felt pressured or rushed to make a decision, nor were we pushed in any direction for a different vehicle or different option content. The entire staff was very helpful, professional and knowledgeable. I certainly understand how important the dealership experience is for our customers. Ours was very positive, please keep up the great work and we will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer!

By Stan on 4/6/2019 at 8:21 PM. Helped by Dmitri Kostyuk.

I recently purchased new Chevy from Mike Anderson on Irving Park! The salesman Dmitri Kostyuk was very competent, polite and person with manners! Great costumer service! Thank you very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was helpful

By Andy573 on 3/7/2019 at 7:12 PM. Helped by Dmitri Kostyuk.

The reason why I gave it a high rating it's because Dimitri did want he can to get me into a very nice car.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Deceptive, Stay away - 2019

By ChicagoSport on 2/20/2019 at 12:09 AM. Helped by N/A.

Very deceptive. I leased my last Cruze with them in 2016 with no issues. Earlier this week I went there to lease the 2019. Everything was smooth until I got the car. At the end of the day they know what they did. I do NOT recommend but will not divulge much further. It's done. You lost a loyal customer and likely more... Two $10 gas cards hardly make up for it. You had a chance to really make it right but you didn't. I should have just went to Webb and actually sent my cousin to Webb Chevrolet. I'm so disappointed. But not shocked.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Buyer beware

By nwchgo83 on 12/1/2018 at 9:45 PM. Helped by Salesperson: Jeromy Alvarez. New Car Sales Manager: Emmanuel Kalou.

I entered the Mike Anderson Chevy dealership on a Saturday looking for a 2019 Equinox LT AWD 2.0L turbo. I met with Jeromy Alvarez and had to explain to him several times what I wanted including two extra packages that I wanted added to it. I was told that they had to do a dealer trade but needed to leave behind a deposit, which I did in the form of a check. I was told that the vehicle would be delivered to them by Monday or Tuesday. I noticed on Tuesday morning that the dealership had already negotiated the check as it cleared my account. Later that same day, I received a call from the salesperson informing me that they would be receiving the vehicle the next day. I returned on Wednesday and found that the vehicle did not have the second of the two extra packages that I had requested. The vehicle did not meet all the specification that I asked for. After some discussion, I asked for a refund. I was told that since my deposit was made with a check, I would need to return on Friday. I instead returned on Saturday, which was one week after I had given them my check, and encountered Emmanuel Kalou, New Car Sales Manager, who stated that I would have to wait seven days for a refund. I was not told of this by Jeromy Alvarez. I informed Mr. Kalou that I wanted my refund or that I would be filing a complaint with the IL Attorney General's office, at which point, Mr. Kalou stated that they could hold onto my funds for even longer. Do not buy a car from this dealership. They will pull a bait and switch on you. Then they will play games with you when you want a refund. BUYER BEWARE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Neumann1995 on 11/11/2018 at 5:29 PM.

We were pleasantly surprised to have a great experience at a dealership. Mike Anderson has great prices and beat our local dealership. Our salesman, Jesse Fakhoury, was helpful in getting us the best deal possible! I highly recommend both him and the dealership!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Beware of CVT Transmission Problems, I Got Sold a Lemon...

By Unhappy Customer on 10/13/2018 at 7:21 PM.

I purchased a used 2012 Nissan Rogue in good faith. It was as is, so there was no warranty. However, the car appeared to be in good shape. However, there is a very common problem with these cars involving the CVT transmission where they fail. In spite of this being a very common problem, there has been no recall, no reprogramming, no nothing and the very expensive repair falls to the unknowing owner. I do not have an additional $4-5k to pay for this fix. And I am currently still in the middle of the loan for this car, so I cannot sell it. So I am left paying for a car that does not work, without means to do anything about it. This is unacceptable. Nissan disowns the problem, but it is a common problem. How does that work?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Barbara Bailey on 2/16/2018 at 4:59 PM.

My Sales Person Wally Fakoury was very friendly and accommadating to help me find the right car. He was very helpful in showing me the Service Department, so that I would feel comfortable when I need to return for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By arizona15 on 2/1/2018 at 8:27 AM.

From the moment you walk through the door, everyone is friendly and waiting to help. Robert Hamilton got me everything I asked for. Never been happier with a vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!

By Stephanie on 1/17/2018 at 5:14 PM. Helped by Lucio Herrera.

Mike Anderson Chevrolet of Chicago has the a great worker lucio Herrera. He is the best man to go to when it comes to cars and paperwork. I recommend for people to go to lucio Herrera because he is fast and he will get you in-and-out the dealer.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Can't trust the salesman

By enunez13 on 1/10/2018 at 12:17 AM.

I was looking for an affordable monthly price, salesman Zack gave me one price telling me it had everything my other car had and by that I mean extended warranty and gap, but he lied.I got charged an extra 50 dollars for my monthly payments on top of the extra 100 dollars that we agreed was the most I can do as a payment, I had an amazing experience before with Connie when she sold me my first car but she no longer works there, I thought I would have the same experience again, but I was so wrong.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing !

By Cassy18 on 11/28/2017 at 12:32 AM.

We worked with Wally. Great Honest no pressure salesman. Great experience. He went above and beyond to make sure we knew all the features of the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New car sales

By Paul on 10/18/2017 at 12:11 AM. Helped by Raymond Kinschr.

Not too many dealerships honor the online prices they list. Mike Anderson not only honored the price but Ray Kinschr made buying the car easy. There was no haggling. Just very professional all around. Thanks Ray!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Poor service center

By Bad experience on 10/2/2017 at 9:44 PM. Helped by Victor, Quan.

Bought a vehicle from here 3 months ago and we had to bring it in for service at least 5 times for different problems. It seems as if the vehicle was never inspected! As if they just wanted to make a sale or get this vehicle off the lot. This place is totally careless! The many of days we had to take off from work to waste our day arguing with the service department and they can’t even have the vehicle ready on the same day!! Ugh!!! They always have an excuse. Worst place ever!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience at Mike Anderson Chevrolet in Chicago

By Dave 142 on 9/30/2017 at 2:03 AM. Helped by Quan Boyd.

I have bought vehicles from Mike Anderson and absolutely recommend the dealership to family and friends. I’ve gotten family members and two friends to buy new vehicles from this dealership over the last seven years. Manny the Sales Manager and Quan Boyd my sales representative were golden. I also met the owner, Bob,Anderson; I couldn’t be more pleased and impressed with the entire experience and the dealership continues to be consistently great over the years I have gone to Mike Anderson Chevrolet. I love this warm, friendly neighbourhood dealership. You too will come away impressed by this awesome Chevy dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I LOVE THIS PLACE!!

By Patty on 9/25/2017 at 8:57 PM. Helped by Ray Kinsch.

I just purchased a Cadillac SUV from Mike Anderson Chevrolet in Chicago. I found my dream car online and my salesperson, Ray Kinsch couldn't have been more helpful! He was extremely professional, knowledgeable and the experience was completely pressure free. Ray and his team definitely made it super easy, fast and painless. I never thought I could feel really excited about buying a car and also feel that I got a great deal, but Ray made that happen on Saturday at Mike Anderson Chevrolet! I highly recommend working with Ray next time you need a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony Manjarres at Mike Andersen Chevy

By Tahoe on 7/24/2017 at 5:15 PM.

This past weekend, I purchased my second Chevy Tahoe from Tony at Mike Andersen Chevy. Once again, I found that Tony provided the best service and by far the best deal in Chicago. I live 60 plus miles from this dealership, but chose to go there because no one else could touch his price on the Tahoe. Also, I was in and out of this dealership in less than 30 minutes..... the process could not have been easier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony Manjarres is Awesome!!

By SAJOR on 7/19/2017 at 8:43 PM.

So I live in California, 2,000 miles away from my son. He lives in Chicago. I decided to do an online search for a decent used vehicle for him. Boy did I land the right dealership (Tony) salesman was the best. I put my trust in his hands on finding the right vehicle and financing. Really hard to do since I'm only 2,000 miles away. I'm very ecstatically amazed of what an EXCELLENT job he did. My son loves his car, I'm happy that I picked Mike Anderson's Chevrolet, and extremely fortunate to find a genuine salesman Tony. KUDOS from California to all!! All from an online transaction..

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick and painless!!

By Elise Osenbaugh on 5/13/2017 at 2:59 AM. Helped by Lucio Herrera.

Great service by Lucio! Answered all our questions and helped us walk out with a new car for very little down. I would definitely reccomend!

I would recommend this dealer.